346 comments found.
Is it possible to translate the individual portfolio-items with the WPML-plugin?
Hi there,
Yes, individual portfolio items are translatable with WPML plugin. They should be translated similar to regular pages.
Regards,
TheWhiteCollars
Before making a final purchasing decision, we have a couple of questions / issues we found in the theme preview:
- There seems to be a bug in the mobile navigation menu in all browsers. The hamburger icon seems to disappear when the menu is open and you have to click anywhere on the main page to close the menu. Is there a fix for this?
- The mobile navigation menu does not open at all, when you click on the hamburg icon on Internet Explorer 9.
- The description specifies that the theme is retina ready: However, the logo uses png (and a @2 fallback, which still does not look great on many devices). Could you implement an svg-option with png fallback, something like:
<img width="164" height="49" src="logo.svg" onerror="this.src='dist/img/logo.png'; this.onerror=null;" alt="logo" />
- Also, is there a full retina-replacement solution implemented in the theme? E.g. can you specify 3 different image resolutions for any image used in the theme, which will then be used according to pixel density of the visitor screen? Or are images simply scaled down responsively?
Thanks for the clarification. Great looking theme and we really hope these are little issues that can be fixed.
Hi there,
It seems like we’ve received an email from you as well some hours ago. Please check your inbox – we’ve just answered you!
Kind regards, TheWhiteCollars
Hello, Thanks for the awesome theme!
Issue, Visual Studio stopped working randomly. Bigger issue, it’s got too much custom work done to it to update.
Please help.
Thank you
Hi there,
Sorry to hear about your problem!
Could you please submit a ticket on our Support Forum and explain in more detail what exactly is the problem? In your ticket please also include your current version of WordPress, the theme, Visual Composer and TWC Theme Extension plugin. It may be a problem which many VC users have been facing lately as older versions of the plugin are not compatible with WP 4.5+.
Kind regards,
TheWhiteCollars
Are you guys maybe planning to add themed design support for ModernTribe Event Calendar and Event Tickets Plus? A nice Event view matching the rest of the theme would be simply awesome!
Hi there,
Thanks for your question! Unfortunately, that’s not something we are planning to implement, at least in the nearest future. Noted down however, and we might consider it if there’s higher demand for this feature.
Thanks!
TheWhiteCollars
Hi there! Still love the template! But I think that there is something wrong with the Visual Composer Plug-in! I Can’t add an element (or a new row) to my page. I click (for example on Styled Heading) and there is no reaction… Could you help me please?
Hi,
Could you please submit a ticket on our Support Forum? In your ticket please include your version of the theme and Visual Composer, as well as information about when the problem appeared, e.g. maybe you updated WordPress or the theme etc.
Thanks,
TheWhiteCollars
Hi there! We’re using the Tilt child theme and just updated the parent theme and lost the data we had in the footer widgets and copyright line. Is this a known issue, and is there a way to get this information to be restored?
Hi screative,
If you haven’t changed the theme core files, this shouldn’t happen on theme update as this data is stored in database, which, in turn, is not affected by updating theme files.
Also, your widgets may have somehow been deactivated, so try to look for them amongst inactive widgets.
Regards,
TheWhiteCollars
Hi there, Thanks for the reply. We didn’t change the core files, just updated the theme, and we’re using the Tilt Child theme. The widgets aren’t in the inactive area, the data seems to be just gone.
Hi,
Once again, simply updating the theme cannot affect any of the website content or configuration. If you follow the update instructions, then only theme files are overwritten. They don’t contain any content data as it is stored in the database on your server, which is not affected by theme update.
There must have been some other actions that lead to this (in fact nothing related to footer has been changed for a long time in this theme). E.g. if you activated Child Theme after you set up your footer then widgets might have gotten messed up, which is logical as in fact Child Theme is indeed a different theme with its own settings.
As a sanity check I’ve just simulated your case on our testing installation – I updated the parent theme with child theme activated (as many of our buyers actually do as well) and everything went absolutely smoothly as expected without any data or widgets lost.
