3572 comments found.
Hello Since the last wordpress update to 4.5 i am not able to see tinymce toolbar anymore and the content text in the editor appear to be white on white background… i use last version of aurum theme, tried to reinstall, deactivate all plugins , switch theme but still no way to enable the tinymce toolbar.
Any advice on how to fix this ?
Thanks
Hi, hope you can help 
On our clients website they only have 1 product for each item. How do I remove that item from the site once it has been sold. Hope that makes sense.
Thanks in advance.
Thanks for the speedy response Ylli. It’s still not removed it from the site? I have it setup as you’ve said. I’ve gone through and made a dummy payment (dropped a product to 1p) but it’s still showing on the site after going through to checkout and purchasing it.
Thanks in advance.
Hi maltings,
Hmm, can you please contact WooCommerce support for this question please. Or maybe this is mentioned somewhere on their documentation site.
Kind regards,
—Ylli
hello
I have problems of my templets..
Visual Composer not work and Visual edit can’t work.. could please fixed this issue
Thank you Mohamed
Hello,
1. In my shop, all the “Add to Cart” button are disappeared. The button is gone in Main shop page and single product page.
2. Wordpress have released version 4.5, should I update it?
3. Should I update Envato Market and Advanced Custom Fields plugins?
Hi nkyang,
1. Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
2— We will update Aurum today, or tomorrow at least, and it will be Wordpress 4.5 compatible 
3— Yes, you can update those plugins 
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread 
Kind regards,
—Ylli
3. How to enable Mega Menu as shown in Demo?
Hi nkyang,
1— What version of our theme are you using please, i can’t see because you have blocked it to see from us?
2— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer 
3— As we have wrote on our item page:
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
If you use UberMenu don’t forget to disable skin,
(view large version)
and it will fit the Aurum-s style 
Kind regards,
—Ylli
1. What do you mean by ‘block’? I am using V2.9 2. See this image, i want to make it looks more organized and alligned. http://imgur.com/K9CDXEp & http://imgur.com/zXz88Wd 3. How to fix this magnifier picture? It cannot show whole image(height). As you can see from this image, http://imgur.com/l60eiYh... I have hovered my mouse to bottom of the image, but the magnifier is not showing the bottom part.
Hi there,
You are using an old version of our theme (2.9) and the latest version for the moment is (2.9.1), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Regarding your second question, I cannot understand what you’re trying to keep as more organized.
Kind Regards,
Art
1) I want to place “Add to Wishlist” beside the “Add to Basket” button. http://imgur.com/tlNxXvD
2) I want to change “Add to Basket” to “Add to Cart”
3) I want to turn the “Add to Basket” button from Light Grey to #333333 color when inactive and turn Green when hovered.
4) I want to turn “Add to Wishlist” into #999999 when inactive and turn into #333333 when hovered.
5) I want to make “Add to Wishlist” button become an icon, is it possible?
Kindly visit: http://goo.gl/JpQWV4
Hi nkyang.
1— I’m sorry but this option is not possible.
2— To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
3— Can you please add the code below to Custom CSS:
.shop-item-single .item-info.summary form.cart .button {
background: #333333 !important;
color: #fff !important;
}
.shop-item-single .item-info.summary form.cart .button:hover {
background-color: green !important;
}
4— Just add the code below to Custom CSS:
.shop .yith-wcwl-add-to-wishlist .yith-wcwl-add-button .add_to_wishlist {
background: #999999 !important;
}
.shop .yith-wcwl-add-to-wishlist .yith-wcwl-add-button .add_to_wishlist:hover {
background: #333333 !important;
}
5— Can you please add the code below to Custom CSS
.shop .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a ,
.shop .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a {
color: transparent !important;
width: 37px !important;
white-space: nowrap;
}
.shop .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a:before ,
.shop .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a:before {
color: #fff !important;
}
Kind regards,
—Ylli
This is for my previous question which was unclear.
As you can see at left image, the “Add to Wishlist” is close to product description. But I want to make it in the middle with spaces like right image. Can you please advice one this?
Hi nkyang,
Can you please add the code below to Custom CSS
.yith-wcwl-add-button.show {
margin-top: 0px;
margin-bottom: 25px;
float: left;
}
P.S: Please update your theme to the latest version if you are using an old version of our theme.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hello, I am a problem with my Pages.
Last time, there are still ‘Page Option’ for me to change page titles and so on. Like this: http://i.imgur.com/5WexzoK.png. But now, I cannot find it in my pages anymore.
Hi nkyang,
You are using an old version of our theme and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Note: If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Kind regards,
—Ylli
Hi ive tried to upload the theme but get the error:
Are you sure you wanna do this ?
Pls try again.
Ive uploaded the zip as well as click and unzipped it to find the zip file inside both cant upload. pls assist.
Ive downloaded the same theme yesterday and did up the website and did not have a problem. This is for another website using the same theme and then i encounter this.
