Hi there,

You can ignore that – this is for people who choose to buy the plugin for their own license. It’s not required as we purchase an extended license on your behalf. Visual Composer recently introduced this message to try and increase the sale of their own licenses – which is quite confusing to customers who get a license via a theme purchase – but we don’t control this message – but you can ignore it.

Best,

Colm

Hi there – hmm that’s odd, perhaps trying a slightly earlier version if that’s the case. If you go to ‘Downloads’ within your Themeforest account there’s a checkbox you can tick to get an email as soon as the update to Captiva is available.

Best

Simon

Any news from the “Update” ?

Hey there!

Captiva was updated on June 19th – this update included WooCommerce 2.6 compatibility. Please update the theme before updating the plugin.

Best,

Simon

Hi there – there’s nothing we can do really if your host is underpowered – I’d get in touch with them and see if there’s something they can tweak in the configuration to increase the resources available.

As we’ve said, for eCommerce speed is so important, a properly tuned host for WordPress and WooCommerce such as SiteGround is well worth it. http://www.commercegurus.com/supsiteground

Best

Simon

Hello, The host I’m using, it works perfectly with other e-commerce and other Wordpress themes. Only fault with these 3 plugins. The solution to this problem, can not change the host.

I think this is not a good support, because you do not give me a real solution ever. Your solution is always that we buy your hosting. I need a solution with my hosting, because my hosting is fully compatible and optimized with Wordpress and is also a very powerful hosting. Only gives problems with your theme and your plugins.

Hi there,

a.) We’re recommending a solid host that never has issues with any of the plugins we require or recommend – it’s not our hosting.

b.) The issue here has nothing to do with the theme. As we’ve determined thus far it sounds very like you have underpowered hosting that is not suitable for use with WooCommerce and the other plugins all active at the same time.

c.) You state your hosting is very powerful and optimized for WordPress – if that’s the case this kind of issue shouldn’t be happening.

and include your WP site url, WP admin user/pass and your Hosting Control Panel login details and we’ll review asap to see if there’s some other issue.

Best,

Colm

Hi there

There are a small number of additional icons in the theme’s css which can be referenced with the following classes:

.icon-plus
.icon-checklist
.icon-cost
.icon-monitor
.icon-images
.icon-space
.icon-equipment
.icon-ipad
.icon-time
.icon-five-stars
.icon-arrow-left
.icon-arrow-right

Your support for the theme has expired by the way – for additional questions if you could renew it first on the theme’s item page – thanks.

Regards, Simon

One more thing: I noticed my Captiva Theme Options has disappeared in the admin sidebar. My logo was removed after the update so I went to add it back in and the theme options are nowhere to be found. I thought maybe a plugin was causing it so I deactivated the plugins one by one but that didn’t fix it. I’ve looked all over the admin area but can’t find my Captiva Options. Another site I manage uses Captiva and I did the update for them and I can see the Options fine in that one…do you have any ideas why I can’t reach my options? I need to get my logo back in the header. Thank you!

never mind, the Redux Framework plugin was deactivated and I discovered that once I activated it, my theme options came back.

Great

No problem

Hi there,

The new version of VC literally came out an hour ago. We’re in the process of updating all our themes to use it – but this will take time, and then needs to be re-submitted to themeforest for approval. If you’re attempting to resolve the issue with WP 4.5 please see below which is the best short term resolution until the theme update is available.

Colm

*CURRENT KNOWN ISSUE WITH WORDPRESS 4.5**

If your issue is in relation to your website suddenly having lots of layout problems/things missing – you’ve more than likely just upgraded to WordPress 4.5 – which Visual Composer is NOT currently compatible with. This is beyond our control. Once Visual Composer release an update the theme will be updated to include the new version and re-submitted to themeforest for approval – but that process can take a few days to complete. In the meantime, please downgrade to WordPress 4.4 until this issue is resolved. Instructions on how to do this are provided here: http://dominiquej.com/how-to-downgrade-wordpress-to-previous-version/

ALWAYS TEST ON A STAGING VERSION OF YOUR WEBSITE BEFORE UPDATING YOUR LIVE WEBSITE We recommend you use a hosting provider that supports a staging site so you can test major updates to WordPress, themes and plugins safely before doing the same on your live site. Our recommended hosting provider who supports staging websites is Siteground www.commercegurus.com/supsiteground

Hi there,

Something like that would require custom code which is beyond the scope of support. I would recommend leaving them as is for usability purposes – tap areas should be large on mobile – but you’re welcome to add your own custom code if you wish of course.

Best,

Colm

Hi there,

If so, looks perfectly fine to me on iPhone.

and provide a specific example page along with your WP admin user/pass and we’ll take a look.

Best,

Colm

Hi there,

there’s an update coming for this later this week – in the meantime theme actually works fine with 2.5.2 – this is a false positive so you can ignore the message.

Colm

Hi there

We’ve created a child theme for Captiva, you can just use that – http://www.commercegurus.com/2014/09/26/starter-child-theme-captiva-released/

Regards

Simon

Thank you for the prompt reply

Hi JP – replied via email – if you send us a link to a page which has this we’ll take a look.

Simon

Hi

Updates like this are never included immediately as they need to be fully tested that they don’t conflict or break anything in the theme. We’re pushing updates for 2.5.2 this week, it will probably be in the following release, not this one, once we have more time to review it.

Simon

Hi there,

I believe you also sent an email about this – I will reply there.

Best,

Colm

Hi there

If an update is available within the theme it will be available within Appearance > Install Plugins.

Re: license code – Despite the notice, you do not need to enter a key for LayerSlider. We purchase an extended license for the plugin on your behalf. You can safely ignore this message. We periodically update the plugin when new versions are made available and once we’ve tested them to make sure they work well with the theme.

Best

Simon

Hey there

Update instructions are available here: https://commercegurus.freshdesk.com/solution/articles/5000630667-how-do-i-update-the-theme-

Best

Simon

Hi Lucien

Can you send a link and a login to your site to support@commercegurus.com (reference your question also) and we’ll take a look.

Thanks

Simon

Hi there

We’re aiming to bring out an update for 2.5.2 during the week. It doesn’t break any functionality in any case.

Best

Simon

Hey luzochicka!

Thanks for your lovely words! You don’t need to worry about that message, updates for LayerSlider will be included in Theme Updates – if an update is available you’ll find it in Appearance > Installed Plugins

Best

Simon

Hi Simon, Thanks for the response. I’ve updated the theme again, and still no update to LayerSlider. It shows that I have version 5.5.1, and will not update either manually, or with the Captiva theme update. Would you be able to assist? Thanks so much!!

Hey there!

We don’t include LayerSlider updates right away as they need to be tested to ensure a new version doesn’t do anything odd or break functionality in the theme.

We’ll look at including an update to LayerSlider in the next version so long as everything is ok.

Best

Simon