3569 comments found.
Waiting for help.
Hi qvika
Can you please send me the URL of this page, I need to test it live and see if this is related to our theme or slider plugin.
Best regards,
Arlind
I’ve just solved this problem:) Thanks. Just one more question. Can I use other menu builders instead of UberMenu? How’ll theme react on MegaMenu plugin or others? Wich free menu plagin can you recomment to aurum theme? Thanks for attention:)
Hi qvika,
Aurum only supports the UberMenu mega menu plugin, the other plugins are not tested or recommended for building a mega menu in your site.
Kind Regards,
Art
hello.
I want to edit the word of the checkout page.
How do I know how to change?
The word is marked with a red underline on the picture link.
http://toc2.net/st11/20160420_121517.pngHi goodseng,
To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind regards,
—Ylli
We are having a problem with the All Pages link working. When I click on the All Pages link in Wordpress, I get an error page saying that page doesn’t work and that the domain is unable to handle that request.
When I deactivate the Aurum theme and activate the Twenty Twelve theme the All Pages link works fine.
Thanks in advance for the help.
Hi Twhaley1,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Sure, the site URL is order.twaphoto.com. Will you need WP login credentials? If so, how do we get that to you securely? Thanks.
Hi Twhaley1,
You are using an old version of our theme (2.9) and the latest version for the moment is (2.9.1), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Then if your problem is still active, please send us some screenshots of the problem and we will investigate that problem deeply.
You can upload screenshots on this site if you don’t know any other service.
Cheers!
—Ylli
Okay, thanks. That seems to have solved the problem. Thanks!
Pre-sale question:
I really like the theme but haven’t had much experience with woocommerce. I was just wondering if there is a way to disable the cart and add to cart button, but still have the product price show?
Hi missile25,
This option is available on our theme, you just need to go on Theme Options and activate Enable catalog mode only.
Kind regards,
—Ylli
Great to hear! Thanks for the quick reply.
Hi missile25,
It’s a pleasure
Cheers!
—Ylli
Did anyone find a solution for this? I’m stuck here too!
Hi,
All was good installing the Envato Market plugin and updating the theme.
Unfortunately, now there is another issue: when I’m trying to make a fresh theme install, from the 2.9.1 version now available on the envato market, when installing the required plugins I’m getting the following error for the Layer Slider:
” Downloading install package from /home/{user_name}/public_html/wp-content/themes/aurum/inc/thirdparty-plugins/layersliderwp-5.6.5.installable… Download failed. A valid URL was not provided”
{user_name} is my host account user_name
Any help with this?
Going to install plugin page and clicking install on the plugin itself gets me to the same point!
Thanks!
Hi del_dmt,
It looks like your server is not allowing to update this plugin. But there is a quick fix
Can you please download this file laborator_actions.php, and replace it by going to aurum > inc folder, then try to install Layer Slider again.
Kind regards,
—Ylli
Thanks, worked like a charm!
Glad to hear that, and hope that you will not have this problem anymore
Kind regards,
—Ylli
Hello,
1. I can’t seem to remove the extra product category from my men page. http://www.always1stclass.com/men/ 2. Also, how can I fix the proportion of gallery image because scaling is off? 3. How can I change placement of galley image being that it is off to the right of product image. http://www.always1stclass.com/product/afcny/4. And how do I start taking payment or set-up?
Thanks in advance.
Hi there,
It would be better if you can be more specific about your issues and questions, explain in a more detailed way and if possible with screenshots so we will know better where each problem is occurring.
Kind Regards,
Art
Hello, My support has been expired but I’d liked to report some bugs. If you can check my site (objectposh.com) on mobile, you can see the transparent header set up. But when you open the menu, you will see only the cart menu becomes transparent and it looks very weird. And I also set up the sticky menu but when I set up the transparent menu together, it only works on the desktop version. Not working on the mobile version.
