3572 comments found.
Guys,
I have installed the Polylang plugin to make a multilingual site using Aurum and it all works like a breeze.
I now want to add a customized language switcher to the main menu. Do you have a tip for me how to inject some html as the last < li > item of the main navigation. Or immediately after?
Thanks much!
Hi there,
You don’t need to add < li > in the menu navigation label as they are automatically generated, anything else is accepted in your menu label.
Kind Regards,
Art
Hi I contacted you a few weeks ago now about the ipad layout not working responsively. My theme and plugins are updated and this is the staging area so you can see. http://chouchou.staging.wpengine.com/
I want to know why the category blocks don’t align properly on an ipad? it works fine on phone and desktop but the category boxes go small and weird on ipad.
I only have 2 days of support and I’ve been enquiring for some time. thank you.
Hi there,
What you need to do is simply edit the column and set the parameters for tablets, I have attached an image by editing only the second row so this is what you need to do for both of them.
P.S. Don’t worry about the support, we will take care about this issue even if it will expire 
.
Kind Regards,
Art
HI There, thanks for getting back to me on this. The settings that you have in the images are already the same on mine. I tried changing them to see if it made any difference but nothing seemed to work… any ideas?
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
URGENT Hello, I have a message on my Wordpress that says our Aurum Theme have problems of compatibility with Woocommerce template (because of last updates certainly ?) How can i do to fix this? Thank you
Hi AnaisMo,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
i just asked the friend who bought it for us and made the website architecture.. but he is really busy right now!
hi. I cant seem to add a register button on page. How do I do that. I have enabled the “let users sign up” in my wordpress.
Hi there,
How do you mean you can’t add the register button? Where do you want to add the register button?
The registration should be enabled firstly on WordPress and WooCommerce.
Kind Regards,
Art
Thank you! I got it to work already.
Glad to hear that
When trying to create a new age after just installing it, i got this error message:
Fatal error: Call to undefined function get_field() in /home/content/p3pnexwpnas13_data03/69/3132669/html/wp-content/themes/aurum/inc/laborator_functions.php on line 682
Hi there,
Please follow the installation instructions as in the documentation and make sure you’ve installed the Advanced Custom Fields plugin to fix this.
Kind Regards,
Art
Hello,
I’ve recently updated my website latinmerchant.com to the latest Aurum update. Since then, the javascript (search, cart hover, add to cart button) functions stopped working except for the home page. Appreciate your immediate response on this since the website is live and selling. Thank you.
Hi gabdeluna,
We don’t have this issue on our theme and we don’t have any report by users for this problem, it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Also please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
love the theme! is there a way I can make the menu right justified? there is a huge gap between the last menu link and the shopping cart. Thanks!
Hi awall888,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
I would rather email you. can you please provide an email to send it to?
Hi awall888,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Good Day,
I bought this theme a few days ago and need help customizing this theme to fit my needs. Can you recommend anyone that I may contact to help me set up this correctly? If no… how can I search for this person and do they hold a certain title ex. web developer?
Thank You kindly for your patience and help.
Your Friend,
John Caruso
Hi John,
You can check on Envato Studio, specially on the Wordpress Customization tab, i think that you can find help there
You can also read our Aurum Documentation.
Kind Regards,
—Ylli
Hi,
1- on the product page: underneath add to cart, would it be possible to hide: Product ID, Categories & Tags?
2- is it possible to add the attributes, Product tag to the filter on the category page?
3- language switcher appears on some pages on all, i.e the 2 language switcher appears on the arabic page, search page, but does not appear on most default pages including the home.
Thanks in advance.
Hi albusairi,
1— Can you please add the code below to Custom CSS
body.single-product .product_meta {
display: none !important;
}
2— This is not possible.
3— Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
here is the link bit.ly/1WIHeJ4
Hi albusairi,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi. I get your theme last saturday. I installed it in my wordpress but now I can’t see the different options or models (i am interested in the one you made for jewerely). What do I have to do? Thanks
Hi GIU_ber,
On this link you can learn how to Import Demo Content of Aurum.
Also on this link is full Aurum Documentation.
