Regards.

Edit: Newsletter seems to bug only in sidebar.

The form should have only one P as you can see in our demo content. You should edit the newsletter form to move the button into the first P and remove the second P from the form.

The trick fix that nicely. Thanks.

Hi there,

Skype button will work only on computers that have the Skype application and the Skype link is enabled on your browser.

If you have Skype on your computer but the link still doesn’t work, please try resetting the browser settings to enable the link or try it on another browser.

I have it and it works in other websites. It seems that confuse the Skype code with a link: look at the source, it just add http:// at the beginning

please let me know

I just added a link skype:username?call in Theme Options and it works fine. Also, you should see a link as skype:username?call without http://. If you have other plugins, try deactivate them one by one to see if it works.

Hi,

If it means the text “Total”, it will be included in the PO file in the next update, thank you for reporting this issue.

Not only the text total but also the text on button “Cart”

Hi, this issue has been fixed in the next update that will be available in a few days.

My apologies for not getting back to you sooner. I have some bugs from the theme need to be fixed ASAP and there are many questions in this week.

Hello,

We always update the Visual Composer plugin if there is an update available for this plugin. Also, the latest update of this theme comes with the latest update of VC plugin, you can update the theme to get it.

After you update the theme, you will see a notification message to update the bundled plugins.

However, there is a bug in the old version of VC that prevents users updating via the theme, you’ll need to delete the old one on your site and install a new one that came with the theme instead. Go to Plugins page to deactivate this plugin and delete it, once you delete this plugin you will see a notification message at the top of the page to install a new one from the theme.

Hello,

Sorry for my late reply!

You can add below CSS to Theme Options -> Advanced -> Head Content to remove the orange gradient from featured images on blog posts:

<style type="text/css">
.image-wrapper > a{
    background: none;
}
</style>

Hello,

I suppose this is a server issue since we’ve never seen this issue before. Try switching to another theme such as twenty sixteen. If this issue still happens that means it is not the theme issue. It might be because there is a plugin conflict, please deactivate your plugins one by one to see if it works. If it still doesn’t works so this is a server issue, there is something wrong on your host configuration, you should contact your web host directly.

We’ve never seen this issue before, please make sure you’ve updated all bundled plugins to the latest update too. Also, if you have other plugins, try deactivating them one by one to see if it works. If it still doesn’t work, please send us your site URL in the contact form -> http://themeforest.net/user/wyde#contact

Hello,

1) We use the Video Player to play videos from major sites. But MP4 videos in media library will work only on slider revolution and title background/page background.

However, in the next update we will update the Video Player element so it will work with MP4 video in media library that allows you to add your self-hosted video to any section on the page.

2) These are the ways you can add a video:

a) Title background/page background b) Video Player element c) Add it to media options to display as featured video of posts and portfolios d) Slider Revolution.

BTW, this theme has no video background of the row or column that means you’ll need to add your video to slider revolution instead so you can show the video background that will have a text overlay.

I see. When will this next update be released?

Also, is there a way to display the photo masonry/gallery photos without having them link to an individual portfolio item page? And instead of linking to a description page, maybe going to a lightbox/enlarged image of the selected photo?

Thanks for all you help.

Sorry for my late reply!

1. We will release the next update in a couple of days.

2. You can add the below CSS to Theme Options -> Advanced -> Head Content to remove the link from featured image on portfolio masonry:

<style type="text/css">
.portfolio-grid .view figure a{
display:none;
}
</style>

Unfortunately, this theme has no lightbox image on portfolio grid so you couldn’t show the lightbox instead of linking to a description page.

Hi,

Please make sure you’ve set the number of posts to 11 or more. Edit the Team Members Slider element, you will see the “Post Count” field in the settings window.

Hello,

It doesn’t happen on only Chrome but it also happens on other major browsers such as Firefox and Opera since all images on your site are TIFF format (.tif file) that can display on only Internet Explorer and Safari but can’t on Chrome, Firefox and Opera as you can see in this link -> https://en.wikipedia.org/wiki/Comparison_of_web_browsers#Image_format_support

You should use the standard format for web such as JPEG and PNG that can display on all browsers instead.

Hello, the web formats seem to have fixed that issue, however there is now another issue.

When I am on the portfolio page, or any other page that is not the one-page front, the menu/nav buttons do not work. Is there a way to have them lead me back to what they are originally linked to on the front page?

This is a bug of the One Page site menu when you’ve set the permalinks settings as “Plain”, it will be fixed in the next update. Thanks for reporting this issue.