Hi there,
Add this code to your Custom CSS:
header.mobile-menu .cart-info a {
background: #FFF !important;
}
Regarding the sticky menu on mobile, have you enabled that in the Theme Options > Header > Sticky Menu in Mobile?
Kind Regards,
Art
Thanks. I turned on the Sticky Menu in Mobile but still not working. So I added a code
@media only screen and (max-width: 768px) { .transparent-header header.mobile-menu.sticky-mobile.is-fixed-mobile { position: fixed !important;
Now it’s working but it doesn’t go to inverted menu like desktop version when I scroll down.
Hi riverkook,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Hi riverkook,
I don’t see where is your problem, your menu on mobile looks fine to us, and this is how we have designed to look.
Kind regards,
—Ylli
It’s because I added the custom CSS code already. The thing is before adding the code when I use the transparent menu, the sticky menu didn’t work and the the cart section became empty. So I hope you can fix the bug next time for other people.
There is one more problem remained. Now on the mobile, you will see the transparent menu doesn’t go invert like desktop transparent menu.
I love this theme. hope to become a perfect look.
Hi riverkook,
We will look up what we can do about it, right now we are not planning an update of the theme but when it’s time to update it we will look up for reported bugs and issues.
Kind Regards,
Art
Hello. The plugin that came with WPBakery Visual Composer theme does not let me edit the pages that did it. In the editor does not appear the elements that have been created on the page. However, the visual page elements are there. But the editor does not appear any element and is not even possible to insert new elements or edit old ones.
Hi there,
Thanks for reaching out! I see that you don’t have the “Support Subscription” for this theme listed next to your name; we can’t provide support for customers who don’t have the support package.
Best,
Imran
Hello, again
As I said previously (“adinaciobanu”):
“I checked the Envato Toolkit but there are NO updates for the theme available (indeed the theme version is 2.8)
I’ve checked my envato market account and generated a new API key, inserted them in the Envato Toolkit, the registration was successfull, but NO updates available. The “themes” tab didn’t appear – only the old setting tab.
Any other solutions? Or any way I can “fix” the Envato Toolkit? In case it helps, I’m running the theme from a GoDaddy Managed Wordpress (4.5) account.
Also, when I enter the link to activate the Envato Toolkit from the Aurum Help Menu, I get a “not enough rights” message. The link I’m trying to access is: /wp-admin/themes.php?page=tgmpa-install-plugins – from the first step of the theme update help – tutorial.
I’m working on the admin account!”
Is this account fine?
Thanks!
Hi adina0912,
Can you please try Envato Market plugin.
Installation procedure of the Envato Market plugin:
1. Download the envato-market.zip and unpack the archive. 2. Upload envato-market to the /wp-content/plugins/ directory. 3. Activate the plugin through the ‘Plugins’ menu in WordPress. 4. Click the ‘Envato Market’ menu in WordPress and connect to the API.
Kind regards,
—Ylli
Hi,
All was good installing the Envato Market plugin and updating the theme.
Unfortunately, now there is another issue: when I’m trying to make a fresh theme install, from the 2.9.1 version now available on the envato market, when installing the required plugins I’m getting the following error for the Layer Slider:
" Downloading install package from /home/{user_name}/public_html/wp-content/themes/aurum/inc/thirdparty-plugins/layersliderwp-5.6.5.installable…Download failed. A valid URL was not provided”
{user_name} is my host account user_name
Any help with this?
Going to install plugin page and clicking install on the plugin itself gets me to the same point!
Thanks!
Hi adina0912,
It looks like your server is not allowing to update this plugin. But there is a quick fix
Can you please download this file laborator_actions.php, and replace it by going to aurum > inc folder. Then try to install Layer Slider again.
Kind regards,
—Ylli
Hello
I want to know how to change the color of the button.
The button is marked with a red arrow on the picture link.
