682 comments found.
Hi there!
I am using the ‘Blog List’ Element (with WP Bakery’s Visual Composer) and I would like to display pagination for the additional blog posts in the category that I have set with that element’s options. Your documentation mentions pagination for Blog Lists, but I am only seeing pagination options for the Blog Page Templates in the Edge Options. Do pagination options exist for the Blog List Element?
Thanks!
Hello,
Unfortunately no, this element does not offer pagination 
Edge
Ok! Thanks for the reply. Something to consider in the future I suppose 
Thanks for your suggestion. We’ll add it to the users suggestion list we provide to our Project Manager, so it can be considered for the future 
Hi there…the Visual Composer element for each page in my dashboard is now gone. I can’t update any of the pages using the wsiwyg editor now, but I can see them i go into the text editor. Any ideas?
Hi,
You have probably updated WordPress on version 4.5, that is causing the problem.
Please update your theme to the new latest version released (1.4).
After it, update your Visual Composer plugin (4.11.1) that is provided with theme.
And make sure to delete cache (server and browser). Then everything will work just fine again.
Edge
Thanks for helping. I updated the main theme, but the VC version is still showing 4.7.4 in dashboard with no option to update. Do I need to update the plugin manually to the child theme with ftp or something? Thanks again
Hi,
You need to uninstall and delete the plugin, than the ‘install message’ will appear. After that, just follow the instructions and you will be ready to go.
Edge
Amazing! Thanks so much guys
Hi there,
I’m having trouble with my Husdon theme, following the new updates to wordpress, and the updated version of the theme which I have installed as per Edge’s instructions. I have left a ticket in support but have not heard back and I need this fixed as soon as possible. My ticket number is #737678.
If you could provide some help that would be much appreciated!
Cheers.
Hi,
Support will take a look asap.
Edge
Love the Google Maps feature in VC, but it only provides 5 addresses. How can I add more than 5 addresses on a map? Thanks!
Hi,
Unfortunately, there is no option for that .
Edge
Thanks for the response!
No problem.
Hi Edge! Is it the new Theme update compatible with Wordpress 4.5? Can I update my wordpress now without problems? Did you check it? or should I wait until you put wordpress 4.5 in the software version? Thank you!
Hello,
We recently released our new theme update where compatibility is included. Please, go to update our theme to latest version, also update VC (new version is bundled). After that you could also update also WordPress from your dashboard.
Edge
It seems that the theme is not Compatible with the new wordpress 4.5 (intro). Is that correct?
Hello,
We’re releasing updates for all our themes now, so as soon as update with official compatibility with WordPress 4.5 is out, you should update your theme first, and then you can safely update WordPress.
Edge
Thanks, as always, great support! Great theme!
You are welcome Thank you for kind words!
Pre-sale question… Are the stock photos included? If not, where did you purchase them from? Thank you!
Hello,
Thanks for your message. If you decide to start your work by importing the demo content/site, you will get all the media files imported and positioned in the right place – you’ll get completely the same looking site as our demo.
But please note that the images we use are copyrighted, and if you’d like to publish them on your live site, you would need to purchase them separately. We bought most of our images on Shutterstock.
Edge
Amazing! Thank you!
You’re welcome.
is the theme compatible with PHP 5.6? thaks
Hello,
Yes, Hudson theme is compatible with php 5.6
Edge
I just tried to install the theme on wordpress and, after loading the zip file and complete installation, when I click the “activate” button, I get an Internal Server Error warning wich makes me unable to acess my dashboard. To fix this, I have to go to my FTP and erase the theme folder. It happened two times. Could you explain why is this happening? I have the latest Wordpress version installed.
Hello,
Read this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
Most likely you need to increase your memory_limit , since it’s probably too low, and this happens. Just contact your host and ask them to increase this parameter for you.
If you still can’t get this right, submit private ticket to https://edge.ticksy.com , with a link to your site, WP login data, FTP credentials, so our support staff can help more. But most likely it’s memory_limit
Edge
Does the theme have frontend visual composer editing? Just got another theme and noticed it was possible on there, but this only seems to offer backend VC editing… How do i get that for hudson? Makes it so much easier.
Hello,
Frontend editor for Visual Composer has been intentionally disabled, because we’ve included some complex elements we’ve created into Visual Composer for our theme.
You can enable it, in case you need to use it, however while building your page some elements might not display properly until you refresh the page. If you want to enable it, submit a ticket to https://edge.ticksy.com , and our support will write you the instructions how to enable this.
Edge
A quick pre purchase question Can I use custom fonts of my own?
Hello,
Yes, custom fonts can be added and used in our themes.
Edge
hi there,
I’ve used the theme before and it was awesome, but I’m having big issues this time around. I put in a support ticket (#717825) over 24 hours ago and no response and i really need to start working on the site now. please can you help?
Thanks
Hello,
We’ve just informed our support team, an agent has been assigned to your ticket, so it will be processed soon.
