3572 comments found.
Hi,
On my frontpage (https://vinylmood.com) I have no text, but their appears 3 dots on mobile. How can I remove these dots (excerpt)?
Thanks in advance, Rutger
Hi Rutger,
Can you please add the code below to Custom CSS
footer.site-footer .expand-footer {
display: none !important;
}
.hidden-xs.footer-widgets {
display: block !important;
}
Kind Regards,
—Ylli
Worked perfectly, thanks
Hello, I just had a quick question on the LayerSlider Wp. I purchased this theme but under the plug in it says
You need to authorize this site in order to get upgrades or support for this plugin. is there a code with the theme or will I have to purchase a license for that also.
just wanted to make sure before I make my website live. Thank you!
Hi there,
For the moment just dismiss that message cause it cannot be updated manually somehow, it will be removed when we release a new theme update.
Kind Regards,
Art
Hi! before i ask the question I have read the documentation and popular questions, but problem still actual. After activation of Aurum I see a white screen. For other themes such a problem does not occur. Aurum was installed via FTP Client, because via admin area can not be installed a theme. What is the problem? Thanks in advance!
Hi there,
That’s really strange, why couldn’t you install it via the Admin Panel, the reason why I am asking is because we could know the error appearing during the installation.
Kind Regards,
Art
Hi, I’d like to know what is better … I just want to add some custom css to change the menu appearance and some little details more and my question is … It’s better to add this customization in the custom css of the theme (I can copy the customization text in a text file and if there is a problem with an update I can paste it in the custom css) or it is worth using a child theme? Thanks
Hi there,
If the changes are only in the Custom CSS then you don’t need a child theme but if you want to make changes in the theme files, then the child theme is recommended so when you update the theme you won’t loose any modifications.
Kind Regards,
Art
Hi,
first of all thank you for this awesome theme. I just have a few questions:
1. Under products and under variations I uploaded different pictures for different variations. When I double click to preview the picture in a product page it will not enlarge but only show it in a very small size. For example, for the product Rio, when I have selected the size 40×50: http://bit.ly/1O5IgPI
2. The picture for the variation product (in the size 40×50) is also very pixelated. How can I fix that?
3. How can I delete the menu point ‘My Downloads’ on the my account page?
4. I can’t add products to the cart on an Iphone 6.
Best wishes Julian
Hi Julian
Thank you for your kind words! Here are my answers to your questions:
1. I understand what the issue is, so I have found a quick workaround for it:
function change_wc_variation_image_size( $child_id, $instance, $variation ) {
$attachment_id = get_post_thumbnail_id( $variation->get_variation_id() );
$attachment = wp_get_attachment_image_src( $attachment_id, 'shop-thumb-4' );
$image_src = $attachment ? current( $attachment ) : '';
$child_id['image_src'] = $image_src;
return $child_id;
}
add_filter( ‘woocommerce_available_variation’, ‘change_wc_variation_image_size’, 10, 3 ); This should work fine for you.
2. The solution for question #1 also applies to this issue.
3. To remove the downloads tab apply this CSS, it will remove it from Screen:
.my-account .my-account-tabs ul li:nth-child(3) {
display:none;
}
4. I’ve tried this on my phone and product was added to cart, see example:
http://drops.laborator.co/144N0Can you please tell me where is the issue in 4th question? So I can repeat the same steps.
Hope this helps you.
Best regards
Arlind
Thanks for the reply. Where do I have to insert the code regarding my first question?
Hi julianbroocks,
Please paste that code on the end of your functions.php file on your Kalium Child Theme (if you are using child theme), or on your main Kalium theme.
Kind Regards,
—Ylli
Hi Laborator team,
I have the following error message: WordPress database error: [Table ‘ketchupgalfery_.wp_ct_abandoned_cart_history’ doesn’t exist] SELECT * FROM `wp_ct_abandoned_cart_history` WHERE user_id=’1’ AND cart_ignored=’0’
Moreover, the shop doesn’t display correctly anymore: http://bit.ly/1V2jej9
Best wishes Julian
And the function snippet you send me didn’t fix my problem.
Hi
The provided code is not related the shop issue, it just changes the Image URL to represent more qualitative image.
