651 comments found.
Please can you answer my query – support ticket #2566 Barnelli. Its affecting my business – please help.
Hi, we are on it at the moment, please allow us some time, we are looking for a solution. Thanks.
how to change the logo?
Hi, please refer to the documentation http://bit.ly/1WazCyK If you need further help please visit yosupport.freshdesk.com Thanks!
i tried to find out but i cant. tell me where to find?
Hi, sure thing, please watch this video http://bit.ly/1Qp4gjy Hope it helps.
THANKS…but is there any option to edit logo top and bottom padding?
We display 100% of the image, so you need to make the padding in the logo file itself, for example in Photoshop or GIMP. Thanks!
Never pay again for this author! A lot of weeks (months!!!) without a reply. I open a complaint with Themeforest
Hi, I have a problem with media upload in Event. Can you help me ?
Hello, if I install the demo-data the program don´t install the pictures, is this normaly? Thanks Guido
Hi, depending on your server settings sometimes it may have problems getting your images. You will probably need to replace the images anyway as we have no copyrights to use them, these are just for demo purposes. Thanks!
We have been waiting for almost 3 months to get an answer on an issue with a button that is created on the rev slider. We submitted a ticket and received a reply requesting our url and credentials to login, which was given promptly. We have submitted numerous tickets, some without response, some with a less than helpful response. We have now submitted a new ticket to address this 3 month old issue. Could you please help? #2538
Hi, please have a look at you ticket. Thanks!
please can you check my support ticket #2519
Hi, I have addressed your ticket. Please have a look. Thanks!
I still wait for a reply please, it’s urgent
I open a new ticket. #2510. I hope an answer
lamentable support :((((((((((((((((((((((((((((
As I can change the charging icon?
Hi, can you please open a support ticket at yosupport.fresdesk.com and explain what icons you would like to change?
Hello – is this compatible with wordpress 4.4?
Hi, yes it is. I can see you have purchased it already. If you have further questions about our theme please go ahead and open a support ticket at yosupport.fresdes.com Thanks for you interest!
What’s happens with my ticket!!! More than 1 month waiting! #374.
lamentable support :((((((((((((((((((((((((((((
Hello yosoftware, have you ever consider on adding a printable menu? or adding a print button?
Hi, thanks for your suggestion, we are working on an update and it will be considered. Thanks your interest!
Ticket without reponse… 10 days yet… Is impossible to work…
Hi, what is your ticket ID? I am sorry for the wait.
The ticket ID is: #2485. Hope soon solution
Hi, I am on it.
More than a month and no support!! Ticket: http://yosupport.freshdesk.com/helpdesk/tickets/374
shows multiple cheeckout button in checkout option.
Latest version of woocommerce is not supported.. What is solution now?
What’s happens with ticket support? Ticket #374. 22 days waiting!!
Unanswered Ticket since 12 days (id: 2429). Thats not Support..
Maybe someone here can help me. I uploaded the logo in Yopress-Settings, but is not displayed at the desktop, its only displayed at the mobile version.
Also I want to add a Footer on my pages. I enabled the Footer on the several pages and with Yopress-Settings. However, I find no way where I can write the information.
I found the footer solution! But the Logo problem is still relevant!
Hi, I am sorry about the delay, have you read our docs http://bit.ly/1O064yk and seen this video about logo http://bit.ly/1ThIdOx
It’s old #374
I posted a ticket 2 weeks ago and still have no response…. It is ticket number #2411. The wait time is ridiculous for support and I am very dissatisfied.
Hi, I am sorry for the delay, I am gettgin to it now.
