464 comments found.
Hi, I was buy Kiddos themplate and I have a problem. Home page product prices wrong. (Example product price is 12,50$) When I add currency sembol left from currency setting it show $2,5000 When I add currency sembol left from currency setting it show $.
How can I fix this problem?
Hi,
Thank you for purchasing Kiddos! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hello, i just renewed support, please have a look at this question pending for 1 week here… http://support.themeburn.com/topic/route-problems thanks in advance ! 
Hi,
We’ve answered you in the support forums.
BR,
ThemeBurn team
hey thank you very much we still have a little problem if you can have a look… http://support.themeburn.com/topic/route-problems
Pls, check your support thread.
BR,
ThemeBurn team
hey thanks !!! still a little question there…
hi, I bought your theme, but got one problem, I posted it on your support website 4 days ago, but you still not reply me!!! this is my ticket post: http://support.themeburn.com/topic/header-menu-cant-display-on-firefox-and-ie-exploere
Hi,
We have answered you in the support forum.
BR,
ThemeBurn team
Hi, your support is very very bad, reply very very late, I had another question there, and you still not reply me. please tell me how to set home ver.5 as the home page. many thanks
no dubt its a very nice theme but very bad customer support. theme dosent support SSL and its been a week begging for support in the themeburn forums. but no reply until today after giving my ftp user and admin details.
Hi,
Pavilion supports SSL, the same way like the default theme does. However, there are always cases that may require our assistance.
Generally, we reply to topics in the order they are received or updated, but sometimes we need more time to check a specific case. This also means that, when you bump a topic (intentionally or not) it goes backwards in the support queue.
If you still want this problem resolved, we will need your attention in the support forums.
BR,
ThemeBurn team
Hello,
I´m trying to register me at the support forum without success. I have not received the confirmation email yet. Can you help me out with this?
I need support regarding OC 1.5.6.4 + Pavilion 2.0.2 + Ajax Quick Checkout 4.5.1
Thanks, Thomas
Hi,
We’ve sent you an email with login details. Please check the address, you’ve used during registration.
BR,
ThemeBurn team
We’ve purchased the theme 3 times expect to purchase again. Definitely our Opencart go to theme.
Thanks for the support! It will allows us to bring even more features and make the better
BR,
ThemeBurn team
Great theme and brilliant concept.
But support is slow (sometimes with not the best attitude).
Documents not so good or non existent, whits means I have to relay more on support forum.
Thinking about using theme for my next customer but having growing doubts.
Hi,
Thanks for your honest review. We appreciate it!
Sorry about slow support, but sometimes it is hard to balance between bug fixing, adding new features and instant support replies.
We create new documentation content constantly, but there is more to improve for sure. Will be grateful for any suggestion what to add.
BR,
ThemeBurn team
This opencart theme is one of the best I’ve worked with. The page builder is second to none, simple and intuitive. I really love working with this theme it just plain fun. I would recommend this to anybody.
Frank
Thanks for the good words Frank
Hope more people share the same opinion and experience.
BR,
Svetoslav
ThemeBurn team
Hello there, I want to examine v2 demo. The demo page has version 1.2.
Hi,
You can check the admin panel of one of our other themes. Both use the same admin panel.
http://www.shoppica.net/admin/BR,
ThemeBurn team
Hello,
I enabled database cache: http://puu.sh/oWgK1/5f59a6d074.png
Fatal error in my site: ( http://puu.sh/oWgWB/d0b126a928.png ) Notice: Undefined property: DB::$db in /home/reseller/domains/ota.lt/public_html/system/storage/modification/system/library/db.php on line 63 Fatal error: Call to a member function query() on null in /home/reseller/domains/ota.lt/public_html/system/storage/modification/system/library/db.php on line 65
Opencart version: Version 2.2.0.0
Hi,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hi
I’ve place the site errors on the forum yesterday but I’ve didnt get your answer Do you see it or I’ve done somthing wrong ? Your templates are Excellent but the problems keeps me progress in implementing.
Thanks you Rose ERTINET
after update theme to the new version.. i face problem in RTL Support
you can see http://store.arabiawebsite.com/
new version seem like didn’t support RTL !!
Hi,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
may i know where can I have oc2.2 demo?
does the mega menu can add product / category / custom html instead of just category link?
Hi,
1) We still need to update demo administration. You can take a look at one of our other themes admin; they both share the same control panel:
http://demo.themeburn.com/kiddos/1/admin/index.php?route=module/BurnEngine2) You can have a custom HTML menu, but for the moment cannot add products.
BR,
ThemeBurn team
Hi
Can we display vertical menu in additional to the horizontal menu? (please check http://www.chinabuygroup.com/english/) ?
BR Rose ERTINET
Hi Rose,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hi,
I registered to your support forum but I misspelled my email address and because of that I didn’t get my password, can you help me ?
Thanks
Eric
Hi,
Please, use the feedback form in our ThemeForest profile page to provide the correct email and we will send you a temporary password (will correct the email too).
BR,
ThemeBurn team
Will do that, thanks
Hi Eric,
We’ve sent you an email with login details.
BR,
ThemeBurn team
Hi I am interest to buy this theme, but before that I wna confirm few thing. (FYI I want to install it in latest OC version)
- Can we make it full screen i.e. max width should be 1920px instead of 1200px ?
If “YES” then I am going to buy it now. if “NO” then can you customize? How long it will take to customize it. (I need as ASAP)
Thanks
Hi,
Theme supports both full or fixed width style. There is also the option to adjust the fixed width value (1920px as well). Everything is configured from the theme control panel.
BR,
ThemeBurn team
Hi
1. When v2 will compatible with OC2.2? 2. When do you intend to implement quickview ?
BR Rose ERTINET
Hi,
1) Pavilion 2 (BurnEngine) is compatible with OC 2.2
2) Will add it for sure, but we don’t have any ETA yet.
BR,
ThemeBurn team
Hi
Thank you Another small question is about the product description Location ( product page) Can we change it to another location : for example before the Availability property instead of under the product image ?
Thanks Rose
Hi,
In Pavilion 2.x the entire product page is editable from Page Builder. Practically, you can build any possible layout.
BR,
ThemeBurn team
I have purchased pavilion theme and I have been problems to register in support.themeburn.com, I always received this message “ERROR: This username is already registered, please choose another one. ERROR: This email is already registered, please choose another one.” What do I have to do?
Hi,
We have created a temporary password and have sent it to the email you have used during the forum registration. Be sure to check your email’s spam folder too.
Best,
ThemeBurn team
I cannot get this to install the demo data at all! Please help I cannot get started without the sample data as a reference. I installed it exactly how the instructions say to install it.
I already joined the forum but nobody from your team has replied back to me!
Hi,
We need your assistance in the support forum. Let’s continue the thread there.
BR,
ThemeBurn team
Thank you for the great theme with the great features. Before I buy the theme, I want to make sure of something. Can I prevent some users from accessing Pavilion section in the admin interface?
Hi,
You can manage access and modify permissions, but all links are visible to everybody. You can check theme demo to see what we mean.
If you want to hide links for page that you don’t have permission for, you will need a small modification -> http://www.opencart.com/index.php?route=extension/extension/info&extension_id=23615
BR,
ThemeBurn team
