3569 comments found.
Hello,
I have purchased the Aurum theme, but the layer slider plugin cannot be updated using the purchase code I own. Could you please help how to update all of the features and plugins that Aurum theme has?
Awaiting for your reply.
Regards, Papiput
Hi Papiput,
Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
If you can’t update LayerSlider, go to Plugins > Installed Plugins and delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
If any of theme required plugins has released new update after the date that we released Aurum 2.9.2, we will include the latest version of that plugin in the next update.
Kind regards,
—Ylli
Hello, I see that theme uses Roboto and Roboto Condensed font without subset=latin,latin-ext. <link rel=’stylesheet’ id=’primary-font-css’ href=’//fonts.googleapis.com/css?family=Roboto%3A300italic%2C400italic%2C700italic%2C300%2C400%2C700&ver=4.5.2’ type=’text/css’ media=’all’ /> <link rel=’stylesheet’ id=’heading-font-css’ href=’//fonts.googleapis.com/css?family=Roboto+Condensed%3A300italic%2C400italic%2C700italic%2C300%2C400%2C700&ver=4.5.2’ type=’text/css’ media=’all’ />
I need latin-extended subset for both Roboto fonts. Do I need to add line to header.php file, or I can set subset somewhere in theme options?
Thanks,
Hi idealwpthemes,
I have a quickfix for you, can you download this file: http://drops.laborator.co/1c6J9+ and replace it in this directory (of the theme): wp-content/themes/aurum/inc/
This should fix your issue.
Kind regards,
Arlind
Hi there,
Please can you provide the mega menu settings used in the demos.
I’ve created my menu and installed mega menu but I now need it to look natural like it is part of the theme. The same way that you guys have it in the demos.
Thanks a lot
Hi waseemsader,
If you use UberMenu don’t forget to disable skin,
(view large version)
and it will fit the Aurum-s style 
Kind regards,
—Ylli
Ahh I see, great, thanks!
Hi, Sorry to be asking you so many questions!
1. I used the Loco Translate plugin to translate both the aurum and woocommerce strings into danish, and it worked fine. The only thing i can’t seem to translate is the word “Search…” in the header search form. It tried to change this both in the Aurum and the Woocommerce theme, but it isn’t being displayed.
2. When i try to use the search form, a blank page is being displayed. I am sure, this is because i made a mistake somewhere along editing the page, but can you please tell me what is causing this?
Kind regards, Dubuy
Hi Dubuy,
1. I have changed this string in admin panel:
And it did successfully changed:
So try Syncing language translations by clicking Sync and then translate again that word:
If you are using child theme, make sure you have not replaced files that contain “Search…” keyword.
2. Can you please try this fix:
Download this file: http://drops.laborator.co/lnT9+ and replace it in this directory (of the theme): aurum/
Kind regards,
Arlind
Hi Arlind
1. I tried syncing the language translation and then translating the word again but still nothing changes. Also i am not using a child theme.
2. It worked! Thanks!
Kind regards, Dubuy
Also i am trying to replace the “add to cart” icon by using this code:
.shop .shop-item .item-info .add-to-cart:before { content: ’’ !important; }
But for that i will need content css code for the square plus icon (U+229E). Could you please provide med with this?
Kind regards, Dubuy
Hi Dubuy,
Can you please add the code below to Custom CSS:
.shop .shop-item .item-info .add-to-cart:before, .woocommerce .shop-item .item-info .add-to-cart:before {
content: '\e818' !important;
}
Kind regards,
—Ylli
Thanks Ylli! Could you please help me translating the string i talked about earlier in these comments. I tried syncing the language translation and then translating the word again but still nothing changes. Also i am not using a child theme.
Kind regards, Dubuy
Hi Dubuy,
Can you please send me your WP credentials so I will try to translate that word and see where is the issue.
To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Please do not forget to explain your issue again in email, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests. Also add “This ticket is related to Arlind” in the end of email.
Kind regards,
Arlind
Hey there, When I change my language to Hebrew, there seam to be a problem and the trending carousel disappear.
Hi there,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
I have problem, like a picture.. when i move my pointer into my picture i can show up that picture with zooming but.. the zoom cant centered. so how can i fix this err..
