Is your theme compatible with the genesis framework?
Our themes are using our own options framework so we are not using genesis framework.
URGENT: The current version of WPBakery Page Builder for WordPress (formerly Visual Composer) with this theme is not working with the new version of Wordpress (4.9).
Need update please! v5.4.4
Thanks I’ll inform them about your email, but also Bridge theme update was just released so you can now update the theme and all required plugins.
Thanks. Using Strata with WPBakery Page Builder and another theme of yours that doesn’t use Page Builder, but not Bridge theme.
Sorry for misunderstanding. Support will reply to your email regarding this.
No problem. Thanks!
Support have sent you files. Please check your email.
Maybe mail ended in junk folder. Please try to sent another email at support[@]qodeinteractive.com
Hi guys! Any updates for WP 4.9 / VC … It’s been a few month since the last update. Cheers
We are in a process of updating all our themes and Strati is on top of the list. Update should probably be released newt week, but if you can’t wait you can contact our support and they will provide you with latest Visual Composer version.
Hi, Is there a recommendation site to configure the cache? I have serious problems when loading some pages.
We have very good feedback for WP fastest cache plugin, and for some additional tips, our support needs to test your website first. You can contact them by submitting a ticket at https://qode.ticksy.com and also share a link to our site there.
Hi, how can i use multi languages? actually my client need website in 2 languages Sweden and English? so let me know whats step is required to do that
waiting for your earliest response
Theme is compatible with popular WPML translation plugin and they also have very detailed documentation https://wpml.org/documentation/ since this is paid plugin you can also try some free alternative like maybe polylang plugin.
Please send me documentation how can i do that
Since we are not developing WPML plugin we don’t have documentation for that part, but plugin author have its own documentation and we have already provided you with a link https://wpml.org/documentation/getting-started-guide/ . Also if you decide to use this plugin you can also contact their support for assistance.
In case that you want to try free polylang plugin, they also have documentation on this link https://polylang.wordpress.com/documentation/
Is it possible with this theme to add an user icon besides the search icon in the harder? When clicked user details are shown. Regards David
Hi there David,
Thank you for taking interest in our theme.
Yes, like we added icons, you are able to add icons in header widget area, too https://www.screencast.com/t/OoNCLryxiEwj
Hello, I would like to make my site with a login feature almost like an intranet site, where will have a login page and will restrict some pages and some menu to login in users, Do you recommend any plugin for this
We do not have recommendation for you, since we didn’t test our theme with plugins like that.
I’m interested in buying this theme
DOES it come with YELLOW color variant ?
because my brand use Yellow
And thanks for the interest in our software.
All theme demos showcased on this page http://bridgelanding.qodeinteractive.com/#demos-section use same theme, so theme colors can be changed from theme and elements options and also you can import demo with dominant yellow colors http://bridge110.qodeinteractive.com/
Updated to 4.9 and theme not working properly…
Please explain what is the problem on your installation with latest WordPress version or contact support directly by submitting a ticket at https://qode.ticksy.com
The shortcodes do not work properly. I see that I got wp bakery version Version 4.7.4 . If I update my theme from 2.3 to 2.6 will this also get updated? Soem shortcodes have huge margins on the website..
I have tested Strata theme version 2.6 with latest WPBakery plugin version and shortcodes appear fine https://www.screencast.com/t/o14uMA8fy9 , so I suggest you to try to update the theme to latest version first, but if you continue to have this problem afterwards then it is coming from somewhere else and in that case you should contact our support over https://qode.ticksy.com so they can check this on your installation.
On the touch screens it is necessary to double click on the sub-menu to make them work. Any possible solution?
I have seen comments about this problem for years, but none with a solution.
Thanks in advance,
This is fixed in one of theme updates, so please update the theme to latest version.
Thanks for answering. We are sure to have the latest version installed. Any suggestions? Thanks in advance.
If you still have this problem please contact our support and provide them with WordPress and FTP admin access so they can check this on your end.
Hi I purchased your theme yesterday.. and it seems like your Qode options is not allowing me to insert an image for all the inner pages in parallax form… I tried different browsers too to see if it might be a caching issue but dint work… i also tried using the custom page options to insert the title image.. but none of it is taking any image as such… so please let me know a fix for it…. Awaiting your quickest response on the same… Thanks!
Please contact our support by submitting a ticket at https://qode.ticksy.com and provide all necessary details there along with website link and WordPress admin access, so then can check this on your end and to see what is the problem.
submitted the ticket… please reply soon….
Thanks for submitting a ticket. Support will reply to you there very soon.
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