874 comments found.
Hi. When will you update VIsual Composer to version compatibile with WP 4.5? Right now I see only blank space (while working with pages) where the Visual Composer should be.
Hello there,
The update was released 12 hours ago and is ready to download from ThemeForest. 
Kind Regards,
Filip
Can I update only VC? You didn’t provide it in zip format.
Hello there,
it’s in the /north/framework/plugins/lib/js_composer.zip (it’s there to provide a simple update via the TGM plugin in Appearance / Install Plugins menu).
Kind Regards,
Filip
hello! is there a way i can turn off the “sliding in” animation on the buttons and the text?
thx!
Hello there!
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
I purchased this theme last November. I’m finally getting around to creating my new website and went to your Veented page to sign up for the support forum. I put in my Marketplace username and purchase code and I get a message that says a password will be emailed to me… but I get no emails from Veented at all. I’ve tried this twice and no emails are being sent to me with any password.
Please let me know how this can be rectified as soon as possible. Thanks!
Hello there,
Thank you so much for the purchase!
And can you please send us a private message to support@veented.com so we can manually set the account for you? Your mail server has probably the WordPress mail blacklisted. Thank you!
Kind Regards,
Filip
Sure thing.
Hello again,
I’m sorry but I’m afraid I didn’t get it. Did you send it?
Kind Regards,
Filip
I just sent the email.
I’ve replied it.
Thanks!
You are welcome!
Hi How can I add a video on H14 with pauze and mute buttons or om H7 how can I add my own vimeo video
never mind figured it out. Play and mute buttons only work with Youtube not with Vimeo
Hello there,
Unfortunately yes: Vimeo does not provide an advanced free API like YouTube does. Control buttons are only available for the second one.
Kind Regards,
Filip
“Hello Sir, Just downloaded the 03282016 North WP Theme update and discovered that there’s no update for the Visual Composer Plugin in the Plugin Folder. Is there a reason why it’s not included?” ~ GYP
Hello there,
You can update the Visual Composer via the Appearance / Install Plugins menu. You can find the latest version there.
Kind Regards,
Filip
Hi, good morning.
I’m considering buying this theme, but i’d like to have some questions:
1 – I need to put the logo in the center of the menu, so:
a) There’s any easy setting to do that?
b) If not, is easy to customize it via CSS? Could you help in this process?
c) If not, there’s any option to show the menu only after scrolling down the fist ‘page’? Cause than I could hide the real menu in the first ‘page’, and put a centered single image in the top of the page, looking like a menu with the logo in the center.
2 – Is possible to customize a project inside page layout (portfolio) with Visual Composer as any other page, or there’s restrictions in project’s pages?
Thank you!
Hello there,
Thank you so much for the interest!
1. This feature does not come out of the box and it would indeed require some extra CSS tweaks. It’s more of a customization request and would be beyond the scope of our free support.
However, it is possible to make the header appear only after the first section of your page – just as you describe. You can check a live demo right here.
2. But of course! You can use the Visual Composer to build the portfolio individual post content.
Kind Regards,
Filip
Hello,
There’s something I’m not being able to change, the carousel images:
vc_images_carousel images=”556,557” captions=”library” custom_captions=”Slide 1 Title|Slide 1 Subtitle,Slide 2 Title|Slide 2 Subtitle,Slide 3 Title|Slide 3 Subtitle”
556 and 557? How do I change the pictures?
Thank you!
Hello there!
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
Hi, I’m using the home 10 and on the portfolio section for some reason I can’t display 4 images in the same line , one go down, please help!
Hello there!
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
I didn’t receive the password to get in the forum support, how long I have to wait?
Hello there,
I suppose you have an outlook.com or hotmail.com mail address? WordPress has troubles sending confirmation e-mails to those domains (they’ve been working on it for a bit while now). Please send me a message to support@veented.com and I’ll be more than glad to set it up for you manually.
Regards,
Filip
I have just installed the theme, however, it seems to be a different version, I wanted the following version of the theme: http://veented.com/themes/north/home1/
Please help!
Sorry, imported the wrong damn demo hahaha. Great theme! Thank you
Hello there,
I’m really glad you have got it sorted! 
Best Regards,
Filip
I wanna buy this template, I have some pre purchase query does it have oneclick demo upload option or, I need to do it manual process..?? please respond soon.
Hello there,
Thank you for the interest!
And of course. Theme comes with an easy demo import process. You can check it in our Installation Screencast.
Regards,
Filip
what’s your latest version, can you please tell me the version, I cant see on your 10 July 15 – v2.1.1 (according to your item detail page) this is too old. have any new version???
Hello there,
The latest 2.3.3 version has been released on 16th of February. We forgot to update the theme description change log but we do it on our Support Forums so customers are certain about the latest theme version.
