Hi waseemsader,

Can you please add the code below to Custom CSS

.nav > li > a:hover, .nav > li > a:focus {
    background-color: transparent !important;
}

Kind Regards,
—Ylli

Hi,

Thanks, but that disables the entire hover completely. I actually have a couple of questions, will it be better to just email everything?

Hi waseemsader,

Ok then, just remove the old CSS code that i gave you and add this new one:

.nav > li > a:focus {
    background-color: transparent !important;
}

Please just write your questions here, and we will try to reply them

Kind Regards,
—Ylli

Hey,

Okay perfect! That worked

Next, I need to change the hover colour of links in my top menu bar to white…

Hi waseemsader,

Can you please add the code below to Custom CSS

header.site-header div.nav > ul > li > a:hover, header.site-header ul.nav > li > a:hover {
    color: #fff !important;
}

Kind Regards,
—Ylli

Hey, that has no effect

Hi waseemsader,

I thought that you wanted to change the hover colour of fonts, now i see that you want to change the hover background of the menu.

Can you please add the code below to Custom CSS

header.site-header div.nav > ul > li:hover > a, header.site-header ul.nav > li:hover > a {
    background: #fff !important;
}

Kind Regards,
—Ylli

Hey, really sorry if I wasn’t clear enough but I’m referring to the black bar right at the top. Where the date is…

Hi waseemsader,

Just add the code below to Custom CSS

header.site-header .top-menu nav > li a:hover {
    color: #fff !important;
}

Happy New Year
—Ylli

Maybe you need to check it out? That has no effect as well.

Hi waseemsader,

Yes the code works, please check your Custom CSS for any syntax problems.

I’m confused…http://snag.gy/DJVpD.jpg

Hi waseemsader,

Your code should look like this:

.nav > li > a:focus {
    background-color: transparent !important;
}

header.site-header .top-menu nav > li a:hover {
    color: #fff !important;
}

you are missing the brackets, please copy my entire code and paste on the Custom CSS.

Kind Regards,
—Ylli

HI aspa_kat,

Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer

Also please write us your site URL.

Kind Regards,
—Ylli

The site url is: http://onlinedoctor.gr/%CE%BA%CE%B1%CF%84%CE%B7%CE%B3%CE%BF%CF%81%CE%AF%CE%B1-%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%BF%CF%82/woman/. The problem as you can see is that there is not the sort by as there is in the demo of the theme. I can not understand how to enable it. Thanks

Hi aspa_kat,

You are using an old version of our theme (2.3.5) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

But I have the 2.7 version of the theme. When i go to Envato Toolkit there is not available updates for this theme. Thanks

Hi aspa_kat,

You must enable this option “Product sorting and results count” from the Theme Options > Shop Settings

(view large version)

Kind Regards,
—Ylli

I have enable this option but the problem still exists as you can see in the url:http://onlinedoctor.gr/%CE%BA%CE%B1%CF%84%CE%B7%CE%B3%CE%BF%CF%81%CE%AF%CE%B1-%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%BF%CF%82/woman/

Hi agirn1,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
—Ylli

Hi I have noticed on the browser tab for the Shop Now page, it says “Products Archive” even though the page is called “Shop Now” How can I make it read “Shop Now” in the browser tabs. Here is the URL http://thelashinc.com/shop-now-2/

Also, Some people can view the site but some get this error message. Fatal error: call to undefined function wc_clean() in /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-content/plugins/woocommerce/includes/class-wc-geolocation.php on line 105 Please can you tell me how I can fix this thanks. The domain name is www.thelashinc.com

It seems that the site can be accessed from a desktop or wifi connection but not from a mobile connection (when not connected to wifi)

Hi just an update. I contacted my hosting provider to tell them about the error. They did something and now a different error shows up whenever I use a mobile device to access the website www.thelashinc.com (this happens when connected to wifi or 4G/3G on mobile device). The error that now comes up is Fatal error: Call to undefined function runkit_function_remove() in /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-content/plugins/woocommerce-currency-switcher/index.php on line 139. I would really appreciate it if you could help me asap. Thank you!

Hi agirn1

I am seeing this error:

It seems to be related to this plugin:

So disable that plugin or update to its latest version, I need to see your site live in order to understand what is wrong there.

Best regards

Arlind

Hi I contacted my hosting provider again and they were able to make the site accessible. The issue now is that when I access the site on a mobile device (when not connected to wifi but 4G/3G) it comes up with this error (only sometimes- sometimes it works) Fatal error: call to undefined function wc_clean() in /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-content/plugins/woocommerce/includes/class-wc-geolocation.php on line 105

I have a feeling it is to do with the woocommerce currency switcher I have installed. As when I deactivate it, the error no longer shows. But I need to be able to let customers select different currencies. Do you know code I could place to be able to do that instead of using that plugin?

