659 comments found.
Hi! Good afternoon, we purchase your strata theme and activate it on our wordpress website. I tried to import all the attachments from your demo and i’m currently stuck in 80% and i don’t know why, can you help me with my problem. I hope you answer me right away. Thank you.
Hello,
Please submit a private ticket to https://qode.ticksy.com , and include a link to your site and WP admin access credentials, and our team will check this and help with demo content importing.
Qode
Hi good morning i tried to add google map on contact us but it looks like it doesn’t responds correctly. Im hoping you could help me. Thank you “This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
Hello,
Yes, google made some changes recently, and now requires usage of API key for google maps service. So, here is what you should do:
1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html
2. Find theme’s functions.php file (wp-content/themes/strata/functions.php) , and find this line of code where the google maps api is being called http://screencast.com/t/7E4K7WqNv
and just add ?key=YOUR_API_KEY at the end so it looks like this for example http://screencast.com/t/NEqweMrD
Qode
Hi, Good morning i just want to ask how can i change the logo in the demo? I mean how can i change the , “strata” logo and change it to the logo i want? Thanks for your help.
Hello again,
In your WP admin -> go to Qode Options -> Header and Footer, and set the url’s to your own media library images instead of our demo logos http://screencast.com/t/RaNZEFIW
Qode
Hello Good morning, I just want to ask how to change the address on the map in the demo? and able to display the map but currently it showing the map in other country. maybe you can help us how to configure it and make it display to the site where our office located? Thank you. ps. I submitted already private ticket i’m hoping you could give us some feedback. Thank you.
Hi,
If you’re using Contact Page template, then you need to go to Qode Options -> Contact Page -> and set your own address for your contact page map.
Qode
i already change the address but i think its not updating
Tell us please the ID of your ticket then, so our team can check it on your site and help.
?good afternoon, Can you help me, i want to add some translator in various language on our website just like in the demo. can you help me how can i add that to my website? Thank you for your help. Hope to get a feedback from you as soon as possible.
Hello,
Bridge theme is compatible with WPML premium plugin for multi-lingual sites.
You can read more about it here https://wpml.org/
Qode
Hi! i want to ask how can i manage to display all my products as a list not in grid. just list. and how to make it have a side bar? that displays some products and choices too
Thank you for your help
Hi,
1. There’s no direct option for this. You can use some of the available WooCommerce shortcode in Visual Composer, and then to use some custom css, to show all the products one under another.
2. In Appearance -> Widgets, you can create your custom widget area, and add some of the available WooCommerce widgets inside it http://screencast.com/t/yOyBNAS60 and then, in Pages -> your shop page, enable sidebar for it, and set it to display this custom one you created http://screencast.com/t/eFcRBt6B
Qode
Hello Good day!
May i ask, can it be possible that i can make one on the footer column displays the twitter feed or other social media there? can that be happen?
thanks for your help.
Hi again,
Yes, we have included Qode Twitter Widget, that you can add in any footer column to display your twitter’s feed 
There’s also Instagram feed available as well.
Qode
hello, may i know how to add twitter feed and instagram feed? i tried to look at the widget but i find it hard to do, can you help me?
We have to apologize to you, we thought you were using Bridge theme. Unfortunately, we don’t have those widgets in Strata theme 
You would need to find and use some plugins for Twitter or Instagram Feeds in Strata, no such widgets by default in that theme, sorry.
Hello, I create new banner for my homepage and for other pages.
I add it to the pages and to the slider but it seems to not showing its right size. Its been zoom out. how can i manage to fit my image perfectly to the pages?
Hi,
It is important to know that most of the time parts of the slide background won’t be visible. The actual visible portion will vary depending on screen orientation and width/height aspect ratio. For instance, the common aspect ratio of portrait orientated tablets is 3:4 (iPad), and for desktop monitors it is 16:9 (full-HD resolution). In all instances the background is scaled to be as large as possible so that the slider area is completely covered by the background image. In other words, some background clipping must occur, while the ‘content-safe’ area is the very center of each slide – this area is always visible. Keeping this safe area in mind, if you are using slider background as an important part of your visual message, like an image showing your product for a product launching website, make sure that product is placed within that safe area so it won’t be clipped out.
If you need further assistance, please open a private ticket to https://qode.ticksy.com, and include a link to your site and WP admin access credentials, and our team will assist you.
