653 comments found.
?Hello,
i got an email for a theme update 2.3
How can i use or update the theme from xxx to 2.3?
Best regards
Aziz Yahia
Hello Aziz, may I ask if you’re using Envato Toolkit plugin. That’ll help you. Regards
Hello, i use Envato Toolkit plugin, but Master Slider Pro, WPBakery Visual Composer and CoiffeurVersion: 2.0 need to update??? How to update all. Please help and best regards
Hello,
Once you update theme, you will be asked to update bundled plugins too, when you logged in your dashboard.
Kind regards.
Hello, once you update the theme files you can update plugins manually one by one. Recent plugin files can be found in the package. Regards
Hello,
I want to make update theme. I do not want to lose created and modified pages. Possible ? Automatic updates give me a warning, “updating will lose any customizations.” I want to keep my change and be updated theme.
Thank you for answer.
Hello,
Theme options or any page/post content won’t be affected, and you may like to take a full backup just in case to feel OK.
Please don’t forget to update your bundled plugins in order get it all working.
Kind regards.
The top navigation menu on my mobile site isn’t showing. I’ve added the custom menu to the mobile menu widget but it still isn’t working.
Hello,
http://freevision.ticksy.com , please submit a ticket and share more details, let us see it in place.Kind regards.
Is there going to be a update any time soon? Mainly plugin updates.
Yes, there are some major changes on plugin outputs, so it took a bit long for update, please check back sooner.
Hello… usual one for me… an eta on updates would be good?
Still considering purchasing the bundles plugins independently as updates are in my opinion far to slow (unlike other theme developers),
Also anyway you can work in a print.css we have been reviewing the seo of the site, and this is an area the theme (as great as it is, not putting down your work in anyway is let down) also a TypeError in the console… Uncaught TypeError: Cannot set property ‘chrome’ of undefined… relating to (anonymous function) @ coiffeur-global-plugins.js:485
Keep up the great work 
Alex
Hello Alex,
Sorry, I know we are late on updates, uploading for review, please check back sooner.
Kind regards.
Guys, I have screwed it up badly and I need your help as quick as possible 
please take a look at the ticket : Ticket #689675 thank you so much in advance.
Hello,
Responded your ticket already, you do not need to post your messages here too, besides, your SUPPORT EXPIRED as Envato rules says, you may like extend it.
Kind regards.
Hi, I just downloaded your theme and trying to activate Visual Composer but it won’t allow me. Keeps saying no license found. Did I do something wrong?
Hello, thanks for purchasing. Bundled plugins no requires activation. Please ignore those notifications. Regards
still waiting for your response for my ticket #676792!!
Hello, your ticket has responded. We’ll release an update soon for bundled plugins. Please stay tuned. Regards
how can I change background to black? and the thumbnails are not showed in right column. Slider settings don’t response
Which page I should be looking at for BG color?
thanks for the reply.. however there is another problem with the gallery. as you can see it in here http://rw.com.tr/yeni/index.php/gallery/kara-roman/ there is a scroll.. you have to scroll down to see the thumbnails. is there any way to show thumbnails without scroll. I mean can we fit all the content without scroll?
my ticket is #676792 thank you
Hello, your ticket has responded. Thank you.
thank you very much!
Hello, i’ve an issue with the social sharing buttons in the masonry_blog and single_column_blog included with the theme. They simply return an about:blank page when i try to share the articles content. Is there any chance to activate the sharing buttons or to simply add some display:none function to remove all of them? following online guide on essential grid forums hasn’t helped much, since the “grid template” imported with the demo content seems not to have some of the requird fields i am supposed to modify. Thank you
Hello,
Can you please submit a ticket on http://freevision.ticksy.com and share more details please. I would like to see it in action.
Kind regards.
i have trouble in some pages and forms on the theme , whats the average to get respond and help on the ticket system ?
Hello,
Tickets are getting responded continuously, I am going to check now if any ticket left behind without an answer.
Thank you for your patience.
Kind regards.
please check ticket #676984
Hello,
Sorry for responding here late, there are no ticket waiting to be responded. Seems all responded by our support team, we are checking the tickets continuously.
Kind regards.
Hello, I would like to put video on home-featured-video page. I’m trying to put video in the form of a staggered start and end, but the result is an error page layout. (I try this:https://www.youtube.com/v/oQoJZtNBQmM&showinfo=0&autohide=0&autoplay=1&rel=0&modestbranding=1&version=3&start=10&end=72). I need to start video from 10 seconds to 72 seconds at the end. Thank you very much for your response
Hello, thanks for contacting us. Please open a ticket and state your case more detaily.Regards
Hey, just wondering when you guys will be updating the theme?
Also, where do you make the Promotional Landing Page Banners?
Hello,
1 – Thank you for your patiance, we are currently working on updates.
If you mean this page; http://coiffeur.freevision.me/home/home-promotions/ its available in dummy data.
Kind regards.
Hello, was there ever aq resolution to this matter. I am having similar issues on my website as well. I have disabled all plugins not being used as well.
Thanks
Hello, thanks for contacting us. May I ask what issue you’re experiencing? Please be more specific. Regards
Hi there, I have logged a support but havent heard back. I am getting a constant error with this theme and its plugins: Fatal error: Call to undefined function request_filesystem_credentials() in /home/sabohair/public_html/wp-admin/includes/class-wp-upgrader-skins.php on line 75 Are you able to tell me what is causing it and why?
Hello, thanks for contacting us. May I have your ticket ID please?
Hello, I’m open for three tickets from Friday. No answer …. Is support function? I am very disappointed with support. Can you please check my tickets? Please, help me. LKHS
Hello, thanks for contacting us. May I have your ticket ID please? Regards
Hello , sure. Tickets: #668995, #670965, #671005. Thank you.
Hello, your tickets has responded. Regards
Hello, how can I change appointment-time / calendar into different language? Thank you
Hello, please open a ticket and state your case along with admin credentials. Let’s see things in place. Regards
Hello. I would like to have my navigation with drop down menu. How can I set up that the main navigation won’t b clickaBLE TO A PAGE? thanks
Hello, thanks for contacting us. Your request is a bit unclear. Lemme ask if it’s correct. Are you asking the menu bar as in our demo site? Regards
You don’t wanna have drop down menu?
No i want to have a drop down but not to be linked the main menu name. We don’t have a main page for all the sub drop downs. it has to be a dead link. inactive so only drop down menu is activated.
I see, please try to add a “custom menu item” and set ”#” as link. That should work. Regards
Hi, I’ve added my products to woo commerce, but none of the information shows up when you hover over a product. Is this a glitch? I have product descriptions, etc all filled but still get no information. Also, I would like to leave the page title blank, but it is forcing a random product title to show up. Please assist.
I found the fix here:
https://docs.woothemes.com/document/fix-outdated-templates-woocommerce/However, I’m still having an issue with the page title taking on the title of the first product….. I need it to show the title I’m assigning.
Please check your theme version, make sure you have 2.2 version at least.
For further assistance : http://freevision.ticksy.com
Kind regards.
Hello, we’ve added our products to woo commerce, however, none of the information shows up when you hover over a product as it does in the demo. Is there somewhere that this has to be input that I am missing? We have product description, etc all filled but still get no information.
Hello,
Can you please submit a ticket on (if not sent already) http://freevision.ticksy.com and share more details about your site?
Kind regards.
Zdravstvuyte 5 days not answered in the support ??? or !!!!
Hello, may I have you ticket ID please? Thank you.
