552 comments found.
Can we PLEASE get a version that is comparable with the mayor Woo-Commerce update? This theme is no longer compatible with Woo-Commerce. It needs to be compatible with version 2.50!!
Hello,
The Moose theme update is currently in preparation, this was a major WooCommerce update so some adaptation is necessary. Thanks for understanding and patience.
Elated
Hello, I was browsing around, and I gotta say, I’m very impress with all the features and the design. I’m very much inclined to purchase! I was wondering how fast is your client support, I work with dateline. Thank You!
Hello,
Thanks for the nice words, glad you like our work 
Our customer support is available to all our theme users, usual response time is under 24hours from ticket submitting, and also, if something is really urgent like site breaking/fatal errors or anything, those have priorities in being immediately solved.
Looking forward to hearing from you if you have some more questions.
Elated
Hello, just bought your theme. It’s amazing! It came with default fixed to left menu, but I need it fixed to top, how do I achieve that? Best Regards!
Hello,
In your WP admin, just go to Elated Options -> Header, and change header type to be top, instead of side
http://screencast.com/t/53CpYSgrzblElated
Hi, excuse my english, i’m french. But I hope, that you’ll understand me. I bought your beautiful item, but when I put it on my FTP, I have a blanck page and they said to me that a CSS file an model miss me. So, what Can I do to fix this ? Thanks for your help !
Hi,
Please make sure to use installable moose.zip instead of Moose Main Files.zip archive.
If you happen to need further assistance, our agents can assist you, just submit a ticket at http://elated.ticksy.com and include link to your site as well as WP and FTP credentials in private message.
Elated
Hi, is any possible can use the masonry gallery shortcode in homepage but the sources use woocommerce products instead?
Hi,
Unfortunately, this option isn’t available within our theme, sorry for that.
Elated
This may be obvious, but I’m not seeing where you can toggle the language translator off OR make it so it’s not in constant drop-down mode. When I installed the theme fresh on a new WP isntall, that area is expanded and none of the other languages are clickable. At the moment, I’d like to just turn that feature off entirely.
Thanks for such great work!
Hi,
Thanks
That is demo language menu located in ‘Appearance > Widgets > Header Top Right’ widget area. You probably didn’t install WPML plugin so that’s why it is not working. Just remove it from widget area and you are ready to go.
Elated
Thanks for the quick response! So if I do install WPML that should function as expected? No additional configuration on the theme side?
Also note there’s nothing about WPML in your documentation. Might want to include that in a future update so people like me don’t have to bug ya.
Also which WPML plugin should we use – there are dozens that all appear to be versions of that.
Please note, you need to use main WPML plugin, you can find it here: https://wpml.org/
Holy $HIZA, this theme and demos look INSANE (think most ideal for my new client)!! and on ipad and mobile, so many of the same animations are live too! (rare these days it seems) Does that amazing hover over affect on ‘Superb Header Styles’ http://demo.elated-themes.com/moose/ on demo image teasers come with theme (is that visual composer or…?) The header sliders are all Layer Slider or your own as well…? just curious and is it possible to have a video and or iframe embed in a page header (like 50o px high, full width) as we would need for this client. Pls let me know and hope to become customer and 5+ star rater asap!!
Hello,
1. Yes, this landing pages comes included with demo content. And right, element used for this effect is Magnified image included into Visual Composer.
2. Most of sliders are our Elated Sliders, while Layer Slider plugin is also included in our theme.
3. You can put a video inside our Elated Slider, and make it that height, yes.
Elated
Ok great… curious, for this client I need to put a .png over a background video in the opening header. Is this possible? And wondering are there individual header/footer options in each page and can you send pls screenshot of backend of a page or if have a Moose video (I bought a new VC based theme that is really solid but you can see all the shortcodes/element details which is kind of messy and more confusing to my client to update himself than a nice clean VC visual layout) Sections can be clicked to show/hide desktop/tablet/mobile rt? and or separate mobile menu can be selected? Thnks and hope to buy asap!
also can youtube/vimeo videos be used inside of Elated Sliders (and on autoplay) and what does a youtube video gallery look like (do you have a demo page, just awesome when a gallery doesn’t have youtube typical branding/look) I appreciate letting me know!
Hi,
Please submit a ticket to our support team at http://elated.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with those issues.
Elated
Hi, quick question:
Can I enable related portfolio categories displaying in the single portfolio page big image ?
I’m trying to create a portfolio sinle page big image with 2 columns at the bottom with related portfolio category.
Ticket #641036
thanks in adance,
Hello,
Yes, this can be done.
