Hi redeyecreative,

I’m sorry but wee don’t give support for third party plugins. Please contact the plugin author for this issue.

Kind Regards,
—Ylli

Hi there,

You don’t have to add the elements once again, if you get the demo content then simply see the pages that are imported and the shop settings must have been imported too, you can set the sidebar in the Theme Options and many other options if they’ve not been imported.

Kind Regards,
Art

Hi Jesper

I guess you are trying to update the theme by installing it again, that is not good practice and requires more work.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure.

Have you tried to update theme via Envato Toolkit

Arlind

Hi Lybior,

Please use this re-edited CSS code:

.page-container .wpb_content_element.lab_wpb_testimonials .testimonials-inner .testimonial-entry .testimonial-thumbnail {
    padding-right: 0px !important;
    padding-left: 20px !important;
    float: right !important;
}

.page-container .wpb_content_element.lab_wpb_testimonials .testimonials-inner .testimonial-entry .testimonial-blockquote {
    float: left !important;
}

Kind Regards,
—Ylli

Thank you almost perfect, but the name stayed on the left, and the image is above the text, as you can see on this image.: http://imgur.com/d4hwBBP Thanks

Hi Lybior,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you if we have any possible solution for this.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi Jason

Each time you change thumbnail dimensions you need to regenerate thumbnails. This will work in most recent version of Aurum.

If you have done it and still not worked, then give me the product URL so I can see what is wrong there.

Best regards

Arlind

Hi robertsachristan

Yes for sure, we always look forward to make Aurum compatible for future versions of WooCommerce so don’t worry about that. If an update is required, we will do our best to publish it as soon as possible.

Now Aurum is fully compatible with latest version of WooCommerce and does not have any “compatibility warnings”.

Best regards

Arlind

Hi Borjamauricioreus

WooCommerce is requiring PHP 5.4 or newer version of PHP. You may contact your host to upgrade your PHP to 5.4 or later version and the warning will be gone.

Arlind

okay thanks! another question.

I would like to uninstall the template aurum, later instlaar template kalium. That process should I do, to delete the template aurum correctly?

Thank, Regards.

Hi Borjamauricioreus

You don’t need to deactivate aurum, just upload Kalium and install it, then you can import demo content for Kalium.

If you need further help feel free to ask.

Cheers, Arlind

Hello again! I did the update, but not luck

Hi andresitodb,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Done! Thanks!

Hi there,

The menu in the demo uses the Mega Menu which is a premium plugin, we couldn’t include the UberMenu plugin in the theme as it is not allowed by the plugin author so what we did is just make it compatible with the theme.

Kind Regards,
Art

Hi Socialexpansion,

We will update Aurum today, and it will support WooCoomerce up to the version 2.5.2

In order to prevent conflicts next time, please don’t update this plugin until we release a new update of our theme that will support this version completely.

Kind Regards,
—Ylli

Hi metrorush,

Can you please write us here the error?

Have you seen this video Aurum Theme Installation and Demo Data Import that we have made?

Here you can find complete Aurum Documentation.

Kind Regards,
—Ylli

Hi Katherine,

You can install our Demo content of Jewelry, and your site will look exactly like our demo

(view large version)

You can find how to do this and other things on the Aurum Documentation link.

Kind Regards,
—Ylli

Hi elsemaja,

We will release Aurum 2.8 today, and those warnings will disappear

Please update your WooCommerce plugin to the latest update now ( 2.5.2). And then don’t update it anymore until until we release a new update of our theme that will support this version completely.

When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

Then you can update your theme through Envato Toolkit Plugin (learn how)

Kind Regards,
—Ylli

Hi there,

This is possible but not through the theme options or WooCommerce default options, this can be done by using any premium plugin which you can find on CodeCanyon, I’ve seen one of this type but I can’t remember it’s name .

Kind Regards,
Art

Sorry, I read the other posts about the same subject just right now. So I’ll restore my old version and wait for your update.

Hi there,

The update will be pushed for release later today, when it gets approved by Envato you will be notified via e-mail (if you’ve ticked this option)

Kind Regards,
Art

Hi

Please add this Custom CSS:

.brand-thumbnails {
   padding: 0 !important;
}
.brand-thumbnails li {
    width: 16.666666667% !important;
    width: 14.285714286% !important;
    margin: 0 !important;
    height: 220px;
}

.brand-thumbnails li a {
    display: block;
    padding: 30px;
    text-align: center;
}

@media screen and (max-width: 768px) {
    .brand-thumbnails li {
        width: 100% !important;
        height: auto !important;
        margin-bottom: 20px !important;
    }
}

It will fix the way of brands show:

(view large version)

Best regards

Arlind

thank you – thats worked

Hi collectiveinds,

Glad to hear that

P.S: If you like Aurum, it would help us a lot if you could rate our item on themeforest from your Downloads tab, (if you don’t know how, just open this link).

Thank you very much

Best Regards,

Arlind

Hi Kathy,

This is a WooCommerce related question and you can find the best answer on the WooCommerce Documentation

Kind Regards,
—Ylli

I think you’re mistaken? It’s in a file you guys customised, my_orders.php line 112?

Hi xlguy,

I will write this on our to-do list and see if we can include this fix for this update

Kind Regards,
—Ylli

“write this” not “wrote this” Thanks for that, glad you’re open to corrections

Hi xlguy,

This option will be included on the next version of Aurum that will be released today

Kind Regards,
—Ylli

Ok thanks Ylli, hopefully worth the wait

Glad to hear that

Cheers!
—Ylli

Hi sernaca,

This is a custom request, but we will help you this time:

Can you please add the code below to Custom CSS

header.site-header.header-type-1 {
    background: transparent !important;
}

body.home .ls-wp-fullwidth-container {
    margin-top: -81px !important;
}

header.site-header {
    -moz-box-shadow:  none !important;
    -webkit-box-shadow:  none !important;
    box-shadow: none !important;
}

Kind Regards,
—Ylli

Thanks a lot. But seems that custom CSS is not working, I have also deleted all code in custom CSS and theme do not change…

HI sernaca,

Can you please paste all the Custom CSS code that you have on Pastebin and then send us the url, and i will check if you have any error on the code.

Kind Regards,
—Ylli