3572 comments found.
I am unable to load the demo content. On the 1-click Demo Content Installer page, none of the images load. I can see the blue Install Contact pack button so I press it. Then the page comes up that says “Hooray, Installed” but it isn’t actually installed.
The image link location is: http://princessjewelersla-com.securec79.ezhostingserver.com/D:%5Chome%5Cprincessjewelersla.com%5Cwwwroot%5Cwp-content%5Cthemes%5Caurum%5Cinc%5Clib%5Claborator%5Claborator-demo-content-importer/demo-content/jewelry-store/screenshot.png BUT….THIS image link works fine: http://princessjewelersla-com.securec79.ezhostingserver.com/wp-content%5Cthemes%5Caurum%5Cinc%5Clib%5Claborator%5Claborator-demo-content-importer/demo-content/jewelry-store/screenshot.pngHi there,
The images won’t be included in the demo content because we’re not allowed to include them by Envato rules.
Kind Regards,
Art
Hi Art, I think you did not understand my issue. The 1-click Demo Content Installer is not working for me. Can you help me install the Demo Content?
Hi there,
If you have experienced some errors during the installation, please make sure you have the recommended
Kind Regards, <br /> Art
<a href=” target=”_blank” http:=””>
Our PHP settings are all at or above recommended limits:
max_execution_time 300 memory_limit 128M post_max_size 100M upload_max_filesize 100M
Please either assist us in using the one-click demo content installer which is not functioning properly for us or provide instructions on how to add the demo content manually.
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, Credentials were sent on March 3rd. Any update yet?
Hi there,
We will get back to you once we manage to fix it or have any update about it.
Kind Regards,
Art
Just wanted to follow up here…demo content has now been installed. Thanks for following up and dealing with the issue!
Hi dartconsultingOC,
Glad to hear that the issues are solved now, enjoy Aurum 
Kind Regards,
—Ylli
Hi, I purchased the theme and I’ve just noticed on my site that there isn’t a size selection menu on the items or a selection to show that a certain size has gone out of stock…. I’m just wondering if there is a way i can have a size selection menu on each product please?
Kind reagrds John Thomas
Hi,
while testing the theme i have noticed when it comes to variable products customer can add based on 1 selection and it will be added to the cart.
i.e: i have 2 spoons red in small and blue in large. customer can click on either colour or size not both. is there a way to force selection before adding to cart?
the same happens to wishlist, i wish if i can force selection before adding to wishlist.
thanks in advance.
Hi there,
Regarding this you can ask the WooCommerce team directly, these are the shop features we have only implemented, for the functions and more information you better ask them directly.
Kind Regards,
Art
Hi How can i make the product-category Page in Full width
this Is my how in my website ( http://i.imgur.com/CR865V8.png )
i wan it to be like this ( http://imgur.com/zYlSXRo )
thank you
Hi allengeek,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hi.. I’m interested to buy for my bookstore. Could the price always visible in bookstore theme? Thank You.
Hi mahendrapermana,
Yes that is possible.
Kind Regards,
—Ylli
Hi again, can you please tell me where can I remove the white line from my footer?
http://ujwebshopteszt.giranelli.huI looked for it everywhere, but I couldn’t find.
thank you very much Charlie
Hi Charlie,
Can you please add the code below to Custom CSS
footer.site-footer .footer-bottom {
border-top: 1px solid transparent !important;
}
Kind Regards,
—Ylli
Thank you very much, it worked! cheers Charlie
Hi Charlie,
Glad to hear that
Kind Regards,
—Ylli
Hi I just upgraded to the newest version of wordpress 4.4.2, the newest version of woocommerce 2.5.2 and I downloaded the latest version of you theme 2.8
After the updates, my variations (size) drop down is gone. There is only the quantity and add to cart button.
Is there a fix for this? I am going to revert back to my previous installation but at some point I will like to upgrade.
Thanks
Hi Bonnie808,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Ive been trying to see which theme would look better for what I wanted to do so I did the demo down load didn’t like that theme so I activated the jewelry theme but now I have multiple home pages and multi product pages how do I erase everything. I know what I want but now it looks crazy since it mixing 2 themes together please help.
Hi asojonih,
Just use this plugin WordPress Reset and then install your preferred Demo Content from the beginning
Kind Regards,
—Ylli
Thank you for your help Ylli.
