3572 comments found.
Hello I am finally at the point where I am testing the authorize.net payment plugin and although I see it in the source when I view source the text for enter a coupon is not displayed on either the cart view or the checkout view. Am I missing something.. I am using the latest version of theme wordpress and woocommerce. Thanks, Paul
Hi Paul,
Please contact the plugin author for this issue.
Also can you please try to be very specific about the question
sorry something wrong with my right click lately..
and explain it more to us, in this way we can easily understand you and give you the proper answer 
Kind Regards,
—Ylli
Hello, When I posted the first question something was wrong with my mouse and I posted the same question twice. Since I could not delete the second instance of the question I edited stating i had an issue with mouse.. that’s all.. As for my Aurum theme issue or question it is not with a plugin.. When i go to checkout the Aurum theme is not displaying the coupon option or input field on either the cart view or the checkout page. I do see the text when I view the source of the page but it is not appearing in the browser.. Coupon is not a plugin is it.. It is part of woocommerce. Is this how Aurum is designed or is something preventing the coupon field from being displayed..
Hi axiswebdev,
Coupon is not a plugin and it is on by default.
Can you please check if you have activated this option:
Kind Regards,
—Ylli
Thanks
Hi axiswebdev,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind Regards,
—Ylli
We’re trying to have the search on our site show 12 results per page. The official code from WooThemes does not seem to work – https://docs.woothemes.com/document/change-number-of-products-displayed-per-page/
How can we achieve this?
Hi xlguy
Sorry about that. So to add this functionality please download this file: http://drops.laborator.co/10CvA+ and replace it in this directory (of the theme): oxygen/
And then add this code to functions.php (possibly in child theme):
add_filter( 'oxygen_search_results_per_page', create_function( '$cols', 'return 12;' ) );
The file you have replaced will be contained in the next version of Oxygen, so you don’t have to be worried about the update.
Best regards,
Arlind
Hi Arlind,
I think you’ve sent us the instructions for your Oxygen theme, however we’re using Aurum – are you able to reply with the instructions for Aurum?
Thanks!
Hi xlguy
Oh I am sorry about that, I feel so stupid that I didn’t saw which theme you were talking about.
So here are the steps for Aurum theme:
Copy the following code to functions.php:
add_filter( 'laborator_search_results_count', create_function( '$cols', 'return 12;' ) );
Best regards,
Arlind
One area where Aurum is not so good is the search results. The products are presented very small and in a list – not a grid. For example, on the demo visit this page http://themes.laborator.co/aurum/fashion/?s=monday. Most themes will present the products (from search) in a grid with larger images.
Hi xlguy,
If you want to show images on the search bigger please use this CSS code and pate it on the Custom CSS tab.
.search .search-results-list .search-results li .post-thumbnail {
width: 100px;
margin-right: 20px !important;
}
[EDIT] I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
I’ve installed all as sayed in instruction, all I want is a same site as in a live preview. I’ve got some piece of shit without images. How can I got the product, that i;m bought ? To see how this theme looks like after install you can http://futbolkabest.com/
Hi Nubesnuy,
Are you please talking about the images with the “Demo Image” text inside http://drops.laborator.co/12fu6
Maybe you are new to themes but we and a lot of the authors who make themes don’t offer the images for users.
We have written this on our theme The sample images viewed in the live preview are for demo purposes only and are not included with your purchase.
You must have written us before the rating. So let’s be friends, and try to leave nervous on the other side. Please improve your rating and we will help you for each question as for other with no exceptions.
Thank you for your understanding!
Kind Regards,
—Ylli
Hi Nebesnuy,
Hope that you are doing well
When you have free time can you please reply to this comment?
Thank you in advance!
Kind regards,
—Ylli
Hi ! Thanks for this amazing minimalist theme ! I have a litte problem on my presentation products : The “Add to Cart” button appears on the products names. Can you help me ?
