682 comments found.
I have a section created right below the Layer Slider on my home page. No matter what I do with this particular section, it will not show up in mobile. It looks fine on a PC but will not show up on my iPhone. It looks like a blank or white space instead of a section. I have tried using an interactive banner, a text box, a call to action section- but none of them will appear on the mobile device. What am I doing wrong? My site is integratedmedicinecenter.com
Hello,
Just opened your site on mobile device, and this section ‘Six Questions about Your Knees’ appears regularly under the slider.
Could you please submit a private ticket to https://edge.ticksy.com , with a link to your site , so that our support agents can inspect this closely and provide help.
Edge
I think it could be a iphone setting that Safari is not clearing cache. Once I clear the cache it appears, thanks!
No problem, most likely it was caching issue yes.
Hello Edge – Thank you for a brilliant theme. The more you learn the huge backend possibilities – it just amazing. Got a small question. I wonder: how and where, to use a pattern/texture in the content box area?
Hello,
Glad you like and enjoy our Hudson theme 
For each row in Visual Composer, you have the option to set pattern background image http://screencast.com/t/ghM3hcOcP85m
If you’re using Boxed layout, then in Edge Options -> General, you can set background pattern for boxed area http://screencast.com/t/sq9gV3e0d512
Edge
I notice that when I narrow the browser window to where the header collapses in Safari, the header has more height by roughly 30 or 40 px than it does under the same condition in Firefox.
Hello,
Could you please submit a ticket to https://edge.ticksy.com , with a link to your site, so that our support team can have a look at this and help.
Edge
The site name is placed as the title for the blog page. Is there a way to override this?
Hello,
By default, for the page you set to be your main blog (posts) page in Settings -> Reading, title area displays site name, yes.
It can be easily changed to your own words with a bit of css.
Submit a ticket to https://edge.ticksy.com , with a link to your site, and our support team will provide the right css code for this.
Edge
Hi there,
I’ve left a couple of tickets (public and private) and I haven’t heard a response from you. I’m having issues uploading images to my wordpress library with your theme installed. Anything above 150px delivers an HTTP error message. When I deactivate the theme, large images upload quite easily so it would appear the issue is with the theme.
Also, can you please tell me how to edit the social links at the in the footer?
Thank you.
Hello,
Could you please tell us the ID of your ticket(s) so we can check this with our support team? There could be several causes of this error, so it’s best for them to take a closer look.
As for the footer social links, you should go to Appearance -> Widgets, and depending on which demo you imported, you will see for example in Footer Column 1 , or some other footer widget area, text widget with the shortcodes for these icons. For each icon, you can set the link attribute http://screencast.com/t/1WkYYqZcAH
Edge
Thank you. Public Ticket #704559 Private Ticket #703530
Help with the image issue would be greatly appreciated.
Cheers.
Hello again,
The ticket was processed, please check ticksy and continue the talk with our agents on your ticket to get this resolved as soon as possible.
Edge
Hi, is there a way to filter posts in the blog list, in oider for it to display by author?
I can do it by category, but I need some other criteria for another filer, author would be the best, but any other would do.
Hello,
Unfortunately, we have only included filter for blog lists based on categories posts are assigned into.
There’s no option for adding author filters, you can only use the links for author blog archives, so that visitors can go to the lists of posts from each author.
Edge
Hi,
How do I import the demo content for HOME 5 – split : http://demo.edge-themes.com/hudson/home-11/
Its says HOME 5 – split on the navigation, but links to the above which says home-11
Your demos online and in the theme seem to be different?
Please help.
Thank you.
Hello,
If you like the page from this url : http://demo.edge-themes.com/hudson/home-11/
then you need to import the Original Demo
http://screencast.com/t/4ZoyQ50umQ1since this is one of the homepage variants for the Original Demo.
You will find it in Pages section in your WP admin after you import the original demo.
If you want some other page/demo, tell us which one so we can tell which demo exactly you should import
Edge
I am using Hudson. The dropdown menu links seem really slow to load.
Hello,
Could you please submit a ticket to https://edge.ticksy.com , with a link to your site, and our support agents will have a look and help with this issue.
Edge
I imported a demo with fullscreen menu and am using it as the basis for a site build. The menu shows the H>D logo (even though that logo is not selected anywhere in the edge options) and extra type above and below the menu links. Where is all of this set?
