984 comments found.
I don’t want to show the topmenu in ”.header-top”. But it seems that the CSS puts the mobile menu in there. How to hide .header-top btu show the mobile menu anyway on smartphone size?
Hi terrabyteis,
You can hide other elements and only keep the mobile menu in the top header. If you can not do it, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
Yes okay but your CSS code is pages and pages long so it’s really hard to find the correct style element. I will try and find it out myself and create a ticket if nescessary.
OK friend. Don’t hesitate to open a ticket if you need help 
Found an error I think. On the home page sliders ( new arrivals, featured products, and best sellers), the minimum is 4 colums. If only 3 colums are chosen, the product images do not fill the area. Also, since the last wordpress update, using the WC Vendors Pro plugin, The front end uploader does not work. So cannot upload new products.
Hi issues,
Please submit a ticket here https://skygroup.ticksy.com/ and give me your WP admin and FTP account. I will check it for you.
Best regards,
hi, sorry for the delay on this one,, but I just downloaded the latest version of the theme and even that does not allow for 3 columns for the TS Product Slider, is there any fix for this? I can get 1 column or 4. nothing else.
Hi issues,
Because it is a slider, so the number of columns depends on the width of container (responsive). It is changed by slider. If the width of container is smaller than 880px, it will be calculated by slider. In the default home page, the width of tab is smaller than 880px. So the column option is not available.
Best regards,
Thanks for the reply skygroup.. I’ll get a programmer to fix this for me.
OK issues. You can ask your programmer to change the shortcode.js file in the plugins/themesky/js folder, on line 61 (change 880 to 800). It will work.
Best regards,
yep, i actually found it myself.. line 59 changed to 3 , done happy again!
Is there a way to exclude categories on the search results page? I have a lot of categories which forces all the products results to go below. Any help would be appreciated!
Hi yourfriendwayned,
You can use the php code below:
add_action('template_redirect', 'ts_custom_template_redirect', 99);
function ts_custom_template_redirect(){
if( is_search() ){
remove_action('woocommerce_after_shop_loop_item', 'ts_template_loop_categories', 10);
}
}If you need more help, you can submit a ticket here https://skygroup.ticksy.com/. I’m always ready to help you.
Best regards,
Hi yourfriendwayned,
Or you can use the custom css below:
.search-results .product .product-categories{
display: none;
}Best regards,
Hi there, I purchased the gon wordpress template a while back and everything was fine but now im having a problem: when I try addind new sliders (revolution sliders) via the visual composer it doesent seem to work. I try selecting/ clicking on the revolution slider I want to add and nothing happens, the buttons for adding the slider on the pop up box are inactive. Can you help? I hope to hear from you soon. Thanks in advance.
Rui
Hi Rui,
Please open a ticket here https://skygroup.ticksy.com and give me your WP admin account. I will check it for you. Please don’t put your purchase code here .
Best regards,
hi skygroup thanks for thanks for your last response .i have a request , i would like to have “Catalog” ,”Special Collection” page content installed /added to my site for other purpose .
Hi James,
If you imported our demo content, these pages were also imported. You go to Pages. You find and edit them (Home catalog and Special collection). If not, you can copy the sample content from our documentation http://demo.theme-sky.com/documentation/gon/#home-pages and edit it.
Best regards,
Your currency converter on the demo does not work, please whats the assurance that its going to work when I buy this theme?
Is there any place on the backend to add other currencies?
Hi CreativeMaJ,
The currency converter works when you install the WPML and WooCommerce Multilingual plugins or only the WooCommerce Currency Switcher plugin. After installing the plugin, you can add/remove currencies on the backend.
Best regards,
Hi, in the demo of the theme ThemeForest Gon you can see the Pantone color variation (http://demo.theme-sky.com/gon/shop/cras-im-variable-2/?options=0-1-0-0 -0). At the time I set the product in standard mode (http://www.superficidistile.it/prodotto/cliffstone/).
How do I set this view ?
Thank you, S.
Hi AgenziaStile,
You go to Theme Options > Product Details tab. You find the Product Attribute Dropdown option and turn it off http://prnt.sc/b6v2i5. To display color or color image instead of the color text, you have to create the attribute whose slug is color. Please see my screenshots for more information: http://prnt.sc/b6v4j7, http://prnt.sc/b6v4rh.
Best regards,
Got it, thanks a lot!
Hi, great theme, thanks. I would like to sort products in “TS Products in category tabs” in a specific order – the same as pointed in products advanced settings. Would you mind enabling such an option with the next update? Currently I have to choose “recent products” and modify the data of each product publishing to achieve the result I need. Dreamlake.pl – if you needed a preview
Hi canneye,
Thank you for your compliment and suggestion!!! 
I will consider about this.
Best regards,
Hi, Good work on the theme….Please I noticed that customers can’t sign up directly without purchasing
I will like “potential” customers to be able to sign up even before they buy any item
thanks…...fantastic theme for the record
Hi lucrativetech,
Thank you for your compliment!
To display the registration form on the my account page, you go to WooCommerce > Settings > Accounts tab. You check the Enable registration on the “My Account” page option http://prnt.sc/b69kon.
Best regards,
Hello,
I would like to use the Supermarket customization but I don’t like one thing: In the category tab at Home, it’s possible to click in image and open the product directly and use the magnify icon to use as Quick View?
Thanks,
Hi era_uma_vez,
Thank you for your interest in our theme!!!
It is possible. After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/. We will send you the custom css code.
Best regards,
Just another Presale question: If I buy the “extend support to 12 months” I will get new updates during this period (12 months), or it’s just support. This is my first time with WP; with Joomla it’s called membership (support + updates), in WP it’s the same?