Regards,
Filip
thanks for your kind information
thanks for your kind information
You are welcome.
sir I’ve purchased, but the one click demo installation does not have the same look in respect of your demo pages
Hello there,
Did you follow the Installation Screencast step by step? What’s the difference?
Regards,
Filip
yah, I followed all of them, but there I’ve selected the home 9 version, but after modifying the all I unable to change the button hover effect to red as you have done here http://veented.com/themes/north/home9/
please tell me from where I can change the button hover color ?
sir response please, i need help soon. with best regards
Hello there,
So the demo content has been actually successfully imported? I’m a bit lost. If it’s only about the accent color, this has been answered numerous of times on our Support Forums. In general, I’d appreciate if you could post your question on our Support Forums. It’s Sunday right now and we’re out of office actually but my support staff will be more than glad to help you out early in the morning. Thank you!
Regards,
Filip
I’ve imported the demo contents successfully. after making the home9 as my default front page, I changed the theme skin into dark. after that another font and bg color issue mostly solved but the buttons in hover mode doesn’t working well, it’s became white (same as the font color) on hover and I need it red on mouse over / hover. thanks for your response.
it’s very bad, because I’m not getting any password from your support site. and for this I can’t see the solved issues.
Hello there,
Did you check your spam folder for the confirmation e-mail? If it’s not there then please send me your username/email (you used for forums registration) to support@veented.com and I’ll set it up for you.
As for the issue, please quickly check that your website.com/wp-content/themes/north/css/style-dynamic.php file is accessible. If you get a 500 or 404 page error then please contact your host provider, they will fix it for you in an instant.
Regards,
Filip
my username is same as it here. and “themes/north/css/style-dynamic.php” is accessible
hey Filip there have two main issue: 1. buttons are working well except firefox; 2. the SKILLs percentage bars doesn’t showing perfectly on desktop browsers, but if I use the site as in mobile responsive version, then it’s showing properly.
these is too late to respond, never mind worst service I ever get, you are not supporting instantly here nor in the support site you provided. When we seek any issue regarding web scripts / design then the seekers need instant reply, but you are provided the worst support, there are too many best sellers who are supporting instantly but you guys providing worst. thanking you ~sbiswas
there have too many issues, questions…but haven’t got any response, you just make a reply and became offline again and again, after your answer within few mins I reply but on that time you are not there to hear me / solve my issues. I’ve tried many times to register on your support site also but your site does not giving me any activation link to my mail, I’m just waiting for that mail also to get help.
Hello again,
I’m truly sorry for all the inconvenience. First of all, as you can see in the item details we cover all support requests via our Support Forums. You can also find answers to most of your questions before even asking them. I asked you to send a private message to support@veented.com to resolve your account registration issue (WordPress has troubles sending e-mails to outlook.com and hotmail.com) but I haven’t received any message from you. I’d have activated your account right away. In addition, you asked your questions during the weekend when we’re slower on response time (I was actually on a family visitation when I was replying your messages). You also didn’t provide a link to your website and it’s hard to debug anything without see the problem live.
Anyway, I just reset your password to: temp1234 (you know the username and please change the password as soon as you log in). Please repost your questions there along with your site URL and I assure that my support staff will be more than glad to help you out with your issue.
Kind Regards,
Filip
I need privacy about sharing my site
You can mark your replies as private on our support forums. I truly suggest you to finally look there.
Regards,
Filip
I’ve posted but have not got reply http://veented.com/support/forums/topic/please-solve-my-accent-color-issues/
hello same things happen again, just a message and offline within 3 mins…. I’ve also posted my issues in the support forum there have no reply also, disgusting… there have lot of products I’ve purchased from themeforest but this type of support for the first time.
It’s been replied.
Regards,
Filip
Sir I’ve purchased your item but this item is not like as it mentioned, and the one click demo installation doesn’t working also with my new and fresh wordpress site. Sir I’m not getting minimum support that will help me to cure the issues, and I’m trying to connect with you last 2 days but I failed to get support. I also posted my issues on your external forum (http://veented.com/support/forums/topic/please-solve-my-accent-color-issues/) but I’ve not got any solve. So please solve my issues soon or, refund my purchase amount as soon as it possible. Thanking You. @sbiswas
I’ve replied your other comment.
Hello Filip,
Two days ago, I both the template. I like it a lot, it is great job. Only, I got a problem with the slider. I used the home 7 (video slide) template. The video doesn’t work on phone and ipad and also I couldn’t change the fixed picture.
I tried to write a topic on support, but I could’t create an account, a password was never sent to my e-mail.
Please, can you help me!
Best regards, Esra
Hello there!