Never mind, I found it using Inspect Element.
Might be a good thing to mention in the documentation under menus.
That worked for the text but not the logo. I’m not seeing where the logo for fullscreen navigation is set. It’s linking to http://demo.edge-themes.com/hudson7/wp-content/uploads/2015/06/logo_retina_7.png
Hello,
In Edge Options -> Header, under FullScreen Menu settings, you can find and set this logo
http://screencast.com/t/s6Lm09p1aEdge
I noticed that Visual Composer boasts two options for setting equal height columns and gap settings. Yet in VC in your theme, these options just don’t show up in the row options. Why is this?
Hello,
Yes, some of the options have been removed, because of the elements we created.
For equal height column – you can use our element called Elements Holder . In it, you can create columns with different amount of content, and the columns will be the same height.
http://screencast.com/t/oAaw5ifXEdge
That’s almost what I’m looking for except now I can’t add accordions within the element holder item. It seems I can add sections, but I don’t know how to get them to collapse. There also seems to be no way of adding a border to an element holder?
Hello again,
Unfortunately, accordions can not be added into it. For the borders, borders can be set with a bit of css.
Adding something like this in Edge Options -> General -> Custom CSS field:
.edgt_elements_holder .edgt_elements_item {
border: 1px solid black;
}You can just set the color and style you’d like of course.
Edge
Ok I understand. Thank you. Is there any sort of pop up modal functionality with this theme?
Also, one more thing, even though your theme comes with Visual Composer I cannot comment on their threads. Every time I update my changes in the back end editor with Visual Composer the page reloads at the top. This is very frustrating when working with for example element holders as they stretch quite far down, so every time I update I am always scrolling down tons to get back to where I was working. Is there a way to have the update reload the page to the section or row that I was working on when I hit update??
Hello again,
For the modal pop up, we have only included lightbox for photos/videos. You can try to use it, by giving prettyphoto rel attribute to your links, to open the content in a lightbox as well.
As for the Visual Composer, unfortunately , this is the default behavior in all themes 
Edge
I’ve got another plug in that handles modals quite nicely thanks! You mentioned that in elements holder I can make the columns equal height. I see in the image you provided that there is a bottom-top alignment option. This does not appear for me and I can’t seem to figure out how to get my columns equal height in the elements holder.
Hello again,
You first need to add Elements Holder element, and just to set number of columns. Then inside it, add Elements Holder Item elements, that will be your columns actually. http://screencast.com/t/jM9k78cQTD
If you don’t see this options still, submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access, and our support agents will help more with this.
Edge
Hi guys, do you have a demo with WPML active?
Hello,
We haven’t used it on our demo sites, but Hudson theme is fully compatible with WPML plugin.
Edge
Hi can I insert the edge slider shortcodes into rows that I generate for my layouts?
Hello,
Edge Slider should not be used inside a content area, only by pasting a shortcode for it in a Layer Slider or Edge Slider shortcode field.
If you want to use slider inside content area, we recommend using Layer Slider for it.
Edge
Hello,
I was designing my site and decided to import and different template but now I’m having issues. It shows that it finished importing but none of the pages have been transferred. It appears that only settings have been imported and nothing else. How can this be fixed?
Hello,
In Edge Options -> Import , you choose what do you want to import from our demo, maybe you set only Options to be imported
http://screencast.com/t/3akHgsJwcayou should select ALL if you want entire demo site.
If you did, and nothing happen, please submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access, and our support agents will take a look and help.
Edge
Hi how do I get the contact page to show ? When I look in pages I don’t see contact page – http://demo.edge-themes.com/hudson/be-accessible-for-the-world/
Hello,
If you have imported Original Hudson demo, you should have got this page as well.
Check in Pages -> do you have this page. Note that if you didn’t install and activate Contact Form 7 plugin before demo importing, you will need to manually create the contact form only.
Edge
Hi, I would like to have the theme as hudson2 with left menu design however when i import the hudson2 content, the layout that i got is main hudson template with menu at the top. Please advise. Thanks.
Hello,
In your WP admin -> Edge Options -> Import, you should choose Marble demo
http://screencast.com/t/whyYuyBUYWhich one you imported?
