278 comments found.
Parse error: syntax error, unexpected ‘if’ (T_IF) in /home/xxxxx/domains/xxx-xxxx.xxx/public_html/wp-content/themes/hotel-theme/hotel-theme/include/helpers/notification-helper.php on line 1
You may be facing this issue because of your ftp configurations which had minified code.
Please make sure the following before you upload your theme via FTP.Settings for FileZilla FTP client 1. Click Edit >> Setting In settings pop up. 2. Look for Transfers >> File types >> Auto will be selected. 3. Change it to Binary After this setting upload your theme it will work for you.
Hi, am interested in buying this theme but I will like to know if I can edit the tab, I will like it to be select rooms and not hotels because am using for just one hotel
Hi @ Bosunbabatunde. Thank you for your interest in one of our theme. The option you are looking for is not available in theme for now. In default system, you must have to add atleast one hotel . If you looking to have one hotel, you may achieve this via code customization.
Hi, we would like to buy this theme, but, i need to know if it is possible to search for all available rooms in all available hotels within a certain date period. We need our site to show all available hotels in our city, and to start from there…
Hi @zsvonja. Thank you for your interest in one of our theme. The search is based on one hotel, at one time, if you search rooms under the selected hotel, It will show you all the rooms for 1 selected hotel, if you need to search from all the hotels this will require customization.
Hi @zsvonja. Thank you for your interest in one of our theme. The search is based on one hotel, at one time, if you search rooms under the selected hotel, It will show you all the rooms for 1 selected hotel, if you need to search from all the hotels this will require customization.
Hello everyone, there is a way to integrate Visual Composer (WP Bakery Visual Composer) on this theme?
Hello @ Boombit. Thank you for your purchase and feedback. You may customize the theme to integrate desired visual composer.
susks !!!! 10 days wasted !! after some serious time consuming tries, and thru item support, after requesting wordpress credentials, ftp credentials, today support is asking me to contact my hosting supplier to lower security settings for ajax calls! and guess what.. pay attention all of you out there… this item does not work on shared hosting accounts, godaddy does not support ajax calls, for that you need virtual server… I mean this is by far the worst buying experience ive had in themeforest.
this clearly needs to be put out there in product description… don’t let customer find out on their own and by themselves. be clear and blunt about this,,,,,, this item is not supported on shared hosting accounts with godaddy… I already followed support instructions for every little thing they needed, and this last i just got off chat with godaddy and is not supported…. i read product descriptions before buying and this is not in your product description. please put it out there visible where everyone can read it… dont leave this kind of information here in the comments section !!
Hey @leandrosstudio !
If we can’t reproduce the issue it is very likely that it has something to do with your hosting environment. If what you say were true and we would simply ignore such bugs then we would get bundles of requests by our respected users to fix it. Since we do not I assume that this is not directly related to the theme. We have list of productive clients working smooth on shared hosting environments.
Thank you!
How to import the home page of theme.It is not imported.
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Where is new version with working booking ??? I waiting you for 3 months !!! I still don’t see possibility to book the room after searching !
Hello @lexusov,
It seems that you aren’t following your ticket since you had last replied on 18/01/2016 10:03 am.
Latest update had already been forwarded on theme forest. Get the latest version of theme from theme forest account and if still face nay issue feel free to contact support on ticket. Thank you!
Ticket numer 498692 adminescriba@gmail.com. Horrible!! Horrible experience!! Its been 21 days since i bought and support keepsasking either wp credentials, ftp credentials, godaddy account credentials, my credit card credentials! My phoneand home address, my driver license number, my passport number, just to the the theme to work!!! I am determined to get what is promised in the advertising, and i already shared my wordpress credentials only, im not sharing wnything else until this theme works out of the box as promised!
Hi @leandrosstudio,
Your ticket has been traced, you had been thoroughly assisted on support. Will you please provide requested ftp credentials to resolve your issue as soon as possible. There is no concern of support with your personal belongings.
