I mean, to have a mail subscription or sth like that… Thnks!!

Hi supermundano,

I think that some of those plugins may do the job for you

Kind regards,
—Ylli

Hi Rinaldocajochen,

Yes if you haven’t touched direct theme files on their folders, such as js, php, or css files you can freely update the theme

We have released Aurum 1.9.2 on May 5, here you can see what has changed on is’s changelog.

As you see we are continuously updating Aurum with new features, updates, compatibility issues with other plugins and other things even that it has been time that we created this theme.

For sure that you have either Envato Toolkit or Envato Market plugin installed so please check it. Please note that you need oAuth key on this plugin and not API key, but the plugin itself has the guide inside so i’m sure that you will manage to update your theme through this plugin

Kind regards,
—Ylli

I installed self. Theme is now up to date—> 1.9.2. But i have still same issue..

Hi Rinaldocajochen,

Ok then, so you are now on the latest update

As for your question can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Ok i entered that. www.nowheremalas.com

Now we have the MENU ON THE TOP in small letters the rest looks good but for example the OUR STORY section: http://nowheremalas.com/our-story/  has the same problem.  I wanted to use the font there h3 but not in Capitals.

1) how can i now make sure that in some parts like about or blog posts i can use the same fonts but decapitalized ?

i might have. i will pay attention in the future. The code you gave:

header.site-header div.nav>ul li a, header.site-header ul.nav li a { text-transform: none !important; }

it hasnt done much or maybe i didnt articulate well enough what i like. I would love to use for example the H3 style in the about us section but without veing capitals. Now if i go in the general Custom CSS and enter

body { } h1, h2, h3, h4, h5, h6{ text-transform: none !important; } h1.lower-letter, h2.lower-letter, h3.lower-letter, h4.lower-letter, h5.lower-letter, h6.lower-letter{ text-transform: lower !important; }

then i have it affecting the whole page including the HOME landing page where it looks cool to have all in CAPITALS. How can i do it that in a blog post or ABout us section i can use h3 for example but without capitals? Is that clear?

Hi SquaremoonStudio,

Please remove Coming Soon always when you write a ticket. We need to investigate your site and then get back to you if we have possible solution for your question.

P.S: You have created some other tickets as a new comment, in the future if you have any question, please don’t create a new ticket but just find a comment that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind regards,
—Ylli

Hi SquaremoonStudio,

This issue is related to your server. One suggestion on getting this to work is this:

1. Go to Settings > Permalinks

2. Set to “Plain” in Common Settings:

(view large version)

3. Then go to Layer Slider and try to save settings.

Best regards,
Arlind

Thanks seems to work!

Great to hear that.

This issue is often related to mod_security but I don’t know the exact reason why this happens.

Kind regards,
Arlind

Hi Lukas,

Thank you for your kind words!

This article explains how to create WooCommerce sizes:

Hopefully this will help you.

Best regards,
Arlind

Hi fulus07,

You will need to go in the Admin Panel > Custom CSS and refer to the CSS class of the element which you can see via the Inspect Element

Kind Regards,
Art

and how to remove inventory quantity number on product page, how to do it step by step if u dont mind tq

Hi fulus07,

To remove the quantity firstly go to the WordPress Admin Dashboard, on the left side of the menu there is the Custom CSS area, there you have to add the following code that will hide the quantity input:

.shop-item-single .item-info.summary form.cart .quantity {
display: none !important;
}

Don’t forget to click Save

Kind Regards,
Art

Hi liamali,

This happens because there is no specified maximum width for visual composer row, so here is the quickfix for you:

.vc_row {
    max-width: 1170px;
    margin-left: auto;
    margin-right: auto;
}

To apply Custom CSS, on WP admin panel menu click Custom CSS link (as shown here).

This is how it’ll look:

(view large version)

Hopefully this will work for you.

Best regards,
Arlind

Hello Arlind, I did what you told me but I still have the same problem…

Hi,

I have analyzed your Custom CSS, and you have an error in syntax, thats why the CSS I have to you its not applied.

Please make sure the CSS I gave you is added in the end of Custom CSS, and the brackets are properly closed before you add that CSS.

If you are not sure how to handle this, I will do it for you.

P.S. I see that your package support has expired. Please consider renewing it.

Best regards,
Arlind

thanks, I will do that

Hi, While they’re workin on that, there’s also another issue.

My site returns some insecure links, and i have an ssl certificate installed. This causes errors sometimes on some browsers e.g firefox.

I have been able to trace the insecure links, and i have cleared all but one. and the link is :

” Insecure URL: http://themes.laborator.co/aurum/jewelry/wp-content/uploads/2014/11/map.png

Found in: https://jerseygramm.com/mainsite/ “

I have tried to find that link or image in my library and it doesn’t exist. I didn’t install the jewelry theme, so i don’t know where its coming from.

