3572 comments found.
Is there a way to easily visually edit the website when it is viewed on a mobile browser? In other words, is there a way to edit the responsive page without editing code?
Hi,
This will depend on the type of changes that you want to apply to the website? Could you please tell us about them?
Kind regards,
Rodrigo
Please help – we’ve spoken to our web host but they are unable to fix our issue. On the Wordpress dashboard when we click on ‘Pages’ we receive this error message – Fatal error: Call to undefined function get_field() in /home4/wabh320aaypa/public_html/wp-content/themes/aurum/inc/laborator_functions.php on line 669 – our site is www.prinseclothing.com
Hi,
Let’s try reinstalling the latest version of the theme, in order to check if the issue is related to a corrupt installation of it.
Kind regards,
Rodrigo
Hello, I would like to have a sticky menu just like the one “Sashion” (website made with Aurum https://sashion.ca/shop/) has, meaning without the logo and transparent. Could you please tell me where to find the settings ? Thanks in advance,
Jane
my URL will be beautiful-bird.com, but actually we are not public yet. This needs to be settled first (That was also me p.116)
Hi,
This is the CSS code that was applied in the website that you showed us:
header.site-header .header-menu .logo { display: none; }
header.sticked { opacity: 0.8; }
Kind regards,
Rodrigo
Many thanks Rodrigo. It almost works (opacity and sticky perfect. Just no logo at all anymore
Hi Beautiful-Bird,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hi, On the “Shop” page, I can’t change : “Shop Showing 1-16 of 45 results” I have “No TITLE” ... On the “Shop” page > Main Title = I put the name of my page, but it does’t work . Please, where can I change it ?
—> solved with poedit. Unfortunately I have another problem. For exemple, When I put two items in my cart, a small “2” is displayed on the icon cart at the top. I click on the icon cart, and the window with my two products opens at the top right. But when I click on “View Cart” or “Checkout”, nothing happens …. Why ? so I can’t go further…
2. I also have a problem with the “wishlist” button. When I click on, it shows : [yith_wcwl_wishlist] 3. and I have a problem with “My Account Details” (top left), when I click on it , nothing opens…
3. On my item page, wishlist icon doesn’t appear… I ticked “Show wishlist icon in item thumbnails”... Why ?
Hi,
Could you please provide us a link to your website, so we can take a look at those issues?
Kind regards,
Rodrigo
Hi, Here is the link. (please, can you put it in hiding)
1. “View Cart” or “Checkout” : solved (in the part Woocommerce) 2. problem with the “wishlist” button / page : no solved 3. problem with “My Account Details” (top left, in french : “Détails de mon compte”) : no solved. Thanks
Hi LSLi,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
ok, done. Please, can you put in hidding the link to my website?
Hi, I want to change the permalink “shop” (www.monsiteweb.com/shop), but when I replace it with the word “boutique”, the products page displays more. How can I solve this problem please?
Hi I’m having issues with my mobile and tablet version. The homepage has 3 banners: ‘Versieren’, ‘Tafeltje dek je’ and ‘Inpakken en weggeven’. The text ‘Inpakken en weggeven’ doesn’t fit at the mobile and tablet version. How can I fix that? I won’t change the name of the banners, because it’s a product category.
Hi,
Could you please provide us a link to your website, so we can take a look at the issue?
Kind regards,
Rodrigo
Hi Rodrigo, it’s www.musthaveparty.nl do you also want some printscreens?
Hi MusthaveParty,
You can upload screenshots on this site if you don’t know any other service.
Kind Regards,
—Ylli
The first photo is the website with the iPhone, the other two photo’s are with the iPad.
Hi MusthaveParty,
Can you please add the code below to Custom CSS
.page-container .wpb_content_element.lab_wpb_image_banner.banner-type-double-bordered-title .banner-text-content {
font-size: 20px !important;
}
Kind Regards,
—Ylli
Thanks again! It worked.
Glad to hear that 
Kind Regards,
—Ylli
Hello,
Love, the theme!
my theme says (Your theme (Aurum) contains outdated copies of some WooCommerce template files.)
I was just wondering if you were going to make the update available on the envato toolkit to update the theme on wordpress.
Thank you
Hi there,
We will release a new theme update really soon as a lot of plugins released new updates and we will need to be up-to date with them.
Kind Regards,
Art
Hi purgeru,
What is the problem there please? The URL that you have send to us doesn’t exist and for that this page appears.
Kind Regards,
—Ylli
Hello thank you for replying. The problem was with the database and we mannaged to correct it. Best Regards, Andy
Hi,
Good to hear that everything’s fine now. Let us know if you have further questions.