Importing that demo works fine, we just tested it, the hudson2 with left menu gets imported.
Edge
Hi. Thanks for the reply. Would appreciate you could assist on the following:
1. May I know how could i make the thumbnail of the portfolio gallery be the same size when display like when using image slider?
2. When using Image slider, is there a way to include the left and right button to navigate to the next image when we enlarge it?
3. Could we adjust the google map in VC, such that it display the original color as per google map in Google?
4. Where to change color of the search icon?
5. How to remove the date of pages from displaying in the search result?
Thanks.
Hi. Thanks for the reply. Would appreciate you could assist on the following:
1. May I know how could i make the thumbnail of the portfolio gallery be the same size when display like when using image slider?
2. When using Image slider, is there a way to include the left and right button to navigate to the next image when we enlarge it?
3. Could we adjust the google map in VC, such that it display the original color as per google map in Google?
4. Where to change color of the search icon?
5. How to remove the date of pages from displaying in the search result?
6. How could i change the styling of the error message for contact form 7 as the error styling differ for different error message?
Thanks.
Hello again,
1. In your WP admin -> Portfolio -> single portfolio item, for portfolio gallery you can specify the image proportions http://screencast.com/t/9EDhwTOmKXQ
2. Not sure which exactly slider you’re using , but each element has the option to show navigation, yes.
3. You could embed the map in a classic way, by pasting the iframe code in Raw HTML element from Visual Composer. That way it will look like default.
4. In Edge Options -> Header -> Header Icon Styles set the color for your header icons http://screencast.com/t/ltb9UUF75
5. and 6. This can be done with custom css. Please submit a ticket to https://edge.ticksy.com , with a link to your site, and our support team will provide the precise css for this.
Edge
How long does it typically take to download the demo content? It has been stuck on 30% for quite some time now
The demo content is just not downloading at all
The demo loading time on this is just ridiculous
Hello,
It should take up to a couple of minutes. Most likely your server resources are too low, and your demo import is stuck.
Please submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access, and our support staff will help with demo content importing.
Edge
What is the normal ETA for a response on my support ticket? Private Ticket #690784
Hello,
Average response time is within 24hours from ticket submitting, but sometimes it can take up a bit longer due to large number of ticket. I’ve just checked this with our support staff, your ticket is being done right now, you should get an answer really soon on ticksy.
Edge
Why is the instagram widget no longer showing “connect” ?
Hello,
That means that you’re already connected. Do you now see the options to set a title for the widget, define a tag …?
Edge
I changed my instagram password—the widget stopped displaying pictures. All it says is title, but nothing more at the top of the widget edit input.
Hello,
Please submit a ticket to https://edge.ticksy.com , and our support team will provide you the instructions on how to reconnect with your account.
Edge
In the Portfolio List > Image Proportions, what is the difference between “Default Size” and “Original”? I don’t understand the difference, they look the same. Sorry but I did not find a detailed explanation in the guide.
Thanks
Hello,
Under Image Proportion options for portfolio list element you set the proportions you would like your portfolio featured images to display in.
There are four offered size (Original, Square, Landscape and Portrait).
Default Size is actually Original
Edge
Can you tell me in which file I can find references to the “landscape” format of the thumb? I would need to change the aspect ratio.
Many thanks
Hello,
it’s themes functions.php file (wp-content/themes/hudson)
http://screencast.com/t/aBT44bXQanote that after making this changes, you’ll need to use regenerate thumbnails plugin to make new thumbnails for already uploaded photos.
Edge
Very kind! Thanks
You’re welcome
Love the theme, I have one issue though, when viewing on mobile the right ~20% of the page gets cut off, I have checked all available responsive options and can’t seem to find a way to fix this.
It looks aligned when I use the responsive inspector in my desktop browser but it does this on both iPhone 5s’s and 6 Plus and those are the ones I know for sure.
Screenshots: https://www.dropbox.com/s/bwvwzds68a21k4u/IMG_1038.png?dl=0 https://www.dropbox.com/s/zhbrz7wdq2vmo85/IMG_1039.png?dl=0Link: http://abbmmarketing.com
Any help would be much appreciated!!!!!
Hello,
Please submit a private ticket to https://edge.ticksy.com with these screenshots and a link to your site, so our support agents can inspect this and provide some solutions to correct it.
Edge
