Hi! Good afternoon, we purchase your strata theme and activate it on our wordpress website. I tried to import all the attachments from your demo and i’m currently stuck in 80% and i don’t know why, can you help me with my problem. I hope you answer me right away. Thank you.
Please submit a private ticket to https://qode.ticksy.com , and include a link to your site and WP admin access credentials, and our team will check this and help with demo content importing.
Hi good morning i tried to add google map on contact us but it looks like it doesn’t responds correctly. Im hoping you could help me. Thank you
Yes, google made some changes recently, and now requires usage of API key for google maps service. So, here is what you should do:
1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html
2. Find theme’s functions.php file (wp-content/themes/strata/functions.php) , and find this line of code where the google maps api is being called http://screencast.com/t/7E4K7WqNv
and just add ?key=YOUR_API_KEY at the end so it looks like this for example http://screencast.com/t/NEqweMrD
Hi, Good morning i just want to ask how can i change the logo in the demo? I mean how can i change the , “strata” logo and change it to the logo i want? Thanks for your help.
In your WP admin -> go to Qode Options -> Header and Footer, and set the url’s to your own media library images instead of our demo logos http://screencast.com/t/RaNZEFIW
Hello Good morning,
I just want to ask how to change the address on the map in the demo? and able to display the map but currently it showing the map in other country. maybe you can help us how to configure it and make it display to the site where our office located?
I submitted already private ticket i’m hoping you could give us some feedback.
If you’re using Contact Page template, then you need to go to Qode Options -> Contact Page -> and set your own address for your contact page map.
i already change the address but i think its not updating
Tell us please the ID of your ticket then, so our team can check it on your site and help.
Can you help me, i want to add some translator in various language on our website just like in the demo. can you help me how can i add that to my website?
Thank you for your help.
Hope to get a feedback from you as soon as possible.
Bridge theme is compatible with WPML premium plugin for multi-lingual sites.
You can read more about it here https://wpml.org/
Hi! i want to ask how can i manage to display all my products as a list not in grid. just list.
and how to make it have a side bar? that displays some products and choices too
Thank you for your help
1. There’s no direct option for this. You can use some of the available WooCommerce shortcode in Visual Composer, and then to use some custom css, to show all the products one under another.
2. In Appearance -> Widgets, you can create your custom widget area, and add some of the available WooCommerce widgets inside it http://screencast.com/t/yOyBNAS60 and then, in Pages -> your shop page, enable sidebar for it, and set it to display this custom one you created http://screencast.com/t/eFcRBt6B
Hello Good day!
May i ask, can it be possible that i can make one on the footer column displays the twitter feed or other social media there? can that be happen?
thanks for your help.
Yes, we have included Qode Twitter Widget, that you can add in any footer column to display your twitter’s feed There’s also Instagram feed available as well.
hello, may i know how to add twitter feed and instagram feed? i tried to look at the widget but i find it hard to do, can you help me?
We have to apologize to you, we thought you were using Bridge theme. Unfortunately, we don’t have those widgets in Strata theme
You would need to find and use some plugins for Twitter or Instagram Feeds in Strata, no such widgets by default in that theme, sorry.
Hello, I create new banner for my homepage and for other pages.
I add it to the pages and to the slider but it seems to not showing its right size. Its been zoom out. how can i manage to fit my image perfectly to the pages?
It is important to know that most of the time parts of the slide background won’t be visible. The actual visible portion will vary depending on screen orientation and width/height aspect ratio.
For instance, the common aspect ratio of portrait orientated tablets is 3:4 (iPad), and for desktop monitors it is 16:9 (full-HD resolution). In all instances the background is scaled to be as large as possible so that the slider area is completely covered by the background image. In other words, some background clipping must occur, while the ‘content-safe’ area is the very center of each slide – this area is always visible.
Keeping this safe area in mind, if you are using slider background as an important part of your visual message, like an image showing your product for a product launching website, make sure that product is placed within that safe area so it won’t be clipped out.
If you need further assistance, please open a private ticket to https://qode.ticksy.com, and include a link to your site and WP admin access credentials, and our team will assist you.
I would like to add social icons in the top header menu (like in your demo version). I can add the top header menu, but can’t add elements to the menu.
Where do I add the social icons?
In Appearance -> Widgets, we have placed the shortcodes for social icons into Text widget in Header Left widget area http://screencast.com/t/LugJeWVlD
In order to create these shortcodes, you can go to Pages -> Add new, add social icons element from Visual Composer, and fill in desired settings for your icon http://screencast.com/t/Ej2Xe0WI
then switch to Classic mode, and copy the shortocde http://screencast.com/t/8erq7kvDTdV
Repeat this for every icon you need.
