4080 comments found.
It seems odd to me that the doc.cactusthemes.com that you often refer to in your responses to questions is not currently working. Where can I find configuration help?
Hi
Sorry, the correct URL for True Mag document is at http://truemag.cactusthemes.com/document/
Best regards
CactusThemes
Quick question guys, my disqus comments wont appear on my new posts i make,
http://htownvideos.com/the-rothko-chapel-must-visit/ its not displaying but the post is video post just like the others, im confused.never mind i found the answer by going on quick edit when viewing all posts and putting ‘allow comments’ for anybody else that also finds this problem
Hi Team,
I have a pre sale question.
Wanted to ask if it is possible to use google adsense code to display ads on the Video Ads?
Hi
Yes, it’s possible
Hello! Your Theme is able to play RTMP/RTSP/HLS/M3U8 videos or not?
Hi
Are you mentioning self-hosted videos? You can use FlowPlayer to play all kinds of videos
Hello,
Is there a way to make the image thumbnail hd, or more higher quality, the quality right now looks downgraded. Thanks
Please upload your own images. It fetches thumbnails from YouTube so you will not have greatest pictures
Hello i have some problems and wishes, 1)when i use center logo layout on top navigation,other navigation which is below it and include headline doesn’t seem.How to fix that only destkop,doesnt change anything on mobile 2)i dont want to use sidebars some pages and i disabled footer navigation completely,but when i didnt use any sidebar,bottom navigation seems little bit up,how to immobilize bottom navigation under page 3)the real problem is that i want to use boxed layout on destkop but also want to use fullwidth layout on mobile because my logo overflow and all videos and pages getting smaller(compressed) on mobile. 4)i sent a ticket twice about same problem and i got solved messages but anything hasn’t being solved.Problem is that when i scrolldown on mobile on front page otomatically jump to up on android devices,but it is not happening on iphones 5)how to change logo size just for iphone you can check http://www.responsinator.com/?url=www.gozlug.com to see problems clearly on all platforms
Hello I have some problems here,could u give me a reply pls
Hi Gozlug,
Thanks for your comment.
First of all, we are sorry for being late in our reply. As our notification posted on our ticket system, we are having some days off for TET holiday.
For your questions: Please create a ticket to our support system at http://ticket.cactusthemes.com/ and give us your website’s URL and admin account so we can check on your website directly.
Best regards,
CactusThemes
Hey guys, hopefully that you can help out … How do I add my own avatar in “About the author” section (on single blog page e.g.), please ? I have looked all backend options. In Theme Options there are just “show/hide” choices. So, please could you help out for that? Thank you. 
Hi
Your avatar is your Gravatar image (http://gravatar.com). Please register an account using same email address on your website.
Otherwise, you can install a Custom User Avatar plugin like this one: https://wordpress.org/plugins/wp-user-avatar/
Ok thanks. I checked into the world of Gravatars. 
- signed in at www.gravatar.com
- uploaded picture
- activated “Gravatar Logo” in WP: Settings > Discussion (scroll down)
Info for other users with same question 
Thank you cactusthemes. thumbs up. please keep up that great support. Best regards efetack
Dear cactusthemes, congrats for this amazing work! I have problems with video thumbs in homepage using smart content box. Thumbs don’t keep video image ratio. Any ideas how to fix this?
http://kmcero.tv/beta/Hi Lamultimedia,
Thanks for your interest.
We have checked http://kmcero.tv/beta/ and we do not see any thumbnails on that site.
Please kindly create a ticket to our support system at http://ticket.cactusthemes.com and describe about your issue again exactly so we can help you check.
Please leave an admin account so we can help you better (if possible)
Best regards,
CactusThemes.
Hello, how to transfer theme detube videos on your theme ? please
the plugin “plg-truemag-detube” does not work 
Hi,
You should refresh it several times (each time, it converts 100 posts)
Dear Customers,
It is noted that we will take some days off for Lunar New Year from February 6th to February 14th. Our support will be back to normal on Monday- February 15th.
However, we will spend a few hours supporting for customers on February 10th and 13th. During this holiday time, you are still able to post your questions to our support system via http: http://ticket.cactusthemes.com/
We will give you the answer as soon as possible.
Thanks for your understanding.
On occasion of New Year, wishing all your family happiness and lucky
Best regards,
CactusThemes
Hello.