Kind Regards,
—Ylli
Hi,
I purchased your theme. Soon as i installed it the pages options in word press through a 500 server error. Can i no longer uses pages because of this theme?
Hi there,
Can you please send us your FTP and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi Author,
I am running into a problem, that didn’t occur to me before and I can’t seem to find the reason for it myself or online.
The problem is that when I access my cart page and press the button checkout and the url adds #proceed, nothing happens. Also in my other language nothing happens. I hope you can help me..
I will paste my woo commerce log at the end.
The website is : www.orenda-belgium.com
Many thanks, Michiel
- WordPress Environment ###
Home URL: http://www.orenda-belgium.com Site URL: http://www.orenda-belgium.com WC Version: 2.5.2 Log Directory Writable: ? /customers/6/3/0/orenda-belgium.com/httpd.www/wp-content/uploads/wc-logs/ WP Version: 4.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – Language: en_US
- Server Environment ###
Server Info: Apache PHP Version: 7.0.2 PHP Post Max Size: 96 MB PHP Time Limit: 50 PHP Max Input Vars: 5000 SUHOSIN Installed: – MySQL Version: 5.5.47 Max Upload Size: 96 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ?
- Database ###
WC Database Version: 2.5.2 : woocommerce_sessions: ? woocommerce_api_keys: ? woocommerce_attribute_taxonomies: ? woocommerce_termmeta: ? woocommerce_downloadable_product_permissions: ? woocommerce_order_items: ? woocommerce_order_itemmeta: ? woocommerce_tax_rates: ? woocommerce_tax_rate_locations: ?
- Active Plugins (26) ###
LayerSlider WP: by Kreatura Media – 5.6.2 Advanced Custom Fields: Repeater Field: by Elliot Condon – 1.1.1 Advanced Custom Fields: Coordinates: by Stupid Studio – 1.0.0 Advanced Custom Fields: by Elliot Condon – 4.4.5 AfterShip – WooCommerce Tracking: by AfterShip – 1.4.7 bpost shipping: by Antidot – 1.1.2 Disable Comments: by Samir Shah – 1.4 Envato WordPress Toolkit: by Envato – 1.7.3 Google Analytics Dashboard for WP: by Alin Marcu – 4.9.2 Header and Footer: by Stefano Lissa – 1.7.0 WPBakery Visual Composer: by Michael M – WPBakery.com – 4.7.4 Mollie Payments for WooCommerce: by Mollie – 2.1.1 Snapchat Snapcode Widget: by pipdig – 1.0 Pure Chat: by Pure Chat Inc. – 1.36
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 WPML Multilingual CMS: by OnTheGoSystems – 3.3.6 UberMenu 3 – The Ultimate WordPress Mega Menu | Shared By themes24×7.com: by Chris Mavricos SevenSpark – 3.2.0.2
Visual Composer Extensions All In One (Share On Theme123.Net): by Sike – 2.5 WooCommerce Multilingual: by OnTheGoSystems – 3.7.9 WooCommerce PDF Invoice: by RightPress – 2.1.4 WooCommerce: by WooThemes – 2.5.2 WPML Media: by OnTheGoSystems – 2.1.19 WPML String Translation: by OnTheGoSystems – 2.3.6.1 WPML Translation Management: by OnTheGoSystems – 2.1.5 YITH WooCommerce Mailchimp: by Yithemes – 1.0.5 YITH WooCommerce Wishlist: by Yithemes – 2.0.13
- Settings ###
Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: Decimal Separator: , Number of Decimals: 2
- API ###
API Enabled: ? API Version: 3.1.0
- WC Pages ###
Shop Base: #8 – /shop/ Cart: #9 – /cart/ Checkout: #10 – /checkout/ My Account: Page does not contain the shortcode: [woocommerce_my_account]
- Taxonomies ###
Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
- Theme ###
Name: Aurum Version: 2.6 Author URL: http://laborator.co/ Child Theme: ? – If you’re modifying WooCommerce on a parent theme you didn’t build personally then we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?
