273 comments found.
Your tech support takes 24h per reply. This is the worst I’ve seen. I hope you improve greatly in the future.
Hi there
Sorry about that, where you request our support?
Thanks for your submission
Hello,
Your site ready solved issue, Could you please change review for us
Thank you
Hello guys, the theme throws fatal errors, because there are breaks after several returns in /framework/templates/multiple-blog.php Can you pls fix that?
Hi there
Please add Extend support, and create your question on our forum channel, http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hi,
I can’t save the changes I make with visual composer in the backend? I have to open and save (without editing) another row/column/element first to be able to make changes in the page in wp-admin.
Can you help?
Cheers, Michel
Hi Michel
Please turn off all plugin not requirement, i think any plugin conflict with JS composer
if it not help, Could you please update your question here: http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hi, I was wondering if it is possible to showcase pages on my frontpage instead of posts. Is it possible to completely replace posts with pages or is there an option to put a link in de posts on the front page which directs the user to the designated page that was build for the post? Thanks!
Hi there
Could you please update your question here: http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hello, i want to know if is possibile to add social icons and website in the author box.
Thanks for your answer
Hi there
1. please renew your support first ( your account SUPPORT EXPIRED )
2. Could you please update your question here: http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Please update licensing of plugins included with this theme to their latest versions. It now downloads outdated required and associated plugins.
Hi there
Could you please update your question here: http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
i can’t submit an issue through your support even though i’ve put my purchase code. There a few things not working, like image carousel (doen’t take the actual images) or height and widht i pass. need help
Hi there
Could you please update your question here: http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hi,
I have installed the theme and everything works fine, except the fact that the visual composer does not work. Once i get into backend mode and click on the edit icon, the pop up window starts loading, but keeps on loading. This way I can not enter edit mode and change anything, nor can i insert text or images.
Any idea what I did wrong?
Best Bruno
Hi Bruno
Please check your memory site, it should be over 256M( we recommend )
Thank you
Hi I bought this theme as it clearly states HTML files, I didn’t realise this is only a Wordpress site. This is not what i want. Please can you supply me with the HTML files or issue me a refund.
Hi,
Sorry, Our theme is wordpress theme not HTML theme.
Could you please use it, For general information on refunds, please see here: https://help.market.envato.com/hc/en-us/articles/202821460
We have not option for send you refund, because money from Evanto not us.
...
Thanks for your understand!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
Hi There,
I am getting the same error message on my portfolio page as a few other people here on the forum mentioned.
Warning: Invalid argument supplied for foreach() in /home/kobringroup/public_html/wp-content/themes/wp_suarez/blog-portfolio.php on line 129
Please let me know how to fix it.
Thanks.
Hi there
Please use forum support channel, Our supporter can check your info and we can solved your issue together with you.
Thanks for your time
Hi, How do I customise the way the portfolio items (page) are being displayed. I would like that the related projects are not showing. See please this page: http://www.thermoinfissi.it/test/portfolio/finestre/
Thanks a lot.
Hi there
Portfolio items page edit in theme wp_suarez > framework > portfolio > ( all file here )
and relate of portfolio in file : wp_suarez > framework > portfolio > related.php
thank you
Please, help me I create twice the page here: www.thermoinfissi.it/test and while I’m working on page, all texts and images disappear and appear only this: full_width=”false” css=”.vc_custom_1422347956924{padding-top: 90px !important;padding-bottom: 90px !important;}” parallax_speed=”0.8” bg_video_transparent=”0” animation=”left-to-right”] !important;}" type="ww-custom" row_head_color="#ffffff" row_link_color="#ffffff" enable_parallax="false" parallax_speed="0.5" bg_video_transparent="1" bg_video_color="rgba(68,68,68,0.5)"">/vc_row/vc_row/vc_row/vc_row/vc_row[/vc_row]
and all contents disappear. Please, can you help me? Thanks a lot, Best regards
Hi there
Could you please update your question here: http://cmssuperheroes.com/forum/wordpress-themes/suarez-clean-minimal-modern-multi-purpose-theme.html
Our supporter can check your info and we can solved your issue together with you.