Love the theme, i just have one BUT… no social media integrated to the theme.. there is no place to put the icons/links… except manually.
Hi bigcmx,
Thanks for your comment!
What kind of social media integration you would like to see in the theme? We are always open to suggestions on how to improve the theme =)
Please note that, as you are probably aware, you can insert social icons using shortcodes. Some more advanced social integration can also be added using 3rd-party plugins (many our buyers actually go this way).
Kind regards,
TheWhiteCollars
Yeah, i checked it out and social integration was easy enough.
One more thing.. is it possible to change header style? i need to put the logo centered on top of the menu. I have been doing some css changes but i dont wanna break the theme functionality and responsiveness..
I suggest you submit a ticket on our Support Forum with what you managed to achieve so far and we will try to assist you.
Thanks!
I just bought this theme and using it now. But editing with Visual Composer takes a very long time to load when making any changes… it tends to freeze every time for 5 seconds making every edit/change longer to do. What is going on? and how can I fix this?
Hi there,
Sorry to hear about your problem!
I must say that it looks like a performance issue at your side, Visual Composer has been working smooth in our tests. Very likely it’s a browser issue – such things can happen when a lot of operating memory is used, e.g. when many tabs are open, browser extensions are active or simply lot of stuff happening in a browser.
First thing to try would be to switch browser or deactivate extensions and see if performance improves. If you see no changes, please submit a ticket on our Support Forum.
Glad to know it wasn’t an issue with Visual Composer! =) Thanks so much for the speedy response.. I tried disabling all of my browser extensions and nothing changed. But I tried it with a different browser and everything is going more smoothly now! Thanks again!!
No problem. I bet you were using Chrome, weren’t you? It’s well known for consuming a lot of memory, so since a different browser works smoother for you, I guess this should be a solution in this case.
Have a nice day!
Regards,
TheWhiteCollars
I’ve just updated the theme to 1.6.7, but in Visual Composer I can’t add an Essential Grid. I can add a new row and select Essential Grid. Then I choose my desired grid, but when clicking on ‘Add selected grid’ nothing happens. I updated Visual Composer and the Core Extension plugin. Any ideas for a solution? Thanks in advance!
Hi prsocial,
I’ve just checked on our testing installation – everything works fine. Please make sure you cleared your browser’s cache after updating the plugins and your grid is properly set up. If the problem persists, submit a ticket on our Support Forum.
Kind regards,
TheWhiteCollars
Hi Alex, it was the Browser Cache indeed. Thanks!
Hi, thanks for this great theme.
Today we checked our site, and we found some pictures were not displayed.
And that happens in the element of ” team “
How can we fix it?
Best regards.
Hi there,
Could you please submit a ticket on our Support Forum and provide a link to your website so we can take a look?
Thanks!
TheWhiteCollars
Great theme! Quick question. I updated wordpress and VC. When I go to edit a page, the VC editor spins and spins and doesn’t actual load the page content area. what can I do to get this working again, as my client would like their website edited. =)
Hi there!
If you have WP 4.5+, please make sure you have the latest version of the theme, Visual Composer and TWC Theme Extension plugin installed. If not – please update. If it’s not the case, please submit a ticket on our Support Forum and provide your WordPress login credentials so we can take a look.
Thanks!
TheWhiteCollars
Hello, I have purchased this amazing theme few time back. Now it’s requesting to update or validate the visual composer with a license. Could you please tell me what to do? Do I have to purchase it? I believed this was all included with the 59USD.
Thank you in advance.
Hi hanpau,
You don’t need to purchase any additional license for the bundled plugins. They all are fully functional out of the box, that’s what you paid for initially 
So feel free to ignore this message.
However, if you see a notification that a new version of Visual Composer is available, please check if you have the latest version of the theme installed. Most probably that a newer version is available. After you update the theme, you will see a notification to update the bundled plugins (as all the bundled plugins updates are provided with theme updates).
Kind regards,
TheWhiteCollars
Hello TWC,
thank you for your prompt response. I have done accordingly your instructions and keeps saying the same:
I have updated WP to Version 4.5.2 and the theme to version: 1.6.6.1
And it still does not work. It appears the message:
“Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.”