- Templates ###
Overrides: aurum/woocommerce/archive-product.php aurum/woocommerce/cart/cart-empty.php aurum/woocommerce/cart/cart-shipping.php version 2.3.0 is out of date. The core version is 2.5.0 aurum/woocommerce/cart/cart.php aurum/woocommerce/cart/cross-sells.php aurum/woocommerce/cart/shipping-calculator.php aurum/woocommerce/checkout/form-billing.php aurum/woocommerce/checkout/form-checkout.php aurum/woocommerce/checkout/form-login.php aurum/woocommerce/checkout/form-pay.php version 2.4.7 is out of date. The core version is 2.5.0 aurum/woocommerce/checkout/form-shipping.php aurum/woocommerce/checkout/review-order.php aurum/woocommerce/checkout/thankyou.php aurum/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 2.5.2 aurum/woocommerce/content-single-product.php aurum/woocommerce/global/form-login.php aurum/woocommerce/global/wrapper-end.php aurum/woocommerce/global/wrapper-start.php aurum/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0 aurum/woocommerce/loop/loop-end.php aurum/woocommerce/loop/loop-start.php aurum/woocommerce/loop/no-products-found.php aurum/woocommerce/loop/orderby.php aurum/woocommerce/loop/pagination.php aurum/woocommerce/loop/price.php aurum/woocommerce/loop/rating.php aurum/woocommerce/loop/result-count.php aurum/woocommerce/loop/sale-flash.php aurum/woocommerce/myaccount/form-edit-account.php version 2.2.7 is out of date. The core version is 2.5.1 aurum/woocommerce/myaccount/form-edit-address.php aurum/woocommerce/myaccount/form-login.php aurum/woocommerce/myaccount/form-lost-password.php aurum/woocommerce/myaccount/my-account.php aurum/woocommerce/myaccount/my-address.php aurum/woocommerce/myaccount/my-downloads.php aurum/woocommerce/myaccount/my-orders.php version 2.3.10 is out of date. The core version is 2.5.0 aurum/woocommerce/myaccount/view-order.php aurum/woocommerce/order/form-tracking.php aurum/woocommerce/order/order-details-customer.php aurum/woocommerce/order/order-details-item.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/order/order-details.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/order/tracking.php aurum/woocommerce/single-product/add-to-cart/grouped.php aurum/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 2.5.0 aurum/woocommerce/single-product/meta.php aurum/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9 aurum/woocommerce/single-product/product-image.php aurum/woocommerce/single-product/product-thumbnails.php aurum/woocommerce/single-product/rating.php aurum/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.5.0 aurum/woocommerce/single-product/sale-flash.php aurum/woocommerce/single-product/tabs/additional-information.php aurum/woocommerce/single-product/tabs/description.php aurum/woocommerce/single-product/tabs/tabs.php aurum/woocommerce/single-product/title.php aurum/woocommerce/single-product-reviews.php aurum/woocommerce/single-product.php
: Learn how to update outdated templates
Just an update: I have found the problem! The problem is a plugin called headers and footers that is breaking the redirect link.. However, I kinda want and need that plugin to have my mail chimp pop up working via a javascript I wrote and put in my wordpress files… So, is there any way to have it working with both?
Hi mreynaers,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hi,
Thank you for the nice theme, though i found documentation with theme package is not updated.
Please help me with the installation of the theme, i have installed it, activated it but theme setting options are not working, most of them are not visible, specially which require selection.
I wonder how long it takes to reply. Why dont you make a support forum that will help us a lot.
My problem is fixed at the end, it was .htaccess blocking the hot-linking of images.
Thank you again for this nice theme, if possible please make support forum it wil help buyers to learn from others problems and get bit speedy replies.
Hi there,
The support is based in our comments so other users can search within comments and see other users problems and fixes, Envato is re-building the comments section to make it a great support forum so it will be easier for all that’s why we’re focused here.
It usually takes a day to reply (except weekends) as we’re a small team and we’re trying to get all the things together with support and theme updates, we hope in your understanding.
Kind Regards,
Art
Sure, Thanks Art
Glad to hear that
Best Regards,
Art
hi there
quick question regarding tablet view
when i put the code below in to give me the mobile menu on tablet the top bar menu disappears and does not appear on the bottom of the new menu like it does on mobile devices also the top bar menu disappears on the mobile view aswell.
