469 comments found.
Hi i have a problem with the sidebar. I want the sidebar always on the left. This works on the shop page. But as soon i choose a Product Categorie the sidebar goes back to the right side. How can i change this?????
I want the sidebar always and on each page on the left side.
THX for your quick help!
Hello,
Product categories are archive pages. Just go to Select Options -> Blog, and set sidebar for archive pages to be on the left side http://screencast.com/t/WWgPh4kOxWI
Select
Hey! Is this 100% compat with new WP? Also, do you have a theme option for “dark” site instead of light? Obviously can make dark content sections for rows etc but client wants full dark site, so wondering if you have rules for example for shop/WC elements to be dark not light?
Hello,
Yes, latest theme update is fully compatible with WP 4.5.
When it comes to colors, you can change all to your desired style of course.
Select
Having issue with product woocommerce content being shifted behind the header
Hello,
Please submit a ticket to https://select.ticksy.com , with a link to your site and our support agents will help with this problem.
Select
It happened the same thing for me, as multilinkmgmt said
Hello,
Most likely this means that your server resources are very low.
Please submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin access, and our support agents will assist you to import the demo site.
Select
When i try to import the demo content it just stays at 0% indefinitely.
Hello,
Most likely this means that your server resources are very low.
Please submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin access, and our support agents will assist you to import the demo site.
Select
Hi there, I keep receiving this message when I upload the child theme:
Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet
I have all of the files in the child theme folder upload, this is what’s in the folder zip and what I have uploaded:
functions.php screenshot.png style.css
Cheers
Hello,
Did you install main Suprema theme first?
I recommend you next:
go to Appearance -> Themes, and delete this broken child theme. Then make sure that you have main (parent) Suprema theme installed. If you don’t , here are the instructions http://suprema.select-themes.com/documentation/#!/getting_started_installing_suprema
After that, you can install child theme the same way.
Select
Hello,
Yes I’m familiar with how to upload themes etc. I installed Suprema first, I’ve even deleted and re-installed the child theme. The site is working fine apart from the child theme doesn’t show up in the theme select page. Ive tried uploading the theme via ‘install theme’ button and also via ftp.
I’m receiving this message: The following themes are installed but incomplete.
Name Suprema ChildTheme URI: http://suprema.select-themes.com/Description: A child theme of Suprema ThemeAuthor: Select ThemesAuthor URI: http://suprema.select-themes.com/Version: 1.0.0Template: supreme
Description Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
Thanks
Hello,
Did you try to delete that like we mentioned from Appearance -> Themes, and upload child theme once again?
If yes, and the problem is still on, please submit a private ticket to https://select.ticksy.com , with a link to your site and WP admin access and FTP credentials, and our support team will help with this.
Select
Hello,
Is it possible to force adaptiveHeight for the product slider ?
I set a variable heignt size for image gallery. I have some vertical images, and when i load the page there is a blank space in the bottom of galery
Hello,
Could you please submit a ticket to https://select.ticksy.com , with a link to your page, so that our support team can see what exactly you’re referring to, and provide tips/help for what can be done.
Select
Hi, I just purchase the theme. I would like to know how I can insert another tab into the product page. I am currently using a wordpress plugin MarketPress eCommerce by WPMU-DEV. Many thanks in advance.
the page in question is https://store.juneberries-haven.com/products/ultimate-comfort-shave-cream/
Also.. 1. the search function doesn’t seem to be working 2. how to remove breadcrumbs?
Many thanks in advance.
Hello,
Please submit a ticket to https://select.ticksy.com , with a link to your site, and our support team will inspect the search problem, and tell how you could insert tab into product page.
Select
really like your theme. would it be possible to search by product SKU using your beautiful full screen search field? for our store, we are and our customers are more interested using the search to search products. many theme can not do that. they only search what is in post which is not productive.
Hello,
Glad you like Suprema.
Unfortunately, our search can’t filter based on SKU number.
Select
Hi, i like your product. I have a question – is there a live zoom in picture in single product page, without clicking? Thanks
Hi,
Thanks for your interest in our theme. 
Unfortunately this is not a functionality in our theme.
Select
installed theme with import demo content doesn’t look like the demo
Hi,
Could you please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and help you with importing the demo content.
Select
when i select the WooCommerce template page shows no products
Hi,
Could you please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.
Select
Hello, I want to use add to cart button element (visual composer) on my homepage. But it’s doesn’t work for variation. How can i add an ajax add to cart button( to a specific variation ) on my homepage ?
Hi,
The add to cart shortcode is one of WooCommerce’s default shortcodes, not a custom theme shortcode. We suggest you ask the WooCommerce team if the add to cart shortcode can be modified to work for variation. However, as far as we can see, when you use the add to cart button for variable products it displays the text “options” instead of add to cart, and when clicked on leads to the single product page so users can choose the variation they would like to purchase. When you use it for fixed price products that are not variable it functions as the normal add to card button.
Select
Hello,
I purchased your theme a few weeks ago, and I really love it.
I only have a few questions, I don’t know if it’s a bug or I just don’t know how to change it.
1. When I open the website on firefox, the shopping bag icon appears below the menu. On Chrome and Safari the menu looks fine.
2. In General options I changed the Font family to ‘Lato’ and the Headings to ‘Monserrat’. On some pages, especially the woocommerce pages ‘cart’ and ‘checkout’, the headings are still appear in poppins.
3. I use Woocommerce for a german shop. So I have to enable the checkbox ‘Terms and Conditions’. Now when I visit the checkout site, I can see the legal line, but the box is missing. So it’s not possible to continue the checkout process.
Thanks!
Hi,
Please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at these issues and see what they can do to help.
Select
I submitted a ticket two days ago, but no answer so far… Private Ticket: #740900
Hi,
We have notified our support team. They will take a look and get back to you as soon as possible.
Select
Hi, I´m trying to Import all demo content, but using your import tool, always stuck on 90%, and theme looks badly configured. Is there a way to get demo files?.
Hi,
Please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and help you with the import.
Select
Hi! Great work with the theme. Congrats! Interested in buying it.
- However, I don’t like the “too tiny” size of the gallery-images on mobile-view. Ideally, the images should extend up to the device margins. Can you have that as an update?- And I don't see the product zoom feature. Can you suggest on that as well?Thanks, Vik
Hi,
Thanks
1. On which gallery you are referring?
2. WooCommerce has plugin for this functionality.
Select
Pls check the image on dropbox to see what I mean.
https://www.dropbox.com/s/ne7pq780p5ico6g/Band%20x%20Brand%20Campaign%20%E2%80%93%20Suprema.png?dl=0And check the following dropbox image to see how it should ideally be
https://www.dropbox.com/s/3ltdi6odxkqpfmf/Portfolio%20Gallery.png?dl=0Hi,
Our support team could help you accomplish this with some custom css.
Select
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Hi ! is there any support for this theme? I posted a ticket 3 Days ago and got no answer.
Hi,
Sorry for the delay. We are somewhat low on resources during the weekend. Please send us your ticket ID so we can assign your ticket to a member of our support team to be handled with high priority.
Select
Here it is: Private Ticket #736509
Hi,
We have just assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
Select
Hi i c’ant figure out how to make the mega submenu stretch on all the browser window. Like the home submenu in your demo theme.
I have send a ticket 2 days ago but get no support.
I need urgent help on this! Thx
Hi,
Please sent us your ticket ID so we can assign your ticket to a member of our support team.
Select
hi! i have a question. Is it possible customize the header in dark version with the logo in center?
Hi,
Unfortunately this is not an option in our theme.
Select
