Hi,

Please make sure you use the latest theme version 2.3.5 as this issue was fixed – http://screencast.com/t/RcrG20ci Please check this guide to update the theme – http://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Let us know how it goes via email at contact@tagdiv.com and also provide your site url and paste a link to this ticket.

Thanks! Alin V.

Hi,

I’m glad that I could help. For other issues/questions please register on our forum – http://forum.tagdiv.com/register/ and open a new topic, our support team will gladly answer.

Thanks! Alin V.

Hi,

We have it on our list and we will consider it for future. For the moment it is available on for big publishers and I cannot provide you an exact date for this when it will be supported by our themes, sorry!

Thanks! Alin V.

Hi,

Unfortunately, the same answer is available for the Newsmag theme also.

Thank you for your messages and for your interest!

Lucian C. tagDiv

Hi,

You woudl have to disable plugin’s auto positioning and place it manually in theme’s post templates after post’s content. Please refer to this forum post and follow Emil’s instructions on this: http://forum.tagdiv.com/topic/using-facebook-comments-plugin-and-changing-the-default-location/#post-72335

Hope you’ll find this useful!

Lucian C. tagDiv

OK, but where exactly should I place the shortcode? Could you send me a printscreen? Thanks

You would have to add it in post’s template after post’s content functions, like this: http://screencast.com/t/mcpwEEqZ5J and consider editing the post template your are using.

Lucian C. tagDiv

Hi,

You need to make sure you update and use the latest version of the social counter plguin, you need to use version 3.1.

We have fixed this fb social counter issue in latest theme version and latest version of the social counter plugin, so please make sure you use the latest version of the plguin and that you configure the fb counter like this: http://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/

You can make sure you use the latest version of the plugin by removing it then install it form theme’s > plugins section: http://screencast.com/t/W0nHgyA1US

We do not have an eta on theme’s next update so I cannot give you a precise answer on this but we will consider your request and until then you can try to add it using the instructions given by Alin here: http://forum.tagdiv.com/topic/how-to-add-xing-as-a-social-network/#post-58011

Let us know how it goes and if you still need assistance on this please contact us via email at contact@tagdiv.com and refer to this conversation or register to our forum support and address us there: http://forum.tagdiv.com/register/

Hope you’ll find this useful!

Lucian C. tagDiv

Hi,

Yes, of course if you don’t have video format for your posts, the featured image will appear on blocks/modules, ot doesn’t matter what demo template you have installed, or the imported page template – http://forum.tagdiv.com/newsmag-featured-image-or-video/ – http://forum.tagdiv.com/newsmag-installing-demos/ – http://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/

Thanks! Alin V.

Hi,

Please make sure you use the latest theme version 2.3.5 and you update also the plugins provided with the theme(Visual Composer, Social Counter..). If the issue persist please disable all the plugins and leave only Visual Composer plugin active, clear all the caches and see if the issue persist.

If you still have issues with this please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look. Also paste a link to this ticket.

Thanks! Alin V.

Hi,

Please make sure you have them all marked here: http://screencast.com/t/9msWyyviX8vR and if they are still not appearing please contact us via email at contact@tagdiv.com refer to this conversation and also provide wp access so we can check this. Let us know if this is not what you mean and provide more details about your issue if that is the case.

Thanks for the message!

Lucian C. tagDiv

Hi,

Please contact us via email at contact@tagdiv.com refer to this conversation and also provide wp access so we can check your grid configuration and also provide more details about your issue and please also include your item purchase code int your message: http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

Thanks for the message!

Lucian C. tagDiv

Hi,

If your post format is video, the play button iscon will appear automatically on thumbs, please check the documentation – http://forum.tagdiv.com/newsmag-featured-image-or-video/

For other issues/questions or further assistance please open a new topic on our forum – http://forum.tagdiv.com/ and provide more details as this section is more intended for presale questions.

Thanks! Alin V.

Hi,

I’m not sure how you set a google font and for which element so I can take a look. Please make sure you do this right using this guide – http://forum.tagdiv.com/newsmag-using-custom-fonts/

If you still have issues with this please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look and also paste a link to this ticket.

Regarding the Read more button you could try this custom css in Theme Panel > Custom Css to change the default background color – http://screencast.com/t/Xbd4vWXZD

.td-read-more a {
background-color: #2B38BB;
}

Thanks! Alin V.

Hello, Sorry it took me FOREVER to reply.

Thank you for the feedback.

I see that the font that I want to use (Google) is in the list – Source Sans Pro – but there are no options for the different weights. How do I handle this? I tried to add a Custom Font via .woff but I can’t upload that type of file to Media and I don’t have anywhere else to get a URL from…

Thank you!

Hi,

You will need to upload your font file to your server via ftp and then specify the right path and name in Custom Fonts area. For example if you upload the file in wp-content folder this should be the path – http://screencast.com/t/mrhqnNfZ

If you still have issues with this, you can send an email at contact@tagdiv.com after you upload the file to your server and provide wp-admin and ftp credentials. Also provide item purchase code and paste a link to this ticket.

Thanks! Alin V.

Hi,

I’m not sure what section you have indicated there. Please also provide your site’s URL to inspect it and please address us via email at contact@tagdiv.com and refer to this conversation or register to our forum support and address us there: http://forum.tagdiv.com/register/

Thanks for the message!

Lcuian C. tagDiv

Hi,

I’m not sure what you mean. Do you need social icons to use the same color as the text? Please let us know and please address us via email at contact@tagdiv.com and refer to this conversation or register to our forum support and address us there: http://forum.tagdiv.com/register/

Thanks for the message!

Lcuian C. tagDiv

Hi,

There is not option in panel to disable Related Articles on specific device, but you can hide it using custom css in Theme Panel > Custom Css – http://screencast.com/t/iROJdCNRpzz

@media(max-width: 767px) {
.td_block_related_posts{
display: none;
}
}

If you have other issues/questions related to the theme please open a new topic on our forum – http://forum.tagdiv.com/ and our support team will gladly answer as soon as possible.

Thanks! Alin V.

ok, Thanks

Hi,

Please make sure you use the latest theme version 2.3.5 and also the Social Counter plugin is updated to the version provide with the theme, you can find it in the /plugins folder from package that you download from themeforest – http://forum.tagdiv.com/newsmag-whats-included/ (also update all the plugins provided with the theme and you use Visual Composer…)

If the issue persist please contact us via email at contact@tagdiv.com and provide your site url so we can take a look and also paste a link to this ticket.

Thanks! Alin V.

Hi Alin V. How to get the 2.3.5 version? Even the changelog on the website said the latest update is 2.3.4 http://www.screencast.com/t/9F85kI82

Hi,

In version 2.3.5 we have fixed homepage pagination issue with WordPress 4.4.1 and we have decide to release an unannounced update, that’s why it doesn’t appear on changelog. Please download the theme from your themeforest account and update it, then update the plugins provided with the theme and make sure you paste the right instagram id.

If the issue persist please send an email at contact@tagdiv.com and provide your site url so we can take a closer look and also paste a link to this conversation.

Thanks! Alin V.

Hi,

That’s is a page created using Visual Composer pagebuilder and we use text block on each column – http://screencast.com/t/fL5RSA2Wq4 so just split the row and add your own text.

For other issues/questions related to the theme please open a new topic on our forum – http://forum.tagdiv.com/ as this section is more for presale questions.

Thanks! Alin V.

Hi,

Yes, this is the default behavior, the scroll up button is hidden on mobile devices, but you could use this custom css to display it also on these devices – http://screencast.com/t/HnjQiRWNXm

.td-scroll-up-visible {
display: block !important;
}

Thanks! Alin V.