Hi Husame,

Thanks for reaching out! After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,

You never need to buy any premium plugins that come with our theme.

Best,
Imran

Hi husame,

What version of RS you are using please?

Kind regards,
—Ylli

“You have version 5.6.3. The latest version is 5.6.6.”

Hi Micolito,

Thanks for reaching out! Kindly navigate to Laborator -> Theme Options -> Theme Styling -> Custom Skin Builder as per shown in the following:

(view large version)

I want to change the header color of my theme

To change the header color, kindly try out the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.site-header {
  background: rgba(185, 126, 187, 0.38) !important;
}

Best,
Imran

Thank you very much…

What about the code for the header_text color?

Hi Lala,

Thanks for reaching out!

We chose the centered menu with our logo above. Unfortunately the Cart icon is not showing anymore. Would there be a way to display the cart icon on the right side of the header

Kindly navigate to Laborator -> Theme Options -> Header as per shown in the following:

(view large version)

How would we be able to change the font size of the product title on product page

Please go to Laborator -> Theme Options -> Typography as per shown here:

(view large version)

How could be move the “copyright text” in footer to the center with Custom CSS?

Please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.footer-bottom {
  text-align: center;
}

Best,
Imran

Best,
Imran

Hello!

1) We chose the 4. header option and even when the cart icon is on “SHOW”, no icon displays on the website. How can we make the icon show?

2) On mobile device: The “Cart” page is not showing full size (please see images) How will we be able to fix this? http://img5.fotos-hochladen.net/uploads/img1498wk5op97cm8.png http://img5.fotos-hochladen.net/uploads/img1476kl73jcspd4.png

3) On Checkout Page: How will we be able to move the “Paypal” icon behind the “Paypal” text? (Right now it is underneath the Paypal text) http://img5.fotos-hochladen.net/uploads/bildschirmfoto7ry3mp20s4.png

4) On Checkout page: The order summary is not showing correctly (especially the prices, they are not in one line) How will we be able to fix that? http://img5.fotos-hochladen.net/uploads/bildschirmfoto6o7hqxs15g.png 5) Would there be a chance to make the Social icons look like in this image in the footer, maybe with custom css? http://img5.fotos-hochladen.net/uploads/bildschirmfotolq0uomk219.png

Thank you

Hi Lala,

Glad that helped!

We chose the 4. header option and even when the cart icon is on “SHOW”, no icon displays on the website. How can we make the icon show?

Kindly chose one of the three other headers to display the cart icon.

Regarding your other issues; would you please provide us with the link to the particular pages of your site? So that we can be of your assistance.

Best,
Imran

Hello, thank you for your message but with our logo that’s big in size we need to stick with the 4. header option. We’d be pleased if you may assist us to set the cart icon to the website, please

2) The issue is on mobile page of: majawaleskacollection.com/de/warenkorb

3) http://majawaleskacollection.com/checkout/

4) The issue is on page: http://majawaleskacollection.com/de/kasse/ Especially on mobile device, that the shipping method is not showing on one line

THANK YOU!

Hi lala1003,

2— Can you please add the code below to Custom CSS

@media screen and (max-width: 480px) {
    .shop_table.cart {
        background: cyan;
        display: inline-table !important;
    }
}

We will fix this problem on the next update of the theme.

3— I’m sorry but this is not possible.

4— You have modified this part of the theme and we can’t help you there.

We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

Kind regards,
—Ylli

Hello Ylli,

2- I’m sorry, I don’t understand what the code is for. When I add it to Custom CSS nothing changes except the background color of the cart table?

4- I’m going to try this.

5- In the Wishlist there is an issue: majawaleskacollection.com/wishlist It says: Add to Cart and beneath there is a link that says „Details“, which navigates the User back to the product page. How can we change the word „Details“ into „Add to Cart“ and how can we change the link to navigate to the cart page?

6) We are using Mailchimp for Newsletter. We created a code for a newsletter pop up on the shop website: the code looks like this: http://img5.fotos-hochladen.net/uploads/bildschirmfoto5rhqso6pe0.png Question: Is it right that we need to add this code to the header.php and if yes so, then in which line exactly?

