823 comments found.
Have bug in responsive products on home?
Hi andersonnarciso,
Could you please tell us or send a screenshot of the home that has the problem with responsive feature?
Thank you
ThemeMove
In ul.products li.product, .woocommerce-page ul.products li.product have width:48%.. Fix with 100% on media screen for mobile
Hi,
Thanks for your comment. We are fixing this issue now. It will be solved in the next version.
Best Regards,
ThemeMove
How can I only have the home page as only the header + image + contact info layout instead of the all the other things in between the homepage layout.
How can I make the image I use in the background of the Alt title area to be responsive to screen size? I currently use a 1920px by 495px. image and when the screen size changes, the image repeats both vertical and horizontal. I would like it to stretch (or cover) the area. This is the same for other box sections such as video section background.
I purchased the extended support. How do I access and use it?
Your testimonials page when clicked to view a single testimonial it shows a dark blue fuzzy video or image that hides the customer testimonial….isn’t fixed yet…see here: http://structure.thememove.com/01/testimonial/testimonial-01/
any idea why that shows????
Hi nathian74,
Thanks for your comment. Most of our themes don’t include testimonial page in detailed since testimonial is just a short sentences. That’s why creating a page is not necessary for preview purpose. I don’t know how you get there, but we didn’t intentionally create that page and link. If you want to create this kind of page, we’ll support after purchasing.
Best Regards, ThemeMove.
Hi, I am trying to remove the yellow icon from the map location on the contact page and replace with an icon of my own. Can you please tell me how to do so.
HI,
You can change the image here: wp-content/themes/structure/images/map-marker.png then clear cache to see the change.
If you need further assistance, please provide your purchase code, admin account to our support center, then our developer will reply you asap.
Regards, ThemeMove
HI,
You can change the image here: wp-content/themes/structure/images/map-marker.png then clear cache to see the change.
If you need further assistance, please provide your purchase code, admin account to our support center, then our developer will reply you asap.
Regards, ThemeMove
Can you please send me XML.
Hi ladydekade,
Please submit a support ticket here and provide your purchase code, admin account then our developer can help you to fix the issues.
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge 
You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Best Regards, ThemeMove.
I updated the theme but the problem occurred. Project pictures do not appea. help me
HI muhammetdkaya,
Please kindly submit a support ticket here and provide your admin account & FTP information, purchase code. Then our developer can help you.
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Best Regards, ThemeMove
I will buy support time but When will you help? my job is very urgent
$41.30 or $ 17.70 ?
Hi,
Can you take a screenshot? Just need to buy the support package.
Best Regards, ThemeMove.
That’s ok. You can buy it now. Please also create a ticket asap.
I am sorry, this is very expensive because theme licance 59$ but support 41.30$ :/
This is Envato rule. So sorry to hear that
Hello, I bought this theme long time ago and I just wondering if there is an option to have the top area sticky with the menu. Right now it is sticky only the menu. Any help will be appreciated. Thanks
Hi cris519,
Please kindly submit a support ticket here with your purchase code and admin account & FTP information, our developer’ll reply you asap.
Ask for renew support
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Best Regards, ThemeMove.
Updated theme to 3.1.3 and when I attempt to update Visual Composer to ver 4.11.2.1 series of messages:
Installing Plugin: Visual Composer
Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Plugin reactivated successfully.
Plugin not activated. A higher version of Visual Composer is needed for this theme. Please update the plugin.
So in the end the I had to manually update via FTP update to v 4.11.2.1Even after doing the manual update The version # in plugin dashboard shows 4.11.2.1 but when I navigated to the About tab for Visual Composer it shows I am running 4.11.1. Is this because Visual Composer hasn’t update the About tab?
Hi rjdougan,
Please kindly submit a support ticket here with your purchase code and admin account & FTP information, our developer’ll reply you asap.
Ask for renew support
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Best Regards, ThemeMove.
Just did your new update and lost the code for showing video inside a section.
Here is what I placed inside the text box area, which does popup the “Pretty Show” in popup, but video play. 
