3572 comments found.
How do I enable cart and search function with the 4th header type?
Hi ev_newsworx,
This option is not possible on the 4th header type, only on the other menu types.
Kind Regards,
—Ylli
when i click on a different product option when in the single product page it crashes firefox. The whole screen goes black and i can’t click anything… this is the page: https://vimanasjewellery.com/product/raven-necklace/
Hi there,
I don’t see any problem on your sit using the Firefox browser
http://drops.laborator.co/1eJISCan you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer 
Kind Regards,
—Ylli
Hi There,
My Contact form not working. If there any chance to help me sorting out please.
Thanks Nuwan
Hi Nuwan,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
I just tried to send you an email from the contact form on your site.
Thank you for contacting us We have received your enquiry and will respond to you within 5 working day.
Can you please tell us if that email arrived to you?
If not, then can you please install this plugin WP Mail SMTP, and we hope that your problem will be solved
Kind Regards,
—Ylli
Hi Ylli,
Thanks for the mail. I haven’t receive email . But I install the plugin you send to me. But Still not working contact form.
Thanks Nuwan
Hi Nuwan,
Usually when any rare server have this problem, we recommend users this plugin and it works.
But now, this question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hello. I’m having a problem with the Aurum theme. Once I select the 4th header type (the one with the centered logo, and menu options centered beneath), the cart and search icons disappear.
Is there a way to use the 4th header type and also have the cart and search icons appear?
Thank you.
Hi mihaivelicu,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hey,
I am afraid if you are away now, if you are around, we just need your quick support to get sorted following things:
1. After replacing files from this folder wp-content/themes/aurum/inc/lib/visual-composer/laborator-shortcodes/ Pages-> The Visual composer showing some text in between the blocks New Replaced file given by theme developer : http://drops.laborator.co/19uUa+ 2. Left Side of shop page: The widgets like search box, Categories, Cart and filter not showing Here is site link: http://ladylykme.com/?product_cat=ladies and here is Beta server : http://sysweave.net/beta/llkm-new/product-category/ladies/ 3. We have set the payment methonds and shipping methods, but when we are checking out, it says ‘Invalid Shipping’ Method.
We just need to start our business with the awesome website. Thanks for all the help.
Merry Christmas in advance :))
-Team
Hi ladylykme,
We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
You are using an very old version of our theme (2.5) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Also please update all your plugins and your Wordpress to the latest version.
Happy Holidays
—Ylli
Hey there, I have been having issues with the product zoom function on the single product page. Originally I had it set up manually to zoom over the image before Aurum officially started having support for Zooming over image ( at least this is what i remember ). Now after pouring over my files and looking for how this is being called I am stumped. I had it set up to zoom the product over the product image and not off to the right of it. This is now causing some issues and making for funky zooms.
Visit the site here and you can see after mousing of the image a bit that there are two different zooms being called. I was hoping you could help me figure it out.
https://newgrowthclothing.com/product/buddah-34-sleeve/I have updated the files, and looked through the Aurum child theme I have and have no Idea how it is being called.
Any help would be appreciated, i know its slightly a odd request.
Ok, So I am not sure if I actually did mess with it before or not ( adding my own zoom script ). I just looked up some old support I wrote and found this which sounds like what I am currently finding.
// Hi,
In the General Shop Settings I set the select “Item thumbnail preview type. ” on “None”. But still there is the zoom function on the product single page.
How come?
Thanks! //
Any way, you guys have been great about this support forum and I am going to buy another license for Aurum theme for a site I am launching in a few weeks. The one I am currently working on ( locally ) does not have this same issues
Hi errrrs,
You are using an old version of our theme (2.5) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Thanks for the reply. I just updated it ( thought i had done it through ftp but realized it had installed one folder down oops ).
Any help with the zoom would be appreciated.
OMG, Ylli. I am sorry I am such an idiot and for taking up your time. The reason I couldnt find the problem in the code was that it wasnt there…. It was a plugin I had installed months ago. Will be buying another copy of Aurum and hopefully not wasting your time anymore!
