269 comments found.
Hello there. I had a few pre-purchase questions. You may also see an email from me with the same questions:
1. We are expecting to have >500 products. So Search is going to be critical a) would it be possible to integrate instant search (type ahead). Any recommendations? b) always display a bigger search bar in the middle of the header?
2. Would it be possible to re-order sections on the homepage? For example, we would like to display the Our Collections, before the Featured Products
3. I noticed a little lag in the mega-menu. When I hover over an item e.g. Jeans, it takes a little time to show the sub-categories and pictures. Is this something that could possibly be sped up?
Thanks in advanced for your response.
Hi vgarg,
Please check your email 
Cheers,
RoarTheme
I was just trying to update our Lookbook pages, and your site is down!!! What’s going on? http://box844.bluehost.com/suspended.page/disabled.cgi/roartheme.com
Please update us ASAP, the theme is working awesome, but the usage of the Lookbook’s was paramount to us getting this theme. (www.anastasiachatzka.com)
Hi anastasiachatzka,
everything is okay now
Please help me check!
Thank you so much!
Cheers,
RoarTheme
AWESOME theme and easy options to style and customize RoarTheme! curious, can it be made a boxed layout (my client was asking)? so we can set a background image, fixed
Hi
Yes, it’s possible to customize this theme to make boxed layout.
Please help me create a ticket at https://roartheme.ticksy.com, our support team will give you a solution
Best Regards,
RoarTheme
Wow that was fast! and just submitted ticket Thnks RoarTheme
Hi. I can’t get the theme to install. I keep getting this message:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hi,
Did you upload this theme into Shopify site or Wordpress site?
It’s Shopify theme. Maybe you have uploaded it into Wordpress site.
Best Regards,
RoarTheme
This is continuing from the previous thread…
I’m looking to build more of an editorial/content-focused/magazine format site [part shop, part magazine], so was wondering if the lookbook could be customized to enable shoppable content like here: http://www.freepeople.com/, or this theme: http://bewear-theme.myshopify.com/pages/lookbook-2 and http://bewear-theme.myshopify.com/pages/single-look-1? Could the blog also enable similar feature?
Lastly, could you implement an Instagram feed on individual product pages, so customers can see how others style a particular product?
Hi memelia,
Regarding the lookbook page, it need to be customized if you want the styles mentioned
About the Instagram feed, it can be customized also.
Cheers,
RoarTheme
Hi! Few pre-sale questions- could you show how the deal page looks like? It’s currently a broken page: http://rt-material.myshopify.com/collections/deal. I want to implement mini flash sales pages like https://huckberry.com/store/brands/sales..or another example here https://lux-fix.com/member-offers/wyse-london-womenswear--2, where there will be a member offer, and users have to register/sign in to see member pricing.
Could you make it such that when we hover over the products, it will change product shots like this theme here: http://bewear-theme.myshopify.com/collections/ladies? Or is there a way to include the two different product shots “still view” + “model view” such as this http://www.avenue32.com/clothing/dresses/all-dresses/?
How can I provide a personal “storefront” for each designer such like this: http://www.avenue32.com/designers/shrimps/storefront/? I’m looking to possibly provide a dedicated page for each designer, where they could feature content to promote their brand using videos for eg.
Thanks so much!
Hi memelia,
Could you please help me explain the “deal page”? Because our theme does not include this page type. May I have an example?
For the pre-sales, we can custom to show the price only when user logs in. However, it will be affecting to overall store
The “still/slide view”, it need to be customized
Regarding the storefront page, you can use pages to make it. However, it is impossible to assign a user (which is a designer) to manage a page.
Hope this helps.
Cheers,
RoarTheme
Hi guys!
Thanks for the reply. Just gonna follow up all in this thread.
if you look at the homepage, you will see the dark green “HOT DEAL” button on the top right corner of the page, and it leads to this page: http://rt-material.myshopify.com/collections/deal Not sure what it is supposed to show, but I wonder if it could be customized to show similar styles as the examples I presented above?
Also what do you mean that “it will affect the overall store” if we show the price only when user logs in?
Hi memelia,
The “HOT DEAL” you see is supposed to be a link to your own page or any url you want
it’s just a link and it’s up to you, it does not mean a HOT DEAL FEATURE. That being said, you can create a page as you want and link the “HOT DEAL” to
What I mean saying “affect overall store” is this custom will make your store show product price only when user logs in, wherever the user is (homepage, product page, collection page,...)
Cheers,
RoarTheme
Thanks for the reply!
I wanted to implement niche flash sales and dedicate a page to it much like this https://huckberry.com/store/brands/sales . Will this require customization too??
And as for the member pricing, I wanted to only hide the pricing for the deals, and not the whole store, therefore is it possible to only have it for certain products?