Qode
?Hi,
I’m seeing a message on my backend that says:
You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.
and it seems there’s a newer version of this plugin.
Is it possible to get the newest plugin version? The thing with plugins its that if you don’t update it frequently your website becomes a very vulnerable site for hackers.
I hope to get the latest version of the plugin.
Thanks!
Hi,
Latest Strata version we released on 23rd of June is Strata 2.2 , and it includes the latest version of Visual Composer (4.12) and Layer Slider (5.6.8).
Note that we bought extended license for these plugins (Visual Composer and Layer Slider), and we can’t give you license code because of polity and terms of Theme Forest, because of that we included these plugins in our theme(you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait future theme update and there will be the latest version of plugins if latest version exist. You can ignore messages about activation these plugins, you have/get inside Plugin settings.
So now, just make sure that you’re using Strata 2.2 version (if you don’t have that latest one, please update the theme first), and then when you have it, you can update the plugins to the latest versions:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer and Layer Slider in the list, deactivate it and delete them
3. You will see message that required plugins are missing at the top of your WordPress Dashboard
4. Install the plugins and then activate them
Or, If you want to do manual upgrade, you can locate Visual Composer and Layer Slider plugins here: strata.zip > strata > plugins
Qode
Hi!
I have some problems adding custom CSS. I have added custom CSS in the Visual Composer Custom CSS Settings because I only want the css to apply on one page.When the page http://business-tyskland.dk/nyheder/ loads the first time the custom CSS is not applied. First when the page is refreshed the custom CSS is loaded. I have added !important to the CSS, but that does not change anything.
Do you have any suggestion how this problem can be fixed?
Thanks!
Hello,
You should add your custom css in Qode Options -> Global Options -> Custom CSS field.
And you can make your css specific enough, so it affect only one page. For example, for this page http://business-tyskland.dk/nyheder/ , body has unique class of page-id-13122 , so you can use it to write your css only for this page.
For example, something like this:
.page-id-13122 p {
}will affect only paragraphs on this page.
Qode
Hey,
I have tried that. And again the custom css does not load correctly at first.. I have to hit refresh and then the custom css loads…
Any suggetions?
Now it works 
Thank you for the support!
Submit a private ticket to our support team then at https://qode.ticksy.com , and include temporary WP admin login for your site, so they can check this.
Hi there,
Visual Composer came with the Strata theme. I use it for more than a year now. Suddenly it stopped working and I can’t update because I should buy it first. How could this be? I bought the Strata theme and I’ve never been informed about a Visual Composer License. Can you help me?
Best regards,
Alex
Hi Alex,
Visual Composer plugin is included into our theme – no need to buy it. And we always update it to the latest version in theme updates. What you need to do is:
1. Update your Strata theme to the latest version 2.2
2. After it, update Visual Composer to the latest version 4.12 , here’s how to do it:
-Please make sure main theme is activated while performing other steps
-Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
-You will see message that required plugin is missing at the top of your WordPress Dashboard
-Install the plugin and then activate it
if you want to do manual upgrade, you can locate Visual Composer plugin here: strata.zip > strata > plugins > js_composer.zip
Clear cache after updating. It should work fine again then.
Qode
hi, i have a problem with the contact page. The google map does not appear and receive this error: Sorry, there was a problem. Google Maps is not loaded correctly. For technical details, see the JavaScript console. could you tell us how to solve it? thank you!
Hi,
That error seems to be caused by some recent changes in google map API. Here is what you should do:
1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html
2. Then you need to navigate to wp-content/themes/strata/functions.php file and there add your API key at the end of the code that is calling the google map API. When you attach your API key to it, it should look something like this:
https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEYQode
i get my api key, can you explain me better where i have to put?
Hi,
Find theme’s functions.php file (wp-content/themes/strata/functions.php) , and find this line of code where the google maps api is being called http://screencast.com/t/7E4K7WqNv
and just add key=YOUR_API_KEY at the end so it looks like this for example http://screencast.com/t/NEqweMrD
Qode
With upgrade of theme my contact page map no longer works. i put api key in theme options field but it doesn’t work. Can you help me? this is the page -> http://movitec.it/web/contact/
Hello,
As you can see form the console error http://screencast.com/t/5YCwodjnQ6 there are multiple calls for maps API. Map API key is set for contact page correctly, but since API call is called from somewhere else (probably some plugin), this is causing the issue. Try disabling all 3rd party plguins with google map option within and test again.