7) Would there be a chance to make the Social icons look like in this image in the footer, maybe with custom css? http://img5.fotos-hochladen.net/uploads/bildschirmfotolq0uomk219.png

THANKS SO MUCH!

Please assist us with no. 1 also: Our logo is big in size and we need to stick with the 4. header option. We’d be pleased if you may assist us to set the cart icon to the website, please

Hi lala1003,

1— I’m very sorry but this is not possible to achieve on the centered menu. You can see that we haven’t done that on our Jewelry demo too.

2— This code fixes the problem that you wrote, so just remove the * background: cyan;* code to remove the colors.

4— Great.

5— To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.

1. Then go to Loco Translate > Manage Translations

2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc

3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w

4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek

5. The changes will be applied immediately – http://d.pr/i/1ju6w

Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ

After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.

6— You can paste that code by going to Laborator > Theme Options Footer > Tracking Code.

7— I’m really sorry but with our code structure this is now possible for the moment.

Kind regards,
—Ylli

Hello, thank you for the feedback.

2- The code worked for my English Cart Page but the problem is still on my German Cart page, even though I inserted the same code to the German Page Custom CSS. May you please take a look? majawaleskacollection.com/de/warenkorb

6- When I paste the code to the “Tracking Code” field, the Pop Up does not display and instead the whole footer section is not opening on mobile device. May you assist with this issue please?

7- Would there be a way to make the icons bigger with custom css?

Thank you lots! :**

Hi lala1003,

2 and 6 — Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with if we have a possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

7— Can you please add the code below to Custom CSS

footer.site-footer .social-networks li a i {
    height: 50px !important;
    line-height: 50px !important;
    font-size: 40px !important;
}

Kind regards,
—Ylli

Hello Ylli,

thank you, I sent out an e-mail to you.

7- Thank you, it worked! The social icons in the footer turned out bigger. How could we move the icons to the center, so that they will be above the „All Rights Reserved“ text?

8- How will we be able to change the hover color on main menu into a lighter color? (Right now it’s black)

Thanks a lot! <3

Hi Lala,

Thanks for your response!

The social icons in the footer turned out bigger. How could we move the icons to the center, so that they will be above the „All Rights Reserved“ text?

Please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.site-footer .footer-bottom .social-networks {
  list-style: none;
  display: flex;
  width: 179px;
  margin: auto !important;
  padding-bottom: 16px !important;
}

How will we be able to change the hover color on main menu into a lighter color?

Kindly try out the following code by navigating to your custom CSS field:

header.site-header ul.nav > li > a:hover {
  color: #f7be68;
}

Please let us know how it goes.

Best,
Imran

Hello,

I really really really do have a huuuuge problem right now.

I updated the theme to the latest version and now all the german translations from Loco Translate are gone and my German page is in English again.

Would there be a way to fix this? This is really a nightmare

Pleaseeeee help! SOS!

Thank youuuu

Hello,

Loco Translate Problem solved!

7- It worked, thank you so much!

8- Unfortunately the code didn’t change the hover color. It only changed the menu buttons into orange. If you maybe would have another code to try?

9- We are using the “Enjoy Instagram” plugin. Would you maybe have a custom css code idea to make the one image the same size as the others? http://img5.fotos-hochladen.net/uploads/bildschirmfotodehnk8f01q.png

Thanks so much for your efforts! :*

Hi Maja,

Glad to hear that the problems are solved.

8— Can you please add the code below to Custom CSS

header.site-header div.nav > ul > li:hover > a, header.site-header ul.nav > li:hover > a {
    background: red !important;
}

9— This is a third party plugin question, i’m sorry but we can’t give support for this.

Also those images can’t resize because that image has white borders on top and bottom, you can see it here.

Kind regards,
—Ylli

Dear Ylli,

8- The code changed the hover color of the main menu into red. Here’s a picture of what I mean that needs to be changed. I’d like to make the black of this: http://www.fotos-hochladen.net/uploads/8fy0rpblo94.png, look like the “shop” hover color here: http://www.fotos-hochladen.net/uploads/bildschirmfotoulz4rs0cna.png

2- I updated the Theme to the latest version. Unfortunately the problem I described earlier under 2- is still there on my German Cart page on mobile device. The Custom CSS Code you guys provided to fix this issue was added to my Custom CSS also and the problem is still there. May you please help?