If we access to a page to edit it it does not apper the VC form.
Could you please give any advice?
Thank you in advance.
Pau
Hi Pau,
As it was said earlier, feel free to ignore this message. If VC doesn’t work, it’s definitely not because of a license key. Have you tried clearing your browser’s cache (and flushing the cache in your caching plugin if you have any)? It may be the cause.
If this doesn’t help and you are sure that you currently have the latest theme and plugins versions installed, please submit a ticket on our Support Forum and provide your WordPress login details so we can take a look.
Thanks!
When I try to add an essential grid (a predefined grid I made) the “Add Selected Grid” button doesn’t work! I can’t add a essential grid to my page. Could you please fix this bug!
A Wordpress update seems to fix it.
Hi there,
I was about to reply you when received your second message. Glad the problem is resolved! Let us know if any issues arise.
Regards,
TheWhtieCollars
Hi! I have exactly this problem (Visual Composer doesn’t load). I’ve done all my updates and deleted then re-installed VC. This solution works with other themes. Does it works with this one too? Because it’s not working for me…
Hi Cassiopey,
What version of the theme, Visual Composer and TWC Theme Extension plugin do you currently have installed? These need to be updated to their latest versions in order to work properly with WP4.5.
Please make sure you update the theme to the latest version and then apply the bundled plugins updates. As a result, Visual Composer will be updated to 4.11.2.1. Afterwards you may need to clear your browser’s cache and flush cache in your caching plugin (if you use any).
Kind regards,
TheWhiteCollars
I just updated to the last version of the theme and everything is back to awesomness. Thanks!
Nice to hear that! Have a lovely day!
Hello, First of all, thanks for the great support provided for 6 months. Suddenly I can’t edit content using Visual Composer plugin. All the plugin, tilt theme and Wordpress are updated to the last versions. I can’t identify the problem.. :’( Do you know a way to fix this?
Hello,
Sorry to hear that!
What are exact versions of the theme, Visual Composer and TWC Theme Extension plugin that you are currently using? Also, have you tried clearing the cache (both browser’s and in your caching plugin if you are using any)? It may be that old JS files are being loaded if you have updated recently.
Regards,
TheWhiteCollars
I just find a solution: • Update all, Plugin VC, Tilt Theme and Wordpress (4.5.2) • Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser. • Deactivating all plugins (yes, all) to see if this resolves the problem. • If this works, re-activate the plugins one by one until you find the problematic plugin. • Logout from Wordpress > Clear your browser cache. • Login to Wordpress.
So it works fine at your end now, right? I guess clearing/flushing the cache should be enough, but if it doesn’t help, your suggested solution should be the way to go.
Thanks a lot for the information!
Yeah, I have Visual Composer up and running with Wordpress v4.5.2
Great to hear that! Have a nice day
Hi, I’m trying to Overlay a white colour on an image so that the text is still visible but where it says “Use ‘Alpha’ option to set the opacity of the overlay.” .. I can’t seem to find the Alpha option?
Hi craignz,
Alpha channel slider should appear right under the colorpicker. If by any chance you don’t see it, please submit a ticket on our Support Forum and provide information about what setting of what shortcode element you are talking about and maybe a screenshot of a colorpicker. Thanks!
Regards,
TheWhiteCollars
Hi,
Thanks for your reply and sorry for me late response! I ended up getting it to work, not sure why it wasn’t showing at that stage but when I came back to it it started working. Loving the theme so far but I sadly have one more issue i can’t seem to resolve. I’m trying to create a Custom Tab and I can’t seem to add tabs like if I just do a normal Tab Element? I did a quick screen capture to show what I mean. https://www.youtube.com/watch?v=BAiHVWgPhAs&feature=youtu.be
Thanks in advance!
Hi there,
Glad to hear your previous issue has been resolved!
Regarding the issue with Custom Tabs – this bug has already been fixed. Please update the theme to the latest version, and afterwards update Visual Composer to version 4.11.2.1 and TWC Theme Extension plugin to version 1.6.6.1.