Edge
I Purchased this theme. It is a amazing theme but a serie of issues. Now my logo on the website simply disappears. Any idea why this happens? I created a ticket but no answer until now.
Hello,
Can you please tell us the ID of your ticket? Support agents need to have a look at your site in order to help with this.
Edge
Honestly I don’t understand what happen with my tickets and your support guys. I’ve been purchasing a lot of themes on ThemeForest and never had so many issues. After a wordpress update the logo on the www.blvgallery.com simply disappear. I already tried to delete and upload the theme again and the issue persist. I also deleted the imagens and upload again in different extensions, jpeg or png and still doesn’t work. I hope to get a answer as soon as possible. Thanks
Hello again,
We asked for the ID of your ticket, so we can contact our support team and check what’s happening with your tickets?
Try to disable third-party plugins you use, it could be caused by some of them. Alternatively, add this css in Edge Options -> General -> Custom CSS field:
.edgt_logo a {
visibility: visible!important;
height: 20px;
}Edge
I have a question regarding the edge portfolio list. When I have around 30 or so items in the list and I have it set to only show 9 items at a time. When I click on a filter in the filter bar, I would expect it to show up to 9 items of that category. But instead it shows only the items of that category from the currently 9 displayed items.
For example if I have 3 categories, A B and C, where there are 20 A’s , 20 B’s and 20 C’s and of the first 9 items displayed it shows 2 A’s 3 B’s and 4 C’s. When I click on the filter for category A items I would expect it to show the first 9 A items. Instead it only shows the 2 A items that were first on the list. Not only that, but if I then click on the show more button, it shows a mix of the other categories while the filter item A is still shown as highlighted. This is really poor user experience behaviour. Is this the intended functionality and if not, how do I correct it?
Thanks!
Also how do I change the color of the Show More pagination button?
Hello,
This is happeningbecause filter feature is filtering only visible/loaded portfolio items and if you use load more with filter combination then you will get this issue, because by default you have for example 9 visible items and if you click on some category inside filter you will get only items from that set of items (in this case 9) inside that category and you will get that issue. So you first need to click on load more then to filter again your items and you will get other items from that category.
Unfortunately there is no any fix for that to filter load all items from that category, because on that way works script we used for filter
So only solutions are
a) to set all items to be visible without Load More functionality, to do that just edit yoour portfolio list shortcode and find Number option and file -1 instead of number you have set and save
b) to disable filter option
c) to increase number of portfolio items on your page so you can have more items for each category
As for the button, it’s using the default button styles you set in Edge Options -> Elements -> Buttons.
Edge
Thanks for the prompt response as always! Thats a shame with the slider. Might I recommend updating that functionality in the future? Or at least a feature request from my part . Thanks for the info on the Button.
I have a couple new questions.
Firstly, I have 3 pages that are asides from my main one pager. The header uses anchor links for navigation on the main One Pager. When I navigate one of the other 3 pages, it would be nice to have these links return to the main page, as of now the anchor links simply do nothing, or at least maybe have a different header for those specific 3 pages. You can see it here (http://hudson.curran-consulting.com/ for the main page and http://hudson.curran-consulting.com/index.php/about-fran/ for the aside page).
Secondly there are some weird behaviours on the mobile page. If you go to the main One Pager of the above link and look at the contact section, you’ll notice the mobile version looks horrible. Is there something Im missing for the alignment issues in this section? I assumed the icon with text would size itself accordingly for smaller screens with a @media query. But it doesn’t seem to be the case.
Oh! One last thing, there is some random top padding on the edge slider on the mobile version which gives a big white space at the very top of the page? I could just override with css but, why is there?
Hello again,
We’ll pass your request to our developers, like we do for all uses suggestions, so they can consider it for the future theme updates if possible.
As for your questions:
1. You created your anchors in a bit wrong way. Since you’re not actually running a one-page site, in Appearance -> Menus, where you Added Custom links, make sure to write the full URL to a specific page and with the desired navigation label. E.g. http://hudson.curran-consulting.com/#approach
2. and 3. For this problem, please contact our support team at https://edge.ticksy.com , and include a link to your site in your ticket, so they can inspect this and provide help.
Edge
Thanks for passing along my request! Also, with the anchors! Of course! I’m silly to have missed that. I’ve requested a ticket for my other problems. Thanks again for the awesome support.
No problem, you’re welcome Our support team should handle this points 2 and 3 soon.
Greetings,
Edge
All of the links are working now, but for some reason the #heroHome (The Home) link on my navigation doesn’t scroll. It just snaps the screen back to the top. Why is not smooth scrolling only for that link? Also I’ve noticed on the mobile version for some reason the header doesn’t stick like it does on the desktop version. How can I make the header follow down with the page on the mobile version?