@media screen and (max-width: 1024px) { }
header.mobile-menu {
display: block !important;
}header.site-header {
display: none !important;
}thanks in advance
Hi memstaz
You may apply this code and it should fix th
@media screen and (max-width: 1200px) {
.site-header,
.header-spacer {
display: none !important;
}
header.mobile-menu {
display: block !important;
position: relative !important;
}
header.mobile-menu .search-site,
header.mobile-menu .cart-info {
padding: 0;
}
}
Best regards
Arlind
hi Arlind
i tried the code it does the same as the code i sent to you. the top bar menu disappears both on tablet and mobile.
when i take the code off it reappears on the mobile but obviously i don’t get the menu i want on the tablet
i hope you can help
thanks in advance
Hi there,
To fix this add the following code in Custom CSS switch to Responsive Tab and paste the following code in the third text area SM – SMALL SCREEN
header.site-header>.container {
display: none !important;
}
header.mobile-menu {
display: block !important;
}
Kind Regards,
Art
any luck with this i really need to know if its possibly or im gonna need to purchase a different theme
thanks in advance
hi
thanks for the response the new code you sent is much better it does not interfere with the mobile so thats great but it caused 2 other issues on the tablet.
- there is 2 top menu bar one above the logo where it should be (and i want it to be) in black; and one underneath the logo in white
- when i turn the tablet around to landscape it stays in this mode (mobile menu) and does not change normal menu( i would like it to change back like the last code did.
i hope you can figure this out, and sorry about my previous msj i did not see your response when i sent it through
thank you for your time
i just realized its change the menu on the laptop to mobile with this new code? is this ment to happen?
Hi memstaz,
We are sorry but we lost the track with this issue, so can you please tell us what problem do you have now? Please try to be very specific with this problem and please provide us screenshots and URL of those pages that you are mentioning.
P.S: You can upload screenshots on this site if you don’t know any other service.
Kind Regards,
—Ylli
hi Ylli
its regarding the menu on tablet.
its fine on landscape view as seen in link: http://puu.sh/nkTG9.jpg
but when tablet is turned upright the menu does not fit as seen in link: some times like this: http://puu.sh/nkTFu.jpg some times like this: http://puu.sh/nkTEi.jpg
i was given this code which gave me the mobile menu when tablet is up right the way i wanted it:
@media screen and (max-width: 1200px) { }
.site-header,
.header-spacer {
display: none !important;
}header.mobile-menu {
display: block !important;
position: relative !important;
}header.mobile-menu .search-site,
header.mobile-menu .cart-info {
padding: 0;
}but the only problem is that the top bar menu disappears both on tablet(when it is upright) and mobile.
as seen here on tablet( the arrows is where is should be): http://puu.sh/nkVqE.jpg
and here on mobile: http://puu.sh/nkVMS.png
This is how the mobile menu is before the code is put in: http://puu.sh/nkW0u.png
i hope this is not confusing i tried to use as much pics as possible.
thanks in advance
i hope i am not asking for to much
Hi memstaz,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
How can I make a search bar with filters such as airbnb.com, Groupon.com, kayak.com ?
Hi combina,
Maybe any plugin offer this feature, but we don’t know any.
Kind Regards,
—Ylli
I’d like to create a contact page. I’ve tried your demo in a test server I made, and I realise that your contact form page has a section named Contact page with three submenus (Contact map, Contact form, addres). In my new server I don’t want to import all demo content (many pages, products, etc. – can be a mess), so there is a way to create that contact page by myself and create that section (Contact page)? If it is hard or impossible, How can I import just the contact page?
Hi there,
To create a Contact page simply when creating a new page on the right side set the Page Template to Contact and then save/publish it, after a refresh it will show a lot of options for the contact page that you need to fill to get the same results as in our site.
Kind Regards,
Art
Hello,
I followed the exact tutorial from the list above. Yet once completed i am faced with this issue.
http://www.thisisnvng.com/The site does not look no where near the same to the demo content one.