Have you tried to revert the changes you made and see if that fixes your site again?
Also consider updating WooCommerce and WordPress to their latest version.
When you update WooCommerce there is often a button to “update data” to fit for the new database structure, so if that button is displayed, you must click it. This should solve your issues.
Arlind
Hi,
1. Yes, that the provided code doesn’t apply to the shop issue. But it didn’t fix the original problem: Under products and under variations I uploaded different pictures for different variations. When I double click to preview the picture in a product page it will not enlarge but only show it in a very small size. For example, for the product Rio, when I have selected the size 40×50: http://bit.ly/1O5IgPI The picture for the variation product (in the size 40×50) is also very pixelated.
2. The Wordpress database error: I have tried to revert the changes. I have the latest version of WooCommerce and Wordpress installed.
Julian
Hi Julian
1. For this I am going to need to edit files via FTP and test where the issue is, can you please send your FTP credentials over email.
To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.
2. There is a plugin problem with database, please try to deactivate plugins one by one till the error disappears and after that write to plugin help page and ask about your issue.
Best regards
Arlind
Hi, Great theme, lovi it..
In single product page, how can i change the color for – and + button.. also product category
http://bit.ly/1UA2OOOHi Giongiorris,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi Giongiorris,
The site that you wrote doesn’t have those buttons, but i used this product to test that.
Can you please add the code below to Custom CSS
.shop-item-single .item-info.summary form.cart .quantity {
color: red !important;
}
.shop-item-single .item-info.summary .product_meta>span a, .shop-item-single .item-info.summary .product_meta>span span {
color: red !important;
}
Kind Regards,
—Ylli
Ylli,
Thanks for your support on this item. I had two other questions I’m hoping you can help me solve. I’d do it myself but I can’t seem to find the CSS that controls this, nor can I find the right combination of code to put in the custom CSS editor.
First, I need to control the heading fonts so that I can have a different font for book titles only, and another for everything else. I can’t seem to isolate any of the h1, h2, etc controls, much less just the book title font.
Second, I noticed that my header on mobile is too wide. I have a feeling it’s the logo width, but it’s not sizing on its own. Also, as you can see on a desktop, I’m using a particular background and header background, but this does not show up on a mobile device. I know I need to add the same background there, but I can’t find that code either.
(When I look at the CSS in the back end, it’s a mass of text, not organized in any manner so hunting through it is very difficult!)
Thanks for all the wonderful help! Your theme rocks, and my client loves it!
John
Hi John,
1— If you are talking for the book title on the single item, here is the CSS code:
.shop-item-single .item-info.summary h1 {
font-size: 40px !important;
}
40px is the original size, you can increase or decrease it
2— Can you please add the code below to Custom CSS
@media screen and (max-width: 480px) {
.logo-dimensions {
min-width: 250px !important;
width: 250px !important;
}
}
this code will decrease logo size on mobile devices
header.site-header.header-type-1, header.mobile-menu .mobile-logo {
background-image: url("http://03b0238.netsolhost.com/LampionNew/wp-content/uploads/2015/12/header-BG-new3.jpg");
background-position: bottom;
background-repeat: repeat-x;
}
this code will add that header image on mobile too
Kind Regards,
—Ylli
All works well, Ylli, except on an iPhone 5 (for example), the logo fits the screen horizontally, but the content in the page is horizontally smaller than the screen.
Also, did you have a suggestion of how to isolate the font being used for the book title away from rest? The client wants this script font I’m using for the book titles, but not for everything else.
Thanks.
John
Hi John,
1— You can increase or decrease “max-width: 480px”, you can do it 780px instead of 480px that is now if you want.
2— This is the CSS code for title only on single item:
.shop-item-single .item-info.summary h1 {
your code goes here
}
Kind Regards,
—Ylli
I’m using this code:
’@import url(https://fonts.googleapis.com/css?family=Courgette);
.shop-item-single .item-info.summary h1 { font-family: ‘Courgette’, cursive; }’
but I can’t get that google font to import. Suggestions?
Hi there,
To import a font you don’t need to type Custom CSS, you have that font in the fonts directory in Laborator > Theme Options > Typography, just set the font here and then you can set the font to any element with CSS.
