Hi gfoulkes,

You are using an old version of our theme and the latest version for the moment is (2.8), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

Thanks for getting back! Yes I noticed that so in staging i have updated the theme and all the plugins. However it still displays strangely. When I chose the theme it was based on its responsive style however, now looking at the aurum jewellery demo on iPad it isn’t responsive – the home page category images below the slider are all bunched up and odd sizes. Its fine on iPhone but not iPad. Can this be fixed as it looks really unprofessional on my site?

Hi there,

Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
Art

Hi yozazoy,

To set your logo, just go to your WordPress dashboard > Laborator > Theme Options > Header > Custom logo and from there you can change the logo of Aurum with yours

(view large version)

Kind Regards,
—Ylli

Hi there,

I just tested it and it works fine by us, can you please check if you have set the Shop page to Shop in the WooCommerce settings.

Kind Regards,
Art

ok i just did that and it works fine. Thank You

Hi metrorush,

Glad to hear that

Kind Regards,
—Ylli

Hi Nuwan,

I see Arlind replied your last e-mail regarding the same issue, have you tried with a different e-mail address and see if it works, if not please re-send us your login credentials and I will check what I can do.

Kind Regards,
Art

Hi Art,

Thanks for your mail. Yes I did with another email address. But still not working. If I send my credentials through this, everyone can see my password and everything. So can you send me private email please. Sorry to trouble you.

Many Thanks Nuwan

Hi there,

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi Raven,

You are using an old version of our theme, the latest version for the moment is (2.8), please update your theme and the problem will solve.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

Hi debido,

I’m sorry but we can not give support for the third party plugins, every plugin has it’s form how it’s implemented and not all the themes are compatible with every plugin.

Hope for your understanding!

Kind Regards,
—Ylli

I’ve tried disabling all plugins but that didn’t work either.

Nevermind, apparently i wasn’t able to update the theme. it works now. thank you!

Hi eylulgormus,

Glad to hear that the problem is solved

Kind Regards,
—Ylli

Hi there,

In which version of Internet Explorer is it not working? And also please note that in IE most of the sites don’t work as it is expected because its really antic.

Kind Regards,
Art

Hi there,

Add the following code in your Custom CSS > Responsive in Medium and Small fields:

.login-button:before, .coupon-env .coupon-enter:before {
    background-size: 30px !important;
    width: 30px;
    height: 30px;
 }

.coupon-env, .login-button, .login-button span, .coupon-env span {
font-size: 13px;
}

Kind Regards,
Art

Hi there,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind can help you with this, but he is on vacation and will be back on 16 February.

When he comes back, just reply to this thread and you will make sure Arlind will see your comment.

Hope for your understanding : )

Kind Regards,
Art

1. I am getting these 404 errors, they seem to point to the Yith Woocommerce Wishlist plugin, but I can’t be sure. Do you know of any incompatibilities with that particular plugin?

Screenshot of my error: https://blueskylingerie.com/wp-content/uploads/2016/02/chrome-devtools-screenshot.png

Thanks.

2. I was told to reply to this thread closer to the 16th when you are back from your vacation Arlind. I would appreciate any help you could give with the few questions I asked last week.

Cheers.

Hi SuperfeinCreativeStudio,

Can you please send us your WP credentials on email? We need to investigate your problems and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi there,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind can help you with this, but he is on vacation and will be back on 16 February.

Anyway, as much as I know just copy the languages folder and the files and create a backup for them, so if the same problem happens again then just replace them with these files.

Usually, this is the only path for the translations so there is no other folder for the strings.

Kind Regards,
Art

Hi there,

As we are about to update Aurum to 2.9 for our client I’d like to bring up this earlier ticket that Arlind forgot to reply to.

After the previous update we found out that quite a few language strings, which we had translated, were shown again in English.

Can you please describe, in detail, the exact procedure for making sure language changes are preserved?

First we should download the language folder before a new update for use after the update. Correct?

After updating do we need to upload all files in the folder then? So aurum.pot, the .po and .mo files for the language and the index file?

How to make sure newly added strings are included? Via the Sync button in Loco Translate after uploading?

Many thanks in advance.

Hi Draxeiro,

The best way to update the theme and keep your translations up to date is to download your aurum/languages/ folder (or entire aurum/ folder) and keep a backup of that previous version, then install the new theme update.

On the newest version of uploaded theme, go to aurum/languages/ folder, then copy the files from your backup aurum/languages/ except aurum.pot (old file) and move them to that folder.

Thats all, when you try to edit theme strings, just hit Sync button to get the latest strings from aurum.pot and then you will be able to translate them.

Don’t worry if you loose aurum.pot because its not necessary, just save those po/mo files you have already generated.

Hopefully this helps you.

Best regards,
Arlind

Hi lcaballerog,

1— Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,

You never need to buy any premium plugins that comes with our theme

We don’t know how to help you for this issue, because we are not creators of this plugin, we just offer this premium plugin for free.

Layer Slider has released a new update yesterday, and we will update Kalium with the latest version of Layer Slider on the next update of the theme that will happen after 2 weeks.

2 and 3: This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind can help you with this, but he is not in the office until 16 February.

When Arlind come back, just reply to this thread and you will make sure he will see your comment.

Hope for your understanding

Kind Regards,
—Ylli

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi there,

Our theme developer is on vacation for a week and he will not be here until 16 February, we cannot help you anything regarding the code.

Kind Regards,
Art

Hi Julian94,

You are using an old version of our theme (2.7) and the latest version for the moment is (2.8), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

Hey Ylli,

Thanks for advice, i have now updated the theme and the plugins as well.

On the other hand, can you please give me some support on the issue mentioned above ?

thanks

Hi Julian94,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind can help you with this, but he is not in the office until 16 February.

When Arlind come back, just reply to this thread and you will make sure he will see your comment.

Hope for your understanding

P.S: To translate/rename theme strings, we recommend using Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.

1. Then go to Loco Translate > Manage Translations

2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc

3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w

4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek

5. The changes will be applied immediately – http://d.pr/i/1ju6w

Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ

After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.

Kind Regards,
—Ylli

Hi Chris,

To achieve this add the following code to Custom CSS, the way it hides is not that good but at least it works:

header.site-header {
display: none !important;
}

header.site-header.sticky.sticked {
display: block !important;
}

Kind Regards,
—Ylli

Hi J

Add this code:

add_action( 'woocommerce_after_shop_loop_item_title', 'aurum_display_sku_catalog' );

function aurum_display_sku_catalog() {

    global $product;

    if ( wc_product_sku_enabled() && ( $product->get_sku() || $product->is_type( 'variable' ) ) ) :

        ?>
        <div class="sku_wrapper_catalog"><?php _e( 'SKU:', 'aurum' ); ?> 
            <span class="sku" itemprop="sku"><?php echo ( $sku = $product->get_sku() ) ? $sku : __( 'N/A', 'aurum' ); ?></span>
        </div>
        <?php 

    endif;
}

This will display the SKU for each item.

Arlind

Hi Socialexpansion,

You don’t need to reinstall the theme to update it.

The easiest way to update our themes is if you use Envato Toolkit and it should work to you too, just make sure to read our tutorial carefully.

On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Very Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

If you still have any problem just reply us again here.

Kind Regards,
—Ylli

We have it unchecked. But still it shows the out of stock products. You have already the credentials to login to WordPress.

Can you please help us out? Thanks.

Hi there,

We will check and see what we can do even though Arlind is on vacation for a week, I will see if I can manage it somehow otherwise please wait for Arlind.

Kind Regards,
Art

Lot of holidays there . I will wait again. Thanks.