Hi, I’m just wondering when my issue will be looked at please. (Please see above) I am losing many mobile customers due to this issue and would be so grateful if you could help me asap. Thank you so much!

Hi agirn1

1. To your issue with shop title, please read this article:

This is the solution for you:

function wc_custom_shop_archive_title( $title ) {
    if ( is_shop() ) {
        return str_replace( __( 'Products', 'woocommerce' ), 'Shop Now', $title );
    }

    return $title;
}
add_filter( 'wp_title', 'wc_custom_shop_archive_title' );

Place this code in function.php of aurum-child/function.php

2. The issue with Currency Converter, can you please disable that currency plugin and delete it, then install this one:

Please make sure you are using latest WooCommerce version 2.4.12

If this doesn’t help you, I will try to help you with another solution.

Arlind

Hi Arlind, it still comes up with the error when I am connected to 4G on my iPhone. Is there another possible solution to this? Thanks for your help!

Hi agirn1

Can you please add this code in functions.php (in the end of file) and see if the error is gone:

add_action( 'init', 'wc_clean_function_check' );

function wc_clean_function_check() {

    if ( ! function_exists( 'wc_clean' ) ) {
        function wc_clean() {}
    }
}

This should solve the issue. Please tell me if this worked for you.

Arlind

Hi Arlind, I used the editor to add this to the bottom of the file and when saving, this error came up Parse error: syntax error, unexpected ’<’ in /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-content/themes/aurum/functions.php on line 132

Then when I delete this code that I entered and saved, that error still came up

Hi Arlind, i rang up my hosting provider and they renamed the theme file and told me to delete and reinstall the theme to stop the above error from showing up. They said the code you recommended me to use does not work. I placed it at the bottom of the file functions.php using the editor. If you think it’s something I have done incorrect please let me know. Thanks

Hi agirn1

I am really sorry about that, I’ve tried on my WordPress site and it worked just fine.

Can you please allow me to edit this? So send me your FTP credentials of the site and I will handle it and see if that fixes the issue.

Also provide the screenshot from the iPhone containing that error.

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Arlind

Hi Arlind, I have just sent you an email now

Hi agirn1,

We will reply to your email soon

Kind Regards,
—Ylli

Hi thanks, also I have noticed that when using my mobile (when not connected to wifi) sometimes I am unable to select the menu. Nothing happens when I click it…

Hi agirn1,

This is normal, because your site needs online javascripts to open your menu.

Also this is very very rare scenario.

Kind Regards,
—Ylli

Hi MusthaveParty,

Just add the code below to Custom CSS

.lab_wpb_products_carousel .product-terms {
    display: none;
}

Kind Regards,
—Ylli

Thanks! And how can I do the same with my product pages? http://musthaveparty.nl/baby/babyshower/

Hi Veronica,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

www.spiritofpolo.com

Hi veroambroa,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

Dear Arlind or Art:

Hello, I did the upgrade that you sent us.

Since that moment, in the pincipal language (English) we can not click the product, neither from the menu or from the carrousels. This means the client can not buy the product!!!!

The other languages (French, Spanish and Argentina) work perfectly.

Could you help me urgently? Thank you! Veronica

Hi profitpad,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind Regards,
—Ylli

ITs ->> http://goo.gl/xOui6d , and i want to make it change on every productpage not only this one !

Also notice in the reivew section the name and email fields are joined to the review field … how to solve that ?

Hi Draxeiro,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

As per your request I am replying to this thread on january 4 so that Arlind or Art can take a look at the points described above. I look forward to hearing back from you soon.

Many thanks in advance.

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hello Art,

Email has just been sent. I look forward to hear back from you soon

Hi Draxeiro,

Great, we will reply to your email soon

Kind Regards,
—Ylli

Hi guys,

Any indication when you will be able to look into this?

It has now been close to a week since you asked me to send the WP credentials. When can I expect word back from you? This is site is planned to launch in a couple of days so it would be good to have this fixed by then also.

Many thanks in advance.

Hi Draxeiro

Sorry for the delay of the answer because we have had large volume of tickets during this period.

Just replied to your email, please check your email and there you will find the solutions.

Arlind

Hi Arlind,

The solution for point 1. was perfect. Works like a charm now.

With regards to point 2. up-sell indeed shows up but cross-sell does not.

When a product is selected there it will not show in the shop but rather it will show the same products for every product in that department. Just picking them at random it seems.

So that does not seem correct.

Hi Arno

Great to hear that the number of products is successfully applied.

As for Cross-sells I just need to tell you that these products are shown in “Cart” page only. Have you tried it because on my side this feature works fine:

Do you want to show somewhere else the cross sells or I am getting you wrong?

Best regards

Arlind

Hi Arlind,

With regards to the cross-sells I assumed they would show on the single product page below the product information.

