Discussion on Strata - Professional Multi-Purpose Theme

Discussion on Strata - Professional Multi-Purpose Theme

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655 comments found.

Any ideas on whether you plan to do updates for the theme and related plugins like WP Bakery? Does the theme work in WP6?

Does the theme in it’s current state work with WordPress 6? I have my own license of WP Bakery. Does the latest version work with the theme?

The other question is when will you upgrade to the latest Layer Slider. The current version with the theme has security issues as per the developers change log.

Hi there,

Please contact us through this email, include your purchase code, and one of our support agents will assist you further. They can investigate any issue you have, or send you the latest versions of bundled plugins.Thank you.



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mvilla

mvilla Purchased

Hello! The entries that I have been entering in the portfolio section come out as a 404 error, why can it be? everything that has to do with the portfolio does not find those pages.

Hi there,

Please try just to go to Settings > Permalinks, choose Post name, and save. Then check again if this has been resolved.

If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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is it possible to add multi filter (2) in the portfolio

Hi there,

Thank you for reaching us!

Filter on portfolio lists is a category filter and it will list all portfolio categories. Unfortunately, there is no option to add other filters in addition to category filter.

If you have any additional questions please let us know.



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abli

abli Purchased

hello I recently bought the Theme , i have a problem not seeing the map in my contact page ? what could cause the problem ?

Hi there,

You’re welcome!

Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and one of our support agents will assist you.

Thanks.



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abli

abli Purchased

Ok i do that

Hi there,

Thank you, our team will help you as soon as possible.



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You state on the theme that there was an update on 3 September 21 . This is however not reflected in the download. The download still has 3.3 which was an update from 2020. This is misleading.

Hi there,

Thank you for reaching us!

Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.



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The menu is not working on mobile version

Hello,

Thank you for reaching us!

We have tested mobile menu on device simulator and on actual device, and everything works fine on our behalf (see this link). Please try to open mobile once again, and let us know if you have more questions.



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Hello I want to know why the Home video does not work, the menu does not display and the links of the main menu do not work in the mobile version. Could you please help me. Thanks

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hello, today we bought the template but we have seen that it has not been updated for almost a year. Do you know approximately when you will update it?

Hi there,

Thanks for writing in! We do not have any ETA for the moment however our team is working hard on updating all our themes at the moment so an update will for sure be released soon.

If you need any assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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veltin

veltin Purchased

It’s not possible to update LayerSlider WP to 6.11.2, its says Update Repository is not available.

Hi there,

Please send us a mail and include your purchase code and one of our agents will provide you with the latest version.



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veltin

veltin Purchased

Thank you, just did it.

Hi again,

You’re welcome.



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Are you still maintaining this theme. Seems like the last updates were in Nov 2020.

Hi there,

Thanks We are working hard on updating all our themes at the moment and Strata will for sure be updated in the near future so feel free to check the themes changelog or if you do have the theme you will for sure be notified once the update is out.

Do let us know if you have any additional questions.



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There’s been several issues. First, how do I properly format my logo on the home page? there is white space around it no matter what sizing I put. (icbcs.org)

second, some pages don’t load after several minutes or ever. Especially when you try jumping from certain pages on the menu, it does not load and you would have to refresh the page. let me know what i can do. thanks!

Hi there,

Thank you for reaching us! Once we check we do see that you are using an outdated version of the theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also if you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.



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My website appears to be sitting outside of the pagebuilder in raw code. I’m not sure what is going on. Is this something I can get support on? I wanted to check before I renewed my support contract.

An example of what every page shows when I choose edit: height=”15px”][custom_font font_size=”18” line_height=”18” font_style=”normal” text_align=”left” font_weight=”300” text_decoration=”none” text_shadow=”no”]Cloud-based network infrastructure solutions/custom_font/vc_columnvc_row row_type=”row” type=”grid” text_align=”left” css_animation=”“[vc_column_text]

Hi there,

Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also please go to Plugins and check if your plugin is active.

We do hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Hi, I’m having a 404 issue when trying to access blog second page!

Hi there,

Please, try to check first if you are using the latest version of the theme and all included plugins. Then, we can suggest checking options in Settings > reading, and on your posts page. Maybe there is some irregularity. Anyhow, if the issue persists, we need to ask you to reach our support team at the help center, so they can investigate and help you to resolve this. Thanks



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Hi, can’t make the anchor link work. Even though I have it working on previous pages I can’t make it work on blog entry. Why’s this? Tx, C.

Hi there,

Thanks for writing in, please check our articles about anchor in menu and outside the menu.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks



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Hi, pagebuilder is not working after updating theme and wordpress

Hi there,

It might be related with WordPress version 5.6, and can be reproduced even on the default WordPress themes. We have notified the developers of the WPBakery plugin about this.

In the meantime, you can disable the Gutenberg editor under WPBakery General Settings tab.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Great! it worked! thank you!

Hi there,

Glad to hear this!



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Hey there—we are running into issues with missing VC elements once we update theme to 3.2 and WPB to 6.0.5 just a couple: vc_cta and vc_widget_sidebar

Any help on why these would not be updating—have had tons of issues with new theme and VC (updating theme has erased/moved all of our widgets and menu settings)

Hi there,

Thanks for writing in! Please if you need an immediate update of any of the plugins, feel free to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. As for the missing widgets please check in the inactive widgets as possible they are located over there.

Also you can always provide us with your website URL so we can check, as these things should not be related to the update if it has been performed the right way. You can always check our article about it here.

Thanks and keep us updated on this.



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Hi, help me pls :-) I have an issue in “Latest post” element, in all type settings. In all mode this element can show, image, title, date, category, like etc. but ignore the txt post and show only and always the demo txt “The term minimalism is also used to describe a trend in design and architecture where in the subject is reduced to its necessary elements. Minimalist design has been highly influenced by Japanese trad…” what can i do?

Hi there,

Thank you for reaching us!

If you somehow refer to the excerpt text you can read our article about it here.

Also since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.



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Hi all, thank you very much – it’s all okay after your suggestions, I thought that “Latest Post” element, selects in automatically mode the text post content! I hoped yes, but that’s okay too. Next time I’ll open a ticket to your help center. Best regards!

Hi there,

Glad we could help! :)



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Hi will your theme be php 7.3 compatible?

Hi there,

Yes it is fully compatible! :)



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Just purchased the template from your and I noticed that the plugins are outdated. Do you have an updated versions of the JS Composer and Layer Slider? Thank you

Hi there. Just noticed that the contact form is not working. This is the error that I am getting: https://prnt.sc/rbu0yy https://prnt.sc/rbu3am

Hi there,

Please check our article about it here.

Also, if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Hi, we’ve updated our site with your last version, and now portfolio-category url don’t work ok (there are some changes). Before it was products/all and now portfolio-category/all/

We try to add_filter but it doesn’t work. Can you help us to repair it?

Thanks.

Hi,

Unfortunately, there’s no option to change portfolio category slug through theme options.

Changing portfolio category slug is custom coding, and we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.

Also, here’s the file where we registered the portfolio category slug https://prnt.sc/r4ow31.

Hope this helps :)



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hi, I’ll try it, I hope this change works ok. Thanks

You’re welcome :)



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