Kind Regards,
Art
Hi there,
The theme does not generate the date, it gets the date from the server so check your server date.
Kind Regards,
Art
Hi,
I cannot update Visual Composer in Aurum theme. I tried to register Visual Composer in License Settings, but it says Visual Composer License Key is invalid. I am using the same license key that is for the theme itself? Is there a separate key for Visual Composer?
Hi greitojipagalba,
WPBakery Visual Composer don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Kind Regards,
—Ylli
Dear Sirs,
I have a pre-sale question, I am interested to buy this theme. I want to customize this theme in a way that we wont be showing shopping cart and prices for the products. Basically we just want to use this theme for the awareness for our clients. Is this possible please? once you will confirm I will buy this theme. Thanks
Should you require any further information, please do let me know.
Hi there,
Aurum has a “Catalog mode” which you need to turn on if you want to hide the prices and use it just a showcase for your products, also the cart can be hidden easily.
Kind Regards,
Art
Hi Admin, many thanks for your quick reply. Can you please just assist or guide me how can I hide the shopping cart? if you have any documentation or something thanks.
Hi socialmediamalta,
You can find them on the Shop Settings area on theme options
P.S: Note that the answer may already be solved so search within the forum before asking a question, there is a chance that you will find the answer 
Thanks for your understanding
Kind Regards,
—Ylli
Hi there,
The ‘My account’ link in the top menu, which I set up through ‘Theme options’ > ‘Header’ > ‘Top menu bar’ doesn’t link to anything.
I made a ‘My account’ page which includes the Woocommerce shortcode for the account settings.
But how can I link the one in the top bar to the one I made?
Chris
Hi Chris,
Go to WooCommerce > Settings and make sure you’ve set the same settings just like in the screenshot below:
http://drops.laborator.co/LPwnKind Regards,
Art
Hi there,
Thanks a lot!
Chris
You’re welcome Chris
1) Where do you change the settings for the menu? I want the same menu (with underline) as in the DEMO content. Right now, it has a purple hover and text color, which I don’t know where to change
2) Top Menu bar. I want to show my phonenumber in the top-bar, however, I can only add widgets or menus to this area. How do I come around this problem?
Hi Kridte,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
When adding WooCommere Products to the Shop Footer Widgets it is putting them as “col-md-3 col-sm-6” by default. The problem is that I only put 3 items so the col width should be 4 not 3, but it only stays at 3. How do I change this so that I can have my 3 columns with the normal width?
Hi combina,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi, I am looking to purchase this theme for a client and would like to know if the page background can be set to transparent to allow the use of the VC parallax element feature from VC ultimate add-ons as not all themes are compatible.
Hi
Actually Aurum does not have default background color, and paralax feature should work.
I guess that should be simple and supported by the theme.
If you can’t setup this, we can give you a full refund.
We have tried Ultimate Addons before and it worked with our theme.
Arlind
Thank you very much for your positive and helpful approach to my question. I will propose this to my client and purchase the template to see if the parallax feature can be implemented into your theme. If I have any issues I will contact you. Thank you once again for your constructive reply.
You’re welcome, if you have further questions please feel free to ask
Kind Regards,
Arlind
Thank you Arlind, I have just purchased the theme and will begin setting things up and will try the Parallax feature and let you know if all goes well.
Hello Arlind, I have installed the theme and constructed a new page using VC. I can add a background using the simple background tab however there does seem to be a problem using the parallax feature. When you add the Parallax option and set the image, the background fails to show and it also seems to change the table layouts above, it seems like a conflict of some kind.
The parallax feature works fine using the same method in the Twenty series themes so I guess the problem is between the theme and the VC add-in. I have created a page for you to see here: http://ecodoor.co.uk/parallax/
I can provide login details privately for you to play around with the page to see if you can find out what it wrong when the parallax background is added. Please email me at support@pixelworx.co.uk and I will email you the login for the site for you to test.
Many thanks,
JJ
Hi JJ
Sorry for the delay of the answer because we have had large volume of tickets during this period.
Can you please send us your FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Arlind
Hi Arlind,
Thank you for your reply. I have emailed you FTP details as requested. The theme has also been installed locally in our offices and the problem still exists, these issues seem to be related only to background features from the VC plugin from what we can see.
