3574 comments found.
hello, i have some problem with the image of product,after create product can not see the image
thanks
Hi esfingetrade,
Can you please write URL of this exact page here on comments first?
Kind Regards,
—Ylli
Hi esfingetrade,
We need to check that exact page of that product that you have created please.
Kind Regards,
—Ylli
what I have to do exactly?
Hi esfingetrade,
Please send us the link of that product that you are talking about and not your homepage.
Kind Regards,
—Ylli
I was told by Yili to write all my support issues on the 4th so here goes…sorry to bombard you guys right after the holidays.
1. Before you went on holiday you gave me some code to put in my functions.php file to fix an issue where the product thumbnail images on the product pages were getting badly cut off on the top and bottom. This fix didn’t solve the issue, could you take another look? You should still have the login credentials. This is happening on all product pages.
Link: blueskylingerie.com/wp-admin
2. The same issue is happening on the search archive page. Like when I search for something product related, like a brand > Desigual, the products that show up on the search results page have their main product image cut off. Can this be fixed?
3. Again, same issue with product thumbnail sizing. When I hover on the cart icon when a product has been added to the cart, the item or items that show up have their product thumbnail cut off, this one in particular is quite bad. Fixable?
These seem to be the only issues remaining. I wrote down two more issues during the holiday weeks, but by some holiday miracle they solved themselves.
Hope you guys had great holidays!
Cheers,
Zach
Hi Zach
Happy new year buddy, wish you all the best during this year. No worries, its our time to be back fully in support.
1. Can you please edit this line:
wp-content/themes/aurum/functions.php
On line 129 you will find:
add_image_size('shop-thumb-2', 70, 90, true);
Replace with this one:
add_image_size('shop-thumb-2', 70, 90, false);
And regenerate thumbnails. I hope this will solve the issue.
2. To fix this issue download this file:
http://drops.laborator.co/8DBV+And replace it in: wp-content/themes/aurum/tpls/
Then apply this code in functions.php in child theme, it is permanent fix:
add_filter( 'aurum_search_thumb', create_function( '', 'return "medium";' ) );
3. Once again download this file:
http://drops.laborator.co/1j46i+And replace it in: /wp-content/themes/aurum/tpls/
Then apply this code in functions.php in child theme:
add_filter( 'aurum_mini_cart_thumb_size', create_function( '', 'return "medium";' ) );
This should solve the issue.
For the issue no. 1 you may try this fix and see if the first one is not necessary:
add_filter( 'single_product_small_thumbnail_size', create_function( '', 'return "medium";' ) );
Hopefully this will help you.
Best regards
Arlind
Happy New Year to you too Arlind! Have a great year!
2 and #3 are solved. Thanks!
1 is being tricky. I changed the word from true to false in functions.php in the parent theme folder. I tried the last suggestion in the child theme folder > functions.php. I regenerated thumbnails both times but didn’t see any change. I didn’t regenerate all thumbnails though, I just tried regenerating the images associated with this product: https://blueskylingerie.com/shop/women/pink-stitch-phoenix-dress/
Any other ideas?
Cheers,
Zach
I have been getting this error lately on my plugins page: “object from empty value in wp-content/plugins/acf-repeater/acf-repeater-update.php on line 66”
I’m not too worried about it, but it’s probably good to deal with it anyway.
Hi Zach
Did that helped you because I am not sure what do you mean there “Any other ideas?”
As for ACF warning, simply go to:
wp-content/plugins/acf-repeater/
And delete acf-repeater-update.php file, it is not required.
Best regards
Arlind
That’s weird, I could have sworn I wrote more than that. Anyway, what I meant by “any other ideas” is that for problem #1 those two options you gave me didn’t work. #2 and #3 worked great, thanks so much. I tried regenerating thumbnails on this product to test it: https://blueskylingerie.com/shop/women/pink-stitch-phoenix-dress/ but it didn’t fix the product thumbnail size issue. I tried this “add_filter( ‘single_product_small_thumbnail_size’, create_function( ’’, ‘return “medium”;’ ) );” and this “add_image_size(‘shop-thumb-2’, 70, 90, false);” but both had no effect.
What is strange is that I had the thumbnails sized right a few months ago, but I have added so many plugins since then it really could be anything causing this.
Just to clarify, I regenerated thumbnails on that product mentioned above each time I made a change in the code. I changed the word from true to false in the functions.php file, I tried both in the child and parent theme folders. I added that filter into the child functions.php file, I never tried it in the parent file. Should I be doing these tests in the parents functions.php file, or is that not necessary?