Your cooperation is highly appreciated in order to get your resolve issue that is specifically happening at your end. Thanks!
theme is proven to fail upon initial installation. I have not gotten to “where no e-mail is sent after booking” and did I say you are not able to view the bookings as they happen? I have provided my wordpress credentials…why ftp access is needed? this is not in your product description… if I would have known that I would have had to go thru this I would have never decided to go with your theme.. now I want it,, and I want it working like in your demo… this information should be posted in product description.. ftp access will be requested to set it up… wordpress credentials will also be requested…as time passes this continues to go unresolved…. it is only after I point out the little things that are faiing that you get in touch wth me… otherwise every exchange has made me feel you want to brush me off your shoulders… I don’t want to be going thru this… you are forcing me to go thru this…
and as far as your message about personal belongings here… you don’t get it…!! your product should not be this hard to install…
this happened to me before… one idiot asked me for ftp credentials where I host hundreds of sites… I don’t know what he did for sure.. got the theme working but messed up all my other sites… see my predicament here? I don’t store personal stuff in servers… is just dumb people im afraid of…
I tried to do a clean install in another website and want to know something?
get your documentation right… it does not resemble your theme in nothing… instructions are not more than a 5 line paragraph… where it should be a whole page for every feature,, a page at least
Hello @leandrosstudio,
Your concern had been well understood, Your all suggestions regarding documentation and configurations are noted well. We will consider them to advertise in future to avoid any misunderstanding.
Please note that there are certain parameters to get premium support one of which is that you have to provide full access of your site (admin and ftp) credentials, incase you are facing any issue so that your issue will resolve as soon as possible. After that, You will be able to claim for bug or customer support.
To avoid any mess, provide ftp details along with valid ftp directory path where you had installed theme to get your issue resolved. Thanks!
I did 30 minutes ago… I didn’t have ftp access on my site… I created just for you.. for my entire folder where I hold all my sites… this information you are making me share in public … sighs !!! you made my whole week so miserable..
Hi @leandrosstudio,
Please follow your ticket your issues has been resolved. Thanks!
I want to use payU gateway with this theme ,is it possible to support payU payment gateway with this theme for making payment for online booking. I want to purchase this theme on urgent basis.
Hi @mjtribute1, I really appreciate your interest in our theme, however as its not a part of default theme feature you need to do customization to integrate new payment gateway in theme via code. Thank you!
Hi, i downloaded the theme but it says files are empty??
hello @pureplatinum1,
Please note that you are not uploading right kind of files in the directory. You need to upload only the theme files instead of the whole files that you downloaded from themeforest. First extract the downloaded package, locate theme zip file in it after extraction and upload that file. It will work fine for you. Thank you!
Support!!! I need this theme to work as advertised, i need it as promised it will work as the demo but after several installs and troubleshootings i am not able to configure it as tour demo.. This is the same story with all themeforrest themes, they always want to charge you extra for installing it correctly. I already created ticket and its been almost two days and so far ive received only an automated response. I find myself in a monologue chatting with myself in the ticket system… I didnt pay for this to be this way!!!!!
Hi @leandrosstudio, I apologize for the inconvenience you faced, Could you please provide me your ticket # where i can trace your ticket status, currently i am not able to search it with your buyer name. I assure you you will be guided to setup your site as per live demo for free, there is no extra charges to pay to setup your site as per live demo.
498692 you need my email address?
Ticket number 498692 adminescriba@gmail.com
Hi @leandrosstudio, Thank you! Your ticket has been traced, you had been thoroughly assisted on support. You are requested to provide requested credentials to resolve your issue as soon as possible. Thanks!