If that does not help, please submit a ticket at https://qode.ticksy.com with a site link and WordPress admin access so our support can check this on you side.
Qode
once disabled uber megamenu it works. there’s a way to solve this?
Hi again,
Since plugin includes google maps API then you can try to add map API key from plugin settings. If that does not help probably this can be solved by removing call from uber menu or from within Bridge theme. For this, you can contact plugin support, or in case that you want to remove our call, then contact our support by submitting a ticket at https://qode.ticksy.com/
Best Regards!
Hi! Thank you for this awesome theme! How can i place only 1 widget in the footer but centered and full width? I’d like to insert a text widget with some contact details and an image.
Another question, I can’t select the logo image. When i click on Upload button I can choose the image but when selecting it the row remains blank
Thank you
Hi,
1. In Qode Options -> Header and Footer set footer top columns to 1 and not to be in grid so it can take up full width: http://screencast.com/t/emN9PraqUand just add this in Qode Options -> Global Options -> Custom CSS field:
.footer_top {
text-align: center;
}2. When you insert the image, just click File URL first, to insert url, and then click insert into post button http://screencast.com/t/fCcB1vetjFy
Qode
Thank you so much!
You’re welcome
Buen día, acabo de instalar un certificado ssl en mi web y actualmente uso este templante, necesito resolver problemas de contenido mixto puesto que hay numerosos errores como imagenes bajo protocolos inseguros es decir http y no https, agradezco su ayuda.
Hi,
This is a common issue when you switch to ssl and already have the content create – you need to re-upload your images again to your WP media library and re-set them or you can try with some plugin to force overriding of http into https.
Qode
Hi I would like to know that your contact us Page(Which have the Google Map Full width Page) . My Map is limitied Width. Can i know that how is your google map doing? My Way is that I create page and Inside the page, i drag google map and i also change setting in google Widht. But SHOW Maximum 1920 Pixel> I would like to know that how to use the Full Width Google Map.
Hello,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL enclosed with wp-admin access so some of our developers could take a closer look and try to help you there.
Qode
HI I already asked the question there but the response is very slow And still did not response yet till now so i posted in here another one in forum Comment
Hi again,
We have used Contact page template for this page http://screencast.com/t/co9NmCVf
and then added the address for our map in Qode Options -> Contact Page -> Google Map Address.
This is predefined template we created for contact pages.
Qode
Hi Qode
I understand that my support has expired, however not really needing support as much as a file that seems to be missing? The theme is great by the way, and really well designed so well done to that!!
I refer to a snippet below on how to export the theme settings for your Strata theme. When implementing this, I notice there is no such file in the theme files and receive the error to verify that. Please advise. ?https://qode.ticksy.com/ticket/408573 ? Many thanks
Hi,
Unfortunately, some this have changed in a meantime, and there’s no direct option for settings exporting anymore.
You can do a manual exporting/copying, search recent public tickets on qode.ticksy.com , and you’ll find precise instructions.
Qode
Thanks for the prompt response found the post with the file and now all sorted. For anyone else herewith quick link to post: https://qode.ticksy.com/ticket/410687
Thanks Again
Glad to hear that
Woah!
Qode, you need to see PGJoinery.com.au
Email me at Dean.Cvetkoski@gmail.com for login details. The site is in a mess!
https://s32.postimg.org/ikhjrby6d/web.pngHi,
Do you have Visual Composer plugin installed and activated? Also, make sure you don’t have some mistakes in page content, did you maybe make some changes from Classic Mode? Some closing shortcode might be deleted or something.
If the issue is still on, submit a private ticket to https://qode.ticksy.com with a link to your site, and WP admin access, and our support team will check this and help you.
Qode
submitted ticket no response.
An error occurred while installing __(PLUGIN): Download failed. A valid URL was not provided..
https://s32.postimg.org/p9h16iajp/assad.pngTell us please the ID of your ticket?
I honestly cant remember what the id is.
You can login to ticksy, and just copy the url to your ticket, so we can inform our team to process it as soon as possible, so you don’t have to wait since it’s urgent.