Hi memelia,
Yes if you want this page style, it requires customization. Also, for the product price, if you want to hide for only certain products, it is fine to implement 
Cheers,
RoarTheme
Hello there, I just purchased your theme… and think its great…..
Anyway I’m wondering how I can make the “BUY NOW” Button Width and Height (Width Longer and Height Taller) on the Product Page? So it stands out more.
Also is there any way I can make the “Limited edition” widget larger as well and is there any plans to integrating a product countdown timer to individual product pages?
Best Example of the Buy Now Button size and Countdown timer is this shopify theme.. http://certifiedgift.com/products/survival-flint-fire-starter-paracord-whistle-rescue-rop
If you could show show me the Add to Cart Button code to change or add in the theme or CSS i can add it myself..
Thanks,.
Hi,
Please help me to create a ticket at https://roartheme.ticksy.com/, our support team will check for you 
Best Regards,
RoarTheme
Dear Customers,
We will be off partly for traditional holidays from February 03, 2016 to February 15, 2016. Therefore, our supporting will be slightly limited these days. Don’t worry because we will be working, just a little bit less than usual
Thank you very much!
Cheers,
RoarTheme
And now my last question.. it seems by default its for fashion with all the images and style.. but I intend using it solely for used phones.. how easy can I achieve this
Hi gaboshore,
The images come with the theme is just for demo purpose. I recommend you to change them all to be suited with the store
Regarding the style, you can go to Theme Settings to personalize it as you want.
Please feel free to ask if you have further questions
Thank you!
Cheers,
RoarTheme
Hello There, I purchased theme. Its great.
Question, i have used the Mail form action of my mailchimp in your extension section , but it’s a double opt-in , i need to make it a single opt-in to avoid the confirmation email sent … but Mailchimp does not have that option anymore.
Some themes have this integrated? How are we able to do this?
Please advise.
milads2007@gmail.comHi milads2007,
If you want to integrate, it need to be changed in the source code. Please help me submit a ticket to https://roartheme.ticksy.com/ our technical supporter will provide you further info.
Thank you so much 
Cheers,
RoarTheme
Hello I just viewed this theme on my iPhone 6 plus and it looks great. I still want to re-echoed the question raised above; “We need more slideshow options. I am unable to make the entire image a link even with an badge. Is there a work around? I need to be able to make sliders linkable. Not just a call to action button.” Is this updated on this theme before i hit the buy now button?
Additionally, why i can not zoom out the images with my finger rather than there zoom add-on on the right? some users may not know what it is
Hi gaboshore,
If you want to make the sliders linkable, we can help you do it, it’s just a small tweak
Regarding the zoom, the theme is built to lock the zoom on mobile devices to ensure the best layout. If you want this type of zoom, we can help also.
Thank you so much 
Cheers,
RoarTheme
OK how do we classify this theme? is it HTML5?
Hi gaboshore,
This theme is a Shopify theme, which is a mix of HTML/CSS/liquid
Hope this helps.
Cheers,
RoarTheme
Is there an asset gathering excel checklist for building a new website?...using the “material” theme. I will be using this theme within shopify and already have their product.csv file. But I also need to gather overall site imagery and other content.
Hi katbay,
You can check our document for this theme there http://docs.roartheme.com/shopify/material/
If you have any problems in building your site, please create a ticket at https://roartheme.ticksy.com/, our support team will check and help you ASAP
Best Regards,
RoarTheme
Thanks. Building site now. I’m sure I’ll need help personalizing later. Where do I edit Categories on All products page?
Thanks. I may need your help to personalize after I get the basic site up. Can you tell me how to change the order of the Categories on the all products page? ...the most important categories at the top, etc.
Hi katbay,
Could you please tell me which area do you want to re-order the categories? May I have the URL?
Thank you so much!
Cheers,
RoarTheme
I also need help getting color swatches and sizes to appear properly. They’re in place but are greyed out and not selectable—on collection and product pages.
I’m new to working with CMS’s and shopify, and am having trouble finding reliable documentation on these basic features. I’ve worked with HTML/CSS for years, but this is a new level of coding. I’m looking through your documentation and the shopify manual as well.
I would be nice to have a basic list of images sizes for home page images, sliders, graphic squares, swatches, products, etc.
Thanks.
Hi katbay,
Regarding the categories, it will be displayed as the order you add them in admin.
For the color swatches, please follow our instruction https://roartheme.ticksy.com/article/5115
About the image sizes, I recommend you to use 1000×1000 pixels for product images, 2000 pixels width for slider (please make sure all images are the same dimension)
If you have further questions, please feel free to let me know 
Cheers,
RoarTheme
Thanks, and Happy (Chinese) New Year!
BELOW the top categories (product type) section, the additional filtering fields work the way you suggest. They appear in the order typed in the admin area. However, the top CATEGORIES section is auto-populated from the collections page, defaulted in alphabetical order. I created about 14 collections, but only want three of those to appear in the top categories section.