Hi ancel45,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
i do on my localhost.. how can i help ?
Hi ancel45,
Hmm when you publish your site online somewhere please reply to us on this thread and send us the URL.
Kind regards,
—Ylli
Hi ancel45,
Hmm this is very weird, i just tested it on our site and this problem is not happening, you can test it on this product of our demo for example http://themes.laborator.co/aurum/fashion/product/asap-bag/
Can you please try to add another product and see if this issue is happening again please?
Kind regards,
—Ylli
I try to use your picture and same things.. I think there is err on the main picture
Hi ancel45,
So did you had time to test it please?
Can you please navigate to Theme Options > Shop Settings > Image Magnifier and then leave options as on our Demo
Kind regards,
—Ylli
Thx for your respon.. I dont know why but.. when im recreate new product that image magnifier doing well ^^..
I have new question.. How to change logo CARD on the right-top ? i want to custome that icon cart with my icon. TY
Hi there,
You can change the cart logo from the Laborator > Theme Options from the pre-defined icons, but to change it to a completely different cart icon you have to manually edit the theme files which is not recommended.
Kind Regards,
Art
TY
GTHT
Hi,
I wonder when you are updating the social icons or how to update to the new social icons? I want to update the instagram icon to the new one.
Best regards sw
Hi Sedweb,
We will change Instagram icon to the new one on the next update of Kalium
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
Kind regards,
—Ylli
Woocommerce plugin causes my dashboard to crash:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Hi point33,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution or if this is a server problem and you need to contact the server administrator.
Kind regards,
—Ylli
Hi point33,
This is not a theme issue and i’m afraid that i can’t help you there even that i would like to help you.
So can you please contact the server administrator, and inform them for this error and anything you might have done that may have caused the error.
I’m sure that they will understand the problem, and give you the best solution possible
P.S: Please also write them that recommended PHP configuration limits for our theme are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_input_time 60
in case that they are lower
For more info visit this link Recommended PHP Configuration Limits
If you need more info, please don’t hesitate to reply us
Kind regards,
—Ylli
Just i need to know how can add WPML Multilanguage in jewelry template. Thanks
Hi pantosrl,
You may add language switcher in the main menu, this option is supported by WPML and works well with main menu.
Kind regards,
Arlind
Can you explain me how can i fix it? thanks a lot for your help
Here is an explanation how to include language switcher in the menu:
https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/WPML can add a language switcher to your site’s menu. Select the option to ‘Display the language switcher in the WP Menu’. Then, choose which menu to display it in. WPML will add a language switcher with the same configuration as the drop-down language switcher, as the last item in your selected menu.
Kind regards,
Arlind
Hello,
I installed the “WooThumbs – Awesome Product Imagery” plugin from CodeCanyon and it worked perfectly with your theme. Unfortunately, after installing some variation swatches plugins, an error occured.
With both “Variation Swatches and Photos WooCommerce Extension” from WooThemes and “Visual Attributes – WooCommerce Variable Products” from CodeCanyon, the same error occurs: the theme does not display the correct image variation when the respective color is selected. As soon as I disable the swatches plugin, the color variation works perfectly again.
Please help. I can give you access to a test server if needed. Thank you.
Hi alexpinkish,
Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved. One of those plugins that you have installed is creating the problem.
Kind regards,
—Ylli
Hi, on my theme, for about a week now, i have been unable to access the “all pages” option in my wordpress dashboard.
Please look into this for me
regards, Francis
Hi Francis,
You had deactivated some core theme plugins “ACF plugins” and i activated them for you, now please check if this problem is happening again.
P.S: You are using an old version of our theme (2.9.1) and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hello, I have an error on my site after it was installed and added some products, you can see it here: www.supdist.ru/shop
Warning: Division by zero in …. on line 75
How can it be fixed?
Hi eu9ene,
You are using an old version of our theme and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hi, In the shop page, how can I change the color of the category banner, which is in black ?
Thank you
Hi there,
Can you please add the code below to Custom CSS
.shop .products .product-category a span, .woocommerce .products .product-category a span {
background-color: red !important;
}
Kind regards,
—Ylli
Please Help me . I need jewelry theme to fix in my website. cAN YOU HELP ME? Thanks. www.virgolafashion.it
Hi pantosrl.
