1114 comments found.
When I click on Edit in the Template Builder nothing happens I have tried many different browsers and computers. How can I edit this?
Hi
Thank you for buying one of the rtthemes. You can find the answer in our forum
http://support-rt.com/forums/topic/template-builder-not-loading-3/
http://support-rt.com/forums/topic/cannot-edit-template/
http://support-rt.com
Best regards,
If you have any further questions please create a account at our forum with your purchase key.Theme support
Hello, i bought this template already .. its a great but i have ques. how can i add arabic fonts in this template .. i hope to check my installing rama.wakkadesigns.com
Hi
Thank you for buying one of the rtthemes. You can find the answer in our forum
http://support-rt.com/forums/topic/self-hosted-font/
http://support-rt.com/forums/topic/change-heading-fonts-in-rt-theme-18/
http://support-rt.com/forums/topic/adding-new-google-fonts/
If you have any further questions please create a account at our forum with your purchase key.
Best regards,
Theme support
thanks but i cant find my Purchase code .
there is image link to wheer you can find the code in this screen
http://support-rt.com/wp-login.php?action=registerHi. I need your help with a few things.
It is possible to put a botton in the TOP area with a link (on the right, where there are social links)?
I have some problems with sidebars. If i use a template builder to build a page, i can’t assign a sidebar. If i build a sidebar with the shortcode in the template builder, it does not take the css code for sidebars. So, i have two kind of sidebars in the same website. There is a solution?
Thank you in advance.
Hi
Sidebars by shortcode are presented horizontally. The template row can be set to a sidebar layout and a certain sidebar and that is presented vertically.
Please consult the build in setup assistant for more details on the template builder or any other subject you need more information on as we did a fairly good job on writing out the help for this theme.
http://i.imgur.com/ckDQl52.jpgAs for the top area there is no way to add a button instead of the social links. There is no theme option todo so.
You can add some text though and maybe make it link. It is explained here http://support-rt.com/forums/topic/can-you-add-text-description-prior-to-the-social-media-in-the-header-top-bar/
You need to register on our forum to get access to support.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Dear support, thank you for reply. I think you didn’t understand what i meant about sidebar.
I know the difference between sidebars with shortcode and widget sidebars.
My question was: if i add a new page and assign a template build with template builder, how can i assign a sidebar widget?
Thank you.
Hi
Please be so kind and post your issues in our forum. This way we can help you and other users with one answer to same questions and provide images to explain stuff.
Thank you for doing so.
http://support-rt.comBest regards,
Theme support
You can set the template row to sidebar layout in the template row options. Once done you can select a sidebar container in the drop down that becomes available.
The sidebar creator allows you to create any sidebar container. The widgets you can drop in there in the wp widget area in your admin backend.
You can add that sidebar into a template either by the row options or by the sidebar widget area. The latter will show the widgets horizontally and not as the normal sidebar vertically like it does when selected in the row options.
Hi,
I want to change the font size of tabular content (vertical tab) caption, it is too small. I couldnt find any code in the rtl.css file about this. Also, how can I modify menu and sub-menu font sizes independently of each other.
Best regards.
Hi
The answer to your menu question is in the forum which you get access to by registering you on our forum.
http://support-rt.com/forums/topic/how-to-change-font-in-sub-menu/ http://support-rt.com/forums/topic/modifying-the-size-of-the-sub-menu/ http://support-rt.com/forums/topic/navigation-4As well as the tabs although its for the font color you can easily adjust it for the font-size.
http://support-rt.com/forums/topic/change-font-color-2/If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hi, I was wondering if there is an option to disable the colored corner lines in the product images
Hi
I recall that there is a css solution for that somewhere in the support forum.
Best regards,
Theme support
Found it for you once you buy the theme you will get access to that solution in this thread.
http://support-rt.com/forums/topic/how-can-i-remove-border-animate-on-product-showcase-category-pagehow to edit the blog categories page as i want to show whole content of the post in the blog category page. pls tell me which .php file i need to customoze
Hi
The line 42 in the archive-content.php file in the posts-contents folder.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Note: in the theme blog settings you can disable excerpt and make to show full content possible.
Best regards,
Theme support
Hi,
i made a check of this theme with w3 validator and i saw that it have 27 warnings and errors. Can you solve those erros?
I am trying to embed soundcloud tracks in the post but it is not working
Hi
Can you please create a user account on our forum with your purchase key and post your question(s) / issue(s) in there? Unfortunately we don’t provide/supply support this way.
http://support-rt.com/In the thread add a url to the page with you issue and the code used. And in the second reply to your own thread you can add wp-admin logins in a hidden private reply for all other users so we can only see those logins.
To reply in private mode checkout this image. It will explain howto do so.
http://i.imgur.com/wkcmO2H.jpgThank you.
Best regards, Theme support
i am not able to get register there my email id is jpambala@gmail.com
Hi
You can contact me by support@rtthemes.com please provide in that email the following details and we will create a account for you.
