QODE

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575 comments found.

bhogala

bhogala Purchased

Hi. Can you tell me how to remove the picture from the Testimonials? Thank you. The Template is fast. I like it.

Hi again,

Yes, this probably can be achieved with some custom css code, but please contact our support and provide a link to your site in your ticket. You can submit a ticket at https://qode.ticksy.com/

Qode

bhogala

bhogala Purchased

Hi. Can you help me to fix the Contact map: http://alphacell.ca/xcitetech/help/contact.jpg Thank you!

bhogala

bhogala Purchased

Sorry I fixed this issue. Sorry to bother you

Awesome!

We are glad to hear that you managed to fix this by yourself.

Qode

bhogala

bhogala Purchased

Hi. Can you tell me how can I get two footer column.

The proportion would be: First footer column 75%, The second footer column 25%

Something like this: http://alphacell.ca/xcitetech/help/footer.jpg

Thank you

Hello,

Two footer columns will be set to 50% – 50%, and this can only be changed with custom css code. For this workaround please contact our support by submitting a ticket at https://qode.ticksy.com/ and provide a link to your site and of course set footer to two columns.

Qode

bhogala

bhogala Purchased

Hi. Can you tell me how to remove the white space between the main header and the Layer slider? Please check the print screen here: http://alphacell.ca/xcitetech/help/header.jpg Thank you

Hello,

Two footer columns will be set to 50% – 50%, and this can only be changed with custom css code. For this workaround please contact our support by submitting a ticket at https://qode.ticksy.com/ and provide a link to your site and of course set footer to two columns.

Qode

Can you assist with this error code?

Warning: Wrong parameter count for strstr() in /home3/websites/public_html/fourstreams.ca/wp-content/themes/strata/includes/shortcodes/shortcodes.php on line 1231

I updated the php from version 5.4 to 5.6 but the error is still there.

Hi again,

Please, write on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access so we could take a closer look. Thanks

Qode

I’ve been trying to edit the header and footer. do you have any videos or step by step instructions on how to do this? (ie removing sections, add/remove logo on footer, editing where the map points to in contact us, etc.)

Hi again,

We don’t have video tutorial for everything, but all this is covered in theme documentation which can be found on the following link http://bridge.qodeinteractive.com/

In case that you get stuck with something, you can always contact our support and they will gladly provide you assistance with all theme related questions.

Qode

I need to have the sticky menu on scrolling with the smartphone, responsive mode, is it possible ?

Hi there,

Such an option does not exist, sorry :( . It is not integrated because some touch devices does not support static positioning.

Qode

Hi,

I followed the instructions and installed the theme; however ,the image uploaded is broken and wont allow any image uploads. For example, I cannot upload the logo etc.

Any advice on how to fix this please.

Thanks

Hello,

When setting image, you have to add some text for the title, and then please first click on File URL button, in order to populate Link URL field, and then click on Insert into Post https://www.screencast.com/t/rrAFsSGgybs

If you continue to have problems, please submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access in your ticket.

Qode

Hi, I have submitted a ticket regarding this issue at the forum under the name: info@studiorui.com, did not receive any confirmation, can you check the status for that ticket for me?

Hello,

Agent will reply to you shortly.

Qode

Hi Qode Cannot find a solution to producing equal heights. I note from other articles that this feature was disabled in your bundled VC and also read elsewhere about Qode’s Elements Holder but no such option is available in Strata’s VC. Can you please offer some pointers? Best regards, Robert​

Yes,

It is disabled because of our own functionality which is integrated into theme. If you need this urgently you can migrate to Bridge theme. Strata theme is one of our first themes, and we probably wont add that functionality into it.

Qode

Sigh. I know WHY you disabled it. I know Elements Holder is not available in Strata. The question is: how does one get equal heights? Yes isn’t an answer. Migrating to Bridge isn’t an answer to the question either. But for exhausting all attempts to get a straight answer, I shall fairly presume that Equal Column heights is not possible in Strata.

Hi again,

Equal heights column functionality was inducted with Visual Composer update, much after Strata theme was released. Due to the nature of our framework, integration isn’t possible that easy and without of changing the functionality and modifications of the framework which isn’t an option since it will compromise layout for existing Strata theme users. Since we already had Elements Holder feature in mind, it was integrated in Bridge theme. For Strata theme, you can try to enable equal heights by deleting or commenting our

vc_remove_param('vc_row', 'equal_height');

inside theme folder / extendvc / extend-vc.php but but additional modifications and codding is required in order to have same functionality like in clean Visual Composer installation on default WordPress theme.

Qode

Hi, I would like to know why after do a online report in google, it gives me an answer that website is not mobile friendly. I was thinking strata theme was responsive/mobile friendly, or is not?..

my website: www.logodesignmasters.com

Hello,

Strata theme is responsive and Google PageSpeed Insights report is showing correct layout for mobile device. You can also test on Google Chrome emulation https://www.screencast.com/t/6Jzpq2SMT or actual device, and you will get same results. If you need additional adjustments for font size or anything else, you can write to our support at https://qode.ticksy.com and they can provide you with some additional css code for that purpose.

Qode

What is your response time for support.

Hello,

Usual response is up to 24h but depending on amount of tickets and timezone differences, sometimes response may be longer.

Qode

​Hello,

I just got a warning for vulnerability found with LayerSlider WP v6.0.6 with Strata theme.

LayerSlider <= 6.2.0 – CSRF / Authenticated Stored XSS & SQL Injection

https://wpvulndb.com/vulnerabilities/8822

Can you please provide update for this plugin?

Thank you very much!

Hello,

All bundled plugins needs to be updated trough theme update, and we will update it when we release theme update. In order to update it immediately, please contact our support over support forum at https://qode.ticksy.com/ or over email support@qodeinteractive.com and provide WordPress admin access in your ticket / email.

Qode

Thanks Qode! Will do. Keep up the great work!

You’re welcome.

Hi, you haven’t updated your theme in a while. When is the next update due? I’d like to update visual composer but not sure, v5.11 is compatile with Strata. Thanks.

Hello,

We are working on theme updates for all our other themes, and we will release updates according to priority and amount of requests from our users. If you need latest Visual Composer version urgently, please submit a ticket to our support at https://qode.ticksy.com or contact heme over email support@qodeinteractive.com and provide WordPress admin access there, so they can update the plugin on your installation.

Qode

issues with outdated version of visual composer and the theme is not updated since december…. can you please update the plugins on the theme.

QODE

QODE Author

Hello,

Thanks for writing in. We are working on updates, and we will prepare it as soon as possible. Regarding bundled plugins, you can contact our support at https://qode.ticksy.com and provide WordPress and FTP admin access in your ticket, and they will update all plugins to latest versions for you.

Qode

also woocommerce is saying that there is outdated files on the theme folder

QODE

QODE Author

Hi again,

Yes, that is because you need to use previous WooCommerce version https://www.screencast.com/t/atguuxcoYH until we release theme update.

Qode

does this theme come with templates to create pages like the previews?

QODE

QODE Author

Hi there,

Yes, XML file for importing demo content is available when you purchase the theme, and if you need help with demo import, you can contact our support trough support forum at https://qode.ticksy.com

Qode

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