308 comments found.
Hi there, Did you receive my tickets on the support desk? Thanks
Hi,
Yes please check the ticket..
Best Regards.
Hi, I would like a dedicated page that hosts the seamless-donation form so that I can provide a direct link to potential donors. I created a new page and used the seamless donation shortcode, however, I’m unable to submit this form because there’s already an existing form in the DOM from the menu button. Do you provide any way to have a dedicated donation page, or a direct link to the modal?
Hi,
First of all thank you for purchasing Act Wordpress Theme.
If you can open a new ticket we will help you properly..
Support : https://sinanisik.ticksy.com/
Best Regards.
Can you integrate the built in donate feature with Stripe, or is it just Paypal?
Hi,
First of all thank you for your interest in Act Wordpress Theme.
Donation is only compatible with Paypal..
Best Regards.
Hi,
We have integrated Stripe, Authorize.Net, Paypal and Offline Donation.
Best Regards.
I have a pre-purchase question: is it possible to make the homepage slider/featured image plain without the overlay texture, without the text, and without having it crop in or out on resize? I’d like the image there to show exactly the same no matter what size the browser is.
Hi,
First of all thank you for your interest in Act Wordpress Theme.
Yes It is possible.
Best Regards.
Its possible add more than one method of payment? Example: Paypal + Neteller + stripe. Thanks
Hi,
First of all thank you for your interest in Act Wordpress Theme.
Unfortunately Donation is compatible with Paypal at this time.. However you can use woocommerce with them.
Best Regards.
Hi,
Stripe Donation, Authoruize.Net, Paypal and Offline donation is available.
Best Regards.
Hi, its possible remove the offline donation? And all the other metods are avaliable in the revolution slider theme? I see only in the default Thanks
Hi,
Yes,you can remove offline donation. Yes, you can use other methods for Revolution Slider.
Best Regards.
Hi there, I am interested in purchasing the theme. Just a few questions to confirm the functionality before I do… Can I change the size of the slider to make the images smaller in height? Is there compatibility for adding a shop / checkout to buy a few items – the page was not working? Can we set up different campaigns to raise money for? Thanks in advance.
Hi,
First of all thank you for your interest in Act Wordpress Theme.
1-) Yes you can set height of slider..
2-) Can you give me more information about the compatibility for adding a shop?
3-) yes you can set different campaigns ..
Best Regards.
Hi there Thanks for the reply. Just a follow up question – it appears that the Campaigns work with WooCommerce, or something similar. It has product description, quantity, reviews etc. Is it possible to change this set up? Also because when the user donates it is strange to go to a shopping cart page… Thanks
Hi,
Yes Campaigns work with Woocommerce and when you click the “contribute” button, you will be directed in checkout page.
Best Regards.
Is it possible to change the way that this works? I.e. so that it does not use WooCommerce… So instead it would work like making a donation? It is strange for a user to donate via a shopping cart.
Hi,
Unfortunately that is not possible however the donor will be directed in checkpage not shopping cart.
Best Regards.
Thanks for the reply. I guess I would have to purchase a plugin for donations to the campaigns in order to get around the problem… Which is just a little strange as this is a great looking design for a charity website.
How do I edit the pages? In particular I am trying to edit the “Our Team” page
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Can you open a new ticket about the problem,please?We will provide you a great support.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hi, Please upload the demo. If i buy the html and then the wp theme, there are any discount?
Thanks
Hi,
First of all thank you for your interest in Act Wordpress Theme.
Unfortunately There are not discount at this time..
Best Regards.
Ok. I want add 6 images in slideshow.. its possible? Thanks
Hi,
you’re welcome.Yess you can add 6 images or more..
Best Regards.
HI~ I have a Question I’m Korean. possible a little write english. ^^;; Now is your theme WOOCommerce compatible? I want a Donate check out connect to woocommerce checkout page.
Hi,
First of all thank you for your interset in Act Theme.
Yes The theme is compatible with Woocommerce.Unfortunately Donate is not possible with woocommerce checkout.
Best Regards.
Hi, am i right to say that you offer free installation? If yes, just respond here and I will buy the theme right now. Also, i hope all the demo content is included in the package. Thanks
Hi,
First of all thank you for your interest in Act Wordpress Theme..
Yes We promote free installation..
Best Regards.
Thanks. I will be in touch in 5 minutes
Paid
Thank you for pruchasing Act Wordpress Theme,
Please send us your wp-admin informations and ftp informations through our support system.. Installation will be completed within 30 minutes..
Support : https://sinanisik.ticksy.com/
Best Regards.
Thank you so much. I have you sent you an email with all the details. Many thanks.
Hello. I like your Theme. Can you please tell me if it integrates with the WP Charitable crowd funding plugins?
Hi,
First of all thank you for your interest in Act Wordpress Theme..