Could you help me with the following please? I’ve noticed on the menu bar I am able to click on a menu link and be directed to that page, however for the menu links that have a drop down menu I can click but I doesn’t direct me to the page. I really need that functionality for my site. I’ve tried changing the menu links format from page to custom links but still doesn’t direct me to the page when clicked. Thank you and hope to hear from you soon.
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
Art
Hello, I want to add some php code in the page header from the aurum theme. As i can see it is possible to add HTML and javascript code but i can find a selection from php code. It is possible to do it? Thanks
Hi aspa_kat,
Can we first ask you what you want to achieve with this? Please be aware as by doing customization if something happens like miss-editing files the responsibility is yours and we wont support you on finding the problem.
Kind Regards,
—Ylli
Hello, i want to add a newsletter subscription form in the home page. I add a raw HTML element but i need to add php code too because i want the mail to be sent automatically without opening a google account.
Hi aspa_kat,
Why doesn’t you use any plugin that can do this please? It’s the better and clean way. We don’t recommend you to edit the core theme files if you don’t now PHP.
Also if you want to edit the theme you must use Child theme.
Kind Regards,
—Ylli
Hi,
My page is still under construction and online (www.musthaveparty.nl). How can I make an ‘under construction’ homepage and still continue with the website? I don’t want that the visitors already see what products I sell. When the shop is open, the ‘under construction’ page can deleted.
Thanks for helping!
Can I download an ‘Under construction’ plugin?
Hi there,
Those two plugins seems interesting, underConstruction and WP Construction Mode ...but maybe you can find more nice alternatives if you just search on google.
Kind Regards,
—Ylli
Awesome theme!
Thank you very much
Cheers!
—Ylli
Hi There,
I tried to increase the maximum upload filets import Revolution Slider Templates. I copied this:
@ini_set( ‘upload_max_size’ , ‘64M’ ); @ini_set( ‘post_max_size’, ‘64M’); @ini_set( ‘max_execution_time’, ‘300’ );
into the child themes functions.php file and now I get this error message when I load the site:
Warning: require(inc/lib/smof/smof.php): failed to open stream: No such file or directory in /homepages/14/d570136475/htdocs/clickandbuilds/WordPress/hycareakaruishop/wp-content/themes/kalium-child/functions.php on line 40
Fatal error: require(): Failed opening required ‘inc/lib/smof/smof.php’ (include_path=’.:/usr/lib/php5.5’) in /homepages/14/d570136475/htdocs/clickandbuilds/WordPress/hycareakaruishop/wp-content/themes/kalium-child/functions.php on line 40
When I delete the inserted lines from the functions.php file the error is still there.
Please help.
Christian
Hi Christian,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
how to hide/delete aurum logo in my website not in the header but in next to profile, its like dropdown showing aurum theme option, css, demo content etc? check this picture if u dont understand which logo that i mean https://www.dropbox.com/s/4r91jdjpuzqu29z/Untitled.png?dl=0
Hi yozazoy,
Can you please send us your site URL and WP credentials (please provide us with FTP credentials in case we need to edit any file) on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi ,
In our website Contact us form. We try to change the email to address. But it's not working its working only which we created before as a admin. Now we want to change the email. Please help meHi there,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
Hi there,
In our website (theeditqa.com). we have contact us form. When some one try to enquiry we have Contact us form. But the problem is, in the beginning we put anand@apollo-qa.com as an Admin. If we put the above email address in the email to field it's working (we are receiving customer enquiry). But now we are trying to change the email address to sales@theeditqa.com. It’s not working which means in the contact form its says “Your message was successfully delivered. Thank you.” But we are not receiving email.I hope i explain clearly. Please help me.
Hi checkanand03,
You are using an old version of our theme (2.3.5) and the latest version for the moment is (2.8), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi
When I try to update the theme 2.8. The whole website went wrong. It’s not working Aurum theme. Please help me. My client is making big issue.
Hi checkanand03,
Please follow the procedure that i wrote, after updating the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
I did all but still the same
Hi checkanand03,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
“Excellent Wordpress theme regularly updated. And that is too often scarce unfortunately for other themes sold on Envato. Moreover, it is easily compatible https / SSL. No problem encountered either in code or customization. I recommend this theme to anyone looking for a theme easily adaptable, customizable and regularly updated. Tested and approved ! ;)”
Aurum received a 5 star rating from Grafikx for Feature Availability
Are you using Aurum too? Don’t forget to rate it!.