Hi Florian_C,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Yes of course 
: http://www.memoring-editions.com/ouvrages/
Hi there,
Add the following code to the Custom CSS and it will fix out your issue with the Add to Cart button:
.shop .shop-item .item-info .add-to-cart, .woocommerce .shop-item .item-info .add-to-cart {
position: relative !important;
top: 0 !important;
right: 0 !important;
text-decoration: none !important;
margin-top: 10px !important;
}
Kind Regards,
Art
Thanks ! It works !
Hi,
I would like to hear help for these two problems i’m stuck with:
1> I’m trying to use Ajax Search Lite with Ubermenu, but search is showing on top of main menu popup > https://www.mashrita.com/.
2>Is there a way i can use the full width search in home page which shows in main menu, is there shortcode or any way to show that in home page with full width, i’m able to increase/decrease size of theme search in main menu but i’m unable to add in normal page.
Help appreciated.
Hi sonasinha
1. To fix this issue simply add this to Custom CSS:
header.site-header {
z-index: 1000 !important;
}
2. Do you mean you want to add this “Search field” in the menu?
It can be added but I am not sure if the width will be affected.
Can you send me a screenshot how do you want to place the search bar?
Best regards,
Arlind
Thank you so much, menu problem is fixed. I want to use theme search bar which is enabled in menu, in place of big search bar you see at home page.
because i dont know how this can be done so i’m using ajax search lite because it has shortcode to integrate in home page. i tried to use wordpress default search but that does not look good. i hope its clear now.
Hi there,
Unfortunately we can’t help you with this, that’s a custom integration of a plugin in the theme and can’t be achieved, you can use the default WordPress search bar in that place.
Kind Regards,
Art
When will you know if your woocommerce theme is compatible with the new woo commerce updates! This is bordering on ludicrous!
Hi there, if you want to be informed when we release a new update to our theme, please don’t forget to enable this option:
so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
Thanks for your canned answer. So once again when are you going to figure out if your woo commerce theme is compatible enough to update to the current woo commerce plugin. Ive never had a developer say wait to update woocommerce because they are usually security based. So this isn’t a game, this is serious. Answer the question, its a valid one.
Hi robertsachristan,
This is like cat and mouse game, because themes need to constantly update when they depended from the Wordpress and WooCommerce.
When those plugins made core changes, we need to adapt to make our themes compatible with their changes and support their improvements to include them on our theme too.
The best way to prevent this is to not update those 2 plugins until we release a new update that fully supports them.
As you see we are constantly updating our theme, and this thing is very rare to the theme authors, because a lot of the authors don’t give support and updates after 6 months of that theme debut.
So please stop posting again on every plugin update, just don’t update those plugins until we release an update to the theme.
Kind Regards,
—Ylli
Hi ! Thanks for this theme, is clearly awesome. I have just a little problem : how to change the hover color of the main menu. Regards,
Hi FlorianChouekh,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Codestyling Localization is no longer available, what can I use to translate the theme in Italian?
Hey, take a look at our website with your template on mobile http://eshop.czechdesign.cz it have broken header, is there any fix for that? Thanks!
Hi Godoy,
This problem is cause from the slider, because your slider is not responsive and the image of the slider doesn’t take the width of the screen size.
If you need help for Layer Slider, please use this link.
Kind Regards,
—Ylli
And where can I find the init code for change it to responsive?
Hi there,
Please see the image below and set the same settings:
Kind Regards,
Art
hello I am receiving the error below when add pages:
Fatal error: Call to undefined function get_field() in /homepages/3/d616288302/htdocs/clickandbuilds/thestayputrug/wp-content/themes/aurum/inc/laborator_functions.php on line 682
Hi stens,
That is happening because you have not installed the required plugins so the theme would would run smoothly.
So please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Specially for your case you need to install and activate Advanced Custom Fields and all of it’s plugins.
Kind Regards,
—Ylli
Hey, I’ve been wondering about the LayerSlider plugin that comes with your theme. Aren’t free upgrades included in this price as well? Or do I have to buy a seperate license for this plugin too?