However, you can temporarily fix it by editing the permalinks settings in Settings -> Permalinks, then select the “Post name” and save changes.

Hi,

Since the size of mobile menu is too short and you will have a transition issue while changing from full logo to sticky logo when you scroll down so we’ve decided to use sticky menu instead.

However, if you’d like we can provide the custom CSS to change it to the full logo but our devs are not available now so we will post the code once available.

fantastic, yes please provide the custom CSS once your devs have time, that would be awesome.

My apologies for not getting back sooner. We’ve decided to add the sticky menu on mobile and bring back the normal logo so you don’t need the custom CSS. We will release the new update in a few days.

meaning, my new edits don’t override vela.min.css

Hi,

You can add custom CSS to Theme Options -> Advanced -> Head Content to override the current style from the theme.

Please make sure your codes are inside style as the below code:

<style type=”text/css”> //Your CSS here </style>

If it still doesn’t work, try adding !important at the end of new value to see if it works.

I apologize for taking so long to get back to you! I have some bugs from the theme need to be fixed ASAP and there are many questions in this week.

For 2 previous comments: 1. All those 3 images are yours, you should optimize them by compressing and re-sizing before uploading. Only images that have retina URL field (i.e. Logo) will work correctly in retina display. Others will display normal image instead. If you’d like to support retina display you should upload your images bigger than the display size since they will re-size automatically to fit within the column container. Or just always use the icons instead of images.

2. Some sections disappear since we’ve updated some CSS animations in the recent updates. This issue will be fixed in the next update.

Vela Icons: You’ll need to modify the shortcode template in “shortcodes/templates” to add a rel attribute to Vela Icons.

For the meta issue: As you can see in WordPress standards -> https://codex.wordpress.org/Theme_Development#Document_Head_.28header.php.29

The meta charset needs to be inside the document head, you shouldn’t remove it. Adding it in .htaccess is not correct way to fix this issue. If you’d like to follow W3C validation, you should choose another cache plugin or disable it, otherwise just ignore that error message.

Kind regards.

1- But why did you in the theme propose to upload 2 versions, 1 normal and 1 retina, to only display one version that is resized ? I dont really follow your on this point. Because i upload images with esact dimensions needed (you are the one that told me the exact dimensions in fact)

2- Thanks for that

Vela Icons : could it be a possibility to add the option in the next update ? (i hear that VC will do that too in his next update)

Thanks for the codex, i will check that out.

1. I got it, the actual problem for those 3 images is they have no width/height attribute so I suppose if we set the dimensions for them in the next update it will solve this problem.

2 Vela Icons: I’m not sure but will look into this.

You must add below CSS to Theme Options -> Advanced -> Head Content to change the background color of the header and sticky header:

<style type="text/css">

#header,
#header.fixed, 
#header.mobile.sticky{
  background: #2a2a2a;
}

</style>

Please make sure you have member description for each member. Try updating members in Team Members one by one to add the description to your member.

One more question – on the portfolio, I don’t want to see the dark border around my images. I have it currently set to Grid (No Space) but there still seems to be an outer rim on my portfolio pieces.

How do I remove this?

Try adding below CSS to Theme Options -> Advanced -> Head Content:

<style type="text/css">
.filterable .item-wrapper{
    padding: 0;
    background: none;
}

.post-filter .filter li.selected a:after, 
.post-filter .filter li:hover a:after{
    display: none;
}
</style>

Hi,

Absolutely, thanks for reporting this issue. It will be fixed in the next update

Hi,

1) You can build custom query in Custom Posts option within the Team Members Slider settings window. However, the sort field includes only WordPress standard options (e.g., Title, Published Date and Modified Date), you should choose a “Date” (published date) for “Order by” field, then edit each member to change the published date to sort them by published date instead.

If there is no order field in Custom Posts, please update the theme since this option has been added in the recent updates.

2) This theme has no deep link to the member bio page as you can see on our demo sites. It will show a “More” link to show full bio in the lightbox popup instead.

Sounds like that is not the Vela WordPress theme, please make sure you’re using our theme -> http://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377

Also, please contact us from the account that purchased this theme to make sure you’re currently in the correct product page that corresponds to what you have purchased.

Hello,

<style type="text/css">
.dropdown-nav > ul > li > a{
    font-size: 18px;
}

</style>

For the 360º image, usually it is an embedded object so you can use a Raw HTML element to embed this object into your page. However, you should follow the instructions from the site where generates your image 360º on how to use it.