653 comments found.
Hi, We have a question for you before buy your theme. We can create onepage site with your theme?
Thank you
Hello,
One page supported.
Kind regards.
And We can use two menus? For example top bar menu
Hello,
Top bar available shown. But you can add HTML inside it too.
Kind regards.
I haven’t had a response to my ticket about an error when uploading
Hello,
Did you mean updating your theme? If so, please get latest version of your theme.
Kind regards.
Just updated to WordPress 4.5 and the Instagram function does not work anymore.
Hello, we’re preparing an update package for V4.5. Please next time comfirm if it’s compatible before updating your theme or check out item’s profile page for full features. Update will be ready in short notice. Please stay tuned. Thank you.
Ok will do thanks
Update is uploaded, waiting in approval queue yet, please check back sooner.
Hi, maybe you can just tell me which file make a Smooth scroll. I want to disable it on my website.
Hello,
scripts/coiffeur-global-plugins.js remove the content after line 477
Kind regards.
Hello, how can I remove red filter as you can see on this page please ? (http://coiffeur.freevision.me/2014/10/12/men-haircuts-styles-the-modern-cropped-haircut/). Thank you
Hello, thanks for contacting us. Please open a ticket for us regarding this matter. Support team will guide you. Regards
Hello ,
I’ve submitted a new ticket and i don’t get an answer about some things
regards
Hello,
Thank you for informing us, there is no old ticket waiting to be answered, new tickets will be responded ASAP.
Kind regards.
Hi, I opened a ticket via freevision.ticksy.com.. #724554 thank you
Hello,
No worries 
got your 3 hours old ticket already.
Kind regards.
Hi! I have a ticket that’s been open for about a week in reference to Anchor Tags. I wanted to followup up on the pending response/solutions.
Thanks a bunch!
Hello,
Please use the script solution that I shared with you or, use another menu for your front page that has anchors but generic menu has full paths. This selection could be made on Page Options panel. This option designed for the cases like yours.
And sorry but your ticket is not waiting for a respond for a week
Kind regards.
I bought this item and got no help sofar 
Please react and help me.
Hello,
Do you have a ticket open already? Currently responding the tickets.
Kind regards.
my infobar text wont show on mobile devices. How do I go about fixing this and which color option controls the color of the text for the info bar on mobile devices. I am trying to keep a white background and black text. Thank you
Hello,
Probably responded your question as ticket, if no, please submit a ticket on http://freevision.ticksy.com and share more details.
Kind regards.
I want to remove the horizontal line above the Excerpt on Fancy Image Box so there is no horizontal line displaying on team photos here: http://ambushedsalon.com/hair-stylists – could you give me CSS to hide or remove that horizontal white line? Love the theme, thank you!
Hello, thanks for contacting us. Please open a ticket and state your case. Regards
Hello I have had no reply to my last ticket. Thank you for agreeing to give me an answer . regards Max
Hello Max,
Your ticket will be responded as soon as possible, thank you for your patience.
Kind regards.
Hello. I had a error ” [an error occurred while processing the directive] ”. Support my host says that there is an error in the syntax template. help me please. http://salon-vdohnovenie.ru/
P.S Understood himself. It is necessary to remove the template comments in the code
Whenever you need further support, please submit a ticket on http://freevision.ticksy.com
Kind regards.
Hello,
How can I change the color of text that goes through the initial video? That’s very bright and I need darker. Thank you (http://web.atelierkotlar.cz/)
Lucas
Hello, thanks for contacting us. Please open a ticket regarding your case via http://freevision.ticksy.com/
Kind Regards
There is a black box behind the main nav links I can’t seem to remove or change. What specific color option within Appearance > Theme Options > Color Options controls that main header nav background? (I can change the larger head area left to right… just not the area directly behind the main nav links.) Thank you and love the theme!
Hello, thanks for contacting us. Please share your project URL and open a ticket regarding this matter. We’d like to see things in place. Regards
This is an unpublished site under development but here is a link to a snapshot that will provide reference. http://ambushedsalon.com/wp-content/uploads/2016/03/nav-bkgr.jpg
Thanks for the quick response – it’s very much appreciate as this site is scheduled to go live by end of day tomorrow.
Hello,
Please check theme options > color options panel if any background color set for menu items, and make sure you have the latest version of theme.
For further help, please submit a ticket on http://freevision.ticksy.com
Kind regards.
Yes, I have the latest version and I did check the color options – there is no black set w/in the options. Can I PM you and provide the login so you can take a look at the settings? Thank you!!!
Sure, please submit a ticket on http://freevision.ticksy.com
Kind regards.
Why is pictures only for demo??
Hello, copyrighted stock images are not included due to Envato rules. In case you’d like to use them I can provide you an ID list of pictures. Regards
Hi. Please reply to tickets #705813 and #706405. I know that I do have to renew my support but I think #705813 is something going on with the theme. Thank you.
Hello,
You do not need to submit here ticket IDs for even fresh tickets. Tickets will be checked and responded in order.
Kind regards.
Hello, thanks for contacting us. I see no purchased badge on your name. Regards
Hello. We bought this beautiful template. Now (one year later) master Slider didn´t work again. It´only an white Window instead of the slider. Even if we go on “PREVIEW” He tries to connect to “gumrol.com” and paypal and than white window. If I download the “free” version of Master slider together with the integrate one, than I can see suddenly the slides online but don´t have the bossibilities of the pro.
Please help. I think it could not be that we can use the functions only one year. I can´t open an ticket beacuse the support is closed
Hello, thanks for contacting us. I’d like to inform you regarding Envato’s new support policy. http://themeforest.net/page/item_support_policy
Your support has expired which is why you can’t open a ticket. However you should be able to download recent theme files from market page. Please download recent one and update your theme along with plugins. Should work. As for support request you may purchase another 6 months extended support via market page.
Regards
Hello, I just submitted a ticket but It says support expired. Here i my question: http://screencast-o-matic.com/watch/cDeXhF1bJm
Also, can you add yelp as one of the social icons that can be displayed in the header and footer?
Hello,
Probably you have another purchase, here I can’t see anything says support expired, please share your ticket ID, I will check it by myself.
Kind regards.