If you can update me with your findings I would be very grateful.
Hi pixelworx,
We will reply to your email soon
Kind Regards,
—Ylli
“Aurum is an outstanding theme with a beautiful, minimal design. Apart from it looking great it does what it needs to do very well. Add the outstanding customer support and you’ve definitely got a winner here. Highly recommended!”
Aurum received a 5 star rating from waseemsader for Customer Support.
Are you using Aurum too? Don’t forget to rate it!.
Hi,
Love your theme, really!
I’m using the RTL option and I noticed that the slider (Layerslider) doesn’t work properly with the RTL option. Can you help with this?
In addition, is there a color filter include in the theme?
Thanks, Amnon
Hi Amnon,
1— We’re sorry but we are not creators of this plugin, and we can not help you there because we don’t know how to answer you properly. Maybe this plugin creator can hep you with his issue better.
Hope for your understanding
2— If you are talking about the theme Skin, you can change your website skin by going to your WordPress Dashboard > Laborator > Theme Options > Theme Styling > Custom Skin Builder.
Kind Regards,
—Ylli
Hi,
1. But this is the official slider you supply with your theme. I don’t mind to use another slider but I need it to be RTL as your theme is.
2. I didn’t mean that. I meant a color filter for the category sidebar. Like the price filter etc.
Thanks
Hi there,
1. If the LayerSlider supports RTL then it won’t be a problem, if it doesn’t support we don’t have what to do here cause as Ylli said we’re not the creators of this plugin, what kind of problems are you having with it?
2. This is not possible with the theme, but there is a way you can achieve it using plugins, WooCommerce Products Filter plugin is a nice free alternative that will do the job.
Kind Regards,
Art
Great. thanks for your answer about the filter plugin. About the slider, it just doesn’t do the slidshows.. Maybe you will have a solution for that and if not can you recommend another slider that you know that will work with theme RTL?
Hi there,
That’s really strange, you can give a try the Revolution Slider (the best), usually it works with the theme.
Kind Regards,
Art
I tried to install the theme based on the video provided but when I try to install it via wordpress it won’t install. I used FileZilla to install the zip file manually but then I cannot seem to access the demo themes and I also cannot seem to install woocommerce.
Please advise. I am not sure what I am doing incorrectly.
Hi aprilabigail,
Can you please tell us what error is appearing when you are trying to install our theme?
Kind Regards,
—Ylli
Hi Ylli,
When I try uploading the zip file, it doesn’t even show an error, it simply says “are you sure you want to do this?” And then the only link I can click on is: “please try again”
I also tried to update wordpress to see if that was the issue and it still won’t upload at all.
Hi there,
Please make sure you increase your PHP Limits, especially this line of code:
upload_max_filesize = 256M
Kind Regards,
Art
How do I make the header smaller where I have my logo? How do I Make the text for the main menu smaller? How do I move the menu to the side of the website instead on on top? How do I make the social media icons on the top bigger.
Thanks For Your Help
site name : https://kdshirtshop.com/
Hi there,
Try adding this to the Custom CSS:
.logo-dimensions {
max-width: 150px !important;
width: 150px !important;
}
header.site-header .header-menu .logo a {
padding: 0px !important;
}
Kind Regards,
Art
hello, i have some problem with the image of product,after create product can not see the image
thanks
Hi esfingetrade,
Can you please write URL of this exact page here on comments first?
Kind Regards,
—Ylli
Hi esfingetrade,
We need to check that exact page of that product that you have created please.
Kind Regards,
—Ylli
what I have to do exactly?
Hi esfingetrade,
Please send us the link of that product that you are talking about and not your homepage.
Kind Regards,
—Ylli
I was told by Yili to write all my support issues on the 4th so here goes…sorry to bombard you guys right after the holidays.
1. Before you went on holiday you gave me some code to put in my functions.php file to fix an issue where the product thumbnail images on the product pages were getting badly cut off on the top and bottom. This fix didn’t solve the issue, could you take another look? You should still have the login credentials. This is happening on all product pages.
Link: blueskylingerie.com/wp-admin
2. The same issue is happening on the search archive page. Like when I search for something product related, like a brand > Desigual, the products that show up on the search results page have their main product image cut off. Can this be fixed?