Thanks
Hi era_uma_vez,
You can update the theme after Item Support expires. For more information about Item Support, you can read this article http://themeforest.net/page/item_support_policy.
Best regards,
How to remove breadcrumbs from my product page?
Hi paras_prateek,
To remove breadcrumbs on the shop/category page, you edit the shop page. In the Page Options box, you set the Show Breadcrumb option to No http://prnt.sc/b66dcp.
To remove breadcrumbs on the single product page, please add my custom css below:
.single-product .breadcrumbs{
display: none;
}Best regards,
Hi paras_prateek,
I’m sorry. I don’t understand what you mean. What tag are you looking for? Please explain more about this.
Best regards,
Hi again, Great theme so far but there are a few problems. The search box on header 5, when you search for something nothing appears? and we are trying to to a tab system like on your demo store supermarket 3, I just cant get it to display. The website is www.arktisoutdoor.co.uk
Hi artkis,
Thank you for your compliment!
I see you changed the header layout. So I can not check the search function of the header layout #5 on your site. I have checked it on my site. It is working fine. If you still want to use the header layout #5, please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
About the tab of the supermarket 3 home page, each tab displays the products of one category. So, you need to select category. Please see my screenshot http://prnt.sc/b535ah.
Best regards,
Hi There I actually meant the current supermarket 3 header, the search ox searches for nothing it seems.
I will create a support ticket now
Hi artkis,
It is working fine. But it is a bit slow. This is the result http://prnt.sc/b5fjd7. You should limit number of products to show in Theme Options > WooCommerce tab http://prnt.sc/b5fm96. It will be faster.
Best regards,
It might work there, but If i press enter no results show?
Hi artkis,
It is because you set the Shop Page Display option to Show categories & subcategories in WooCommerce > Settings > Products > Display http://prnt.sc/b5fuq7. I changed it to Show products for you. Please check again.
Best regards,
Still does not search for what you type in, it just shows everything. Or am i missing something?
Hi artkis,
It is because of your url. Please remove the index.php string from url. It will work properly.
Best regards,
Hi,
How do I do to configure the templete to get home-lookbook templete where the home has a menu different of content of shop page?
I want to see the same home-lookbook in my proyect.
Thank you!
Hi cvidal10,
The LookBook homepage only uses the TS Product Categories Slider shortcode http://prnt.sc/b46vt9. Please read our documentation to know how to configure this page.
If you want to install exactly the same as our demo, please open a ticket here https://skygroup.ticksy.com/ and give me your purchase code. I will send the full demo package to you.
Best regards,
Thanks!!
Another thing, I can´t look visual composer in footer blocks, Can you help me, please?
Hi cvidal10,
You go to Visual Composer > Role Manager. You set the Post types option to custom and check the ts_footer_block option below http://prnt.sc/b5re6f.
Best regards,
i am having problem with visual composer it is not working kindly help fix it sandbox.dealstore.com.ng
Hi Dmani,
Please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
i have done that now
i haven’t seen any changes
Hi James,
Because you updated WordPress to version 4.5.2 without updating the Visual Composer plugin. I have updated the Visual Composer plugin for you. It is working fine. Please delete your browser cache and check again.
Best regards,
thanks for your quick response, i appreciate it
i am having problem with visual composer it is not working kindly help fix it sandbox.dealstore.com.ng
Hi Dmani,
Please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
How can we move the add to cart, and product variations to below the SKU, rather than under the short description?
Hi artkis,
You can use the custom php code below
add_action('template_redirect', 'ts_custom_template_redirect', 99);
function ts_custom_template_redirect(){
remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 20);
add_action('woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 40);
}Best regards,
Thank you, where do I add it, I tried in the functions.php but I got a lot of error messages.
Silly me, i just put it in theme functions and it works.
Can we also remove the price that appears once you select a variation?
No need to have it twice now
So instead of.
‘In stock £100’
it shows just the ‘in stock’
Hi artkis,
You can add the custom css below:
.single-product .product-type-variable p.price{
display: none !important;
}Best regards,
Every time I try to submit a ticket a little box pops up and says
“Whoops, something went wrong …
Your related URL does not appear to be valid."Why? Ive typed in my URL in both www. and .com format and without. I cant sumit a ticket that I need resolved.
Sir, Please tell me, how to disable breadcrumbs in all of the pages in my gon theme?
Hi paras_prateek,
Unfortunately, there is no option to disable breadcrumbs in all pages.You can disable breadcrumbs for the particular page by setting the Show Breadcrumb option in Page Options to No http://prnt.sc/b317h9. Or you use my custom css below to hide it.
.breadcrumbs{
display: none !important;
}Best regards,
Hello!! Question: All good with Wordpress 4.5.2? Thanks
Hi gnxdevelop,
Yes. You can update WordPress to version 4.5.2.
Best regards,
I keep getting this error logging into my wp-admin:
Warning: Cannot modify header information – headers already sent by (output started at /home2/jkmarshall/public_html/wp-content/themes/gon/functions.php:9) in /home2/jkmarshall/public_html/wp-includes/pluggable.php on line 1171
No clue what the hell this is. It just started happening. I havent modified anything. Please fix this!!
Hi Jeremy,
Because you have edited the functions.php file today http://prnt.sc/b2lof7 and added 2 empty lines after the php close tag http://prnt.sc/b2loih. I removed the empty lines for you. It is working for now. For more information, you can read this topic https://wordpress.org/support/topic/cannot-modify-header-information-headers-already-sent-4?replies=24.
Best regards,