1. Search button and view cart, checkout button in shop sidebar left. ( http://toc2.net/st11/20160419_154605.png )
2. Search button in blog with sidebar. ( http://toc2.net/st11/20160419_154456.png )
3. view cart button in alarm when the add-to-cart button is pressed. ( http://toc2.net/st11/20160419_154722.png )
Hi goodseng,
You can change your them skin by going to Laborator > Theme Options > Theme Styling.
but anyway i can send you the CSS codes.
Can you please add the code below to Custom CSS
.sidebar .sidebar-entry .woocommerce-product-search input[type=submit] {
background: red !important;
}
.sidebar .sidebar-entry.widget_shopping_cart .buttons .button {
background: red !important;
}
.woocommerce-error .button, .woocommerce-info .button, .woocommerce-message .button {
background: red !important;
}
Kind regards,
—Ylli
Thank you for answer. There are additional questions.
I want to know how to change the color of the button. This button does not change by using Theme Styling.
I want to know the Custom CSS codes. The button is marked with a red arrow on the picture link.
1. Search button in blog with sidebar. ( http://toc2.net/st11/20160419_154456.png )
2. Place order button in checkout page. ( http://toc2.net/st11/20160420_111329.png )
Hi there,
Thanks for your response! Please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:
.sidebar .sidebar-entry input[type=submit] {
background: red !important;
}
.shop input#place_order {
background: red !important;
}
Best,
Imran
Hi, I have a issue for the contact page. It seems like there is now way to add the map location ?
https://i.imgsafe.org/55a72b3.png http://www.wovenlabel.com.hk/contact-us/many thanks,
Hi vnssnsa,
Hmm this is very strange, but i see that you are using an old version of Visual Composer with the latest version of our theme.
Just go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
We don’t have this issue on our theme as you can see:
and it should work to you too.
If after updating the premium plugins the problem is still present, then can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Kind regards,
—Ylli
Hi Yill, thank you. I found the issue now, it just because I haven’t download one of the pre-packaged plugin. thanks!
Hi vnssnsa,
Glad to hear that this problem is now solved, enjoy Aurum
Kind regards,
—Ylli
Hello,
My product images aren’t showing up. I went to Shop Settings and enabled “image magnifier” and the still aren’t showing.
http://www.always1stclass.com/product/afcny/Hi there,
I can see that the images are showing on your site, here is a screenshot:
Kind regards,
—Ylli
Hey,
Thanks for the reply. Yes, I found a code via google.
Glad to hear you managed to fix it
Cheers,
Art
Hello Laborator,
What do you suggest would be the best choice to display a look book on my page.
Thank you,
Charles
Hi Charles,
The best way to display a lookbook would be to add Product Carousels or only Products via the Visual Composer just make sure you have set the Hide prices in the Theme Options so prices of the items won’t show.
Kind Regards,
Art
Hello Laborator, first of all – thanks for this great theme. It covers pretty much everything I need. Great job! But there are some smaller issues I’m having trouble with. It would be great if you can help me with that. The Website in Question is www.freiburgs-finest.com I added a category view for my items like t-shirts, caps and so on. It works so far but the problem is the preview pictures are blurry. Once I open the product detail page the pictures are fine. I guess its because they get compressed. Right now I got 4 columns which give me the best looking result but I want to show it in three columns. I added a three columns view for you to see the problem here: http://freiburgs-finest.com/herren/ You can see it looks a little better on a four columns view here: http://freiburgs-finest.com/damen/ What can we do to make the pictures look great on the category preview? Thanks in advance. Your support is much appreciated. Best Tony
Hi Tony,
Thank you very much for your kind words, i can see that your site is taking shape and is looking very cool
We have increased the quality of some images on the last update, and we will increase the quality for some other elements on the next update of the theme that will happen this week.
So can you please install Regenerate Thumbnails plugin, and check if your images appear more crisp?