Your site is under construction, can you please enable your site?
Also can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind regards,
—Ylli
I enable my site. I need to have a footer like demo. Just i can see footer without image in the right (World and brillant )
Let me know Thanks
Hi again,
It seems that your site is still under construction, please take a look to see it through Private Browsing mode.
Kind Regards,
Art
We are getting the following error when we try to search, say for example “books”.
Fatal error: Can’t use function return value in write context in /home/content/92/7975292/html/Fierce/wp-content/themes/aurum/search.php on line 12
I have updated the theme to the latest version, updated all the plugins, and made sure my PHP limits were set correctly. I’m not sure what else is wrong…
Hi FFG2016,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Main Site: http://fiercefetishgear.com/ Error occurs: http://fiercefetishgear.com/?s=Books
The error occurs when you type anything in the search box (top right) on the site.
Hi FFG2016,
Thank you very much for letting us know about this bug, it seems that our code doesn’t work on old PHP versions, because on our testings on localhost the search worked perfect, but our sever (and probably your server too) is using an old version. We just fixed this to work on both
So please download this file search.php and replace it to wp-content> themes> aurum.
Kind regards,
—Ylli
Thank you! Works great.
I purchased your theme. great theme. Never really asked for support because didn’t need it, but one question. Is it possible to have the view cart icon show in header in mobile version. Want it to be visible all the time in mobile version. Thanks
Hi d1same,
Hmm i haven’t tried to do this before, but can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution for your question.
Kind regards,
—Ylli
Thanks for the reply. The link is saatcci.com
Hi d1same,
For the moment this feature is unable to do, but i just wrote this on our to-do list, and we will check if we can do something about this on the future updates
Kind regards,
—Ylli
Thank you Ylli,
This would actually help a alot. Because following users clicks, many of them (specially elder ones) add the item to the cart but they don’t know how to get to the cart from there. So any fast solution would be great.
Hi d1same,
We will try to do something about it as i wrote earlier. Thank you for your suggestion
Kind regards,
—Ylli
Hi,
I really like your theme 
I would know what do you mean by “external product” on product types section ?
Is it to buy a product on a other website, so on click it redirect you to the original seller ?
Thanks Best regards
Hi atahua,
Thank you for your interest on our theme and for your kind words
Yes, that is exactly what you have wrote, some users use this options for referrals on other sites.
Kind regards,
—Ylli
In summary, the order can add to cart the option of calculating the advance payment? So that calculated the eg. 30% of the total order.
Hi AirHawk,
I think this plugin might work for you in your case:
http://woodeposits.com/plugins/Here is full explanation how it works:
http://www.wpmayor.com/adding-deposits-partial-payments-woocommerce-site/
Best regards,
Arlind
The theme no longer works. Specifically, the Visual Composer plugin fails entirely. When the plugin is updated to the latest version, it also fails to save edits. I suggest the author rapidly review why the Visual Composer does not work? This essentially makes the theme useless.
Hi sonic55,
If you are using an Aurum older than version 2.9.2 then please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
This will solve your problem.
P.S: Please tell us what are your results
Kind regards,
—Ylli
Hi! I’m suffering a major issue with my aurum theme site since I updated woocommerce to 2.5.5. Everything was totally right, but since updating Im not able to configure my shop. Products archive and products single are not working propoperly, the sidebar went to shop footer… Also, there are two woocommerce-related plugins (product details customiser and products archive customiser) which are not working anymore: they’re installed and active but they are not working, even their configuration on wordpress is gone, It doesn’t appear on Woocommerce setup or in appearence menú from WP…
PLEASE I need help on this since this big problem has all project stopped…
You can see it at: www.transformercanarias.com
Hi transformercanarias,
You are using an very very old version of our theme (2.4.1) and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
P.S: If you can’t update LayerSlider, go to Plugins > Installed Plugins and delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Kind regards,
—Ylli
Thank you so much for this quick answer, Ylli!
I’will update everything and report how it goes…
Regards!
Hi transformercanarias,
Glad to hear that
P.S: Please tell us what are your results
Kind regards,
—Ylli