Hi there the view cart issue was solved but now there is a new bug 1st there is a nuber 2 into the top left corner of the site and 2nd when you add a product and go to the check out page it can’t complete the purchase. Thank you. I’m waiting your response. Yours sincerely.
Hi there,
Firstly, if you could continue the conversation in the last ticket it would be better so we would know what the issue was, and also please try to be more specific by uploading images or links from the issue page.
Kind Regards,
Art
Hi there the site link is www.melshoes.gr
Hi ath_844,
Can you please reply the email that Arlind replied to you when he fixed your problem? There are your FTP and your Wordpress credentials, and Arlind can fix your issue easily.
Kind Regards,
—Ylli
Hi ath_844,
Please can you just continue the conversation from the emails that we where talking, we will check the number 2 on your website and this error there, just send reply to our email again.
Kind Regards,
—Ylli
on this site
password for access is “fashion”
I want to adjust the width of “menu-main-menu” so that the logo will appear centered
where can i do this?
sorry site url is http://louandjean.com.au/
Hi smarta-brett,
Can you please add the code below to Custom CSS
header.site-header .header-menu.logo-is-centered .header-links, header.site-header .header-menu.logo-is-centered .main-menu {
width: 36.5% !important;
}
As for your other question:
where can i change the hex color of the pop up ”....Product…. has been added to your cart” ?
Just add the code below to Custom CSS
.woocommerce-error, .woocommerce-info, .woocommerce-message {
background-color: #E0293A !important;
-moz-box-shadow: 0 0 0 6px #E0293A !important;
-webkit-box-shadow: 0 0 0 6px #E0293A !important;
box-shadow: 0 0 0 6px #E0293A !important;
}
P.S: I saw that you have created some other tickets, if you post again on our comment section please try to add all your questions in one thread that you opened earlier, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
great thanks – the logo centred perfectly
however I am trying to make the pop up a purple colour #7b599b – but when I change the css hex colour to that it now appears red
I also notice some pop-ups are still green – it’s a bit random
is there a way to globably change the green colour to the purple colour I want to use?
it’s ok – I got it working – I moved the css code higher up the page
Hi smarta-brett,
Glad to hear that
Kind Regards,
—Ylli
When uploading images on the Layer Slider, this error shows up:
UPLOADING
Dismiss Errors light2.gif HTTP error.
Hi aprilabigail,
What version of our theme are you using please? Alco can you check what version or Layer Slider are you using?
Kind Regards,
—Ylli
Aurum: v2.8 LayerSlider: v5.6.2
It’s asking for a purchase code to upgrade
Hi aprilabigail,
Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
We will update Aurum soon with the latest version of Layer Slider v.5.6.3, but if you are impatient we can send you the latest version on email.
If you want, to send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi Ylli,
Will that update fix the error that pops up every time I try to upload an image? I am not sure why it still shows an error message when I upload something.
Please advise
Hi there,
The error that is showing may be because of the upload limits, please see the uploading limits of your host so you can ask your hosting company to increase them, if that’s not the problem then please post a screenshot of the issue.
Kind Regards,
Art
Hi, Am I am do change the colour and font of one page of the Main Navigation Bar? I want to add the Blog page to the top menu but have it as a different colour and font.
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
It is www.thelashinc.com
Hi agirn1,
Thank you for providing the URL for us. But i’m afraid that i can’t understand your question very well. So can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
—Ylli
If you see the Main Navigation Bar it says Home, Shop Now, About Us, etc. If I want for example the Shop Now to be a different colour and font than the other pages, it that possible?
Hi there,
You can only achieve that manually with Custom CSS if you want to do this please tell us which item you want to edit and we will give you the right css.
Kind Regards,
Art
Hello, I would like to relocate the product thumbnails and put them under the description instead of under the main image, is this possible? Which file and element do I need to edit for this? Would be great if you could give me some direction for this, thanks!
Hi there,
This is not possible as the images are inside a loop that’s within the main image and cannot be separated, at least that’s not supported by the theme.
Kind Regards,
Art