To do so, just follow the procedure below:
1. Go to Plugins > Add New
2. Search for “Regenerate Thumbnails” (created by Alex Mills)
3. Install and activate that plugin.
4. Go to Tools > Regen. Thumbnails
5. Click “Regenerate All Thumbnails” button and let the process to finish till it reaches 100 percent.
P.S: When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
Kind regards,
—Ylli
Hello, i have this website www.kubebath.com can you help with this: . Hide the prices for no register costumers (I already try but the catalog mode hide the price everywhere) . show prices only for members (we create the accounts for our costumers to login) . create invoices and add different discounts on the price for Wholesale, display items cost etc… I really like this template, i hope you can help with that thank you
Hi Kubebath,
This option is provided by WooCommerce authors as a separate plugin Catalog Visibility Options.
As for the other questions, please write to the WooCommerce support forum, and i’m sure that they will be able to help you in the right direction
Kind regards,
—Ylli
Hello, I purchased the “Aurum – Minimalist Shopping Theme” today (18/04/16) and I try to import the demo content (Jewelry Store) and it does not import anything! I tried to import through the site itself (theme options demo), and the XML file that came with the package. Two ways that did not work!
I need your help urgently.
In order to successfully import a demo content pack you need to fulfil at least these PHP configuration parameters:
Directive Current Value memory_limit 256M max_execution_time 300 max_input_time 120
Hi there,
Thanks for writing in! Would you please try checking your memory limits? Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M
For more info visit this link Recommended PHP Configuration Limits
Please let us know, how it goes.
Best,
Imran
Ok , so i change those tow (The other settings were good) : @ini_set( ‘upload_max_size’ , ‘64M’ ); @ini_set( ‘post_max_size’, ‘64M’); via functions.php file and its import successful BUT some images are missing (all the home page images are missing and half of the demo products images are missing) is this OK ? or missing something ?
Hi rolok
Is it possible for you to email us your WP credentials so I will try to set up demo content for you.
Also mention which demo content store you want to install.
Note that current wp site contents will be reset after I will import the demo content.
To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Best regards,
Arlind
Ok, i want to try one more thing before … i will let you know if i’m managed or not.. Thanks
I sent an email with login details and the name of the demo that I want Thanks
Hi rolok,
We will reply to your email soon
Kind regards,
—Ylli
Hello, I’ve purchased your theme a few months ago from this account: adina0912 I’m having issues right now with the visual composer editor not opening / running. I’ve contacted the WP Bakery Visual Composer guys and they told me I have to fix this with you as the visual composer code is built in the theme and I have to get rid of it safely. I’m waiting for your response!
thank you
Hi adina0912,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
current URL: www.nouriso.com
Hi adina0912,
You are using an old version of our theme (2.8) and the latest version for the moment is (2.9), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
We are working on a new update 2.9.1 and we will release the update tomorrow so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
Kind regards,
—Ylli
Hello Since the last wordpress update to 4.5 i am not able to see tinymce toolbar anymore and the content text in the editor appear to be white on white background… i use last version of aurum theme, tried to reinstall, deactivate all plugins , switch theme but still no way to enable the tinymce toolbar.
Any advice on how to fix this ?
Thanks
Hi webattractif,
Please contact the plugin author for this issue.
Kind regards,
—Ylli
Hi, hope you can help
On our clients website they only have 1 product for each item. How do I remove that item from the site once it has been sold. Hope that makes sense.
Thanks in advance.
Hi maltings,
1. Go to Woocommerce > Settings and click the Products tab
2. Click the Inventory link at the top
3. Check the Out Of Stock Visibility option to hide out of stock items
Kind regards,
—Ylli
Thanks for the speedy response Ylli. It’s still not removed it from the site? I have it setup as you’ve said. I’ve gone through and made a dummy payment (dropped a product to 1p) but it’s still showing on the site after going through to checkout and purchasing it.
Thanks in advance.
Hi maltings,
Hmm, can you please contact WooCommerce support for this question please. Or maybe this is mentioned somewhere on their documentation site.
Kind regards,
—Ylli
hello
I have problems of my templets..
Visual Composer not work and Visual edit can’t work.. could please fixed this issue
Thank you Mohamed
Hi Mohamed,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
