972 comments found.
Hello,
Is your latest update compatible with: WooCommerce version 7.6.0?
Thank you for your answer,
Hi LAFOUINE0034,
The Gon theme version is 2.2.7 and it is compatible with WooCommerce 7.5.1. Please wait for us. We will check and update the Gon theme latest version in the future.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello team, I have used the gon theme on my website. I want images of the product to be clickable to go to the product page. Can you help me with this?
Hi milanaugmetic,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you check it.
Have a nice day!
Hi i bought two of your theme and i will not use GON can i please return it?
Hi lionbob29,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Your theme can work with Dokan?
If can, at the product detail page, allow displaying different buttons and URLs (to optimize for Affiliate and Dropshipping)?
Example URLs to:
1. Order (default always available) 2. Buy on Shopee 3. Buy on Lazada 4. Buy on Amazon 5. Zalo Messaging 6. Whatsapp messaging 7. Facebook Messaging
And more buttons and URLs will be added later. Vendor can show or unshow buttons when URL or none URL input
If you can customize, What time your estimating? And How money?
Hi Cuongtranvugroup,
The Gon theme is compatible with the Dokan plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello,
We have a compatibility error of your theme with the current version of WooCommerce!
Would you like an update to offer us?
Best regards
Hi LAFOUINE0034,
We will check and update the theme soon. Please wait. Currently, please downgrade WooCommerce to version 7.0.1.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, instead of using this theme for ecommerce (selling physical products), can I use it instead to build an affiliate link store? How about for selling digital products?
Thanks!
Hi MountainDew,
Thank you for being interested in our theme!
WooCommerce allows you to add the external/affiliate products. Please read WooCommerce documentation https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
You can also add digital products with WooCommerce https://woocommerce.com/document/managing-products/#adding-a-virtual-product. But, if you want to manage license for digital product, you may need to use a third party plugin.
Have a nice day!
Hi waliedomran,
You can use the Loco Translate plugin. You go to Loco Translate > Plugins > ThemeSky > search and translate your words.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
I need to remove the image in the background of the header in the project page without affecting the portfolio featured image, it seems that the portfolio image is linked to the project’s background image,
https://brandawy.com/portfolio/tradat/Hi waliedomran,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello,
i have bought 2 times the same theme, please cancel and refund the second one please, i have made a mistake!
Hi stathopon,
You can give us a refund request here https://themeforest.net/refund_requests/new, we will approve it for you.
Best regards,
Hi,
Is your theme compatible with PHP 8 and php 8.1?
Thank you for your quick response.
Best regards.
Hi LAFOUINE0034,
The Gon theme is compatible with PHP version 7.4 or greater. If you have any problems, please open a ticket here https://skygroup.ticksy.com/ and show your questions there. Our support team will help you.
Have a nice day!
Dear, I’ve been using your GON theme for a month but I have several issues that I’ll write here :
1. How to change the police of headings only 2. How to remove the REVIEW section from the Product Tabs ? (I don’t use review/rating) 3. What is the default sorting ? How can I chose myself the sorting (like by latest) 4. How to remove “sort by average rating” from the sorting ? 5. How to change the place of the SKU in the product page ? For example above categories. 6. How to rename “SKU” with “Product ID” or “Product reference” for exemple ? 7. The filter by color is not working properly. Empty colors are showing writing name of the color which creates unwanted design : https://saffron-and-rose.com/product-category/dresses/ 8. Logo on header 3 is not showing at all even with the default GON theme logo.
Thanks in advance for the help provided.
Best regards, SR
Hi sIwanski,
Please open a ticket here https://skygroup.ticksy.com/ and show your questions in there. Our support team will help you.
Have a nice day!
Done thanks
Hi I already have the gon theme and a license installed… how do i get an updated version of it?
Thanks! Anita
Hi anitawilhelm1,
You should buy a regular license before updating the Gon theme latest version. Because support and updates are not provided for free files.
To update the Gon theme, you read the document at the link https://docs.theme-sky.com/gon/#updating-the-theme so information.
Best regards,
Hi there, a pre buying question. I wanted to know if at look bookdemo, slider in front home page is capable of adding custom images not only category images. Is it revolution slider? owl slider? And if for example can have 2-3 of them in same page. Thank you
Hi protechgr,
Thank you for being interested in our theme!
It is our Product Categories shortcode. It is in page content. So, you can replace it with your content, ex: revolution slider, ...
Have a nice day!
So the slider is only for product categories shortcode and not a slider that you can insert custom images and links. I like that slider of yours and was wondering for inserting in it custom images and links. thank you very much for the fast response
You’re welcome! 
Have a nice day!
Hi,
We want to know if your theme is compatible with the plugin: fancy product
designer?
Thank you for your quick reply.
best regards
Hi LAFOUINE0034,
You try to use it. If you have any problems are related to the functions of the Gon theme. Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi ! Question: All good with new version Wordpress 5.9 ? Thanks
Hi OMYGIFT,
You can update the WordPress version is 5.9. If you have any problems with the function of the Gon theme, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hi,
Our website need a update : on/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is obsolète. The kernel version is 6.1.0,
Best regrads,
Hi OMYGIFT,
Please use the WooCommerce version is 5.8.0 and wait for us. We will check and update the Gon theme + the related plugins latest version in a few days.
Best regards,
Hi there, we are developing custom search functionality within the theme itself & in that if need to search via post meta, which is working in other themes, but using the same functionality in gon theme doesn’t work..can u guys help us out as to in which files/function do we need to update code by which our custom search function could work.
Thanks & looking forward to your reply.
Hi harborshoppers,
If you need help, please feel free to open a ticket here https://skygroup.ticksy.com/, give us your purchase code and more details. Our support team will help you.
Have a nice day!
Hi, I know my support subscription is expired, My question is about VISUAL COMPOSER ” TS BLOG ” is it still working? are the built-in plugins of your awesome gon theme still working ??? I can’t do any Changement using the visual composer plugin ( i have update it, removed third party plugins and evenrything without results). on the blog page, the page attributes it don’t show to me the midle option related to page template. i can’t set breadcrumb to my blog page …...is gone theme still working? Thank you,
Sorry, everything is working now. It looks like the blog page was corrupted, for that nothing was working on it. Happy New Year, cheers,
Hi forestborj,
I have replied to your ticket, please check it again.
Best regards,
Hi! Is there a way for us to upload one of the demos to Wordpress?
Hi garagefashion,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hello,I cant edit some images on my homepage, home supermarket 2.
https://ibb.co/PwycBBBHi verzistore,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