Hi errrrs,
Don’t worry for that, i’m glad that your problem is solved now
Happy Holidays
—Ylli
PRE-SALE question: Setting up a clothing store. Can I set up a promo bar under the nav menu with this theme? Is there an option for that with the builder? Also, in the single product page, would I be able to add a section where I can have the customer see all the items shown in the product image (i.e. skirt, shoes, etc.) to potentially buy?
Also, do you have animated images?
Sorry, more questions. Would I have the ability to add a newsletter widget on the footer like in this theme http://atelier.swiftideas.com/elements/buttons-social-icons/ ?
Hi keysilinares10,
Only the first question os possible, the other ones are not possible for the moment, but we will try to include them on the next updates.
Kind Regards,
—Ylli
Hello
I have this website I’m developing: http://saboressaberesbb.polidesignstudio.com/I have the WooCommerce and the WPML installed and active. Meanwhile in the backoffice, when i add one product category, it is added but when i refresh the page, the category i recently added, disapears.
In the products page, the categories i recently added, are not shown.
Meanwhile, when i disable WPML, the categories work fine.
How can i solve this issue?
Awaiting for your reply.
Best Regards
Hugo Moreira
Hi Hugo,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
P.S: You are using an old version of our theme (2.5) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
On default English page all works fine see screenshot https://www.dropbox.com/s/1sk4boobr0uzjr5/Screenshot%202015-12-19%2013.34.30.png?dl=0
I have provided login info by email for another issue regarding WPML Please help me enjoy your theme.
Thanks.
Hi kasparovch,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hello,
my site: glowandchic.co.il
for some reason the Favicon option is not working, after i have updated the theme is stopped functioning. I tried to re upload the image but no luck.
Thank you in advance, Rami
Hi Rami,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
P.S: Is your site SSL?
Kind Regards,
—Ylli
Hi there. Fantastic theme but whenever we try to use HTTPS (as required by Braintree, our payment gateway) the theme breaks. What are we doing wrong?
Hi ecodigerati,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi – I have php error warning all over my frontpage using Aurm – it was working fine until a day ago
http://www.falvoursofbyronbay.com.auany suggestions
sorry that should be http://flavoursofbyronbay.com.au/
I have removed the products carrosel form the homepage – I now have it on a separate page which shows the error http://flavoursofbyronbay.com.au/test-page/
I found out what the problem was https://wordpress.org/support/topic/getting-warning-array_map-argument-2-should-be-in-array
Hi smarta-brett,
You are using an old version of our theme (2.5) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Happy Holidays
—Ylli
ok – so how do i know when there is an update? – most other themes update themselves via the WP-admin
Hi smarta-brett,
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
Hi,
In the General Shop Settings I set the select “Item thumbnail preview type. ” on “None”. But still there is the zoom function on the product single page.
How come?
Thanks!
Hi inpointnl,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
This is a productpage: http://asperen.inpointbox.nl/product/collectie/dames/bruine-veter-xsensible-schoen-30017/ (maybe you need to login with double “inpoint”). But in the options we’ve got this: https://www.dropbox.com/s/2zykou7sdykaqt2/Schermafbeelding%202015-12-21%20om%2016.58.13.png?dl=0 > so I expect a none hover thing
I hope that you can help us out. Thanks.
Hi inpointnl,
That option is not for this setting, that option is for the shop page, so when you hover the images the options will apply.
To remove zooming please just go to your Wordpress Dashboard > Laborator > Theme Options > Shop Settings > Image Magnifier > and click Disable.
That’s it =)
Happy Holidays
—Ylli
Allright, but when I set that to disabled. It is still not working. Also when I take a look in the code, I don’t see a if/else with the variable from that setting.
Hi inpointnl,
Hmmm, this question is more related to theme developer and I am unable to give you any solution about this now because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hi! It’s already 06 January and still waiting for any response. Can you help us out?
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Done.
Mobile Menu stopped working and it costs me $$$$$$, please fix, its throwing a console error “TweenMax” is not defined, please fix asap! upgraded to newest Aurum
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
Hi, My Main Mobile Menu has suddenly stopped working. I press the icon but nothing comes down. Mobile on desktop still works as normal. All plugins, theme and wordpress is updated to latest version.
