823 comments found.
Hello,
Yesterday i bought this theme, when setting things up suddenly my essential grid stopped working. I cannot select any post category when changing or adding a new grid.
Any idea to fix this?
Greetz!
Hello,
For this issue, I advise you to submit the support ticket here: http://support.thememove.com/ and our experienced developers can help you to fix the issue easily.
Regards,
ThemeMove
Hello, I have a question…seems as though my Revolution slider is up to date, but for some reason when I view my slider on a mobile device, the text gets cuts off. I checked the slider settings for any Mobile settings and the only thing I see is where you define the layer grid size, which is set to 480px x 400px. Please advise as to what I should do. Let me know if you need WP access. Thanks.
Hello,
For this issue, I advise you to submit the support ticket here: http://support.thememove.com/ and our experienced developers can help you to fix the issue easily.
Regards,
ThemeMove
How can I change “Client” to something like “Complex” in project details?
Hello,
For this issue, I advise you to submit the support ticket here: http://support.thememove.com/ and our experienced developers can help you to fix the issue easily.
Regards,
ThemeMove
Some of the import functionalities are not working and still link back to your original website. For example the background images for testimonials: http://structure.thememove.com/new/data/images/testimonial_bg.jpg This image appears to be missing and our website will keep spinning looking for this problem. I fixed it on my end, but other users may get frustrated.
Hi Henkinschultz,
Thanks for your comment. It contributes a good point to our product. We’ll fix this issue asap
Regards, ThemeMove
This issue still remains. I ran updates and I cannot get my header bg image to be secure or replace it with anything else. https://selectcompanies.co/projects/santa-rosa-estates/ – How do we fix this? I opened a ticket two days ago.
Can you tell me your ticket number?
Hi! 
I would like to know if i can change the color from all demos. I love one, but i want to change de header color is too dark. Thanks.
Hi viviei,
Yes, you can change the color cause Structure has unlimited colors to choose.
Regards, ThemeMove
Hi,
Are you having problems with the support forum? I am waitin for a week to receive your support in an open tickect and I think it is too much, don´t you?
Thanks
Hi Cioka,
Please tell me your ticket ID then I will check it for you now. Regards,
Thememove Team
Hi,
2935
Thanks
Hi,
2935
Thanks
Hi, Could you have a look at it? Thank you
Got it. Our developer is following your ticket.
Cheers, ThemeMove
Good morning,
I am having an issue with the contact form not working correctly. It states that it fails to send. It did work at one point, and everything seems to be set up correctly. Any insight on why this may be happening? Website is http://oddjobdisposalinc.com/contact-us/
Hello
Please give us a chance to reach you directly via support system here: http://support.thememove.com/ and provide your admin account & FTP information. It’s the fastest way to get support.
Regards,
ThemeMove
How do we get the contact us call to action that is right below the slideshow the exact same as your version two layout? Mine does not have arrow icons, is aligned to the right, etc. URL: select.websitehs.com Thanks!
Hi henkinchultz,
For this issue, we are willing to help you via our secure support system
Please sign up, then provide your admin account & FTP information, we’ll check through your site and help you to fix it.
Regards, ThemeMove
I figured it – there was a template saved with VC.
Great. Thanks for your concern.
Hi, Something is not working well with essential grid. I made a grid to show 4 pages, with skin ThemeMove Feature3 and it shows all the content from pages!? Something went wrong, it should be showing Feature Image+Title+Some Content+Read More Link. Can you hep me to fix it? Or can you tell me how to set a skin to show only title +excerpt without date and comments? Thank you.
I found it….again.
Hi Elen,
Hope you are enjoying the WordPress journey with our themes 
Warm Regards, ThemeMove
Hi, I like your theme , you can make beautiful websites with it. Also I have another question: how can I change the background color for all the website(including the page)? I tried in optimizer to set it to be grey but nothing changes. The background is still white . I use main demo and I need the website to be grey-deep blue . I set main color blue, second color grey and I tried all other options, but I can’t find why background is still white. Can you help me please?
