360 comments found.
Hi.rtl support?
It has, yes 
The level of support that I have received is excellent. Having asked a question, I got a fully detailed answer, which ensured that I couldn’t go wrong. Awesome!
Happy to help
Hello – for some reason when I update my Factory theme to the latest version the top navigation icons that are hooked with the class “right secondary arrow no-divider” in the menu are not displaying correctly. They were two arrow icons (next to ‘request a quote’ and ‘contact us’ but are now two solid rectangle blocks. Thoughts?
http://www.imetcorporation.com/_imc-wp-2016/Hi tkrol
Hmm, haven’t seen this as an issue before. For now, install this plugin: https://wordpress.org/plugins/simple-custom-css/
Then, within Appearance > Custom CSS, add this line:
body .cg-primary-menu .menu > li > a:before { background-color: transparent; }
I’ll check it out on our dev instance and push a fix if required.
Best
Simon
Perfect – worked fine – thanks for the quick response!
Factory Update Now Available
The latest version of Factory, version 1.3 is now ready. It includes the updated Visual Composer plugin which resolves issues in WordPress 4.5
Instructions on updating the theme
Note:
After updating, ensure Visual Composer is updated also within Appearance > Install Plugins
Simon from CommerceGurus
Do you have an HTML5/CSS3 version?
Hi Nufsed – sorry it’s WordPress only.
Best
Simon
Hi there,
I have just purchased and installed theme. I have installed demo content. The website look as per the demo. The issue I am having is visual composer. I have used before on other sites. The issue is that when go to edit a page the visual composer section does not show. the visual composer icon just spinning. If i click on classic mode I can see all of the content in the edit box ([vc_row type=”full_pa….......etc) but when click on backend editor nothing.
If I click on + i can see all of the shortcodes but not able to use.
I have all of the plugins recommended to use. I am on WP 4.5
Any help appreciated. Richard
Hi Richard
WP 4.5 dropped literally 15 hours ago and VC isn’t updated yet to support it. I’d revert to WP 4.4.2 until VC has an update out. http://dominiquej.com/how-to-downgrade-wordpress-to-previous-version/
Best
Simon
Hi Simon,
I thought that maybe the case. Have downgraded WP and all OK.
Cheers for the quick response, much appreciated.
Will you add the updated version of VC when compatible with 4.5.
Cheers Richard
No problem at all Richard. Yep, we’ll test the latest VC as soon as it’s out with WP 4.5 and push out an update once we check everything works correctly. Hopefully by the end of the week.
Best
Simon
Hello, I saw here the link for theme documentation and video how to set up it. Why it’s not in the package of theme? Why should I read all comments to find this link?
Hi there – there should be a link within the /documentation folder to the docs – here it is: https://commercegurus.freshdesk.com/solution/folders/5000277292
The direct link to the setup guide is here: https://commercegurus.freshdesk.com/solution/articles/5000691011-setup-factory-install-guideBest
Simon
thank you, I was just surprised that I didn’t find it easy in the theme package
Hey there
Ensure you’ve downloaded the ‘All files and documentation’ version of the zip from your ThemeForest a/c – there’s a /documentation/commercegurus folder in that with the docs.
Happy to help,
Best
Simon
/*
CTC Separate Stylesheet
Updated: 2016-04-06 18:47:59
Theme Name: Factory Child
Theme URI: http://factory.commercegurus.com/
Template: factory
Author:
Author URI:
Description: Factory is a precision designed WordPress theme for any kind of business
Tags: light,white,two-columns,three-columns,right-sidebar,custom-background,custom-header,custom-menu,featured-images,flexible-header,sticky-post,theme-options,translation-ready
Version: 1.2.0.1459968479
*/
Hi there,
I’m not sure what the question is?
We actually include a starter child theme in the main Factory zip package which I would recommend you start with.
Give that a shot.
Best,
Colm
thank you I found it
Hello – need some help.
I want to disable: “Show page title? Select whether you wish to display the page title or not. Show Hide
I’ve tried setting it to Hide on all pages, but it still shows up on some – particularly Woocommerce pages. Please help?
Hi there,
WooCommerce pages are subject to a slightly different page generation process so you’ll need a bit of custom css in Theme Options -> Custom Code to ensure it’s hidden on this pages. Add this
.header-wrapper {
display: none;
}
That should do it!
Colm
Hey Colm, unfortunately that did not fix it – it’s still showing up.
Hi Zach
Can you pop a link to your site to support@commercegurus.com and reference this comment – I’ll check it out.
Best
Simon
Does it include PSD files?
Hi there
Factory was designed in the browser so no PSD file exists I’m afraid.
Best
Simon
Why it always doesn’t work at me same perfect as at your tutorial?)) I have problems with installation plugins and import data.