I have provided all the credentials you ask… and I continue to find missing features in the theme as well as lack of functionality. I appreciate the assistance im getting but this is by far the most time consuming theme I have ever purchased. it seems is in experimental phase and you are experimenting with us and we are telling you the bugs.. I should be compensated for my time and effort. I should also be credited for sharing so many problems is not even funny. you fixed the ” add rooms” feature you have failed to assist me in viewing bookings in my trials of the theme. you have failed to document how to configure the notification email you advertise in your product.. why would you advertise and not tell us where to configure? you have failed to show me or make a feature available in your theme documentation and that is the ” transactions feature” I cannot find it anywhere yet it is documented in your manual where I should go but is missing…. !!!!
how many more things will I find?
Hi @leandrosstudio,
Please follow your ticket your issues has been resolved. Thanks!
it has not been resolved sir… you sorted it out from your end… i have not figured out yet how to use the theme since the documentation does not match. it is true the theme was fixed in my live website but it was loaded with the sample features. as soon as i started adding my own rooms and my own hotels everything came down… i already spent s much time on this.. it seems only the little things that dont work and that i happen to point out are the ones that get fixed.
please, understand, when i said setup as the demo, i mean in working order,, but for gods sake i want to setup my own hotels, my own rooms, my own prices. i have a sense everyone is laughing at me at chimp studio, many words come to my mind when i say chimp studios, so we are going to call all the little things that dont work in the theme, we’ll call them chimpanzees, now! can someone fix all the chimpanzees in the theme?
please !!! 7 days and counting…
Hi @leandrosstudio,
Please note that your all previous reported issues had been fixed on priority by support that were specifically happening at your end. We have list of productive clients that are using theme with out any bug report.
Now, Will you please explain what issues you are facing while adding hotels, rooms and prices on support to resolve them as soon as possible. Thank you!
Dis those productive customers you are referring to received the proper documentation? Can i get the manual for this theme! I too feel bad for asking just about everything, for example: how to do i set up emails to be sent to me using contact forms included in footer? How? I dont see it in the manual! In the manual states that inwould be able to see transactions, now the feature transactions is gone! Hidden! I got the fix a few days ago by support members, but why is disappearing again!? Log into the site yourself to see what i mean!! I have no ussues sharing my wordpress credentials!
Hi @leandrosstudio,
You need to take some time to learn the theme and the documentation. You may follow link here its also packaged along with theme that you had downloaded from theme forest:
http://chimpgroup.com/wp-demo/documentation/documentation/hotels-theme-guide/We are here to answer any questions and issues you have, If still need support you are free to contact support to get your issues resolved to avoid any frustration.
ChimpStudio!
Ok, after submitting my complaints to the supprt system it seems fixed now, i hope i dont have these issues again! You can complete transaction now for this theme,
Hi @leandrosstudio,
Thank you so much for your understanding.
Feel free to contact support if face any issue.
Why after we are done fixing the issue it goes right back to where we started? Do you mind sharing a little more information on what you are doing? I mean do the ftp accounts you are creating at my hosting account do they need to stay there? I am sorry but I have been just about as diligent in communicating my issues and giving you what you need, since documentation and manual are not clear it would be advisable you tell me last minute instructions at least. After you are done fixing I change my wordpress passwords so I am 100% sure I’m the only one with access, same goes with my godaddy from account, if I created one for you and then we are done I delete it. So my question is for the second time. Those ftp accounts you are creating without my authorization and knowledge .. Do they need to start there?
Do they need to stay there? ” this darn autocorrection keyboard”
Hi @leandrosstudio,
Please be advised nothing has been done about ftp accounts on your site. We have no concern with it.
Please follow your ticket you had well replied on support. Thank you!
hello, i bought this theme two days ago… and for god’s sake i cant find the option to add a room… your included documentation and instructions details… go to dashboard>rooms>add a room but i dont have that feature available?
please contact me ASAP… i’ve read the forums and i seems to be the only one who doesnot have the option to add a room. contact me.. adminescriba@gmail.com
Hi @leandrosstudio, I apologize for the inconvenience you faced, Could you please provide me your ticket # where i can trace your ticket status, currently i am not able to search it with your buyer name. I assure you you will be guided to setup your site as per live demo for free, there is no extra charges to pay to setup your site as per live demo.