Is it because i didnt do the licensing thing for yesterdays website ? ( i dont know how to do this ) i paid and installed everything and it was ok. But now today exact same thing but get that error above
Hi there,
Most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 9.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.
There two ways to solve this problem.
1— You can either get your web host to increase your PHP limits.
2—You can upload your theme via an FTP client.
Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to reply us 
Kind Regards,
Art
Hi, my visual composer dosen’t load the backend and the frontend… . Any solution? Thanks
Hello is it possible to set hedader with logo in centre and menu under logo but with search and cart icon on right?
Hi, no i mean like this: http://bit.ly/1XEhP43 but with cart icon and search.
I have also some problem with slider. Is empty space between slider and header. When i change slider padding for -80px is ok, but then on mobile slider cover a header. Hope you understand me.
Hi ruikowski,
You can achieve something like that but without the cart and search on the right, you can se our Jewelry demo which is something like that.
Regarding the spacing problem, can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
www.lautwear.com
Hi ruikowski,
Can you please try to add that code on the Responsive tab inside the Custom CSS, and then it will not affect other sizes.
Kind regards,
—Ylli
Hello,
I’ve purchased your theme a few months ago from this account: adina0912
I’m having issues right now with the visual composer editor not opening / running.
I’ve contacted the WP Bakery Visual Composer guys and they told me I have to fix this with you as the visual composer code is built in the theme and I have to get rid of it safely.
I’m waiting for your response!
Hi there,
I’m unable to install this theme on a new wordpress.org install. Tried another theme no problem, I don’t have any plugins installed or activated as yet.
The error I get is:
Are you sure you want to do this?
Please try again.
Your help would be appreciated.
Thank you
Teresa
Hi Teresa, Most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 9.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.
There two ways to solve this problem.
1— You can either get your web host to increase your PHP limits.
2—You can upload your theme via an FTP client.
Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to reply us 
Kind regards,
—Ylli
Hello,
This is great theme with a ton of options, thanks for that! I’m having an issue with my checkout on my localhost. The checkout button doesn’t proceed to the checkout page. It just loads the cart page, without content. This is also interesting:
// Proceed to Checkout $(”#proceed-to-checkout”).on(‘click’, function(ev) { ev.preventDefault();
$('input[name="proceed"]').click();
});
Not sure why its defaulted, but if I hardcode the href to /checkout, it works.
Also, on the checkout page, is there an option to add a separate shipping address? All I see is one form for billing, and sometimes the billing address is different from the shipping address.
Please let me know! thanks.
Hi Corbinsan
That code you saw it is supposed to work in the cart page only.
Please make sure you don’t have any JavaScript errors in console thats why it doesn’t work.
Also make sure you are using latest Aurum version as well.
Here is video demonstration of how billing address works (if there are no JS errors):
http://drops.laborator.co/1737SI would like to create a “Bestsellers” slider; just like on the Demo homepage http://themes.laborator.co/aurum/fashion/, could you walk me through this? also, how can I change the “Share this item” bar on single product pages to include the images of those websites(facebook, twitter, etc)
Thank you for the awesome theme! http://btltees.staging.wpengine.com/Hi there,
The “Bestsellers” slider is a Product Carousel, which you can add via the Visual Composer and then choose your bestsellers by using the Build Query function.
Regarding the sharing on single product page, you can show them with icons by going through Laborator > Theme Options > Shop Settings, scroll down and there you’ll see the Share Style toggle where you have to select Icon
Kind Regards,
Art
Thank you Art, and how can I recreate the same row you have in the Demo Homepage with the columns “FEATURED” “NEW PRODUCTS” “ON-SALE” “TOP RATED”?
Have a great day, -Luigi
Hi Luigi,
These rows are using the Products shortcode while the titles are manually set, you cannot select only featured products or new products automatically, what you can do is select these items manually by using the Products shortcode and then using the Build Query feature to select items manually.
Kind Regards,
Art
I’m sorry but would you mind to post the parameters used; anything I would need to recreate the design of this element(boarder color and thickness, how you got the titles where they are, and where to specify only Sale items). Thank You
Hi btltees,
This is what it looks in the Visual Composer, see what we used:
(view large version)
Here you have the insights of Build Query:
(view large version)
Kind Regards,
Art
I do believe this is the BESTSELLERS row, is that correct? What I need help recreating is not the Bestsellers Product Carousel, but rather the row directly below with the 4 boxes labeled “FEATURED” “NEW PRODUCTS” “ON-SALE” “TOP RATED”. Each box has 3 product previews and looks like this:
FEATURED
BILLIONAIRE BOYS £20.00 lCOOLKIDS £3.00 lDIALOG £15.00
NEW PRODUCTS
BUTTERFLY £18.00 STONEDETAIL £20.00 FESTIVAL STONE £13.00
ON-SALE
OBLIVION £20.00 £18.00 JUMPSUIT £33.00 £2.00 SELECTED £20.00–£29.00
TOP RATED
PAUL SMITH £45.00 SPITFIRE £35.00 LEATHER ONE £35.00
Okay, I inspected the row and found that it was in fact footer widgets? I recreated the fields. however, I still need the styling you used to control the look of the widgets(how you got the border, etc) Thank You
Hi there,
Sorry, I misunderstood your question, you were looking for the Footer Widgets, in the homepage edit it and via Visual Composer add the following element, and make sure you select in the drop down the right one:
and then go to Appearance > Widgets add these widgets:
(view large version)
Kind Regards,
Art
Thank you
You’re welcome 
Hey there, can you tell me how the CSS code for bigger Social Buttons in Footer? Can I make them colored (for example Facebook=blue, Instagram=brown, Youtube=red)?