I found instructions to fix this in the shopify manual, but their fix didn’t work.
https://docs.shopify.com/manual/configuration/store-customization/page-specific/collections/taking-control-of-collections-listing#custiomize-your-themeWhen I called shopify tech support, they said they don’t support third party themes and couldn’t help. They suggested I contact you to find a solution.
As for the added categories (the ones I added using the admin menu), they display correctly, except they are all greyed out, and not selectable. I need help understanding how to fix this as well.
I need these two items fixed or I cannot use your theme.
I really appreciate you helping me find a solution.
Hi katbay,
Please help me submit a ticket to https://roartheme.ticksy.com/
Our technical supporter will help you on these 2 issues
Thank you so much!
Cheers,
RoarTheme
Love your theme. I was wondering though if it is possible to customize the product page at all. I prefer layouts where the ‘Also Love/Just Seen’ items are under the product description. I would also like to know if your product images support the alt video feature that I have seen on other themes. I read some of the manual for the theme and I saw that I could select a background color but I did not see a way to upload a background image. Is that supported?
One more question… I read that the limited stock bar is fake but what about the item just liked popups I see on the demo, is that fake too?
Hi darkmatterprops,
If you purchase the theme, we will help you change the layout and add a background image
Regarding the countdown bar N the just seen pop-up, yes they are fake and they help boosting the shopping somehow 
Cheers,
RoarTheme
Can we disable zoom on product images?
Hi mattjl,
If you want to disable the zoom, please submit a ticket to https://roartheme.ticksy.com we will help you do this since it need to be tweaked a little bit in the source code 
Cheers,
RoarTheme
Does the Material theme support WPML or any multi-language plugin?
Hi pangfung,
It’s a Shopify theme, not WordPress. So, it didn’t support WPML.
If you have more questions, please let me know via support@roartheme.com
Best Regards,
RoarTheme
I have set the settings to RTL style but checkout page still LTR
Hi Ibrahimomar,
Please help me create a ticket at https://roartheme.ticksy.com, our support team will check for you
Best Regards,
RoarTheme
How do I disable Sliding Bar at top?
Hi mattjl,
If you want to remove the Top Sliding Bar completely, please send us a staff account to support@roartheme.com we wil help you do this
Thank you so much!
Cheers,
RoarTheme
Guys seems to be a big issue with Google indexing your site with the Googlebot.. It cannot see any links which makes it impossible for it to create sitelinks on our listing..
Can we fix this?
Hi mattjl,
All Shopify stores automatically generate a sitemap.xml file that contains all your products, pages, collections, and blog posts. It also supports Google’s Image Sitemaps extension. Your sitemap file is located at sitemap.xml at your store’s URL
You can use tools like Google Analytics or Google Webmaster Tools to verify your website so that Google indexes your content much more quickly.
Cheers,
RoarTheme
I think because of the menu design though its not automatically generating the links. I generated a previous of what googlebot sees and it doesn’t even see the links. I can send if you like.
Hi mattjl,
Please help me submit a ticket at https://roartheme.ticksy.com with the detailed info of the links, we will help you check this.
Thank you so much!
Cheers,
RoarTheme
Excellent support and very profesional i can recommend this theme. Always can deal and solve the problem if you have one.
Thank you very much, sebapoznanie 
Trying to reach someone via support panel no response. Need quick assistance before launch of site. Please help.
Hi mattjl,
This is really weird
I’ve checked but there is no “unread” email in our system. Could you please help me send it again? We will catch you.
Again, I am so sorry about this.
Cheers,
RoarTheme
We are trying to be ready for grand opening and I need to be put in contact with Phil can you please have him contact me asap!
Hi mattjl,
We are now with you. Don’t worry anything 
Cheers,
RoarTheme
Hi Guys I have a question question. When on mobile device and using mega menu I want it so that when someone clicks on the navigation link it drops down the sub nav and then the third level nav at the same time. What do I have to modify below to do this?
handleMenuMobile:function() {
jQuery("#page").click(function() {
jQuery(".menu-mobile").removeClass("opened"), jQuery("html,body").removeClass("menu-opened")
}
),
jQuery("[data-toggle=offcanvas]").click(function(e) {
e.stopPropagation(), jQuery(".menu-mobile").toggleClass("opened"), jQuery("html,body").toggleClass("menu-opened")
}
),
jQuery(".is-mobile .menu-mobile .mobile_nav .expand").click(function() {
var e=jQuery(this).parents(".parent_submenu").first();
e.hasClass("is_open")?e.removeClass("is_open"): e.addClass("is_open"), e.find(".dropdown_menu").first().slideToggle()
}
)
}
Hi mattjl,
Since this issue belongs to technical, please help me submit a ticket to https://roartheme.ticksy.com we will check and let you know
Thank you so much!
Cheers,
RoarTheme