Is there a way to change the “Load More” Button Text. It appears as an option on the post masonry grid.
Thank you
Hi
You can translate the language file http://truemag.cactusthemes.com/document/#language
another question
what do you recommend i do to have a image banner on every video post? its only on the main page
Hi Houstondesignz,
You can go to Theme Options > Advertising > add your Ads code to Single Post – Custom Code section. Theme will take the ads and display it in the single post content on each single post page.
Best regards,
CactusThemes
i mean a top banner, not a ad, like a revolution slider on every page basically below the menu on every video post
Hi Houstondesignz,
We are sorry for our misunderstanding.
In this case, you can try Custom Sidebar plugin to get that. In addition, please create a ticket to our support system at http://ticket.cactusthemes.com/ and describe your issue with more details so we can help you better.
Best regards,
CactusThemes
Any chance to get Meipai urls embed in the video pages? right now youtube and dailymotion work but a few more like instagram, meipai and youku would be better 
Not yet, but we will consider it
Guys, I am so far really happy having bought your theme. There is so much power in it, looking forward to squeeze that in a positive way, I hope.
But one thing I am missing is that I cannot see any Detailed documentary concerning SHORTCODES for example. Is there any Page or PDF/HTML file for this?
I don’t want to ask for each shortcode extra and wished you would have implemented the codes into your demo theme online under the adequate menu ‘shortcodes’. You are showing the result there but I am missing the CODE underneath to show there. Would be so cool and easy. Or do I miss to see it anywhere?
Best regards efetack
Hi
Thanks for using our theem. You’re right. We will update document for shortcodes soon
Best regards
CactusThemes
Hi,
could you support me with the shortcodes by sending them as a PDF or html. I don’t want to ask for each code single wise … ?? Possible?
Best regards efetack
Hi
Yes, please send us a message through the contact form in our profile page: http://themeforest.net/user/cactusthemes. We will notify you when the document is updated
Best regards
CactusThemes
Hi, I had a very bad time with your theme, I really try to customize but I didn´t succeed. Alson it doesn´t work fine on mobile, and slow down my home page. Please, let me know about refund policy at envato market. Best Toni Martin.
Hi,
Did you create a ticket in our support system? Cant we solve the issues?
BTW, the refund can be done by contacting Envato at https://help.market.envato.com/hc/en-us
Hello, befoire to buy it. i have a question, in the list of video, can we start a video directly in the list and not necessary to open the post to read it ? like : http://en.watches-news.com/videos/
You see what i mean ? and if yes do you have a sample ? thanks a lot
Sorry, it’s not possible
Hi Exmx,
Thanks for your comment.
There is an option in Theme Options to enable next-video-automatically.
Best regards,
CactusThemes
Is it possible to set the content width as large as the header width for pages, posts and front page (fullfill the width of the window)?
Hi Ahoramejor ,
Thanks for your comment.
For the page using Visual Composer, you can configure on the Column of the element.
And for post, you can set on Theme Options> Single Post/Video> Video Player Layout: Full-width.
In addition, you can try to use Custom CSS feature to change the width of your element.
Best regards,
CactusThemes
quick question guys
thanks for all the recent support, my question is, i want the logo and the nav toggles to be on the same bar, instead of overlapping on the headlines and social network icons
you can view what i mean here
http://www.responsinator.com/?url=htownvideos.comthanks alot
Hi Houstondesignz,
Your logo is too big. Please try this code segment in Theme Options > General > Custom CSS below
@media (max-width:767px){.logo {
margin-right: 70px;
}
}
Best regards,
CactusThemes
quick question
on my mobile responsive site, it shows 2 videos per row (going left to right) but i want it to show 1 video per row on my homepage on htownvideos.com
on my normal desktop view it is 4 videos per row (going left to right)
is there a code you guys have?
Hi Houstondesignz,
You can try this CSS Code segment in Theme Options > Custom CSS to get that
@media (max-width: 768px){.smart-box-style-2 .smart-item.it-row .row .col-md-3 { width: 100%; }}
Best regards,
CactusThemes
it didnt work
Hi Houstondesignz,
Please create a ticket to our support system at http://ticket.cactusthemes.com/ and leave your admin account so we can help you check.
Best regards,
CactusThemes