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
…
Thanks for your submission!
Regards,
Support Team !
Questions? See our Knowledgebase and Support Center at http://cmssuperheroes.com
hi, I have your suarez template and have 2 problems and cannot send support question on your site, it tells me to put my purchased code, but there is no appropriate field for it. Can u just let me know your email address? I have 2 problems: 1. Where in mobile view I can change menu/header height and possibly place menu under the logo. 2. revolution slider – how to turn it on for mobile and tablet? thanks in advance for your help.
Hi,
please send to me link your website + wp admin and FTP info to support@cmssuperheroes.com,
we will check and get back to you ASAP
Have an awesome day! Thank you, CMS Support team
I’ve sent email to your support, I still have not received help, beside link to your forum… I cannot post to your forum for some reason,Can u please answer my questions? There is also another problem – on testing address everything is fine, however when domain is connected arrows on slider and icon of mobile menu changes to either squares or Chinese signs – any idea what could be the problem?
Hi there
We apologise for the delay and thank you for being patient while we work hard to get on top of the queues.
Could you please submission your email, we can check and show you best solution then
or
How post your topic on our forum: http://cmssuperheroes.com/how-to-post-a-topic-on-support-forums.html
Thanks, We appreciate your patience.
are this template can be use by casual website? so ive just edit html file then upload it.
it is wordpress theme and you will using it via wordpress sms
thank you
Hi,
I have purchased this theme, but i have to install those plugins by filezilla. Can you send me the plugin of cmssuperheros to my email, so i can install it by FTP. My email address is lzywhisper@gmail.com
Thanks
ok, sent you via email
thanks
HELLO, PLEASE SEE MY MESSAGE BELOW:
WE HAVE NOT RECEIVED ANY REPLY TO OUR CALL FOR HELP…WE ONLY HAVE RECEIVED AN EMAIL FROM YOU ASKING ME TO RE POST MY MESSAGE HERE ON THE FORUM AGAIN….PLEASE READ BELOW:
Hello RedExp,
Hello, the portfolio is not working, please see attached screenshot sent with my email.
1) We are getting an error message behind the portfolio image, the error says:
Warning: Invalid argument supplied for foreach() in /home/content/p3pnexwpnas06_data02/34/2984634/html/wp-content/themes/wp_suarez/blog-portfolio.php on line 129
2) We are not able to see the image gallery on the Portfolio even when we have created new image gallery by going to “Edit Portfolio Item”, “Portfolio Setting”, “Gallery”, please help!!!!!!
http://eyeforpretty.com Please help!!!!!!Best regards,
Noel
Hi, there
We apologise about this, also we want you using our forum channel to give us your ftp credentials and admin , so we can work together with you on the issue.
Thanks a lot,
Hello,
I was wondering, how can I disable the mobile navigation menu & hide it completely on mobile phones?
Many thanks, Cherif
Hi, there
Thanks for your submission
our theme have not option to turn off mobile menu, also you can do it with custom style ( display all of them )
Note: you can use child theme to add your custom style
Best regards,
Hello RedExp,
Hello, the portfolio is not working, please see attached screenshot sent with my email.
1) We are getting an error message behind the portfolio image, the error says:
Warning: Invalid argument supplied for foreach() in /home/content/p3pnexwpnas06_data02/34/2984634/html/wp-content/themes/wp_suarez/blog-portfolio.php on line 129
2) We are not able to see the image gallery on the Portfolio even when we have created new image gallery by going to “Edit Portfolio Item”, “Portfolio Setting”, “Gallery”, please help!!!!!!
http://eyeforpretty.comPlease help!!!!!!