You can enable Content Bottom widget for each of your portfolio items http://screencast.com/t/4UHO1ZGC
and there to display custom widgets you create in Appearance -> Widgets http://screencast.com/t/2eCE78vh , and in each widget you can put the shortcode for small portfolio list for example, which you will first create and insert just couple chosen project you want
That way, at the bottom of portfolio single you will have one small portfolio list of related projects http://screencast.com/t/5mQvuCx7E
Elated
Hi, you can respond to the ticket #644252 ?
Hello,
As I can see you have the ongoing conversation with our agents there, please continue the work on solving your problems with them on your ticket. Thanks
Elated
hi, the scrolling on browser chrome is not working. what can i do? i also want to use VC Frontend editor
Hello,
Most likely this scrolling problem is caused because of some plugin you’re using. Please submit a ticket to https://elated.ticksy.com , and include a link to your site, so our support agents can inspect this. Also, they will provide you the instructions on how Frontend editor can be enabled.
Elated
The theme is nice but the support ticket very, very bad. 5 days after still no answers http://screencast.com/t/noK0E4YElTRJ
Hello,
Sorry for this waiting, could you please send me the ticket ID so I can check up on this?
Apologies one more time.
Elated
I’m having some trouble with the theme not applying changes I make in the Theme Options page. Particularly Custom CSS, Font Size/Color Changes, and First Main Color. I’m saving, but the site does not reflect the changes that were applied.
Please advise.
Hello,
Are you using some caching plugin? This sounds like a caching issue. The best would be to submit a ticket to https://elated.ticksy.com , include a link to your site and WP admin access in a private ticket, so our support agents can take a look at this.
Elated
I’m not seeing any text area for the subtitle in the Elated slideshow slide options. I see there are settings for it but no text area to type in.
Hello,
In your WP admin, go to Elated Slider -> Slides, and for your slides, under Elated Slider General panel, you should see the fields for entering slide’s subtitle and body text http://screencast.com/t/xSMJMWr9Fb
Elated
Thanks!
You’re welcome
Is it possible to have a countdown in this template? Is there a plugin i could download that would work well if not?
sorry, more importantly can it be integrated into the slider?
Hello,
Yes, inside Visual Composer you can find the element called Countdown, no need for plugins. It can not go inside a slider unfortunately.
Elated
are you thinking of adding RTL any time soon?
Hello,
RTL adaptation is not in short-term plans at the moment for our Moose theme. This suggestion will be passed to our Project Manager, so it can be considered for some of the future theme improvements if the possibility opens for it.
Elated
are you thinking of adding RTL any time soon?
Hello,
RTL adaptation is not in short-term plans at the moment for our Moose theme. This suggestion will be passed to our Project Manager, so it can be considered for some of the future theme improvements if the possibility opens for it.
Elated
Hi, support looks really good on this theme, will be purchasing this theme soon.
Cheers, Daniel
Thank you, Daniel Hope you will enjoy working within our Moose theme.
Elated
12 hours past and still no answer in ticket support #641036 . The time reaction before purchase was faster. It’s easy to say to open a ticket in the ticket support, but then, no answers… 
Hello,
Sorry for waiting, the support agents answer all the tickets as soon as possible, usual response time is within 24hours. I just checked the status of your ticket and it has been answered. Please continue conversation with our agents there.
Elated
Hello, I would like to know what formats are supported by masonry in your theme??
Hello,
In our Moose theme, masonry can be used to display Portfolio Lists, Blog lists, or for Masonry image gallery. The supported image formats for masonry are Landscape, Portrait and Square. You can see the previews of it on our demo site http://demo.elated-themes.com/moose1/
Elated
Hello,
Pre sales questions
1- Mobile Header
In desktop view there’s an option to Menu hamburger sticky in right top corner.
Does the template support the same feature in Mobile header ?
Menu hamburger sticky in right top corner without backgorund?
2- Single portfolio page big image
Is that possible to display related portfolio category items in the single portfolio page?
3 – Print function
Is that possible to disable sidebar menu in print page? Print only content, not sidebar.
Thanks in advance.
Hello,
1.Yes, the hamburger button can be positioned right on mobiles also. The mobile header can be either regular or fixed.
2. Yes. You can use Content Bottom widget area for this. That way , under the content of single portfolio, you can display for example Portfolio List with a couple of related portfolios you specify. And you can do it for all your portfolio items. That’s the solution people often use with our theme.
3. Yes, it’s possible.
Elated
1 – can you please explain how to perform that
2 – I can’t find such options in my template settings
3 – can you please explain how to perform that
Please note that I have opened a ticket #641036 2 days ago and still no answers
Hi again,
the ticket #641036 has been answered this morning, check your ticket please.