Have a nice day!
TheWhiteCollars
Hi,
Really appreciate the quick responses! Great customer service! Sadly, I’m still having that issue with the Custom Tabs? Not sure whats wrong as I have updated the Theme and the two Plugins? http://imgur.com/rfyEEZz
Would appreciate any advice!
Thanks
I got it to work by clearing the browser cache, like mentioned in the comment below.
Thanks for the help, really appreciate it!
Craig
Great to hear that!
Have a nice day, Craig!
How do I change the portfolio-item slug to be something else? I’ve tried changing “portfolio-item” in the portfolio_post_type.php file but it did not change the slug in the URL.
Hi there,
You’re on the right way. After changing the slug as you described, just go to Settings > Permalinks in your Dashboard and click “Save Changes”. This will refresh the permalink structure.
Regards,
TheWhiteCollars
Hey there,
We actually bought a Visual Composer License and your extension “TWC Theme Extension Plugin” make bugged Visual Composer, can’t edit rows.
Have you a fix ? My Visual Composer Version is 4.11.1.
Hi there,
You should only use the Visual Composer installation which comes bundled with the theme as it’s a modified version. It doesn’t require any additional licence to purchase. Currently the latest version of Visual Composer is 4.11.2.1, which is also included in the theme package.
Please make sure you update the theme and all the bundle plugins to their latest versions, and if you still have problems afterwards, submit a ticket on our Support Forum.
Regards,
TheWhiteCollars
If we bought the license, it’s because it didn’t longer work with the theme.
No additional license is needed for bundled plugins. You pay once for the theme and get all the bundle plugins with it. If something doesn’t work, just submit a ticket on our Support Forum and we will be more than willing to help.
Regarding your issue – I guess it may have happened after you updated to WordPress 4.5, am I right? Visual Composer of any version prior to 4.11.2.1 does not work with WP 4.5. Therefore, as I wrote previously, please update the theme to its latest version, then update the bundled plugins, and very likely that Visual Composer will work fine again. If by any chance it does not, please submit a ticket on our Support Forum and we will look into that issue.
Thanks!
Yup, I did. So I can’t use the them with WP 4.5 ? Or the solution you gave me (update theme, then plugins) will make VC work with 4.5 ?
Correct, it will! You should update the theme and apply updates to bundled plugins. Then everything should work fine. Once again, it’s not the theme which doesn’t work with WP 4.5, its old versions of Visual Composer that are not compatible with WP 4.5.
Thanks!
Hi, i’m having some trouble with the portfolio item page. I would like to obtain this result http://themeforest.net/item/tilt-creative-multipurpose-theme/full_screen_preview/11451074 . I’ve activated the visual composer for portfolio item, but when I try to manage the different elements, or to set the columns it doesn’t work. How can I fix this trouble? Do you have a different solution to obtain the same result? Let me know, thanks!
Hi franky9,
Please submit a ticket on our Support Forum and describe how you are trying to achieve the result – only then we can say what you may possibly be doing wrong. The link you provided leads to a general demo preview page. Could you please post the one that leads to some particular page?
Also, have you tried importing the demo data? It contains portfolio item pages that you can use as a starting point for making your own.
Kind regards,
TheWhiteCollars
Hi , visual composer does not work with WordPress 4.5
I installed the latest version of the theme. And I have the version 4.11.2 of WPBakery Visual Composer
What might that be?
Hi there,
Sorry to hear that! Could you please submit a ticket on our Support Forum and explain the essence of the problem – what exactly does not work? It would also be helpful if you provided your WP login details and a link to the page where we can see it.
Kind regards,
TheWhiteCollars
I can not open the ticket, it tells me that my support has expired. Visual Composer need to know why not work with WordPress 4.5 .
Thank you very much,
We are aware of one JS bug appearing with VC in WP 4.5 and will roll out a fix soon. If you send us your WP login details using the author contact form, we can check if this is the same issue or something else.
Regards,
TheWhiteCollars
I’ve already sent, thank you very much .
We’ve received your email and have just replied you back.