Can you please help rectify this issue also the product key does not work for the layer slider (says its invalid)
Hi Shivam_Patel28,
I can see that your site looks like our demo now, i think that you have managed to install demo content properly
Kind Regards,
—Ylli
Hey laborator. Yes finally got it. However i can’t match your menu style could you possibly help me out.
Hi Shivam_Patel28,
As we have wrote on our item page:
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
If you use UberMenu don’t forget to disable skin,
(view large version)
and it will fit the Aurum-s style
Kind Regards,
—Ylli
hi
thanks for the great theme
iv got two minor issues which occur only on mobile version;
1- on the contact page the form is on top and the address section is below is there away to change them around
2- on checkout page the i have 3 shipping options to choose from the last one buttons overlaps the price ( i have Woo Extra Flat Rate plugin)
thanks in advace
Hi memstaz,
1— I don’t think that this is possible.
2— We don’t give support for third party plugins, but if this is a easy fix we think that we can help you ...can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi Yilli
i have disabled the plugin and it still occurs with the two shipping options aswell
http://ejuicemerchant.com.au/checkoutthanks in advance
Hi memstaz,
Can you please add the code below to Custom CSS
.shop .cart_totals ul#shipping_method input[type=radio]+label:before {
margin-left: 40px !important;
}
Kind Regards,
—Ylli
hi Ylli
it fixed the pc version but its still the same on the mobile
is there anything we can add for mobile
thanks
Hi there,
Add the following code to the Custom CSS select the Responsive tab and paste the code in the last field:
.shipping th {
width: 100%;
}
.shipping td {
display: block;
}
.shop .cart_totals ul#shipping_method {
text-align: left !important
}
Kind Regards,
Art
it didn’t work mobile shipping option still overlapping the button on cart and checkout pages is it meant to be doing this?
i have deleted the plugin that i was using now i just have two options for shipping one flat rate and international and its still doing this.
i really need this fixed urgent launching the store in two days
thanks in advance
Hi there,
That’s the code that fixes it and as I see in your live site it already fixed your issue, what’s the problem with it? Can you post a screenshot of the problem how you see it?
P.S. We don’t have any priority selection for our customers so all of them are equal to us.
Kind Regards,
Art
Hi art
thank for the reply
at the time you took the screen shoot i did not have the code put in i had deleted it before i had sent you guys a message. that is how i would like it and how i thought it was meant to be.
this how i see it below; on iphone 5s http://puu.sh/njLBO.jpg on samsung galaxy galaxy http://puu.sh/njLGQ.jpgiv tried other phones to and they overlap its really weird how it just works on your phone and without the code even being put in
i hope you guys can help
ps: iv noticed it only occurs on the check out page not in the cart totals
Hi there,
Can you please add the code below to Custom CSS
@media screen and (max-width: 768px) {
.shop .cart_totals ul#shipping_method label .amount {
font-weight: 400;
padding-right: 15px;
}
}
Kind Regards,
—Ylli
thanks ylli that worked perfect i really appreciate the support you guys give its amazing and i do sincerely love the theme one my other ordeal is sorted ill be giving you guys 5 stars all round
thanks
Hi memstaz,
Glad to hear that
Another team member will reply to your next ticked soon 
Kind Regards,
—Ylli
Hi. How can I change the color of the text in footer? Thanks in advance
Hi pat_gatti,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi,
The URL is www.veragioia.com.br.
I want to change the Copyright text color.
In another page, I want to change the text size. Can you please tell me the CSS for this?I tried many times and didn’t work. The URL is http://veragioia.com.br/quem-somos/
Thanks in Advance
Hi pat_gatti,
Can you please add the code below to Custom CSS:
footer.site-footer .footer-bottom {
color: #fff !important;
}
body.page-id-329 p {
font-size: 17px !important;
}
Kind Regards,
—Ylli
Hi, when I install the content pack, this is what I get…
Hooray! All Done. View Fashion Store Demo Content » However few errors appeared during the import process:
[ErrType: xml-wp-content] Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
I did it one by one and now looks good,thanks anyway.
Hi surko,
Glad to hear that
Kind Regards,
—Ylli
