551 comments found.
Hi, when is the next update scheduled? The Layer Slider version and, more importantly, WP Backery are out of date. Thanks.
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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This theme is absolutely stunning. I’m keen to buy it but seeing that the last update was back in late 2023, i’m concerned that you are no longer updating the theme. Is there a rough timeframe for another update? Amazing work!
Hello,
Thank you for taking interest.
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.2.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
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Is this theme still being supported? Not sure if updates are happening to this theme?
Hi there,
Thanks for writing in! We can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
The theme will for sure be updated as soon as possible and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
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Please update theme compatibility to the latest woo commerce version
Hi there,
Thanks for writing in! The theme will work well with the latest Woo version and theme update will be released where this will be added to the changelog of course.
If you need any assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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PHP 8.0 and 8.2 are both causing critical errors with this theme, when will this be resolved?
Hi there,
Thanks for writing in! The theme will be updated as soon as possible and compatiblity for PHP 8 will be added.
If you need assistance, could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hello,
Please note that we haven’t tested the theme with PHP 8.1 yet, so we do recommend using PHP 8.0 or PHP 7.4.
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Hello, Is Moose compatible with PHP 7.4 or maybe 7.3 ? I’m not a pro, so I don’t want to break everything by doing an update. Thank you PS : I don’t understand why I can’t ask this kind of question to the help center on the pretext that my support has expired.
I update to 7.3 so my question is just on PHP 7.4
Hello,
You can always reach us here for general inquiries about the theme. The theme is compatible with PHP 7.4.
You can find more info regarding support expiration and option to extend it in this article here.
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Hello, where do you set the ’.content.content_top_margin’ class from?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello I want to update WordPress to version 6.0, when will the theme be updated?
Hello,
At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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WPBakery front is broken right after installation. You can’t work like that. Look here: https://ibb.co/wKdhqcg This is a fresh WordPress installation. What’s wrong there?
Please help
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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I can not activate the account because no email comes.
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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In the SPLIT SLIDER MENU, can there be Videos insted of the image in one of the elements, and can there be a Google Map in there too?
Hello,
Could you please send us url of the demo/page you are referring to so we can give you more precise answer? Thank you.
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How can I adjust the mobile breakpoint for the header? I’m using both left and right navigation menu’s.
Will there be a future update where we can set the breakpoints? If so, when?
Hi there,
Unfortunately, there is no option to change mobile breakpoint in the theme, it is set to 1024px, by default. However, you can achieve that with some minor custom CSS code.
It would be best to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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With 5.9 being released this week, the theme is now two full versions behind. Any update on when a more current Wordpress version will be supported. I’m not quite to panicking yet, but we have multiple sites using this theme and its been awhile since the last update.
Hi there,
Please note that our developers are constantly working on updates for all our themes.
We don’t have any ETA on when will the theme update came out, but you will be notified. 
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Hi, I buy a licence of Moose when the new Wordpress 5.5.1 coming. Then my website using “jQuery Migrate Helper”.
Today, i would like to know if everything is fixed. I would like to do a new website and I can’t imagine to be in the same situation.
Would you tell me if everything is fine with the last WP ? Thank you.
Hi there,
Please note that we include compatibility for WordPress 5.7 and you don’t need to use the jQuery Migrate helper plugin.
You can check the latest compatibilities on ThemeForest page for Moose theme.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi,
Presale Question.
We Would like to use header with white background & not the transparent one. We want top header then logo and below logo we would like to use navigation menu. Is it possible.?
Thank You.
Hello,
Thank you for taking an interest in the Moose theme!
You can set header background color to white globally and localy on pages (see this screenshot), as well as top bar, then logo and menu below using Sticky Expanded header type (see this link).
Let us know if you have more questions!
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Hi there, on mobile devices the Elated Accordion cuts off the longer titles, instead of dropping down to a second line. How do I fix this?
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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One of the most disappointing purchases I’ve ever made, that is the moose theme. The theme is designed well, looks great except the responsive issues. Moose theme is not responsive everything is break in tab and mobile version. There are clearly javascript errors, which need to be fixed. I have reached support however no reaction from them. How I should to fix the responsive issues. After several weeks, We are now facing a decision about whether we need to move to another theme due to almost no support. I reccommend not to buy this theme.
Hello,
Thank you for reaching us!
We have tested this in local installation, everything works fine and the theme is fully responsive.
If you’re experiencing any issues, please submit a ticket to our Help Center and include your website URL and one of our support agents will investigate further.
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I have already contacted support but no response from them, ticket number is 2436995. Please take it seriously and fix the problem.
Hello,
Thanks for the update,
This is probably the Envato request ID, please note that we do have our own HelpCenter, and to get in touch with our support staff, you should submit a ticket there.
We searched the requests for the Moose theme on the help center, and we can see that all requests for the Moose theme have been answered. Furthermore, in case you submitted a ticket to our help center, please provide us with a ticket ID, since we couldn’t locate any requests under your Envato username.
Thank you.
Support
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Ticket number is # 129296, please resolve my responsive issue ASAP.
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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Hi, How can I increase the image size for the blog style “images in left box.” I’m happy to use CSS, but the code itself is calling small images (125×125, very small!). Do I need to change the template? Thanks!
Hi there,
Thanks for writing in! Please, we would appreciate it if you could submit a ticket here to our help center and one of our support agents will assist you.
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Hi, I upgraded from 3.4 to 3.5 and it trashed a lot of my custom colors, fonts and styles. In looking at the code, it is very different in the two versions of /moose/css/style-dynamic-callback.php. I can’t even find most of the places these styles are defined. Any idea why this happened? I reverted to my backup thankfully. Please advise. Thanks.
Hi there,
Once the theme and bundled plugins are updated it is necessary navigate to Theme Options -> General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Oh, great, that did the trick. Thanks so much!
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Hi, I’m trying to create custom post types with custom fields. I was unable to find the custom field option where it usually live (in screen options in a post editor). I disabled all plugins and it was still not available.
When I switched themes, I could then see the custom field editor. Is there a way I can continue using this theme and enable the custom fields option on posts?
Hello there,
Thank you for reaching us!
Please understand that most themes have a distinctive set of custom post types and custom fields which are unique to this theme. So, custom post types and custom post fields available with one theme may not be available with the other.
As we do not have enough information we would appreciate if you could please submit a ticket at our Help Center and one of our support agents will gladly help you.
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