807879
Thanks, our support team is informed and will process the ticket now, you will hear back from them soon on ticksy.
Thanks! Just sent updated details to Qode Member 7
Thanks, the agent will work on this with you to get it resolved as soon as possible.
still waiting for a response
I created your agents own login details because they couldnt log in with mine. Havnt heard back since sending their login details.Hi again,
Apologies for waiting.
The ticket was answered, check ticksy please and continue the conversation there with our agents.
Qode
Hi Qode! Thanks for sorting out that issue.
I cant help but notice that the languages option must have a bug.
You can check it out using the same login details provided earlier
Hello,
You are welcome. Could you, please, submit another ticket or reply on your already created ticket so some of our developers could investigate this language option you mentioned.
Qode
hi,it’s possible to hide elements, like prices or other for visitors ?
Hello,
Could you please be a bit more specific, what exactly you’re referring to? If you just want to hide prices from shop products, that can be done yes.
Qode
Hello,
I just updated my theme to the latest version and suddenly the menu went to the right instead left, and its showing under the logo in very bad way, please how to solve this problem ?
Best regards.
i mean wen the the left instead of right
Hi,
Please submit a private ticket please with a link to your site and WP admin access to https://qode.ticksy.com and our support will check this and help you.
Qode
I need to set up a landing page to capture/generate leads in conjunction with a marketing campaign. I am thinking of purchasing your Strata template to create a new website and wanted to know if this template includes the ability to create landing pages?
Hi,
Could you please explain to us a bit closer what exactly you’re looking to achieve? We don’t have landing page template in this theme, but you can use Default or FullWidth page templates.
Qode
Thank you for your reply. In cojunction with a marketing campaign on social media I wish to direct/funnel potential new clients to a landing page where they register their email with us to recieve a special offer promotion. This will be in addition to using Strata to completely redesign our existing outdated website.
Hi again,
We don’t have register form by default unfortunately.
You would need to use some plugin to create this registration form. Something like newsletter subscription, what you could achieve with Contact Form 7 plugin + some mailchimp extension.
Or to find some popup plugin, for displaying this registration form over the content on homepage.
Qode
OK, thank you. Will look into this
No problem.
Hi, I am interested to buy this theme, just wondering about Facebook Share button , it doesn’t work on demo website.
HI,
We are fixing it, Facebook changed their script, we need just a little bit time to fix all themes
Qode
Hi, Can you please let me know how we can create a landing page / squeeze page template with Strata? Eg: we want to remove the menu / add another menu as well as the footer etc
Hi,
You can find instructions on how to work with the theme in our documentation. You can find the documentation in the zip file you downloaded from ThemeForest in documentation/strata
There you will find instructions on how to customize the menu and footer as well as other elements in the theme.
If you need any further assistance, you can always submit a ticket to our support forum at https://qode.ticksy.com/ and our support team will be glad to help you out.
Qode
Hi, Can you please let me know as to how we can make page transitions faster? Right now, there is a rather long delay (sometimes upto 4 seconds) when moving from page to page and the blue loading circle shows. We need page transitions to be quick – if we need to disable certain fancy animations to make this happen, please suggest. Thanks
Hi,
Unfortunately this is not an option in our theme.
Qode
New install of Strata on completely new WordPress site with no plugins or data. Have tried 2 times and still no Frontend for Visual Composer. Only have backend.
Hello,
Please note that the Frontend view for Visual Composer has been intentionally disabled since some of the added custom shortcodes require page reload because of script calculations, and due to this do not appear on the page while building with the Frontend view. The Frontend view can be used, however while building your page some elements might not display properly until you refresh the page.
If you would like to use the Frontend view, submit a ticket to https://qode.ticksy.com and our support will write you instructions for the changes you should make to re-enable it.
Qode
Hello,
could you please take a look at ticket #757739.
Tank you
Hello,
An agent has been assigned to your ticket, it will be processed soon.
Qode
Facebook share is not working – http://prntscr.com/b2jik7
Same thing happens on your demo site as well.
Hello,
Yes, this happened because Facebook made some changes regarding their sharing recently. We will correct it for the next theme update.
Qode
Hi,
could you please respond to ticket ID #757739.
Thank you
Hi,
Support team has been informed about this, the ticket will be processed soon.
Qode
