Also got this error, Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 592565 bytes) in /home/thegamechangers/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php on line 837

Would appreciate any help you can give as soon as possible

Hi there,

You will need to contact your hosting company to increase your PHP limits, give them the requirements from our documentation and then try to install the theme again.

P.S. Please don’t post personal information here such as e-mail or telephone numbers.

Kind Regards,
Art

Hi dgdesign,

Can you please write URL of this exact page here on comments first? We need to investigate your site and detect which menu are you using, and then get back to you with the exact code

Kind Regards,
—Ylli

i’m sorry, I’ve downgraded woocommerce, but there has nothing changed. what to do?

I have made a complete new site with my multisite and the theme does not work properly, I’m sorry. the productimages are always shown double. What to do?

Hi Christian,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi there,

Can you be more specific please? How come the login and register are not working?

The login/register are features of WordPress and WooCommerce so please make sure you’ve enabled and set them up to continue with your other issues.

Kind Regards,
Art

Hi there,

Here you have the documentation, you have also video tutorials that teach you how to set up the theme.

Kind Regards,
Art

Hi, thank you that did help! I was just wondering how do I change the victoria beckham sliding banner to something else? ?

Thank you, Kathy

Hi Kathy,

To do that go to Layer Slider on the left side of your menu and add any slider to create new slides and manage your existing ones.

Kind Regards,
Art

Hi zacqt,

It’s strange, because we don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved?

Kind Regards,
—Ylli

Hi,

I have tried this and it still doesn’t solve the problem . Please see the screenshot for some better understanding of the problem. Thank you.

Hi zacqt,

Your site is not working, can you please check it, and then write us again?

Kind Regards,
—Ylli

Hi there,

We will update Aurum by next week so stay tuned

Kind Regards,
Art

Hi piersede

After checking your site I saw an issue in JavaScript, it would be great if you can email us your FTP credentials, so I can test where the issue comes from and apply the fix for you.

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Please do not forget to explain your issue again in email, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

Arlind

Hi Marco,

You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Hi Hugo Moreira

I think you are referring to Aurum based on your site.

The WPML ofter causes these issues to happen, what you need to do is to flush rewrite rules which may fix this issue in some cases. To do that go to General > Permalinks, then just hit the save button and see if that solves your issues.

The other way is to install WooCommerce Multilingual plugin:

Which handles the internationalization part of WooCommerce.

Arlind

Hi there,

Please paste the link where you’re having problems with the breadcrumbs.

P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
Art

The url is : http://onlinedoctor.gr/%CE%BA%CE%B1%CF%84%CE%B7%CE%B3%CE%BF%CF%81%CE%AF%CE%B1-%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%BF%CF%82/woman/ Thanks

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi Mike,

Hmm, most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 9.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.

There two ways to solve this problem.

1— You can either get your web host to increase your PHP limits.

2—You can upload your theme via an FTP client.

Recommended PHP configuration limits are as follows:

max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M

For more info visit this link Recommended PHP Configuration Limits

If you need more info, please don’t hesitate to write us

Kind Regards,
—Ylli

Hi Frank,

Can you check if you have the latest version of Aurum? Current version is 2.7.

If not, please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Please don’t update to WooCommerce 2.5 plugin until we release a new update of our theme that will support this version completely.

If you have updated already, delete your WooCommerce 2.5 from the Plugins section, then download WooCommerce 2.4.13 and install it.

Kind Regards,
—Ylli

Hi there,

To add the AmericanExpress icon you will need to find their logo and resize it to the other icons size and upload it in the Media section.

After you’ve finished these, go to the Theme Options and in the Footer section duplicate one of the icons to add the AE logo.

Kind Regards,
Art

Hi piersede,

Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

If not, please contact your hosting provider for this issue, as it seems that this is not a theme issue.

Kind Regards,
—Ylli

I’ve send the credentials to you. Can you also tell me what image size for products is recommended?

Best Regards, Ryan van Brunschot

The image thing is already solved. Is there a way i can resize the logo in the header only for mobile? So the max size in web view will stay 500.

Hi Ryan,

This is not possible to do on the Theme Options for the moment, but you can add the code below to Custom CSS

@media screen and (max-width: 768px) {
    .mobile-menu-fixed-spacer {
        height: auto !important;
    }

    .logo-dimensions {
        min-width: 200px !important;
        width: 200px !important;
        height: auto !important;
    }
}

Kind Regards,
—Ylli

Hi Kris,

Can you please be more specific? I couldn’t understand your question right.

Kind Regards,
Art

basically when i highlight Men on top menu how could I create drop downs for extra categories

Hi Kris,

Just go to your WordPress Dashboard > Appearance > Menus and move with the mouse menus that you want to make as submenus.

Kind Regards,
—Ylli

Hi Olivier,

I logged in on your site and it’s great that you’re using the Child Theme, what you can do now is create a copy of the contact.php file and move it in the files of child theme and then move the Google Map by editing that file, if you don’t know how to do it simply send us an e-mail with your FTP credentials and I will take care of it.

Using the child theme is a great solution because when updating the theme you won’t loose your customizations and theme modifications.

Best Regards,
Art

Thanks so much – you lot are amazing in support!! Have messaged ftp as my attempts at moving things around failed

Hi Spore,

Glad to hear that

Kind Regards,
—Ylli

DONE

i remove “manteinance mode”

Hi there,

Your site is still on maintenance mode, sorry for the late reply but on Weekends we are not available for support.

Kind Regards,
Art

Hi Draxeiro,

We will update Aurum on the beginning of the next month, please don’t update to WooCommerce 2.5 until we release a new update of our theme.

Kind Regards,
—Ylli