Hi Cfix666,
Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Kind Regards,
—Ylli
Hey, are you going to update the theme with the new WooCommerce template files that came in the WooCommerce update yesterday?
Also, LayerSlider WP is saying it’s out of date, and the plugin says: “You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.”
I don’t have the option under “Appearance” to “Install Plugins”—but I already installed all the plugins when I installed the theme, and LayerSlider was out of date then, anyway.
Thanks!
Hi woodstockgeneral,
When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports that version of the plugin.
We will update Layer Slider too when we release a new update of Aurum soon.
That option appears only if any plugin is out of date and we have an updated version available.
Kind Regards,
—Ylli
Hi, I bought your them yesterday and when I want to go to “pages”
This always comes up Fatal error: Call to undefined function get_field() in /home/proteinflex/public_html/wp-content/themes/aurum/inc/laborator_functions.php on line 682
Hi gabycd,
That is happening because you have not installed the required plugins so the theme would would run smoothly.
So please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Specially for your case you need to install and activate Advanced Custom Fields and all of it’s plugins.
Kind Regards,
—Ylli
Hi, I have two questions:
1) The text ‘uitverkoop’ doesn’t fit in the grey circle, how can I change that? Is it possible to make the circle larger? 2) Some of the content goes through the +. How can I make this different?
https://www.mupload.nl/img/swfqfumswaa.28.34.png https://www.mupload.nl/img/bihmquc8gfa.45.28.pngHi there,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi Art,
Here is my url: www.musthaveparty.nl
Kinds regards, Sharon
Hi Sharon,
Can you please add the code below to Custom CSS:
.shop .shop-item .onsale.oos, .woocommerce .shop-item .onsale.oos {
font-size: 13px !important;
word-break: break-all !important;
}
.shop .shop-item .item-info h3, .woocommerce .shop-item .item-info h3 {
margin-right: 20px !important;
}
Kind Regards,
—Ylli
Hi Ylli,
It worked for the grey circle, but it doesn’t look nice because it’s one word. I’ll search for another word that I can put in the circle. (http://musthaveparty.nl/tafeltje-dek-je/bestek/)
The text and +sign still doesn’t work at the homepage carousel (http://postimg.org/image/7zp5prjgr/) and the category page http://musthaveparty.nl/versieren/ballonnen/
Regards Sharon
Hi Sharon,
I inspected your site and i saw that the code
.shop .shop-item .item-info h3, .woocommerce .shop-item .item-info h3 {
margin-right: 20px !important;
}
that i wrote to you earlier is not applied, so maybe you have made any mistake on your Custom CSS area.
Can you please paste all your CSS codes that you have added on the Custom CSS on the Pastebin page, then send me the link and i will check if you have made any mistake there.
Kind Regards,
—Ylli
Hi, i’ve got the link: http://pastebin.com/9NeQi7Sv
Hi MusthaveParty,
Hmm this is very strange, can you please add this new CSS code:
.no-right-margin {
margin-right: 20px !important;
}
Kind Regards,
—Ylli
It´s still not oke 
see the image: http://afbeelding.im/QvdgaL7R
Hi MusthaveParty,
Can you please write URL of this exact page here on comments?
Kind Regards,
—Ylli
Hi MusthaveParty,
I can see that the code is working and you don’t have any problem on your site anymore.
Kind Regards,
—Ylli
Hi Ylli, I still see it at the homepage (carousel print screen: http://i66.tinypic.com/2s9c0u8.jpg).
Hi MusthaveParty,
That is happening because that word is very long and doesn’t have spaces. The only fix is this:
.shop .shop-item .item-info h3 a {
word-wrap: break-word !important;
}
Kind Regards,
—Ylli
Oke, thanks for helping!
You’re welcome
Hello Laborator,
I’m having trouble with removing the “my downloads” tab from the default “my account” page. I can’t seem to find any option for removing this feature on the visual editor, theme options, or Woocommerce product editor.