Thanks for your support!
P.S. I was wondering in themeforest why the search is quite uncomfortable…when I search “social css” I get all items with social or css and not the combination.
Hi ramhofni
To increase the size of social buttons, please use this CSS:
footer.site-footer .social-networks li a i {
height: 30px;
line-height: 30px;
padding: 0px 5px;
}
As for coloring, please add the following codes to apply hover color for buttons:
footer.site-footer .social-networks i.entypo-facebook:hover {
color: blue;
}
footer.site-footer .social-networks i.entypo-twitter:hover {
color: lightblue;
}
And so on..
Yes, Themeforest search function does not work the way it is supposed a lot of clients complain about this but we can’t do anything about this unfortunately 
I menage everything apart….
how to set up transparent header on single page product? You cannot edit the page as everywhere else
http://www.seriofruta.pl/produkt/acai-superfood-2/
Kind regards,
Ewa
I cannot figur it out how to change it. Thank you for quick reply. Kind regards. EWA
by the way i know how to change just the color of the links…. i need to make it transparent so it will be white and when i hover over it is half transparent and the icon will be white as well.
Hi Ewa,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Visual Composer Backend editor is not loading! I have deactivated all the plugins but still the same result! How can I re-install it or update or repair?
Thanks!
I have bought the theme with the account: “adinaciobanu” – current URL: www.nouriso.com
Hi adinaciobanu,
You are probably using an old version of our theme.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hello,
I checked the Envato Toolkit but there are NO updates for the theme available (indeed the theme version is 2.8)
I’ve checked my envato market account and generated a new API key, inserted them in the Envato Toolkit, the registration was successfull, but NO updates available. The “themes” tab didn’t appear – only the old setting tab.
Any other solutions? Or any way I can “fix” the Envato Toolkit? In case it helps, I’m running the theme from a GoDaddy Managed Wordpress (4.5) account.
Also, when I enter the link to activate the Envato Toolkit from the Aurum Help Menu, I get a “not enough rights” message. The link I’m trying to access is: /wp-admin/themes.php?page=tgmpa-install-plugins – from the first step of the theme update help – tutorial.
I’m working on the admin account!
Thanks!
Hello – the account I purchased the theme with is “adina0912” – the issue is above
Are there any other information you would need?
Hello,
I’m having issue with the visual composer. It is not loading the backend editor, I cannot make a new page or add any item or import any template.
I’ve de-activated all the plugins and activated only the theme-required ones – still no chance.
Can you help me? url: www.nouriso.com
Hi. I have problem with theme language strings. i try to upload Turkish .po file to my website via WPML but some of them aren’t translated. As ? real?ze, there are some strings related to source. I dont know how to explain that.
225 of all strings not translated 155 of all strings translated
“view in source” doesn’t show in “translated strings” http://prntscr.com/ascmj2
“view in source” shows in “not translated strings” http://prntscr.com/ascmt0That’s why i am asking this to you.
Some words are double in theme.
Do you have any idea about that? if yes, please help me.
Thank you
We have just purchased and installed the Aurum theme. We have the latest version – 2.9. We are having a problem. When we click on the “All Pages” link in the WP admin area, there is an error message saying “that page isn’t working. There was an error handling that request.” This happens with both the regular and child theme. When I switch back to a regular WP theme, like Twenty Twelve, there is no problem.
Hi Pederweb,
Would you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Best,
Imran
Hi,
I bought this theme for 2 of my clients and its not working well with visual composer, its not working at all and im using wordpress 4.5.
Are you going to fix it or do you refund me for those two themes?
Best Wishes Sedweb
HI Sedweb,
Thanks for dropping by! Would you please confirm that you are using the latest version (v.2.9) of Aurum? And kindly provide us with a detailed description of your obstacle with the links to the sites of your clients, so that we can offer you with a tailored answer.
Best,
Imran
Hi, Aurum is cool, but – I have a problem with sending messages from contact sections do not arrive to my email.
Hi Ohana,
Thanks for reaching out! Would you please provide us with the link to your site and some more description of your problem? So that we can be of your assistance.
Best,
Imran
When I want to add a variable product to add clothing size, the tab ‘size’ doesn’t appear in the dropdown at attributes.
kind regards,
Jonathan
Hi Jonathan,
Thanks for writing in! Your question has already been replied.
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have written to us earlier and just reply there with your new question. Because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread 
Best,
Imran