Can you help with this ?
Hi there,
Can you go to Appearance > Menus > Mange Locations and see if the Mobile Menu has it’s mobile menu set?
Kind Regards,
Art
Hi,
The mobile menu is set correctly. I have also gotten a new issue, some old code that made my front page to have two products per row showing on bestsellers has stopped working, you made the code for me. Could you please take a look at that to?
Have a good day.
http://bit.ly/1LLDMseHi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Help with UberMenu stylesheet. Unable to configure the stylesheet with fashion store content pack.
Also need help on layerslider WP license authorisation. Thanks
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello,
I have actually the same problem as Hugo. Can you tell me how to solve this problem?
I have an website: golfstrom.no
I have noticed some CARATS XXXX MM MM shows under some products. I wasn’t like this before. I didn’t change anything since last time I updated my product card.
How can I remove it?
Best regards,
Jakub.
Hi Jakub,
If you could firstly remove our country from the banned list of your IP’s it would be great, I have to login with anonymous proxies.
Kind Regards,
Art
Hei,
thank you for your reply.
Yes, of course I can, but… whats your country? : )
Best regards, Jakub.
Hi Jakub,
We’re located in Kosovo, if you could unblock Kosovo, Albania and Serbia because the IP’s are often mixed so I don’t know which ones we have.
Kind Regards,
Art
Hi, now it’s unblocked. : )
Hi jakubwojtowicz,
Yep, now your site is working, and i’m amazed how good you have managed to do it, beautiful
But i can’t see where your problem is there, can you tell us exactly where and on which page the problem is please?
Kind Regards,
—Ylli
Hello Ylli!
I really happy that you like our website! Thats because of beautiful theme you made. : )
For example when you go to shop – skirts yo can see CARATS XXXX MM MM under the price. Thats a bit weird problem, because sometimes I can see this CARATS XXXX MM MM under product, sometimes I cant any weird text under my products.
I can take a screenshoot and send it to you. : )
Have a nice day, Jakub.
Hi Jakub,
Thank you for your kind words
You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Also don’t forget to update your Wordpress to the latest version (4.4) if you haven’t updated it until now.
Then check if your problem is solved, if not then please can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
If not, then please reply to this thread again and we will check this problem again
Happy Holidays
—Ylli
Hello Ylli!
Thank you for your answer.
I check all of your advices – step by step!
I will let you know how it works. : )
Thank you and have a happy holidays! Golfstrøm Norway. Jakub.
Glad to hear that Jakub
Kind Regards,
—Ylli
Hi , Thanks for good theme! Recently I have installed WPML plugin and started new chalange with Chinese translation of https://www.allpara.com / Chinese version https://www.allpara.com/zh-hans/
Please tell me why the Transparent header make this kind of bug here https://www.allpara.com/zh-hans/ its showing me the half of menu… Please help me enjoy my work on your theme.
Thank you !
Hi there,
You will have translate the page with the same options, on the right side of the page editor there is a place where it asks you to “duplicate” the post in the other language, it will translate it based on the same options used in english.
Kind Regards,
Art
Hi there,
Please write us your login credentials in e-mail and do not create other comments cause they will be removed by Envato for security reasons.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello, update WooCommerce 2.4.12 are broken and templates, the products give error ‘Warning: array_map (): Argument No. 2 Should be an array in’. How can we fix this?
Hi there, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Best Regards,
Art
So sorry, but I think I found an error or bug. I have an unusual client who has asked me to set all product variations at 1 in stock for each. If you go to any product and click on any size you will see the Add To Basket button appear. Also the amount of stock to purchase appears. Increase the number of stock to “2” then click Add To Basket. The View Basket button appears, click it and it will redirect you to the empty Cart page, which it shouldn’t do. On the empty Cart page click the link to go back to the shop page. The shop page has the error on the top of the page saying that you cannot add that much stock as there is only 1 in stock. This seems to me to be a bug. Could you check it out and confirm.
Thanks
Link to product example: https://blueskylingerie.com/shop/bobi/bobi-usa-light-weight-hi-lo-tank/
Hi there,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