How to set menu below the logo?
I found it.
Hi elen_a,
If you have further question, don’t be hesitate to contact us via our support system
Regards, ThemeMove
Hi Does this theme support one page website ?
Hi Alwaraqoon,
Thanks for your comment. Structure doesn’t support one page site
Regards, ThemeMove
Hi, I just wanted to check to see if my ticket was received. My site is broken when I updated the theme.
Hi sinoun,
Can you provide the ticket number?
2847
2847
Hi sinoun,
Our developer has replied your ticket. Please follow it
Regards, ThemeMove
Can’t find how to add more social buttons at top and bottom…Please help. (in, You Tube, etc.)
Never mind, found it in the social profile links menu under custom links. Thanks anyway!
Hi JackMoser, Have a nice day
Hello.
I need a help:
On top of the site has the following items: Primary menu: (102) 6666 8888 Mon – Sat: 9:00 – 18:00 info@thememove.com and Social Profile Links..
On the computer the two items appear , however, the mobile only social links appear.
My question is: How do I appear in the mobile information of the Primary menu?
THX
Hi joaquibarbo,
Please give us a chance to reach you directly via support system here: http://support.thememove.com/ and provide your admin account & FTP information. It’s the fastest way to get support.
Regards, ThemeMove
Yes,. That is the ticket. thanks
we have an issue with the Map as the field for adding map address is not showing. I have submitted a ticket. Kindly help
Hi guys,
Is your ticket number #2744? We are following up this ticket, our experienced developer’ll solve it asap.
Regards, ThemeMove
Hi, i wish to purchase this theme, looks good. but have a few requirements/requests that i need (and maybe other businesses would like)
You have custom post types for projects, careers etc, which then load the posts info onto a page. Which is nice and simple for none web designer people to update their website
Can you add some more custom “post types” for the pages “team” and “partners/clients” so that the info on the page gets auto updated with these posts via admin panel.?? bit like how projects/careers/testimonies work… FAQs might also be another good one to add.
Is there a way to load all demo settings, including sample pictures? Are pages customizable by editing the Visual Composer elements?
Thanks
Hi buddy,
We keep updating Structure to meet customers’ requirements, now we focus on developing basing on customer’s need. Thanks for your comment, we’d love to hearing from you, it contributes a great point to our item.
Our demo doesn’t include images and Visual Composer is included in Structure.
Regards, ThemeMove
Thanks for the reply Is it easy enough to add these new “custom post” types to the theme? or can i somehow do it? i need the WP admin panel to be easy for non-website code employees to quickly change/add things like projects, teams, partners etc
also can the demo pics be provided free via ftp?
Hi,
I think you can submit the ticket here: http://support.thememove.com/ then our developers can answer these kinds of questions
Cheers, ThemeMove
Hello there – your mobile sub menus still do not work on the latest version of the theme. Please advise how to fix.
I actually use a sidebar menu on a bunch of pages and this doesn’t appear on mobiles either? How do I get this to appear.
Actually – forget that last comment. They are there. I was looking at a non-sidebar page lol. But still it would be great to fix the sub-menu on mobiles. Thanks
Hi there, pre sales question? Is your theme 100% responsive? I’m checking it on my phone and I can’t see the three columns under the yellow call to action.
http://structure.thememove.com/01/homepage-01/Please let me know if it a bug or if this is the correct display. Ready to buy it. Thanks.
Hi jorgepelaez,
Are you talking about Sliders? It can be edited very easily, we can give you a hand to fix it. So, feel free to purchase, Structure is a responsive construction WordPress theme!
Regards, ThemeMove
After downloading the demo content, which page is the full page with slider? Can’t find it in any of the pages that were downloaded in the demo content.
Hi donaldkuser,
In this case, I think you should create a ticket here: http://support.thememove.com/ and our developer will quickly help you to solve this issue.
Regards, ThemeMove