When I click on import data I get this Failed to import “Logo One”: Invalid post type logos Failed to import “Logo Two”: Invalid post type logos Failed to import “Logo Three”: Invalid post type logos Failed to import “Logo Four”: Invalid post type logos Failed to import “Logo Five”: Invalid post type logos Failed to import “Logo Six”: Invalid post type logos Failed to import “Logo Seven”: Invalid post type logos Failed to import “Logo Eight”: Invalid post type logos
when I click to install plugins I get this An error occurred while installing CommerceGurus Toolkit: Download failed. Not Found. An error occurred while installing WPBakery Visual Composer: Download failed. Not Found. An error occurred while installing Layer Slider: Download failed. Not Found.
Hi there,
99% of install problems are usually down to poor quality hosting.
In your case, your first error (the import error) is because of the second issue – the plugins not being install. My guess is you have permissions issue with your host.
If you install the plugins manually you can re-try the import process.
To install the plugins manually follow this guide
https://commercegurus.freshdesk.com/solution/articles/5000680444-i-get-the-following-error-installing-plugins-the-remote-plugin-package-consists-of-more-than-one-filBest,
Colm
thank you for answer, I use midphase.com, do you know what exactly can cause these problems and I will ask them. I will do that way that you just described, but I would like still that my hosting will be better)
Hi there,
It could be a permissions problem or an issue with the php zip modules – hard to say without actually being in the shoes of the hosting company.
I would recommend switching to a host where you never have these kinds of issues like Siteground www.commercegurus.com/supsiteground
Colm
I wish to know this earlier, but I just bought them for 3 years by request of client
Sorry to hear that – I myself have been burned by many poor quality WordPress hosts in the past. It’s an occupational hazard at this point!
Colm
Hi, I would like to know if it’s ready for translations and WPML compatible. Thanks
Hi there,
Yes we support WPML and the theme is translation ready
Colm
Hi, Favicon only appears on chrome. Please advise!
Hi there,
Have you upload a favicon via Appearance -> Customize -> Site Identity
https://imgur.com/Hs2K1PaThat’s where Favicons must be uploaded now in WordPress.
Best,
Colm
Hi! Can you please tell me how I can change text color of main menu to white when it’s actived, and sub menu item, when people hover on it? Now the text is black, and background is blue, it’s not so good to see.. The address is: http://aishensch.greendragon.xyz/ Thank you in advance, Thao
Hi there,
Try adding this to Theme Options -> Custom Code
.cg-primary-menu-below-wrapper .menu > li.current_page_item > a {
color: #fff !important;
}
Best,
Colm
Hi Colm, thank you for your help and support. But unfortunately is doesn’t work. Still blue background and dark color text..
Hi there,
shoot me your login details via a new ticket here https://commercegurus.freshdesk.com/support/tickets/newand I’ll take a look for you.
Best,
Colm
Show Full Post if There is No Excerpt.
Example:
<?php
if(!$post->post_excerpt) {
the_content();
} else {
the_excerpt();
}
?>
Hi there,
We’ll consider additional post output options in the future but it’s not likely to be added in the near future. in the meantime, I would recommend you implement this in a child theme.
Best,
Colm
What a pity! Just one header added at the beginning of the entry. And once the layout is incoherent;)
Hi there,
It’s very easy to control the blog index layout precisely at the moment using the moretag
e.g. http://www.wpbeginner.com/beginners-guide/how-to-properly-use-the-more-tag-in-wordpress/Our theme framework is largely infliuenced by Automattic’s way of doing this in Underscores (http://underscores.me/) and this is how WP encourages people to manage blog post indexes now – which is why we do it this way.
So you would simply add a moretag early in the post which is effectively your ‘excerpt’
That should do it. That’s how it’s done here http://factory.commercegurus.com/news/For anything else the child theme is the best way to go.
Colm
IF enable Visual Composer for, posts and custom post types text in a post is shifted
Example:http://imgur.com/a/89Xo4
Hi there!
Interesting – we haven’t had someone enable VC for a post before so this issue has never come up. It should be resolvable – try adding this to Theme Options > Custom Code:
body.single-post .content-area .container {
width: auto;
padding: 0px;
margin: 0px -15px;
}
Best
Simon
In addition, the grid destroys blog 
You have to test around the theme.
Hmm, which grid is this? Can you send a link and a login to support@commercegurus.com and I’ll check it out.
Best
Simon
Blog grid http://factory.commercegurus.com/news/?newslayout=grid-news-two&blogsidebar=default
I Tests on localhost, so I cant give the link.
Hi there
I don’t see an issue with this – if you can send instructions on how to replicate your issue to support@commercegurus.com along with a screenshot – comments are usually for pre-purchase questions so it’s easier to manage support by email.
Best
Simon
If you can send a link to the page this is occurring on to support@commercegurus.com we’ll take a look.
Best
Simon
If this is not a problem check your own demo.