Kind regards,
Rodrigo
hi there
thanks for the great theme
i have a menu item which has over 25 subheading, when clicked on it goes straight down and you can’t see most like ten of them. is it possible to have them in two columns and not one, just say 10 in each column.
kind regards mike
Hi Mike,
I replied your other ticket.
Kind Regards,
Art
hi there
thanks for the great theme
i have a menu header which has 25 sub-menus, can i some how have it spread over 2 or 3 columns. As in 10 in each column next to one another.
kind regards mike
Hi Mike,
You can do that only if you use the Uber Menu (mega menu) otherwise with the normal menu you can’t achieve something like that.
Kind Regards,
Art
Hello! I want to remove all the badges except the Sale! Can you please tell me how to do this? Thanks my site url is http://onlinedoctor.gr/%CE%BA%CE%B1%CF%84%CE%B7%CE%B3%CE%BF%CF%81%CE%AF%CE%B1-%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%BF%CF%82/shopbylook/
Hi aspa_kat,
I see that on your URL that you provided i don’t see any badge, have you solved this question?
Kind Regards,
—Ylli
Hello friends, soon after I updated my outdated templates the product image carousel stopped showing the product images. I’ve played with image sizes to no avail, still no images. When I add the WooCarousel on page it works fine, it’s just the Aurum product carousel that doesn’t display the images. Please advise, thank you kindly.
This page shows the Aurum product carousel above the WooCommerce carousel:
http://kidkommish.com/coupons-2/My site is currently in maintenance mode, please let me know how to provide you my login credentials.
Hi kommishkid,
Hmm can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hello, When I filter products using WooCommerce Product Filter plugin, product counter on top of the page doesn’t change, it just says the whole amount of products. url page is: http://onlinedoctor.gr/%CE%BA%CE%B1%CF%84%CE%B7%CE%B3%CE%BF%CF%81%CE%AF%CE%B1-%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%BF%CF%82/gynaika/
Hi aspa_kat,
Can you please write the plugin author for this problem? I’m sure that the author of this plugin can give you the proper answer for this
Kind Regards,
—Ylli
Hi aspa_kat
You may ask plugin developer to give you a “callback” code that each time a filter request is processed then to update the products number manually, this way:
jQuery( document ).on( 'filterPluginCallbackAction', function( ev, data ) {
var count = data.productsCount; // this is just an example
jQuery( '.woocommerce-result-count' ).html( count + ' ????????????' );
} );
Give this description to the plugin developer and he will provide the code to update “products number”, because he knows the best his own product and will guide you with easiest solution.
Now that I gave you the prototype code he can easily understand what to do.
Best regards,
Arlind
Hello, i can not find a solution… You can see the answer from the plugin author http://codecanyon.net/item/woocommerce-product-filter/8514038/comments?page=137&filter=all#comment_12723550 I put the code that you gave me but nothing change.. Please tell me what can i do Thanks Aspa
Hi Aspa
Can you please ask plugin developer this question:
Whats the JS callback function when items are filtered on shop?
Best regards,
Arlind
But i don’t understand what exactly i should do Thanks Aspa
Hi Aspa
The response from author helped me a lot, so I have figured it out and applied this code where the plugin author suggested:
var $resultsCounter = jQuery( '.page-title .woocommerce-result-count' ); var text = $resultsCounter.html(); text = text.replace( /[0-9]+/, jQuery( '.products .product' ).length ); $resultsCounter.html( text );
Now products counter show properly number of filtered items.
Hopefully you like it.
Best regards,
Arlind
Thank you, i am so happy!!!You are the best… thanks, thanks, thanks
Hi there ! I’m triying to change to colour of footer text hover. Do you a some code to change this into white font ?
Hi there,
It is actually in white so I am not sure what you want to change, can you send a screenshot if possible?
Also can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
My website : http://bit.ly/1R9RmGc
Thx for your answer !
Yes, you’re wright. The text is already in white… when i put the mouse on. But without the mouse, it’s darker. Is it possible to “delete”this hover ? Just to have a white text in the footer.
2nd problem : Some Wooommerce pages stay in english… All pages about checkout or order. Is there any solution for having an all french-spoken website ?
Thanks
Hi Florian_C,
1— Can you please add the code below to Custom CSS
footer.site-footer.inverted .footer-menu ul li a:hover {
color: #959595 !important;
}
2— With what plugin are you trying to translate those pages please?
Kind Regards,
—Ylli
Hi !
I added the code, thanks. But I think that we did not understand each other… My bad. I just need to change the basic color of the next, not of the hover. I just need a white text in fact. How to do that ?