This is our URL link to the specific page we’re referring to: http://azariajewelry.com/my-account#my-downloads
We also would like to know if there’s any way to prevent longer emails with more characters from continuing out of the boxed margin on the “my accounts” page. Below is a screenshot of what I am referring to.
http://imgur.com/m8ZFXG0Thank you in advance.
I’ve come across other issues,
when you open the menu bar on the home page on mobile the last link or tab “CART” gets jumbled up with the layer slider, it looks bad but when I remove the transparency option for the home menu it removes this issue. IF you can help me resolve this while maintaining the home on mobile with a transparent header I’d appreciate it Another issue on mobile is the fact that the titles of certain products are too long and end up clashing with the add to cart icon and options icon is there any way to make the font or product name effectively responsive on mobile?
Also variations aren’t working for products on the computer or on mobile it simply says “Choose an option” Ex; http://azariajewelry.com/shop/rings/butterfly I’ve gone in and made sure variations are enabled in the settings and that I properly created variations and attributes for such items but still the functionality is not there.
Hi there,
1. This is not a good fix but it will work out, I didn’t find any other way to do it:
.my-account .my-account-tabs ul li:nth-child(3) {
display: none;
}
2. Add the following code to your Custom CSS to fix the issue with long usernames:
.my-account .my-account-tabs .user-profile .name {
white-space: nowrap;
overflow: hidden;
text-overflow: ellipsis;
}
Can you post screenshots from the problems on your mobile view so we can come out with a fix.
Regarding the variable products, please take some time to read this as the variable products seem to work fine in our theme, we have tested this.
Kind Regards,
Art
Thank you. I was able to fix the first 2 issues.
1. Below is an image of what I was referring to when the transparent header is enabled and you are viewing the home page in mobile version: http://imgur.com/s6Sj9HY 2. Below is an image of what I was referring to about the overlap of product name and variant icon and add to cart icon on mobile shop page: http://imgur.com/bp6mgC7Thank you for the help.
Hi asojonih,
1— Can you please add the code below to Custom CSS:
.cart-info {
background: #fff !important;
}
2— Just add the code below to Custom CSS
.shop .shop-item .item-info h3, .woocommerce .shop-item .item-info h3 {
margin-right: 20px !important;
}
Kind Regards,
—Ylli
Everytime I click on Plugins I get a 404 page. Is this a way to keep from updating woocommerce?
There is a woocommerce update
Hi robertsachristan,
1— Please make sure that you are using Aurum 2.8.
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
2— When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports that version of the plugin.
Kind Regards,
—Ylli
Hi. I’m using Aurum and I’m having a few issues. Here is the URL: http://hdtimmons.com/blog/
on the page “The Tale of Tom Zombie”, right under the info blurb with the image of books next to it, I put a Product Carousel (with only the zombie series books to show up), but the carousel isn’t showing.
Also, in the bookshop the last book in the second row isn’t showing. If I remove one of the other books then the last one shows. When I add a book the last book is hidden again. I can’t seem to figure out what the issue is.
Thanks for your help
Hi sridawn,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hi. How can I make the header of my web site like a band that shows the Layerslider underneath. That is, I would like the pull down menu items and the title of the site to be on top of the layerslider, like www.semak.com.tr has it.
Hi there,
Unfortunately that cannot be done.
Kind Regards,
Art
Hello, I think i have a bug with the translation. I use loco translate. It has worked almost everywhere but not for the status order still in english…
http://www.awesomescreenshot.com/image/1041779/9e520318f0c7838976eee4a7bc827e94thks
Hi julestexier,
What version of Aurum are you using please?
Kind Regards,
—Ylli
I use, AurumVersion : 2.6 and a child theme
Hi julestexier,
You are using an old version of our theme (2.6) and the latest version for the moment is (2.8), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi, thanks for your answer.
it's getting better but i have still some trouble to translate those two plugins : YITH WooCommerce Wishlist and WooCommerce Warranty Requests.Thks for your help
Hi there,
With which plugin are you translating these strings? I would recommend using the Loco Translate, just make sure you’re editing the YITH Wishlist strings.
To translate theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind Regards,
Art
.){kind=link}