10- When someone places and order, the last screen page looks like this: How could I move the “Total” to the very right? http://www.fotos-hochladen.net/uploads/bildschirmfoto1w0dqn78fv.png

Thank you so much and Greetings from Germany

Hi lala1003,

8— I send you the red color to see the results, then you choose the color that you prefer and add the color on the code.

header.site-header div.nav > ul li ul li:hover > a, header.site-header ul.nav li ul li:hover > a {
    color: #fafafa !important;
}

2— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer

10— Can you please add the code below to Custom CSS

body.woocommerce-order-received th.product-total {
    text-align: right;
}

Kind regards,
—Ylli

Dear Ylli,

8- I added the code. When I change the color the only thing that changes is the text color (here green in the photo). But I really do need to make the black bar disappear. Please help http://www.fotos-hochladen.net/uploads/bildschirmfotol904ehwr7t.png

2- Even though I updated to the lastets theme version, my Cart page on mobile device on my German Page looks like this: http://www.fotos-hochladen.net/uploads/img166169mzkwbc08.png , http://www.fotos-hochladen.net/uploads/img1662lbkwtpz3sf.png Is there a way to fix this please?

Thank you lots!

Hi lala1003,

1— You wrote this question many times and each time tou wrote different thing, so next time if you need support again please be very specific for what you asking and we will try to help you on the best way possible.

header.site-header div.nav > ul li ul li:hover > a, header.site-header ul.nav li ul li:hover > a {
    background: transparent !important;
}

delete the last code that i send you:

header.site-header div.nav > ul li ul li:hover > a, header.site-header ul.nav li ul li:hover > a {
    color: #fafafa !important;
}

and replace with this one:

header.site-header div.nav > ul li ul li:hover > a, header.site-header ul.nav li ul li:hover > a {
    color: #000 !important;
}

2— I don’t see any problem there, can you please tell me what is wrong there?

Kind regards,
—Ylli

Hello Ylli,

sorry it must have been a misunderstanding.

2- The page size is not showing correctly. When it opens, the total amount is cut off and in order to see the whole price, it’s needed to move the screen. When moving the screen, the white background displays in the footer section. Please see both images attached previously.

How would I be able to adjust the screen size and the price, so that it will show correctly and fully?

Thank you so much! :-*

Hi lala1003,

I just visited your Cart page and this is how i see on my iPhone 6 (latest iOS update)

(view large version)

Kind regards,
—Ylli

Hey Ylli,

Yes, that’s the screen of the English Page. Please navigate to the menu, choose the “DE” page and then the cart page looks like in my images unfortunately

Hi again,

Can you please add the code below to Custom CSS

.view-cart .product-quantity, .view-cart .product-subtotal {
    padding-left: 12px !important;
    padding-right: 12px !important;
}

Kind regards,
—Ylli

Hello Ylli,

I added the code and unfortunately it changed nothing

Hi lala1003,

Please try to reduce those pixels, for example 10px or 8px.

Kind regards,
—Ylli

It worked! THANK YOU SO MUCH!

Hi lala,

I’m happy that this problem is solved finally

Kind regards,
—Ylli

Hello Ylli,

would there maybe be a custom css code to remove the separator underneath the topbar?

Thank youuuu xx

Hi lala1003,

Please add the code below to Custom CSS

header.site-header .top-menu.light {
    -moz-box-shadow: 0 0px 0 rgba(0,0,0,.05) !important;
    -webkit-box-shadow: 0 0px 0 rgba(0,0,0,.05) !important;
    box-shadow: 0 0px 0 rgba(0,0,0,.05) !important !important;
}

Kind regards,
—Ylli

Yaaaay it worked!

When using an iPad (horizontal + vertical position) for the website, the Copyright Text displays next to the social icons.

How could I move the Copyright text underneath the social icons on iPad (horizontal + vertical)?

THANK YOUUUUU :-*

Hi lala1003,

Glad to hear that

I’m sorry but this is not possible to do.