For the translation : everything is alright 
Hi Florian_C,
1— Just add the code below to Custom CSS
.footer-bottom {
color: #fff !important;
}
footer.site-footer.inverted .footer-menu ul li a {
color: #fff !important;
}
2— Glad to hear that
Kind Regards,
—Ylli
Hi, I’m trying to make a standard page with visual composer category list but, when i go to select the category, only shows me a few, all categories have products associated but i can’t find the reason why don’t show me all, do you know what can be happening? thx!
Hi there,
Can you take a screenshot from the backend and front-end so we can view it?
Kind Regards,
Art
Hi. I’m trying to change a few things in the wooCommerce templates. First, there is an outdated version of one of the template files, and second, I’ve changed just a few lines of text (Related Products becomes Other Books). When I create my child theme (using your child theme template), which is just the style.css and wooCommerce folder, it breaks a lot of styling and functions from the main theme. Why is this happening? Thank you
Hi hdtimmons,
When a new WooCommerce plugin update is available, in order to prevent conflicts, please don’t update this plugin until we release a new update of our theme that will support this version completely.
Also can you please write us your site URL here on comments first?
Kind Regards,
—Ylli
Here is the URL: http://hdtimmons.com/blog/
I’ve noticed that your theme’s version of WooCommerce has an outdated template file. And so if I want to change a little bit of the PHP for WooCommerce, can I still do that with a child theme? Thanks
Hi there,
The outdated template files appear because some plugins have released new updates and until we update the theme these warnings will appear, we will update the theme soon.
Regarding the child theme, any change you make there will overwrite the current options in the theme.
Kind Regards,
Art
First, can I update the core WooCommerce plugin when it tells me there is a new version available? and
Second, I’d like to use the child theme to makes SMALL changes to WooCommerce (I just want to change the text on related.php from “Related Products” to “Other Books”). In my child theme I have styles.css, woocommerce/single-product/related.php. It changes all my site fonts, and loads some widgets incorrectly. What am I doing wrong?
Hi hdtimmons,
1— When a new WooCommerce plugin update is available, please go to our theme changelog and see if we support that version on the latest update, if not then don’t auto update it until we release a new theme version that fully supports that version of the plugin.
If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:
so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
2— To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind Regards,
—Ylli
Cool! The Logo Translate Plugin worked for one of the strings I wanted to change, but I couldn’t find the string “Related Products” that displays in the single product page. Thanks for the help!
Hi there,
Please check the WooCommerce strings and scan them all, there you will find and you can translate it.
Kind Regards,
Art
I used the search function, and Related Products is not a string that is listed.
I’m also getting this error on my page display: Warning: Invalid argument supplied for foreach() in /home4/ttimmons/public_html/blog/wp-content/plugins/woocommerce-html5-video/WooCommerceIntegrationFrontend.php on line 198
Hi
This string is located at “WooCommerce” plugin so search within “woocommerce” textdomain, also click “Sync” button in order to get latest string translations when editing language files of the plugin.
Best regards,
Arlind
I am having an issue with checkout on the mobile version of the site. Every time I go to checkout after choosing a size, it doesn’t go through and instead responds with “Please choose product options”. How do I fix this?
Hi mattfracek,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind Regards,
—Ylli
Hey
How can I translate texts like these: http://www.directupload.net/file/d/4288/yur3gfux_png.htm
or these: http://www.directupload.net/file/d/4288/8aui35gz_png.htm ?
Is it possible with WPML?
Thanks for your responce in advance!
Kind regards, Marc
Hi there,
Yes that’s possible with WPML if you translate the strings but you can also translate these with a free plugin such as Loco Translate.
Kind Regards,
Art
Hello, I recently contacted Woo themes to report a bug in my site, they told me to contact the author of my theme at laborator so that’s what I am doing. The problem with my site is that it had outdated templates, after updating my templates I noticed that my theme product carousel stopped displaying images. This bug came about immediately after updating my templates. Please I need your help urgently, who do I pay to repair the bug, thank you?
Currently on my coupon page I have Woo Carousel running, but the fist carousel on my coupon page is the theme product carousel NOT showing the images. I’m currently in maintenance mode, but will gladly give you my login credentials at your request.
Thank you so much for any assistance you can provide. www.kidkommish.com
Hi kidkommish,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
I can’t seem to find the short code for allowing visitors to enter a coupon code or apply a coupon code on a different page other than the cart or checkout page. For example, if a simple landing page was created for customers to redeem their code or if it was part of a slider or call to action button… thanks! Love the theme and has been super functional!
Hi there,
Unfortunately there is no shortcode for that, you can only use it how it the WooCommerce allows it, in the cart and checkout page.
Kind Regards,
Art
