Discussion on Aurum - WordPress & WooCommerce Shopping Theme

Discussion on Aurum - WordPress & WooCommerce Shopping Theme

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Hello Since the last wordpress update to 4.5 i am not able to see tinymce toolbar anymore and the content text in the editor appear to be white on white background… i use last version of aurum theme, tried to reinstall, deactivate all plugins , switch theme but still no way to enable the tinymce toolbar.

Any advice on how to fix this ?

Thanks

Hi webattractif,

Please contact the plugin author for this issue.

Kind regards,
—Ylli

Hi, hope you can help :-)

On our clients website they only have 1 product for each item. How do I remove that item from the site once it has been sold. Hope that makes sense.

Thanks in advance.

Hi maltings,

1. Go to Woocommerce > Settings and click the Products tab
2. Click the Inventory link at the top
3. Check the Out Of Stock Visibility option to hide out of stock items



Kind regards,
—Ylli

Thanks for the speedy response Ylli. It’s still not removed it from the site? I have it setup as you’ve said. I’ve gone through and made a dummy payment (dropped a product to 1p) but it’s still showing on the site after going through to checkout and purchasing it.

Thanks in advance.

Hi maltings,

Hmm, can you please contact WooCommerce support for this question please. Or maybe this is mentioned somewhere on their documentation site.

Kind regards,
—Ylli

hello

I have problems of my templets..

Visual Composer not work and Visual edit can’t work.. could please fixed this issue

Thank you Mohamed

Hi Mohamed,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

Hello,

1. In my shop, all the “Add to Cart” button are disappeared. The button is gone in Main shop page and single product page.

2. Wordpress have released version 4.5, should I update it?

3. Should I update Envato Market and Advanced Custom Fields plugins?

Hi nkyang,

Can you please add the code below to Custom CSS

.yith-wcwl-add-button.show {
    margin-top: 0px;
    margin-bottom: 25px;
    float: left;
}

P.S: Please update your theme to the latest version if you are using an old version of our theme.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind regards,
—Ylli

Hello, I am a problem with my Pages.

Last time, there are still ‘Page Option’ for me to change page titles and so on. Like this: http://i.imgur.com/5WexzoK.png. But now, I cannot find it in my pages anymore.

Hi nkyang,

You are using an old version of our theme and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Note: If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.

Kind regards,
—Ylli

Hi ive tried to upload the theme but get the error:

Are you sure you wanna do this ?

Pls try again.

Ive uploaded the zip as well as click and unzipped it to find the zip file inside both cant upload. pls assist.

Ive downloaded the same theme yesterday and did up the website and did not have a problem. This is for another website using the same theme and then i encounter this.

Is it because i didnt do the licensing thing for yesterdays website ? ( i dont know how to do this ) i paid and installed everything and it was ok. But now today exact same thing but get that error above

Hi there,

Most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 9.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.

There two ways to solve this problem.

1— You can either get your web host to increase your PHP limits.

2—You can upload your theme via an FTP client.

Recommended PHP configuration limits are as follows:

max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M

For more info visit this link Recommended PHP Configuration Limits

If you need more info, please don’t hesitate to reply us :)

Kind Regards,
Art

Hi, my visual composer dosen’t load the backend and the frontend… . Any solution? Thanks

Hi there,

We will release the new theme update which will have the latest plugin updates too and will be compatible with the latest WordPress, make sure you’ve ticked the “Notify me by e-mail”.

Kind Regards,
Art

Hello is it possible to set hedader with logo in centre and menu under logo but with search and cart icon on right?

Hi ruikowski,

You can achieve something like that but without the cart and search on the right, you can se our Jewelry demo which is something like that.

Regarding the spacing problem, can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.

P.S. make sure you’ve disabled the Maintenance/Coming Soon mode

Kind Regards,
Art

www.lautwear.com

Hi ruikowski,

Can you please try to add that code on the Responsive tab inside the Custom CSS, and then it will not affect other sizes.

(view large version)

Kind regards,
—Ylli

Hello,

I’ve purchased your theme a few months ago from this account: adina0912

I’m having issues right now with the visual composer editor not opening / running.

I’ve contacted the WP Bakery Visual Composer guys and they told me I have to fix this with you as the visual composer code is built in the theme and I have to get rid of it safely.

I’m waiting for your response!

Hi adinaciobanu, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
Art

Hi there,

I’m unable to install this theme on a new wordpress.org install. Tried another theme no problem, I don’t have any plugins installed or activated as yet.

The error I get is:

Are you sure you want to do this?

Please try again.

Your help would be appreciated.

Thank you

Teresa

Hi Teresa, Most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 9.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.

There two ways to solve this problem.

1— You can either get your web host to increase your PHP limits.

2—You can upload your theme via an FTP client.

Recommended PHP configuration limits are as follows:

max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M

For more info visit this link Recommended PHP Configuration Limits

If you need more info, please don’t hesitate to reply us :)

Kind regards,
—Ylli

Hello,

This is great theme with a ton of options, thanks for that! I’m having an issue with my checkout on my localhost. The checkout button doesn’t proceed to the checkout page. It just loads the cart page, without content. This is also interesting:

// Proceed to Checkout $(”#proceed-to-checkout”).on(‘click’, function(ev) { ev.preventDefault();

$('input[name="proceed"]').click();
});

Not sure why its defaulted, but if I hardcode the href to /checkout, it works.

Also, on the checkout page, is there an option to add a separate shipping address? All I see is one form for billing, and sometimes the billing address is different from the shipping address.

Please let me know! thanks.

Hi Corbinsan

That code you saw it is supposed to work in the cart page only.