Best regards,
Noel
Hi,
please send to me link your website + wp admin and FTP info to support@cmssuperheroes.com,
we will check and get back to you ASAP
Have an awesome day! Thank you, CMS Support team
hi, I am waiting since 2 days for a response… Please answer my question
kind regards Bruno Mandolesi
Hi @Bruno
We sorry, this time is big event on my country. Our assitance will be delay in a week. We found you via forum. We will try our best for give our assistance to you
Thank you for your support and we appreciate your patience. Please be advised that we will be closed or delay for support on the following dates; 05 Feb 2016 to 14 Feb 2016 – Closed We will resume normal business on the 15 Feb 2016. We wish you a very happy and prosperous Lunar New Year. Sincerely,
Hi, I wish you a happy holidays, but PLEASE FIRST HELP ME. TELL ME HOW I CAN CHANGE THE VALUES THAT GET LOADED INTO DYNAMIC.CSS BEFORE YOU GO OFFLINE FOR 10 DAYS WITH THE SUPPORT!!!
Hello. Bruno
I got you via forum channel support, we are back work normally now. Could you please continue on that channel, We can assistance direct to you then
We apologise for the delay and thank you for being patient while we work hard to get on top of the queues.
Cheers, Support Team !
Warm Regards,
WELCOME BACK, SO AGAIN:
Hi, I did not modify the main theme, and I tried to modify with custom css of my child theme. But NOTHING WORKS!!!
PLEASE TELL ME WHERE I CAN MODIFY THE VALUES THAT GET LOADED INTO DYNAMIC.CSS!! IT IS UP TO ME IT THAT IS DIFFICULT TO UPDATE OR MAINTAIN!
AGAIN, HOW CAN I MODIFY THE CSS VALUES THAT GET LOADED INTO DYNAMIC.CSS?
Hi there
if you want modify it, please edit in file here:
wp_suarez > framework > dynamic > dynamic.main.php
and dynamic.header.php
please take care this. because it is input of theme option
Thanks for your understand
Hi there,
I can not modify any css in this file:
what I need is to set to this value .csbody .btn { padding: 11px auto;}
on this page http://www.sternbach-id.com/shop/?lang=deIt is the rollover with text over one of the products.
Hi there
This is button option , you can change option in theme option very easy
admin > dashboard > suarez > button option
screen: http://prntscr.com/a3ggbz
thanks for your understand
ok, this works, but I wanted to understand where to change it in the code of the theme, where this values get set.
Hi, Bruno
What code do you want to change, there are a lot files and function.
if you have more question please continue via forum channel, there are some other question solved. may It help
Thanks for your time
Hi, Bruno
Could you please change star for us, Thank you for being patient while we work hard to get on top of the queues
Hi, I am trying to modify the dynamic.css (css/dynamic.css) file, but everytime i upload the modified file and reload the page the old one appears again and my changes disappear. I set the values to 777, but it seems like this file gets the settings from somewhere else. Please tell me how to make my changes permanent.
thank you
anyone there?
Hello,
“trying to modify the dynamic.css ” Please dont do it, this file is dynamic not static file css, it auto over rewrite all style when you reload site.
Could you please use child theme or custom css file to edit or you style ( dont change anything from main theme ) it not good for you update and maintain
Thanks for your understand
Hi, I did not modify the main theme, and I tried to modify with custom css of my child theme. But NOTHING WORKS!!!
PLEASE TELL ME WHERE I CAN MODIFY THE VALUES THAT GET LOADED INTO DYNAMIC.CSS!! IT IS UP TO ME IT THAT IS DIFFICULT TO UPDATE OR MAINTAIN!
AGAIN, HOW CAN I MODIFY THE CSS VALUES THAT GET LOADED INTO DYNAMIC.CSS?
Hi there
thanks for your patience and continue via forum channel if you have more question
I am colse
Great theme. I´ve had a few questions about it and the support is amazing. 100% recommendable.
*recommended
thanks you for your great comment
Please don’t hesitate to write us again if you have other questions regarding the theme, and were more than happy to answer that.
Cheers.