Thanks. Worked great
Hi, is there a possibility to change the language in the contact form, when using only 1 language (german)? I have no WPML running. For a quick solution I have overwritten the contact.php-file, but with the next update my changes will be in vain, I guess. Kind regards, Jasmin
There are two options for that:
1. to change it directly in theme template files like you did.
or, second and recommended way is to use poedit software to translate default theme labels to your desired language. You can read how that is done here, it’s for Bridge theme but the procedure is totally the same for Strata as well https://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/faqs/24794
Hi, thank you for your answer. Actually we have tried to translate the po-file with PoEdit first, but we have not found the words “first name”, “last name”,... as used in the contact form. This is the reason why we have changed it in the PHP-file.
So it would be helpful, if you could give us hint where exactly we can find that. Thanks for your support ! Kind regards, Jasmin
Labels are present and they are working fine – see screenshots please http://screencast.com/t/a5ZflJXICTe http://screencast.com/t/tEoAyULHWds
Probably you have missed them.
Hello Qode, this is weird – it seems to be we are having different po-files: http://www.karbiener.at/wp-content/uploads/2016/08/screenshot.png
My path is: themes/strata/languages/en_US.po
Could it be, that there is another po-file anywhere else? Jasmin
Sorry it is different screenshot but principle is the same. When you edit translation with poedit, hit update if some labels are missing in order to populate them http://screencast.com/t/41vdSQJYjo and to translate them http://screencast.com/t/1BgETUVvlHs
Hi Guys, how do I fix the issue with the Google map, the one thats related to Google change that requires a new API key. The map wont load on the page.. let me know.. Thanks!
Here’s what you need to do:
2. Then you need to navigate to wp-content/themes/strata/functions.php file and there add your API key at the end of the code that is calling the google map API. That line of code currently looks like this http://screencast.com/t/7E4K7WqNv
and then when you attach you API key it should look like this http://screencast.com/t/NEqweMrD
I have tried to work with this theme on three different occasions and something always didn’t work. Lately for instance the vc row won’t be full with. Also the theme admin panel is extremely difficult to work with, because its so unstructured. In theory there are a number of good features here, but compare to other themes the authors would need to invest a bit more time to make this one worth. The bridge theme on the other hand works well, but same thing here: the difficult theme panel area
Bridge theme is working flawlessly, and there are many satisfied users. If you were working with some other themes with much less options, we can understand that it can be difficult to accommodate to so many options available within our theme.
Full width row for example will not be full width if you are using default page template which is in grid by default. In order to have full width row, you have to use Full width page template, but also make sure that row type is set to Full width (when you edit row on a page) http://screencast.com/t/Fw6adw9kJ
If you need any help with finding and setting theme options please submit a ticket at https://qode.ticksy.com and our support will gladly assist.
Hi there…for Strata—I’m hoping to create a blog style listing page for a custom post type that i have created. Do you have a how-to on walking through a custom post type? I would love to have everything function exactly the same as the normal blog posts but just for my custom post type and sub categories.
Hi, cannot change logo. Every time I try to upload, it replaces strata logo with blank space ???
Maybe there is some plugin conflict on your installation, or something else is preventing creation of options file. Try disabling all 3rd party plugins and test this again. If issue persists, please submit a ticket at https://qode.ticksy.com and share your site link with WordPress admin access.
no support at qode.ticksy.com?? Then please help me here…
Like other purchasers, I have a problem that I can not upload a logo and a favicon.
Hope for a quick answer.
It works in another browser, but not with an upload, just to fill in the media link. No more answer needed.
Regarding uploading and setting images from theme options, when setting an image, please first click on File URL button, in order to populate Link URL field, and then click on Insert into Post http://screencast.com/t/5IPmmbcKu8
If you continue to have problems, please send us a ticket ID, so we can paste it to our support.
Please tell me if there is any way to use a custom font with Strata theme
There are several different ways to include custom fonts into our theme. Please refer to this article for more guidance.
Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket.
The contact form on my site does not seem to be working, once submitted the emails do not get received. The correct email is in the ‘Qode Options/Contact page’, is there anything else I need to update. Can you please point me in the right direction.
We received success response while trying to send you an email over contact form http://screencast.com/t/EhYHbfTFZYB
Check spam folder, and if you are still not reaching emails, please contact your host since email is not being processed by the server for some reason.
Thanks again guys. There is an issue with the hosts email.
We are glad to hear that you managed to find out what was causing this.
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