We use Galaxy Funder Plugin..
http://codecanyon.net/item/galaxy-funder-woocommerce-crowdfunding-system/7360954Best Regards.
Thank you for your response. I have another question. I noticed your template has the menu pointing to links in a single page. Is it easy to reconfigure so that each menu link points to a separate page?
Hi,
You can use unlimited seperate page without any problem..
Best Regards.
I need help. Now I have purchased the template, there are old plugins in my current website what should I do? delete all old plugin? and then install all new plugins offered by your template?
Hi,
First of all thank you for purchasing Act Wordpress Theme
Yes you can remove old plugins and the recomended plugins will be enough for you.
In addition if you need help please let us know from our support system.. Be sure that we will help you…
Support : https://sinanisik.ticksy.com/
Best Regards.
I have submitted ticket there
I don’t see author
Import author: Sinan (Sinan) this was mentioned in the video but I don’t have that option in drop down menu
check the attached screenshot which is attached in the ticker.
seems like you have slow support, so i did it already,
There is error now http://helparmchild.org/am/ dashboard and sidebar error
Hi,
your ticket have opened 30 minutes ago..We tend to reply our customers question regarding our theme within 24-48 hours.
Thank you for your understanding…
Best Regards.
Where is the support desk? it is offline?
We are realy sorry about the problem. you can open a new ticket now..
Support : https://sinanisik.ticksy.com/
Best Regards.
your support desk doesn’t work well. its 2 days that I am not getting support.
None of the posts are showing? All my blog posts just show up as blank page, I tried adding new ones, but they turn up blank as well.
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Can you open a ticket on our support system,please?
Support : http://sinanisik.ticksy.com/
Best Regards.
I think i worked out the problem, It didnt work becuase I had not activated a sidebar widget
Hi. Do you know if this theme is compatible with Visual Composer plugin? Thanks
Hi,
First of all thank you for your interesting.
Unfortunately our shortcodes are not compatible with Visual composer however you can upload Visual Composer and you can use default element of Visual Composer.
Best Regards.
Hi,
The theme is compatible with Visual Composer for now.
Best Regards.
I purchased the ACT multipurpose theme and it has TONS of bugs. I’ve contacted the author FIVE times. Each time he’s referred me to complete a support ticket. I told him that the support system (which obviously also has bugs) would not accept my new purchase code, and therefore, I am unable to submit a ticket. I asked him to provide the assistant via email, which we had already been communicating, I HAVE NOT HEARD BACK FROM HIM AND ITS BEEN TWO WEEKS ALREADY. I do not recommend buying from this guy. He’ll take your money and you’ll never hear back from him. I have decided to file a claim with Paypal for a full refund because the theme is bugged, and I cannot get him to provide any support under the 6-month support agreement.
Hi,
First of all thank you for purchasing Act Wordpress Theme.
you should open a new ticket for the best support.Our all customer can open a new ticket on our support system. please try again.
Support : https://sinanisik.ticksy.com/
For refund please contact with Envato Support
Best Regards.
Hello,
I cannot open a support ticket on your site, it sais that my purchase code is invalid. I cannot set up the theme, even with the demo data looks wrong.
I’m requesting a refund.
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Please try again. or please contact with us via mail.
Support : http://sinanisik.ticksy.com/
Contact : http://themeforest.net/user/klbtheme#contact
Best Regards.
Hello,
I’ve purchased the Act html template last year and was interested in the purchase the wordpress theme. I was wondering if instead of a one pager, there is an option on the wordpress theme to do single pages?
Hi,
First of all thank you for your interest.
You can create seperate pages but some shortcodes is not compatible with seperate pages.
Best Regards.
Hi! Question before purchase. Is Visual Builder used within the theme? if not, is the single page layout (front-page) simply built with short-codes? And if so is there an option to turn off the donation progress bar in the theme settings. Thanks!
Hi,
First of all thank you for your interest.
Theme is not compatible with Visual Builder. You can use the theme with shortcodes easly.In addition you can watch our video tutorial and you can make your site like our demo thanks to tutorials.
Be sure that you will find all options in Act Wordpress Theme.
Best Regards.
Hello 
I am having trouble getting the “contribute” button on the campaigns page to perform an action. I have put in my PayPal info, is there something else I need to do? Support ticket submitted.
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Your ticket was answered one hours ago.
Best Regards.
Ah, forgive me. I did not know there was a reply. I am responding now. Thank you very much!
Fast and friendly service yet again.
Thank you very much!
You’re welcome
Hello there
I’ve purchased your wonderful theme and there seems to be a problem with the recent projects display – iv’e been informed that on different display screens the project pictures appear with a ‘white’ spacing between them…why is that?
Here’s our website’s link: http://orotisrael.org/
Thanks in advance,
Hi,
First of all thank you for purchasing Act Wordpress Theme.
can you send us more information about the problem from our support system,please?
Support : http://sinanisik.ticksy.com/
Best Regards.
Still no answer…
