651 comments found.
Hi
Currently we’ve enabled two shipping methods like Local delivery and Local pickup on our store. These two methods are working good in simple products. But its disappeared in Variable products. Totally shipping methods are disabled when we add variable products to cart.
Website url : http://ridgesushi.com/shop/
Simple product : http://ridgesushi.com/shop/unagi-fresh-water-eel/
Variable product : http://ridgesushi.com/shop/salmon-teriyaki/
Now we’re using Woocommerce 2.5.5 with your theme.
Please advice to fix this issue.
Hi, please open a support ticket at yosupport.freshdesk.com Thanks
Hi
I’ve opened support ticket. Please check this
http://yosupport.freshdesk.com/support/tickets/2823Hi, where I can find activation code for slider revolution?
Hi, RS comes as a part of theme itself so there is no activation code for the end-user, you cannot register or update the plugin yourself. We decide if/when to update the plugin. Before doing so we test if it is compatible with changes we make to the theme itself. Hope this helps.
Hello,
My client bought me the theme.But i am unable to add the preloader in this?
Hi, this can be only done with custom CSS, pleas open a ticket via yosupport.freshdesk.com, provide valid purchase code and I will assist you on how to do it if you require our help.
Hello, I know this has been partially covered in another comment, however my situation is slightly different.
No matter what I do, I can not get the social icons to display on the slider page. I’ve tried just about everything, unless i’m missing something simple…
Hi, please open a support ticket at yosupport.freshdesk.com and provide us with URL and if possible temp pass and login, I will have a look for you.
Bugs report
- The following setting is ignored:
Appearance > YoPress settings > Event Calendar > Display months = No - Widget “Opening times” doesn’t display dinner times in desktop viewports, due to specific CSS. I customized the template for a customer of mine, and I fixed it with the following custom CSS, that decreases a bit both font size and margins:
#restaurant .square-post .days li, #blog .square-post .days li, #post .square-post .days li, #footer .square-post .days li { font-size: 16px; } @media (min-width: 992px) and (max-width: 1199px) { .widget-sidebar .square > .square-post > .days strong i, #footer .square > .square-post > .days strong i { display: inline; } #restaurant .square-post .days li, #blog .square-post .days li, #post .square-post .days li, #footer .square-post .days li { font-size: 12px; } #restaurant .square-post .days span.small-day, #blog .square-post .days span.small-day, #post .square-post .days span.small-day, #footer .square-post .days span.small-day { width: 18px; margin-right: 5px; } } @media (min-width: 1200px) { .widget-sidebar .square > .square-post > .days strong i, #footer .square > .square-post > .days strong i { display: inline; } #restaurant .square-post .days li, #blog .square-post .days li, #post .square-post .days li, #footer .square-post .days li { font-size: 14px; } }
Hi, thanks for your feedback, much appreciated. Please note that this this particular setting applies , as stated in description underneath it, to year view only. As to the opening hours, wether it fits or not depends on the length of the actual content, so your font-size is a good solution. Happy you managed to figure it out yourself.
Thank you. If customers of you need customization works that you cannot handle, I’m available for hire by them.
Sure thing, I will forward your contact details. Have a great day!
Hello, how are you? I wonder if there is a possibility to inform me if there is a xml file (layout template) and where it is filed.
I would like to use the layout model of you to be just what I need and how I want to my site, so I bought the layout!
I’m waiting the answer to the solution as soon as possible ok ?!
grateful and congratulations on the layout!
There is no XML file, but you can still import demo content go to yopress -> demo importer, there is only one demo to help you get started. Hope this helps!
Hi, is the theme integrated with an event plugin;
Hi, yes, have a look here http://demo.yosoftware.com/wp/barnelli-1/events/#year
VISUAL COMPOSER PLUGIN NOT WORKING WITH UPDATE WORDPRESS. HOW CAN I UPGRADE THE VISUAL COMPOSER PLUGIN?
Hi, Barnelli theme does not come with Visual Composer, so I assume you have purchased and installed the plugin yourself. We have never tested the theme for VC compatibility, so there is no guarantee it works at all. Make sure you are running the latest version of WP and VC. If you have further problems please open a support ticket at yosupport.freshdesk.com provide temp pass and login to your site I will try to have a look for you. Thanks!