Please i need you to look into this for me ASAP because, Some of my site visitors using old version of firefox or internet explorer will have problems visiting the site.

thanks.

Regards, Francis

Hi Francis,

I have replied to your email regarding menu issue.

As for your https issue, the main issues come from imported LayerSliders because there were containing URLs with http protocol, so make sure you have removed the items with http protocol.

In About Us page, I have removed one http image access and now it is not marked as unsafe. The same is for home, it shows the green http (secure content) site.

Best regards,
Arlind

Hi Al-MalabisClothing,

To show the Login and Register in homepage firstly make sure you have enabled the user registration, go to Settings > General and tick the Anyone can register, also check on WooCommerce > Settings > Accounts and see if you’ve enabled the registration.

Finally, to show the login/register go to Laborator > Theme Options > Header and enable the Top Menu where you can select the Registration.

Kind Regards,
Art

Hi colocoquillo,

Thank you for your clear explanation. Can you please add this custom CSS:

@media screen and (max-width: 768px) {
    header.mobile-menu .mobile-logo .mobile-toggles .toggle-menu {
        display: block !important;
    }
}

To apply Custom CSS, on WP admin panel menu click Custom CSS link (as shown here).

This should fix your issue.

Best regards,
Arlind

Worked like a charm! thanks.

will you include this in your next release?? should i take any action?

Hi colocoquillo,

Yes we will include this on the next theme update. And thank you for explaining the problem briefly

P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Best regards,
Arlind

Hi Abdel,

Hmm this is very strange because from all the users we saw that when they update the theme and the Visual Composer to the last version this problem is solved.

Anyway glad to hear that your problem is solved now

Kind regards,
—Ylli

thank you for your fast response, ye good that it worked!

Hi Abdel,

P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Kind regards,
—Ylli

Hi there,

You can upload images in any image uploading site and then paste the link here, some examples are:

Kind Regards,
Art

Thanks Art, here’s the image http://imgur.com/igmJk0N

Hi Sarina567,

These should be located in the same directory as the other ones so you can translate it from the same place or it didn’t work?

Kind Regards,
Art

Hi jorjko,

You are using an old version of our theme and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Thanks for you’r help!

I have some other questions:

1. I am currently using the aurum “Contact us” template om my contact page. I tried to edit the page with visual composer, because i wanted to add some content below the contact form, but when i updated the page, the content i just added, wasn’t being displayed. Is there anything i can do, to add content below the contact form?

2. I am using the transparent header & video, and i would like to use the header type 3 on the home page and header type 1 on all of the other pages. Is this possible in any way?

Kind regards, Dubuy

Hi Dubuy,

1— Contact us page doesn’t support Visual Composer.

If you want a customized Contact page, then you can give a try Ninja Forms plugin, maybe it will help you to achieve the results you need.

2— This is not possible for the moment.

Hope for your understanding!

Kind regards,
—Ylli

Hi Ylli Oh okay. Thanks for your answer – maybe i’ll try the Ninja Forms plugin!

Kind regards, Dubuy

Hi asojonih,

Can you please send us your site URL, WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Unfortunately the problem still exists. When I click “checkout” in the Cart, a blank page is loaded.

Hi tothkaroly,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Message sent, thank you Yilli!

Hi jacobkcurtis,

This should be an internal error and I am unable to diagnose what is going wrong there.

Can you please enable WP Debug Mode because I am not able to exactly know what kind of issue is this.

To turn on WP Debug Mode, follow these steps:

1. Open wp-config.php

2. Find WP_DEBUG constant (written as define('WP_DEBUG', false);)

3. Set value to true (define('WP_DEBUG', true);) and save file.

4. Go to the same page, refresh it and you will see a PHP warning or fatal error being display. Copy the error or better send me the screenshot so I will be able to understand what kind of issue is that and will give you proper fix to it.

Best regards,
Arlind

Hi Nuwan,

We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

If the problem is still active then please reply this ticket again and we will check this problem further

Kind regards,
—Ylli

Hi Ylli,

Thanks for your reply. I done it. now it sorted. Now i cant update Layer Slider plugin.

Thanks Nuwan

Hi Nuwan,

If you can’t update LayerSlider, go to Plugins > Installed Plugins and delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.

Kind regards,
—Ylli

Sure, here is the url: http://fiercefetishgear.com/

I’m not sure that you would see anything wrong from the front end. The problem is with the price on the backend not displaying correctly on the front end.

Hi FFG2016,

Hmm this is very weird problem.

We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

If this problem is still not solved then can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Hi louloujdc,

We cannot do anything about it as it is a Visual Composer built-in feature so it’s not up to us, but we will update the theme and the plugins to the latest version so they will be compatible to each other.

Kind Regards,
Art