Hello again,
The problem is happening because for this first row – you have set heroHome as row ID, not as Anchor ID , like you should http://screencast.com/t/Vm5UpyTKIp
Just change that and it should work fine. As for the mobile header, it’s regular by default, can’t be sticky or fixed. You can try to make it fixed with a bit of css for mobiles as well, consult our support in your ticket about this.
Edge
Great, thanks, that fixed that. Ill take up the mobile header issue with support if I can’t sort it myself
You’re welcome, and sure, don’t hesitate to consult our support about this for some advice.
Hi, Video placeholder images are not working. Can you please fix asap please. Try this example here isn’t showing on my mobile device. Try loading this video using Explorer 11, or Explorer Edge, or Firefox, or Safari. The video fails to load in those browsers and the placeholder image does not takes it place. http://studio101.nz/hair-salon-lower-hutt/. The only browser I can get it working in is Chrome. It would be better if you added two more video types .ogg + .mp4 etc.
Hello,
As we can see – you have only imported your video in one file format. We recommend uploading videos in all three supported formats ( webm, mp4, ogv ) in order to ensure compatibility with all modern browsers. Under Video Preview Image – Choose a background image that will be visible while the video is loading. The image that you upload in this field will also be displayed on touch devices.
If you still have problems, submit a private ticket to our support at https://edge.ticksy.com , so that our support team can inspect closer.
Edge
Hi – I’m not sure what your seeing there. Here is a screenshot showing that I’ve loaded all three formats. I’ve also loaded a placeholder image. None of these work in IE 9,10,11, EDGE AND Safari. Here is a screenshot http://prnt.sc/ak60h2
Hi guys really keen to get this fixed up asap. Your attention would be much appreciated. Thanks.
Hello again,
As we can see on your screenshot,you uploaded m4v (extension of mp4) and ogg formats http://screencast.com/t/xqq8pdofRkOv
Try just with changing the extensions to the accepted ones. If the problem is still on, submit a private ticket to our support at https://edge.ticksy.com with a link to your site and WP admin access, so they can help more.
Edge
Hi guys just letting you know that the issue was at my end. The files that I uploaded were corrupted. Thanks again.
Thanks for updating on this, glad that it’s all fine now
Hi guys, the font-awesome icons are probably outdated. I saw this with the G+ icon, still shows the old icon! Please update!
Regards, E.
Hello,
Thanks for your message. We will forward it to our dev team to make sure this is included, since the new update for Hudson is in preparation.
Edge
Love, love, love this theme. Truly great work! Quick question: it’s been prompting me for a purchase code for LayerSlider WD since I downloaded it. Is this something we should have? The plugin needs to be updated.
Hello,
Glad you like our work, thanks!
Note: We bought extended license for these two included plugins (Visual Composer and Layer Slider), and we can’t give you license code because of polity and terms of Theme Forest, because of that we included these plugins in our theme(you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait future theme update and there will be the latest version of plugins if latest version exist.
You can ignore messages about activation these plugins, you have/get inside Plugin settings. Your plugins are legal and you can use them immediately upon installing.
Currently, last released version of LayerSlider plugin is 5.6.2 , and it’s included in our Hudson theme, which version do you have?
Edge
It’s 5.6.2. I looked again, it’s not saying it needs to update, just that it will only update if I enter a code.
Yes, that’s the last released version.
And like we said – we’ll update it within theme update whenever there’s a new version available. You can ignore this notifications.
Hi,
Is there a way to change the blog title? I tried custom css but I think it’s wrong. I used
.blog .title h1 span { display: none; } .blog .title h1:after { content: \’Blog\’; }
but that didn’t work.
Hello,
That css code should work fine. Just in the last part, for content, is should be like:
.blog .title h1:after {
content: "BLOG";
}without slashes.
If it’s still not changing after adding that in Edge Options -> General -> Custom CSS field, submit a ticket to https://edge.ticksy.com , and our support team will help more.
Edge
Yay! It worked. Thanks a lot!
You’re welcome, glad to hear that
Am I missing something because my site is not flawless on all devices. In fact, it looks terrible on phones. Help
Also, sometimes my homepage shows the footer and sometimes it doesn’t. The footer will also repeat itself on other pages
Hello,
In Edge Options -> General -> Settings, make sure you have turned on responsiveness.
If you have, please submit a ticket to https://edge.ticksy.com , with a link to your site, and our support agents will check this and provide help.
Edge
It was already turned on and it still looks terrible. That is not the issue. I tried submitting a ticket but can’t find my purchase code. I looked on my invoice but nothing there
Hello again,
You can find your purchase code in the Downloads section here on themeforest : http://screencast.com/t/09cvVc3vd8y
Edge
Hi guys, presale question: it´s compatible with wp 4.4.2 and woocommercerce 2.5? I see the last update it´s in 31 december…
Hello,
Thanks for your message. The Hudson theme can be safely used with latest WordPress version, and for now we recommend keeping last compatible WooCommerce version until we release new theme update, with latest version compatibility, which should be released soon.
Edge