Hi Zach
The last topic explains that this should be done in parent file, so apply those options in parent file and see if that works for you. Otherwise I will take a look at it and find the solution.
I am sure it should work!
Arlind
Thanks! This worked…the add_filter option, not the “false” option. Thanks again for solving all my issues and just being the kindest developers I have dealt with on Themeforest. I’m sure you’re busy but you gave me a lot of time and that’s what I think is great support.
Cheers,
Zach
Hi Zach,
Thank you very much for your kind words, they motivate all of our team to continue improving our themes, and making nice things 
Kind Regards,
Arlind
hi there, I’m having issues trying to update the aurum child theme. I have been following your instructions on how to do this through envato but no updates are showing up in wordpress once I do this.. I had to create an envato account myself as I purchased my website off a business – could this be a reason why the update isn’t showing when I try to link my account to my website? Can you please help as I am very confused and sorry I am new to this! Thanks
Hi bohonation,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
when i click next page on below he won’t change page,i double clicked number of page missing, for seeing next page product i shoukd refresh manually..
how can i fix this? thanks
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi,
Looks like below is the cause of the error for the delayed load of the image in the Aurum Theme ( book store ) demo I purchased.
GET http://vinuvinipinchu.com/wp-content/plugins/marketplace-items/css/style.css?ver=4.4 VM276:1 LayerSlider error:
It seems like the URL of the image or background image “Bookshelf1.jpg” is pointing to a wrong location and it cannot be loaded. Please check the URLs of all your images used in the slider.
Can you please check once and get back ?
Also, can I load these images from my local server rather than pulling from theme forest servers?
Thanks Srinivas A
Hi Srinivas,
We don’t see any error on your console, can you please then remove that URL and set the exact location to it.
P.S: I have replied your other comment with the same issue.
In the future, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
Hi,
I purchased the license for Aurum theme. The image on home page is taking lot of time to load. it was the case even on the demo page. Can you please check that once. Below is the div section, I am taking about. This takes very long time to load on chrome especially. My site is vinuvinipinchu.com
“The world is quiet here”
Lemony Snicket
Hi srini22,
If you want to make your website faster maybe you can give this plugin a try WP Super Cache it will make your website blazing fast
Or if you want you can compress those two images on this site and then upload them again.
Kind Regards,
—Ylli
how can i do it?
ok, found it, thanks
Glad to hear that
Hi, I’ve downloaded and installed the theme but the thumbnails don’t show on my blog (http://www.feelshaped.com/). What can I do to display some pictures such as your blog with side bar (http://themes.laborator.co/aurum/fashion/blog/?blog-sidebar-position=right) ? Or is there a way to simply display small thumbnails such as most of the “classic” blogs? Thanks in advance. Best regards, Kristina
Hi Kristina,
Have you attached Featured Image on those blog posts?
In order to appear them, you must set one Featured Image
Kind Regards,
—Ylli
Yeah thank you it’s working! Best regards, Kristina
Glad to hear that
Hi Laborator,
I have setup Aurum 2.7 (with Child Theme) on dev.milktheory.com but when trying to use the welcome page model on Wordpress 4.4 I’m getting an error: Warning: Invalid argument supplied for foreach() in /htdocs/dev/wp-content/themes/aurum/welcome-page.php on line 53
Do you know how to solve that?
Thanks! Mickael
Got it, country listing was missing Thanks
Hi mtournier,
Glad to hear that
Kind Regards,
—Ylli
How can I display a Product Carousel vertically?
For example:
Currently the carousel displays 3 products at a time horizontally:
product 1 - product 2 - product 3
and rotates between the rest of the products within those 3 spots.
What I would like is for it to do the same, just vertically. So it would be displayed:
product 1
—
product 2
—
product 3
and rotate vertically within those 3 spots.
Hi there,
Unfortunately, that’s not possible! You can only have horizontal sliders.
Kind Regards,
Art
Hello, I was wondering how do I get my Visual Composer preview to be clickable.
I have entered the link into the right place, but it is not clickable.
I would love for my clients to click the preview then get directed to the buy page.
www.kingcado.com
Hi battleboy126,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
—Ylli
on my webpage
www.kingcado.com
on the last animated banner that says “Buy Here”
how do I make that banner clickable?
On the on-site animator to make that banner, i have entered my link. But it is still not working.