1) Your envato username
2) Your purchase code
3) Your email address used on the forum to register
4) Your forum username used to register or the name you would prefer
5) Which theme you bought
6) Date of purchase of the theme
7) The password you wish to use for accessing the forum
Best regards,
Theme support
Hi, i was finally going to purchase the theme today. but i had one question. We have a bunch of products we need to add to our site but did not want pricing. do you have have prices on the product listings? perhaps in the future we may sell some of our products but right now we don’t need pricing. Please let me know. thanks!
i did a google search on this question and saw this “6 ) If you don’t enter a price for the product it will not be displayed.” so if that is correct then we all good!
Hi,
I dont know where you found that info but it is incorrect. If you dont enter a price the product will display. Just no price info will show. But if you want to sell products through payment gateways you might better create a woo product shop.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
DO YOU NEED SUPPORT ?
Hi All,
If you would like to receive support, please post your questions on our forum at
http://support-rt.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
Best Regards
Theme Support
Hi, I purchased rt-18 theme a few days ago. I’m trying to use Layer Slider but I find some kind of problem with my purchasing code that seems to be invalid to activate and/or upgrade. What’s the issue? Thanks in advance
Hi
The answer is in our forum.
http://support-rt.com/forums/topic/layer-slider-and-slider-revolution/ http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/Please create a forum account with your purchase key and you will be able to access all support threads
http://support-rt.comBest regards, Neo Theme support
i have lot of product so i need very long submenu i”m not abal save long menu in main menu when i can save 100 too above items in main menu menu not save 
i”m a devolper can tell me file name ? where file you set main menu items limit ?
Hi
Please ask the question on the forum or with the id you bought the theme with.
http://support-rt.com https://www.google.com/search?q=wordpress+menu+items+limitBest regards,
Theme support
There seems to be a problem with the blog pagination when using “Post name” as a permalink setting. Go to the blog page and scroll to the pagination, click on Page 2 it will display a 404 Error.
website.com/blog/page/2/ Will 404
website.com/blog/?page=2 Will work
What can be done to fix this?
Hi
do not use a static blog page in the wp reading settings but a page called blog with a blog shortcode or template with a blog list module.
http://support-rt.com/forums/topic/more-than-20-pages-fails-pagination/If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
I lost my account and last time I was there I was treated like an idiot for not using the search function so thanks but no thanks and thanks again for the tip.
Hi
Sorry to hear that you feel this way about what happened on the forum. I recall the discussions and i thought it was cleared and explained.
We can help you recovering your support account and deal with your issues. Can you please contact us at support@rtthemes.com with some details about the forum username, emailaddress and purchase key.
Best regards,
Theme support
Hi, Your theme is great and I am excited to buy and use this, but before installing this theme, I have a question.
can I make a grid layout like http://hamyarwp.com/tutorials ?
Awaiting your reply.
thanks again
Hi
this is the grid you can make
http://rttheme18.demo-rt.com/our-products/ http://rttheme18.demo-rt.com/shop/I dont know if that suites your need.
Best regards,
Theme support
Hi!! In the product showcase, after a name it show a number of product in this category. How can remove it?
Hi
Can you create a forum account with your purchase key and find the answer to your question here.
http://support-rt.com/forums/topic/how-to-hide-product-counts-in-categories/Best regards,
Theme support
Hi there, i have wordpress 4.4.2 + Chrome 48.0.2564.97 (64-bit) MAC OS and latest version of your theme, website doesn’t show slider and other element of theme… why?
Hello,
It must be a WordPress or a plugin issue I have exactly the same setup and no issue on my end. If we could your website we can point out the problem you having. Please create a new thread on our support forum at http://support-rt.com and provide us your URL and details as much as possible. Thank you for purchasing our themes.
Best Regards
Hi There,
When will there be an update for these items:
rttheme18/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0,
rttheme18/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 2.5.0,
Thanks in advance!
Hi
You can find the answer in our support forum
http://support-rt.com/forums/topic/update-necessary-for-upgrade-on-woocommerce-2-5/If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comThe woo templates will be updated in the next release for now you can ignore the message and click it away as it does not affect anything at all.
Best regards,
Theme support
is it support RTL for arabic language
Yes the theme is rtl compatible.
can i c this template with RTL
and is it support Arabic language
Yes you can. Just setup your wordpress in arabic following the wordpress codex.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
thanks about this template i bought it already is so easy in editing. but i want to insert new currency how to add it ? can you help me plz
My purchase code not working in your support website
Hello,
Can you please send me your purchase code via the form on this page http://themeforest.net/user/stmcan I’ll create your account. Best Regards
Does the theme support multiple inner nav’s , i.e. i have two parents each holds almost 4-5 pages, i would like to use “content+rightsidebar” and each will show the childrens of the parent.
Hi,
You can create a custom menu via Appearance -> Menus and place as a widget by using WP’s menu widget in a sidebar location.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