Here is a screen cast image view of the website page section: http://089.319.myftpupload.com/wp-content/uploads/2016/04/Screenshot-410.png
Sorry, here it is again. <a class="popup-youtube" href="https://vimeo.com/130420514"></a>
Hi jackmoser,
Please send your admin account & FTP information to our support system and our developer’ll help you to solve the issue.
Best Regards, ThemeMove.
I was able to fix it. Thank you anyway. However I do have another question. http://themeforest.net/item/structure-construction-wordpress-theme/10798442/comments?page=21&filter=all#comment_13008589
Hi jackmoser,
We’d love to provide the support service via our support channel. That guarantees you’ll receive the fastest support.
Cheers,
ThemeMove
Hello visiual composer not working and has to be updated. How do we activate it. I can not update my site anymore thank you.
TypeError: _.template(...).trim is not a function
Hi 2019,
Have you download the latest version of Structure yet? We have fixed this bug with our latest update. If you meet any problem, don’t forget to submit a support ticket here
OOps … Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Thanks for choosing our Structure.
Best Regards, ThemeMove.
I’m having one big problem with imagens on my website…I imported the content from structure 07 and I don’t have all images…ANd the imagens return error 403
Hi, Just brought the theme but can’t see the PSD files? looked on the FREE PSD link as well but I assume it isn’t there? (can’t see it) could you send to me ASAP please as supposed to send out to a client.
Thanks
Hi Maxb991,
Have you seen the PSD files in the downloaded zip file yet? If not, pleae provide your email, I’ll send the files to you.
Best Regards, ThemeMove.
No don’t think they are actually in there! thanks my email is max.blind2012@gmail.com have also posted in support forum so you know.
Thanks, Max
I have send the link to your inbox. Please check.
Cheers, ThemeMove.
Thanks, sorry to be stupid but which PSD is structure? might be worth noting here so everyone knows.
We apologize for this inconvenience. We are checking it now and realize that’s a big mistake from us. We’ll fix the link now.
Thanks for your comment. We appreciate much!
Best Regards, ThemeMove.
Hi,
That’s OK not a problem at all I work from home so in office most of today!
Thanks, Max
Thank you so much.
Hi, I sent a Ticket regarding my concern on your support but no one answer on my query #3756.
Hi almuftahdesign,
Got your ticket, our developer has replied.
Best Regards, ThemeMove.
I got their reply but they didn’t response quickly like the other support.
We apologize for this late response. Our developer was just having a holiday last week. He’s back today. I’ve seen your reply and he’ll solve this issue asap.
Thanks for your patience.
Best Regards, ThemeMove
Hope I can except reply or action regarding me concern that I submit in your Support!
Sure. Thank you.
hi.rtl support?
Hi arash0039,
Our theme doesn’t have RTL support.
Best Regards, ThemeMove.
Hi, I bought your theme and it looks fantastic ! My site had been hacked, so I have to update all plugins, included visuel composer. The problem is the t i don’t understand where I can get the API key to update this plugin. Tanks for your help
Hi 250605cachan,
Please submit a support ticket here and provide your purchase code & admin account, then our developer can send the updated package to you.
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Thanks for choosing Structure!
Best Regards, ThemeMove.
Keep your website up-to-date now!
Is there any way to control the Testimonials Slideshow speed?
Hi djlisag,
Recently, Structure doesn’t have this option. However, our developer is willing to help you to solve this issue. Let’s submit a support ticket here. Don’t forget to provide your admin account & FTP information.
Regards, ThemeMove
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Thanks for choosing Structure.
Hello… Renewed support. Will submit ticket.
Great. Which is your ticket number?
3596
3596
- 3596
Great. Our developer will reply you asap
Regards, ThemeMove
Two questions for you:
1. The theme loaded great, except for the testimonial widget. Any advice on how to fix this?
2. I have created a page template using the SiteEditor that I want to replicate for other pages. Is there an ideal way to go about this, besides manually doing it for each page? I already tried copying the code from text editor and then converting it to the SiteEditor view—it doesn’t work.
Looking forward to your response!