Kind regards,
—Ylli

Hello Ylli

I hope you’ll be able to assist me with this:

1- How will I be able to change the purple color into a different one with custom css? http://www.fotos-hochladen.net/uploads/2pqynl5wx3h.png

2- When I view the website on iPad in vertical position, the logo looks like this: how could I make it centered on iPad vertical? http://www.fotos-hochladen.net/uploads/4hcu7qok31i.jpg

3- When I view the website on iPhone in horizontal position, the logo looks like this: how could I make it centered on iPhone horizontal? http://www.fotos-hochladen.net/uploads/3vd9yjwbax6.png

4- How could I move the promotional picture up to the separator line? http://www.fotos-hochladen.net/uploads/121wf43c9zn.png

Thank you so much!

Hi lala1003,

1— This is the original CSS code:

::selection {
    background: #7b599b;
    color: #222;
}

and you can change it’s color.

2 and 3— I’m really sorry but this is not possible to do for the moment. Maybe we will introduce this option on the future updates.

4— Can you please add the code below to Custom CSS

body.home .page-container {
    margin-top: 0px !important;
}

Kind regards,
—Ylli

The codes worked! Thank you lots!

I’d be thankful if you may include this option in an update!

Do you maybe have a custom css code for me to remove the separator underneath the main menu?

Thank you!

Hi Colocoquillo,

Thanks for reaching out! Would you mind providing us with the link to your site and confirming if you would like to keep the sticky menu on the desktop and disable it on mobile? So that we can offer you with a possible solution.

Best,
Imran

Sorry for my very late reply. I have openeed another ticket today, which is way more important to fix than this one. There you can see our site link. Bear in mind the sticky menu is not enabled anymore, because of the problem mentioned in this ticket.

To answer your question, no, i would like to have sticky menu in both, but make it scrollable in mobile.

Thanks Kind regards

Hi colocoquillo,

We will check your other ticket tomorrow with the problem and then we will try to fix this other issue with your sticky menu.

P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind regards,
—Ylli

Ok, i will keep on posting you through this ticket.

Does your reply mean you will take care of both problems in this ticket?

Thanks Kind regards

Hi colocoquillo,

While you have created two tickets these tickets will be separate now, do you have another issue which you have addressed in this ticket or you have asked them all in the other ticket?

Kind Regards,
Art

Hi,

They are two separate issues, and that is why i posted in two threads. The reason for this ticket is as explained above, you can not scroll down on the menu when sticky menu is active.

Thanks Kind regards

Hi there,

I talked with the team and the theme developer, he said that this is a known issue and we already have it in the fix list for the upcoming updates, sorry for the inconvenience.

Kind Regards,
Art

Ok, no worries, mean while i will use the non sticky menu. But, is it too much to ask that when ever you release the fix for this, you let me know through this ticket?

Hi again,

You can automatically get notified by e-mail if you tick this option:

(view large version)

It is located in the Downloads section of ThemeForest.

Kind Regards,
Art

Hi ath_844,

What version of our theme are you using please because i can’t detect it?

Kind regards,
—Ylli

Hi ath_844,

You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

About your problem, can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Hi Laborator team the problem is when you add an item into cart and tap view cart Thanks in advance

Hi Adornandco,

Thanks for reaching out! You are using an older version (2.8) of our theme, and the latest version that we just launched is 2.9.1. Kindly, update your theme to resolve your problem.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Premium plugins don’t allow us to give customers our license number; we normally update bundled plugins on our theme releases. So when you update the theme, bundled plugins will also be updated. We release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.

You never need to buy any premium plugins that comes with our theme. Please check this article for more information:

http://www.undsgn.com/uncode/documentation/theme-update/

Best,
Imran

I have updated the theme as recommended above. However, even after the updated install it still tells me i don’t have a license for the Visual Composer

URL is www.shopadornandco.com

additionally now the layer slider wont update from 5.6.2 to 5.6.5

Hi Linda,

Thanks for reaching out! Would you mind providing us with the link to your site? Meanwhile, please refer to the true way of installing required plugins:

http://documentation.laborator.co/kb/aurum/getting-started-aurum/installing-required-plugins-3/

Best,
Imran

Hi Imran, thank you for replying. www.hamsa.co.za is the site Linda