HI. Logo problem: the logo url is not showing. I followed the documentation. the menu home element has ‘title attribute’ logo but nothing happens when I try to upload an image in the appearance->logo upload. I tryed with two browsers, but it’s not a browser issue. please help. http://carneade.eu/
Hi, make sure, when uploading to set File URL and Insert into post button. We are working on an update, it will be next week. This and much more will be taken care of. Thanks for you interest!
of course I press button ‘insert into post’ . There’s definitely something wrong here. I cannot even change the icons of the Menu items. for example I want to replace the ‘team’ icon from the menu admin , but when I upload and click the button ‘insert into post’ nothing happens.
You need to set File URL by pressing corresponding button under Link URL box. If you have still problems, open a ticket a yosupport.freshdesk.com Thanks!
you’re right. Thank you, and excuse me. It’s not so intuitive, anyway.
It is not by no means, but we have fixed it, it will be available soon. Glad I helped. If any more help is required, visit yosupport.freshdesk.com
I love the “Restaurant” page tiles and I’m considering trying to use them in another project. Are they available as an individual plugin? Or, if not, do you have any advice on a plugin that might be similar? Thanks so much!
Hi, glad you like it. Unfortunately, there is no plugin at the moment. And I do not know any similar plugin. Sorry.
Does this version support word-press v4.5 ?
Yes, it does, if you have problems please visit yosupport.freshdesk.com Thanks for you interest!
Bug report n. 1 (Social Sharing):
Social sharing on event detail page won’t work on FF (only a blank window is opened). Working in other browsers. Example: http://digitpro.it/officinadicucina/calendar/titolo-evento-1/
Bug report n. 2 (Pages):
Social sharing not shown on bottom of pages with default template. Example: http://digitpro.it/officinadicucina/ristorante/
Bug report n. 3 (Event Calendar):
“read more” link, in event detail popup, cannot be translated with the provided .po file. “Read More Link Label” setting not honored for event detail popups.
Bug report n. 4 (back-end):
The YoPress drop down in Visual Editor not working on latest Chrome. Need to use FF.
Hi mate, when i click on social share button i get a white page. What’s the problem?
No reply???
Hi, please open a support ticket at yosupport.freshdesk.com and provide me with a link there, if possible also temp pass and login to your WP would be useful. Without checking your site first it is just guessing. Thanks!
Do i have to pay for getting a reply?
You may consider donation 
You should be more polite with costumers, but no worries. Thanks
Well I am polite, just though you were pulling my leg, so added a bit of humour on my side. Sorry about that!
Hello Guys, where can i input the image for the mobile version of the site? It says: please select mobile homepage in yopress settings. What must i do?
Hi, if you require support please use account you have purchased our theme with, even better would be if you open a support ticket at yosupport.freshdesk.com and make sure you provide purchase code. Thanks for your interest.
my site crashed this morning after update theme, so be carefull!!
Hi, thanks for your feedback, if you have a problem, please open a support ticket at yosupport.freshdesk.com we will help you there. Thanks!
Hello – your most recent update is dated april 2015? is that correct? Also, does it support wordpress 4.4?
Hi, thanks for pointing it out, the most recent update was yesterday. Yes it does support Wordpress 4.4
Thank you. Can you tell us what has been changed/updated?
Hi, there is a change log at the bottom of the theme page. Mostly it is a bug fixing update. Thanks for you interest.
Hi, can I update to Woocommerce 2.5?
2519 still waiting to fix the greek fonts!! Please the site must go live!!!
im waiting for my ticket more than one month. What is happening please? are you in business?
Hi, can you please provide your ticket ID. Thanks and sorry for the wait.
it’s #2519
lamentable support :((((((((((((((((((((((((((((
yosoftware Why do not you answer my messages?
Hi, we are looking into the issue for you, I will get back to you via your support ticket. Thanks for you patience. It will not be long.
Hi, go to menu categories and look for “order” text field, it take numbers, make sure each category has a number, it will not work otherwise. If you have further question please go to yosupport.freshdesk.com Thanks!