Best Regards, Mikal
Avi Cabessa Dec 29, 00:38
I just purchased and downloaded the Aurum – Minimalist Shopping Theme onto my domain. When I try to view All Pages in the admin I get this error: Call to undefined function get_field() in /home2/avicabes/public_html/combina/wp-content/themes/aurum/inc/laborator_functions.php on line 682
I tried deleting and reinstalling the theme and I know for a fact that I am installing correctly. Please tell me how to fix this issue as it is extremely urgent.
Hi combina,
This is happening because you haven’t installed ACF | Advanced Custom Fields Plugin,
You can install and activate plugins by going to Appearance > Install Plugins.
Happy New Year
—Ylli
Hello! When I view my site from iphone/ipad and I open the menu bar i can see the categories but if I try to open subcategories for each category it is impossible. The problem doesn’t exist from an android device. The site url is http://onlinedoctor.gr/ Am i doing something wrong? Thanks
Hi aspa_kat,
You are using an old version of our theme (2.3.5) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
I have installed the latest theme version and the problem still exists in iphone/ipad.
Hi aspa_kat,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
It is easy to reply me to this topic? Thanks
Hi there,
Using iPhone 6S with the latest iOS installed, it works fine on safari, you just need to click on the + to expand the sub-categories of a category.
Kind Regards,
Art
Hello, I think that I didn’t describe my problem very well. When I view my site from ipad (opera) and I touch any of the menu categories, subcategories never appear. This problem happens only if the ipad is horizontal. When it is vertical (showing the mobile menu) there is no problem. Also there is no problem from android device even it is vertical (mobile menu) or horizontal. Is there a solution to that? Thanks, Aspa
sorry, the browser is safari (iOS 9.2.1)
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hey, how are you doing?
I have an issue with Visual Composer – When trying to use the frontened editor, I cannot find the upper bar with the “Edit with Visual Composer” button on it. When contacting wpBakery, they told me : “It is disabled by the theme author using: vc_disable_frontend, you can get in touch with him and get rid of the above code to get it back.”
If it is the situation, can you please fix it? Because right now, I cannot use VC at all. If not, can you help me to solve this matter?
Thanks for the help!
Hi saliniv2,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
www.franskijewelry.com
Thank you very much!
Hi saliniv2,
You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer
Kind Regards,
—Ylli
Hi Yili, all went smooth, the button’s back on. Thank you!
even though I have set the ‘logo central’ option for the positioning of the logo. when on mobiles and ipads the logo is on the left. I have added some css to make the logo central on mobiles (this quick fix refuses to work on ipads for some reason…) please see the css below to see my quick fix. is there a better solution?
@media (max-width:767px) { } } }
/lower visual composer images and the other elements to solve 'overlapping' side-effect of this solution/
.vc_custom_1449416464319 {
margin-top: 55px !important;Hi dekanifisher,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Happy New Year
—Ylli
I have removed the css I created so you can see the problem… the logo is not central on mobiles or tablets. URL: www.vimanasjewellery.com
Hi dekanifisher,
That is not a problem or a bug, this is how we have made it to look on the mobile menu
Happy New Year
—Ylli
i setup this theme on my local host and i active the child theme , on dashboard when i try to click on page its show this message “Fatal error: Call to undefined function get_field() in C:\xampp\htdocs\nordix\wp-content\themes\aurum\inc\laborator_functions.php on line 682”
Note : i use the latest wordpress version 4.4
Hi BreakpointDesign,
You need to install Advanced Custom Fields plugin to avoid this error, please install it and then you will not see that error.
Happy New Year
—Ylli
Hi Aurum, Is it possible to remove the quantity buttons at the single item page, and keep them at the cart page? I only want to keep the “add to cart” button on the single item page. Thank you in advance. Best Regards / By Alexandra
Hi Byalexandra,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Happy New Year
—Ylli
Hello Aurum !
I’m having some strange issue appearing in the front end of my website, under my product image I have the text “carats carats xxxx mm mm” showing up, I don’t know what this is, and where to turn it off.
could you help me?
Here the screenshot http://i.imgur.com/QeC6szM.jpg
Hi eti075,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
Hello lab,
it’s on my main url http://captainshirt.fr , but the problem doesnt show up everytime. you can see the problem on this screenshot : http://imgur.com/QeC6szM
Hi eti075,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind Regards,
—Ylli
Hi, Please help. The Cart is not working. You can add products to the cart, but when you view the cart it is empty, and the “checkout” button just leads to a blank page.
http://ttr.com.my/Hi ttrenvato,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hi, Please help. The Cart is not working. You can add products to the cart, but when you view the cart it is empty, and the “checkout” button just leads to a blank page.
http://ttr.com.my/Hi ttrenvato,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind Regards,
—Ylli