If you have a specific page where it’s not rendering correctly on your site please send it to support@commercegurus.com along with your WP site url and your WP admin user/pass and we’ll take a look for you.
Colm
Ah I see – I’ve fixed this now in our dev version – it will be included in the next theme update. You can tweak the position of the icon now by adding this to Theme Options > Custom Code
.sidebar.right .widget.button.icon i {
left: 43px;
}
Best
Simon
thanks
You can provide support for the latest WPBakery Visual Composer 4.11.1 ? Example: Equal height: If checked columns will be set to equal height.
Hi there
We’re currently testing 4.11.1 with the theme on our staging site – this will be included in the next theme update once we make sure everything works ok.
Best
Simon
Page Header Issues: If you look at our page at http://www.overwatch.company/product-solutions/ you can see that the page header is a grey area. We are wanting to be able to add our own image and set our own height, or REMOVE the header image completely but still KEEP the breadcrumbs and share button. Right now it is a complete mess in the settings not allowing it. There is no where to set the page header height, and if you remove the page title in the settings the light gray area with the breadcrumbs and share button disappears. How in the world can we fix this??
Hi there!
It’s easy to make this the same as the demo site, first add some padding to the page heading within Theme Options > Page Options
These are the demo settings: http://awesomescreenshot.com/0db5qk7f2f
There’s an option in that to add a default image. For a custom banner image just for that page add an image to the ‘Featured Image’ section when editing it.
http://awesomescreenshot.com/09d5qk7o4cBest
Simon
Did not work. Shall we try again? We added a solid white image, 1200 pixels wide by 200 pixels tall to the featured image section of the exact page I gave you in the initial post. Nothing. Still is a gray background with high text on it, which we want neither of. Again, how can we get this to work.
Hi there
The grey background is actually an opacity layer – it adds black shading over an image. If you upload a photo instead you’ll see how it’s intended – see a demo page for an example – http://factory.commercegurus.com/about/
If you don’t what the opacity layer you can remove it with a bit of css within Theme Options > Custom Code:
.header-wrapper .overlay { display: none; }
Of course, the text will now be white and be invisible as you’ve added a white image instead of a solid photograph. You can change the text color with the following:
.header-wrapper h1.cg-page-title { color: #000; text-shadow: none;}
That will change it to black.
Best
Simon
How do i remove the page title text but not the share button or breadcrumbs
I want to be able to remove the page title text, upload my own image, keep the breadcrumbs, keep the share button
Ok, that’s just
.header-wrapper h1.cg-page-title { visibility: hidden; }
You can tweak the top and bottom padding afterwards within Theme Options > Page Settings if you want to reduce it a bit.
Best
Simon
Well we hacked up the CSS file and got it, only problem is the side of the bar that has the share button is curved upwards, and I wish it was just straight like the other side. You should really consider adding this to your theme as a selectable option: remove the transparency or set its level, the ability to complete remove the actual text of the page titles, the ability to keep the breadcrumb bar, and the ability to keep the share button. Those ALWAYS get changed by people and those features would be much welcomed.
Thanks for the feedback – we’ll look at page options in the next update – it’s a balance, allowing for customizability in the Theme Options while having a fast-loading theme without too many if/else statements.
You can remove the curve on the breadcrumbs with the following if you wish:
.breadcrumbs-wrapper { border-bottom-right-radius: 0px; }
Best
Simon
One last thing, the news page, doesn’t allow the same look as the other pages. You can upload a featured image, but it doesnt work? http://www.overwatch.company/news/ Still gray up top?
An image is added to the News Archive page via Theme Options > News Settings
Simon
Got it, thank you.
Hey there!
I see a parallax effect on that section – it’s quite subtle in Visual Composer but it’s definitely there – if you look closely at it and scroll up and down you can see the background move.
I believe the VC team are going to add more options around parallax in a future update which will allow people to make it a bit more obvious.
Best
Simon
Hi Simon, Oh yes, you’re right! I see it now. Thank you so much for your answer. This theme is really nice. I like it! Thao
About footer, if I change it to 3 columns, it stays on the left side instead of in the middle. Can you tell me how I can change it, please? Thanks, Thao
Hey Thao!
To change the footer to 3 columns:
It involves changing a line in the theme – /themes/factory/functions.php
Line 534. Change references from
col-lg-3 col-md-3
to
col-lg-4 col-md-4
Best
Simon
Hi Simon, thank you, it works. But sorry that I disturb you again, in second footer, I changed from col-lg-6 col-md-6 to col-lg-12 col-md-12 (I need only one column there), but it stays on the left again, I tried with: .boxed .second-footer { margin: 0px auto; } in style.css, but it doesn’t work. Can you please help me? Thank you so much! Thao
Hey Thao
Can you send a link to your site to support@commercegurus.com and I’ll take a look.
Best
Simon
Hi Simon, you got an email from thao@thati-design.xyz
