159 comments found.
Hey, I purchased this theme a few days ago, it doesn’t appear this theme’s custom shortcode works with the visual composer plugin that comes installed with the theme. Is this normal?
Hello,
Did you install and active our recommend plugins, because theme can’t work fully and properly without required plugins. For example: Shortcodes for H&K plugin need to run Short code in HnK theme.
I’m having the same problem as aldolinares when importing the sample data, checked the database tables and found the slider/slides data were not imported properly, might be a bug or a corrupted data file, waiting for response from support team at the moment.
Hello,
This issue’s usually caused by PHP running as the apache user (mod_php or CGI) rather than the user that owns your WordPress files. If you can access to your hosting through SSH, please try to run this command inside the WordPress folder. (Or you can ask your host provider for help)
sudo chown -R www-data:www-data
If it still not work, please try adding this to your wp-config.php to include this line:
define(‘FS_METHOD’, ‘direct’);
- Best Regards, LineThemes -
Hi,
If you check my ticket you will see that the data got imported fine except the sliders. So I assume this file class-sample-data.php got executed correctly but stopped at the last few lines for some reason.
I’m running a dedicated server so the apache user is a different one, but everything else is working fine just the import process couldn’t get executed completely. Please reply to my ticket if you can.
And this define(‘FS_METHOD’, ‘direct’); already set like that.
You can check out the screenshot I sent to you to see what I mean.
Thanks.
Roger
Hello,
We have replied your ticket since 26 January, and 28 January. Did you received our answers. In you case, could you please send us an Admin information so we can check and have you. You can log in our t?cket system https://linethemes.ticksy.com to see your ticket’s answer and reply to us.
Thank you.
I also replied on 10 Feb with screenshot and my findings. And when I click the ticket it says the ticket is no longer exists… I’ll create a new ticket to send you the screenshot
Sorry for this inconvenience, we have seen your new reply now and are checking your issue.
is this theme update fixed? I am planning to purchase. Is it possible to have the “previous post and next post over the picture instead of over” see http://demo.linethemes.com/?theme=hnk
Thanks for your interest in HnK theme!
We’re sorry but we didn’t quite catch what you said. Could you please explain to us more by text/image.
Thank you.
Hello! Does your theme supports multiple languages? Not the admin, the site. I would like to use it with polylang or wpml. Thanks.
Hello! This theme was compatible with WPML plugin for creating multiple languages website. Anyway, thank you for interested in our theme.
Regards, LineThemes.
Really nice looking theme, good work!
This theme has almost got everything I´m seraching for though it lacks a Mega menu option and that option is important for me and my client. Any Ideas of making a mega menu option?
Hello! Thank you for interested in our theme. This theme hasn’t a built-in mega menu style. However, you can a plugin such as Uber menu for this case.
Regards, LineThemes.
Hi, great theme! How can i build the mailchimp subriscriprion form like yours in the bottom of the homepage? Thank you Simon
Hello! You can integrate the Mailchimp service into the theme by installing the plugin MailChimp for WordPress Lite.
Regards, LineThemes.
When searching using the search form, it only searches the posts but the pages? Is there a setting on the theme to change the filtering system?
Hello! To fix your problem, please copy the code below and add it to the file “functions.php”. Make sure you did it with a child-theme
add_action( 'after_setup_theme', function() {
if ( class_exists( 'Hnk_Search' ) ) {
add_filter( 'pre_get_posts', array( Hnk_Search::instance(), 'exclude_pages' ) );
}
}, 999 );
Regards, LineThemes.
Hello, I am interested in purchasing the template. Does the license purchase is for a single project , or can use the template for multiple projects?
Hello! Thank you for interested in our theme. For each project you work, you need purchase separately regular license. However, if you purchase an extended license, you can use for your projects without limited.
Regards, LineThemes.
Do you support RTL
Thanks for your interest in HnK but we don’t provide a RTL version for it now.
What is the best hosting company for theme
Best hosting depends on the different customer’s criteria. However, you can consider some below: a2hosting.com stablehost.com wpengine.com or https://mediatemple.net/webhosting/wordpress/
I want an android app for this theme, which android source code can i buy for the theme. Or if you offer android development for the theme
Sorry but we don’t provide this kind of app now.
Do you have the PSD-files in your package?
Hello! Thank you for interested in my theme. Unfortunately, we don’t provide the PSD files inside the theme package. I’m sorry for this inconvenience.
Regards, LineThemes.
Thanks for your interest in our HnK theme. We don’t include theme PSD files in the packages except the Tom&Jery theme.
Another question – how do you utilize a Retina version of the logo?
HI, technically, a retina logo look similar to the normal logo image, but has the double size. For example, if your regular logo image is 100×100 pixels in size, the retina logo image should be 200×200 pixels.
Please note that, the Retina logo named the exact same as the regular logo image, though with @2x added onto the end of the name.
So, if the regular logo image is “logo.png”, the retina logo image should be “logo@2x. png”
We are working to add an option for Retina Logo in HnK. After finishing, we will let you know then you can upload your retina logo image in Appearance > Customize > Header Settings
Sorry for this inconvenience and thanks for your understanding.
Any update on this? I tried uploading the logo @ 2x (including that in the name) and it did not work.
We’re working to update the Retina Logo option and will respond to you as soon as we finish. Please stay tuned. Thank you.
I really like the theme! Are there any options built into the theme to make the header transparent ? or are there other options for the header built into the theme?
Hi, the transparent menu is now an built-in feature in HnK. But we are working to add more style for it. Hope that help figure out your question.
I just purchase the theme and after installing everything when I click import demo data it get’s stuck on Download Media Files
Hi, did your issue resolve? Could you please confirm in your ticket. Thank you.
Nice work. GLWS 
Thank you
Nice clean style. Good work! Best of luck with sales.
Thank you
is this theme update fixed? I am planning to purchase this now??
Thanks for your interest in HnK theme, we are checking and will do any necessary to fix it ASAP.
hi, the theme doesnt work after the update.
Sorry for the inconvenience you have got. We have check and found HnK work normally after updating. Could you please clarify us more about your situation by text/image or submit a ticket here with more details https://linethemes.ticksy.com/ticket/ We’re appreciated your feedback
beautiful work.. good luck
Thank you
My ticket still open
Did you ask in ticket 638174? We have replied to you. Please check.