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
Hallo Filip,
Thank you for your quick response. I’ll do it
Best regards, Esra
You are welcome!
Regards,
Filip
Hey,
First of all, nice theme and well done. But compared to some other themes we have running I experience that it is a bit slow. Is this something that you know about?
Are there ways of turning of features that might take up prestanda that we do not use.
Hello there!
Thank you so much for the purchase and kind words! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
hey, another issue, my video and logo on the home page are not responsive on my iPad and iPhone. How can i fix it. my website: empireofmotion.com. thx
Hello there!
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
Filip,
I tried several times to register there, but I haven’t received an email from you with the password. Please, can you answer here!!?? I lose my time and money. There is a lot of bugs that should be fixed!!
Hello there,
Did you check your spam folder for the confirmation e-mail? If it’s not there then you can send me a private message to support@veented.com and I’ll set the account up for you. The thing is that our North forums has over 1500 threads with 8000 posts and many of your current and future questions might have been already answered there so you won’t need to spend time on waiting for our reply.
First of all, your logo image is not accessible at all at this URL. This issue has been addressed many times on our forums, please send a message to support@veented.com with your forums nickname as I requested and I’ll set it up for you.
Regards,
Filip
Hey, I have one issue with the menu. My menu doesn’t work at the portfolio link. It works at the home page, but as i click to the porfolio, it doesn’t transfer to my menu. Please help. thank you
Hello there!
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
Best Regards,
Filip
Is it possible to customize the page loader graphic somehow?
Anyone else having a problem uploading this theme when it has worked in the past no problem?
PS – I can not submit a ticket – I am not receiving an email for password. Please help Veented. may day may day
PS – I can not submit a ticket – I am not receiving an email for password. Please help Veented. may day may day
Hello there,
Did you check your spam folder for the confirmation email? If it’s not there, please send us a private message to support@veented.com and I’ll manually set it up for you.
Regards,
FIlip
Fllip – I have checked spam folder and also sent you an email yesterday – I really need a resolve ASAP for a client of mine – please help. Sent you an email too.
We’ve replied your e-mail!
Fllip – sorry to be a pain in the a$$ – but you keep referring all of us to a “support” page but we can not register to view this. Even the link that is supplied to me via email goes to just the reference of this discussion – please help!
Hello there,
Right after you sent me the first private message with your forum’s username, I replied it with an information that your account has been activated. Did you receive it?
Regards,
Filip
Negative – and I am in the process of buying another theme because I have an urgent build that is behind. I seriously love your freakn’ theme and will even pay to extend the coverage on help – but we have got to figure out a more conducive way to communicate to help troubleshoot. I will even pay $25 for a quick 15 minute http://join.me/ and you see what I am dealing with and how to fix. Standing by /Chenzo
Hello there,
I’m truly sorry to hear that Chenzo. I really try to give my best providing best quality product I can. As I said – I activated your account right after I received your first e-mail. All you need to do is log in to your account on our Support Forums (I set your account to username/password you sent). I have personally moved from the support position to focus on theme development part. The support job is doing my employee that will be more than glad to help you with all your issues and she is also open for small customization jobs.
All I ask you is to give our support forums a chance by logging to your account.
Kind egards,
Filip
Hi, the Demo and also the support site are down.
Hello there,
Thank you so much for your comment! Our server had some internal issues and we’re in process of moving our sites to a new location. The support forums is up again.
Regards, Filip
Are you going to provide the update for WPBakery Visual Composer? My host updated our box to php7 and would like to keep my site running.
Hello there,
The latest North theme update comes with the very latest version of the Visual Composer plugin. Just redownload the theme files and update the VC plugin via Appearance / Install Plugins menu.
Regards,
Filip
I just downloaded the North archive, and the \Plugins\Visual Composer\js_composer\changes.txt still shows vs 4.9.1.
I uploaded the entirety of the js_composer.zip to my plugins folder and when activated via plugins, it shows there is an update available and that its running 4.9.1. Any suggestions?
Hello there,
Please update the plugin via Appearance / Install Plugins. It seems that the person responsible for the update updated the .zip file in the /waxom/framework/plugins/lib/ folder (you can grab it from there) but forgot to update the one in the separate Plugins folder. I’m so sorry for that!
Regards,
Filip
Your Demo is down, just thought I would let you know.
Hello there,
Thank you so much for your comment! Yes, we’re aware of that and are in the process of moving our theme previews to a new, more stable server. Thank you again!
Regards,
Filip
Hi team, I just received a message with a new version of north. Update 11. Feb.2016.
How can I update my current theme without damaging the website? Many thanks!! Awesome work !!
Cheers, Cristian
Hello Christian,
Please check this article on our support forums for a step-by-step guide.
Regards,
Filip