See here: http://www.jo-l-fashion.com/sitedata/product/hoodie-jo-l/

Now it shows the header ‘Gerelateerde producten’ (=related products in English) and pulls 4 products from this particular category. Instead of showing the ones that are selected, it shows the same products for all the products in this category.

So if I understand correctly cross-sell will only show on the “cart page” but up-sell WILL show on the single product page? In that case that could be used this way.

Best regards, Arno

Two additional questions:

1. How can I make the the number of products aren’t show any more in the ‘category’ widget box?

2. In the top left corner I translated the ‘login’ and ‘register’ terms into Dutch via the Loco Translate plugin you suggested. However the word ‘or’ cannot be found via both Loco Translate nor WPML string translate (which is also installed for future multi-language use). Is this word hard-coded into the template perhaps? And if so, where to change it? I’d rather change it into either the Dutch word ‘of’ or replace it with a | symbol.

Hi inpointnl,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

Same here, still waiting. And we want to go online with our webshop.

I think I found the bug. When there are variations within a product with no price, then there will be no price in the overview. When I disabled the variations with an empty price, the price got back in the overview.

But why is it not showing any price in the overview when there is only one variation without a price. Looks like a bug, right?

Hi Francesco,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution

Kind Regards,
—Ylli

This is the link http://lnx.libriperevolvere.it/wp/ the carousle is the ne under the title “Ultimi arrivi”, the first and only carousel in home page just under the slider

AH, I forgot to tell you that I just update wordpress to 4.4 and then there was an error in the carousel. So I found a patch here: https://wordpress.org/support/topic/getting-warning-array_map-argument-2-should-be-in-array

Hi dbfranz,

You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

OK; I just updated the template (to 2.7), removed the patch I added, and the carousel works. But I still have problem in carousel when I try to add a category: it leaves the field blank and can’t find the product category.

Hi dbfranz,

Hmmm, unfortunately even that i want to help you, i can’t help you anymore because this question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

Ok, thank you anyway, I will reply the 4th of january. Kind Regards

Hi David,

I think that you are doing this wrong, please check this WooCommerce documentation link and there you will learn how to manage Product Categories.

Note that the answer may already be posted so search within the forum solved questions.

If you still need help please reply on this thread again

Happy Holidays
—Ylli

Hi Yili, thanks for the reply,

we got this in the meantime but have new problems now..

1. how do we change the footer menu, it got stuck on the default, also how to color change as well.

2. breadcrumbs – i noticed the previous ongoing threads but couldn’t work it out with both suggested plugins.

3. purple color still appear on links (mainly on side-bars and widgets “on-sale” “top rated” etc.)

4. top header – how to change hover link colors?

5. top header cart and search icons – were gone for some reason. (it’s enabled on the settings)

thanks a million.

would appreciate your speedy respond David

Hi David,

1— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer

2— This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

3— Just add the code below to Custom CSS

.sidebar .sidebar-entry ul li>a:hover {
    color: red !important;
}

4— Can you please add the code below to Custom CSS

header.site-header .top-menu nav > li a:hover {
    color: red !important;
}

5— Which type of the menu you have activated please?

Kind Regards,
—Ylli

tanks for the reply Yli ,

1. please take a quick look here: http://prntscr.com/9izzba

5. we have a mega menu plugin installed by Uber menu. no signs of cart or anything close to it all over the menu settings.

thanks David

Hi David,

1—To change that area please go to Appearance > Widgets > Footer Widgets.

and then drag Text or something there to populate it.

b) To change the logos there you must go to Theme Options > Footer Right and change the image links.

(view large version)

5— This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

Hello There,

Hope you all back from holidays would glad for answer about the missing cart icon on the headers. and a new problem just appeared on our website.. the checkout button does not work for some reason, (not on chrome and IE but FF does work.. please help) the address is: www.cctv.space

also, what about breadcrumbs…?

Hi David,

The problem with the cart and the search in the header is that they are not supported in the centered layout menu, if you want to use this type of menu then you have to forget about these two features, they’re not available here.

Are you using any 3rd party plugin for the checkout because it is happening on every browser on your site, it doesn’t seem to be a problem on our side.

Regarding the breadcrumbs, we will update the theme soon and I hope they will be fixed by updating the theme.

Kind Regards,
Art

Hi there, thanks for the reply

will check the centered menu solution.

about the checkout.. im not using any 3rd party solutions but woo commerce pay with amazon. does that causing the problem? if so what should we use then..?

thanks again David

Hi David,

This issue didn’t occur in any of our clients or our demo site so maybe it is the Pay with Amazon that’s causing this, try disabling it for a moment and get back to the checkout page to see if that is the source of the problem.

Kind Regards,
Art

Hi There,

Thanks for the answer, so far we got almost everything but something else came up

Responsive resolutions. on some pages in mobile, the side bar widget gets all messed up example: http://cctv.space/product-category/analog-camera/ in Mobile view looks bad.

we couldn’t find where we can set the responsive setting for widgets ect.

please help David