If I have a room with a one double bed and one single bed. I have created 2 room capacities for this room (one for 3 guests and one for 2 guests with different price). My questions is, if one of the room capacity will be booked (for e.g. 3 guests) then for the same period does the room will be not available for booking also for the second capacity that I have created (2 guests)? Also does this option will be filtered by the Room Prefix or it is only just an info for the room? Can you explain more how the Room Prefix is involved into the booking system?
Hello @greenicx, Please follow your ticket along with admin login details to trace your issue. Thank you!
I have send you the credentials for admin login but no answer from you till now! Please take your clients more seriously and not mocked them! Also please fix your bugs at your booking plugin. It is NOT WORKING as it is advertised! It takes me now one month just to find all errors of the booking plugin and still I am finding new bugs. With the biggest one, when a room it is booked as confirmed then the system for the same dates does not display any other available room for booking! What can I say I am very disappointing that I have selected this theme.
Hello @greenicx,
Please be advised support works from Monday to Friday, weekend queries will be replied on next working day.
Please follow your ticket and allow access to your site to trace your issue. Thank you!
Hi, how to block rooms for an interval of dates like (1/6/2016 – 16/6/2016) ?
Hello @greenicx, Room block option is available as per Room’s capacity not by interval of dates, Thank you!
A bug that I have found in the booking system is that, if I will make a booking order for an interval of dates like (1/6/2016 – 16/6/2016) and make this order as confirmed, then if you do a search for rooms availability in front-end of the website in the same interval of dates you will see that no rooms will be found. I had 4 rooms available with correct capacities for each room.
How this bug could be fixed?
Hello @greenicx,
Could you please follow your ticket along with your valid admin credentials to resolve your issues as soon as possible. Thank you!
I have send you the credentials for admin login but no answer from you till now! Please take your clients more seriously and not mocked them! Also please fix your bugs at your booking plugin. It is NOT WORKING as it is advertised! It takes me now one month just to find all errors of the booking plugin and still I am finding new bugs. With the biggest one, when a room it is booked as confirmed then the system for the same dates does not display any other available room for booking! What can I say I am very disappointing that I have selected this theme.
Hello @greenicx,
Please be advised support works from Monday to Friday, weekend queries will be replied on next working day.
Please follow your ticket and allow access to your site to trace your issue. Thank you!
I don’t know if support is very busy, but I need to know how to manage the featured photo of the rooms on home page, because at the moment I have a “NO IMAGE file” linked with it. Please take some minutes to reply at least here.
Thanks in advance. Best regards.
Hello @carlo75, Could you please follow your ticket along with your login details to your site to get your queries resolved. Thank you!
This theme is RTL and Arabic language support ?
Hello @netmarka, Yes theme have RTL and multilingual support 
may i know in this plugin booking is possible with different rates at different dates?
Please provide me the demo of backend of this theme. If it will suits my requirement i will purchase it.
Hello @shan002, Seasonal prices are available as per your request.
I apologize Backend access can’t be granted cause of security concerns, However you can follow Online documentation: http://chimpgroup.com/wp-demo/documentation/documentation/hotels-theme-guide/An error occurred while installing WP Hotel Booking: The remote plugin package is does not contain a folder with the desired slug and renaming did not work. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines..
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Pre-Sale Question:
I can search accomodation in all hotels?
ej. SELECT HOTELS: “ALL HOTELS”
Hi @AbueloJose, I apologize currently feature is not available in theme you can customize upto you needs. Thanks!
Hi, I think you plugin has been in conflict with one of https://thimpress.com/. The wp says to update my plugin to 1.1.3. But when I do another vendor appears and the plugin crashs.
It’s happens just to me? I was one of the first to buy this theme.
Hi @lukleo, Issue is alaready well noticed issue happens because of same plugin names will resolve in next theme update, Please create a ticket at Chimp Support and provide your url and login details. Latest plugin will be installed on your site until next theme update. Thanks!