3. Again, same issue with product thumbnail sizing. When I hover on the cart icon when a product has been added to the cart, the item or items that show up have their product thumbnail cut off, this one in particular is quite bad. Fixable?
These seem to be the only issues remaining. I wrote down two more issues during the holiday weeks, but by some holiday miracle they solved themselves.
Hope you guys had great holidays!
Cheers,
Zach
Hi Zach
Happy new year buddy, wish you all the best during this year. No worries, its our time to be back fully in support.
1. Can you please edit this line:
wp-content/themes/aurum/functions.php
On line 129 you will find:
add_image_size('shop-thumb-2', 70, 90, true);
Replace with this one:
add_image_size('shop-thumb-2', 70, 90, false);
And regenerate thumbnails. I hope this will solve the issue.
2. To fix this issue download this file:
http://drops.laborator.co/8DBV+And replace it in: wp-content/themes/aurum/tpls/
Then apply this code in functions.php in child theme, it is permanent fix:
add_filter( 'aurum_search_thumb', create_function( '', 'return "medium";' ) );
3. Once again download this file:
http://drops.laborator.co/1j46i+And replace it in: /wp-content/themes/aurum/tpls/
Then apply this code in functions.php in child theme:
add_filter( 'aurum_mini_cart_thumb_size', create_function( '', 'return "medium";' ) );
This should solve the issue.
For the issue no. 1 you may try this fix and see if the first one is not necessary:
add_filter( 'single_product_small_thumbnail_size', create_function( '', 'return "medium";' ) );
Hopefully this will help you.
Best regards
Arlind
Happy New Year to you too Arlind! Have a great year!
2 and #3 are solved. Thanks!
1 is being tricky. I changed the word from true to false in functions.php in the parent theme folder. I tried the last suggestion in the child theme folder > functions.php. I regenerated thumbnails both times but didn’t see any change. I didn’t regenerate all thumbnails though, I just tried regenerating the images associated with this product: https://blueskylingerie.com/shop/women/pink-stitch-phoenix-dress/
Any other ideas?
Cheers,
Zach
I have been getting this error lately on my plugins page: “object from empty value in wp-content/plugins/acf-repeater/acf-repeater-update.php on line 66”
I’m not too worried about it, but it’s probably good to deal with it anyway.
Hi Zach
Did that helped you because I am not sure what do you mean there “Any other ideas?”
As for ACF warning, simply go to:
wp-content/plugins/acf-repeater/
And delete acf-repeater-update.php file, it is not required.
Best regards
Arlind
That’s weird, I could have sworn I wrote more than that. Anyway, what I meant by “any other ideas” is that for problem #1 those two options you gave me didn’t work. #2 and #3 worked great, thanks so much. I tried regenerating thumbnails on this product to test it: https://blueskylingerie.com/shop/women/pink-stitch-phoenix-dress/ but it didn’t fix the product thumbnail size issue. I tried this “add_filter( ‘single_product_small_thumbnail_size’, create_function( ’’, ‘return “medium”;’ ) );” and this “add_image_size(‘shop-thumb-2’, 70, 90, false);” but both had no effect.
What is strange is that I had the thumbnails sized right a few months ago, but I have added so many plugins since then it really could be anything causing this.
Just to clarify, I regenerated thumbnails on that product mentioned above each time I made a change in the code. I changed the word from true to false in the functions.php file, I tried both in the child and parent theme folders. I added that filter into the child functions.php file, I never tried it in the parent file. Should I be doing these tests in the parents functions.php file, or is that not necessary?
Hi Zach
The last topic explains that this should be done in parent file, so apply those options in parent file and see if that works for you. Otherwise I will take a look at it and find the solution.
I am sure it should work!
Arlind
Thanks! This worked…the add_filter option, not the “false” option. Thanks again for solving all my issues and just being the kindest developers I have dealt with on Themeforest. I’m sure you’re busy but you gave me a lot of time and that’s what I think is great support.
Cheers,
Zach
Hi Zach,
Thank you very much for your kind words, they motivate all of our team to continue improving our themes, and making nice things
Kind Regards,
Arlind