Please make sure you don’t have any JavaScript errors in console thats why it doesn’t work.

Also make sure you are using latest Aurum version as well.

Here is video demonstration of how billing address works (if there are no JS errors):

http://drops.laborator.co/1737S


Best regards,
Arlind

I would like to create a “Bestsellers” slider; just like on the Demo homepage http://themes.laborator.co/aurum/fashion/, could you walk me through this? also, how can I change the “Share this item” bar on single product pages to include the images of those websites(facebook, twitter, etc)

Thank you for the awesome theme! http://btltees.staging.wpengine.com/

Hi there,

Sorry, I misunderstood your question, you were looking for the Footer Widgets, in the homepage edit it and via Visual Composer add the following element, and make sure you select in the drop down the right one:

(view large version)

and then go to Appearance > Widgets add these widgets: (view large version)

Kind Regards,
Art

Thank you

You’re welcome :)

Hey there, can you tell me how the CSS code for bigger Social Buttons in Footer? Can I make them colored (for example Facebook=blue, Instagram=brown, Youtube=red)?

Thanks for your support!

P.S. I was wondering in themeforest why the search is quite uncomfortable…when I search “social css” I get all items with social or css and not the combination.

Hi ramhofni

To increase the size of social buttons, please use this CSS:

footer.site-footer .social-networks li a i {
    height: 30px;
    line-height: 30px;
    padding: 0px 5px;
}

As for coloring, please add the following codes to apply hover color for buttons:

footer.site-footer .social-networks i.entypo-facebook:hover {
    color: blue;
}

footer.site-footer .social-networks i.entypo-twitter:hover {
    color: lightblue;
}

And so on..

Yes, Themeforest search function does not work the way it is supposed a lot of clients complain about this but we can’t do anything about this unfortunately :(


Best regards,
Arlind

Please help :) I menage everything apart…. how to set up transparent header on single page product? You cannot edit the page as everywhere else :( http://www.seriofruta.pl/produkt/acai-superfood-2/ Kind regards, Ewa
Hi Ylli, All the pages on the web site www.seriofruta.pl are set to transparent header ( I also set it up to purple stripe )and it works well, only when i go to shop> and click either on product image or product description and it direct me to the single page product the menu links and icon is default black color because I dont see any way to change it to transparent header. There is no edit page option…just edit product :/ ex: http://www.seriofruta.pl/produkt/acai-superfood-2/

I cannot figur it out how to change it. Thank you for quick reply. Kind regards. EWA

by the way i know how to change just the color of the links…. i need to make it transparent so it will be white and when i hover over it is half transparent and the icon will be white as well.

Hi Ewa,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Visual Composer Backend editor is not loading! I have deactivated all the plugins but still the same result! How can I re-install it or update or repair?

Thanks!

I have bought the theme with the account: “adinaciobanu” – current URL: www.nouriso.com

Hello – the account I purchased the theme with is “adina0912” – the issue is above

Are there any other information you would need?

Hi adina0912,

We are not allowed by Envato to reply to the users who don’t have badge next to their username as i mentioned earlier, so please post with the account that you bought our theme.

Thank you for your understanding!

Kind regards,
—Ylli

Hello,

I’m having issue with the visual composer. It is not loading the backend editor, I cannot make a new page or add any item or import any template.

I’ve de-activated all the plugins and activated only the theme-required ones – still no chance.

Can you help me? url: www.nouriso.com

Hi adinaciobanu,

Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind regards,
—Ylli

Hi. I have problem with theme language strings. i try to upload Turkish .po file to my website via WPML but some of them aren’t translated. As ? real?ze, there are some strings related to source. I dont know how to explain that.

225 of all strings not translated 155 of all strings translated

“view in source” doesn’t show in “translated strings” http://prntscr.com/ascmj2

“view in source” shows in “not translated strings” http://prntscr.com/ascmt0

That’s why i am asking this to you.

Some words are double in theme.

Do you have any idea about that? if yes, please help me.

Thank you

Hi husame

All strings are contained within Aurum theme textdomain and they should be translated by default, at least Loco Translate can translate aurum strings. If not, then you should ask WPML to check what is the problem and guie us whats wrong with our code probably.


Best regards,
Arlind

We have just purchased and installed the Aurum theme. We have the latest version – 2.9. We are having a problem. When we click on the “All Pages” link in the WP admin area, there is an error message saying “that page isn’t working. There was an error handling that request.” This happens with both the regular and child theme. When I switch back to a regular WP theme, like Twenty Twelve, there is no problem.

Hi Pederweb,

Would you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Best,
Imran

Hi,

I bought this theme for 2 of my clients and its not working well with visual composer, its not working at all and im using wordpress 4.5.

Are you going to fix it or do you refund me for those two themes?

Best Wishes Sedweb

HI Sedweb,

Thanks for dropping by! Would you please confirm that you are using the latest version (v.2.9) of Aurum? And kindly provide us with a detailed description of your obstacle with the links to the sites of your clients, so that we can offer you with a tailored answer.

Best,
Imran

Hi, Aurum is cool, but – I have a problem with sending messages from contact sections do not arrive to my email.

Hi Ohana,

Thanks for reaching out! Would you please provide us with the link to your site and some more description of your problem? So that we can be of your assistance.

Best,
Imran

When I want to add a variable product to add clothing size, the tab ‘size’ doesn’t appear in the dropdown at attributes.

kind regards,

Jonathan

Hi Jonathan,

Thanks for writing in! Your question has already been replied.

P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have written to us earlier and just reply there with your new question. Because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread :)

Best,
Imran

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