Hi. Can you tell me how to remove the picture from the Testimonials? Thank you. The Template is fast. I like it.
Yes, this probably can be achieved with some custom css code, but please contact our support and provide a link to your site in your ticket. You can submit a ticket at https://qode.ticksy.com/
Hi. Can you help me to fix the Contact map: http://alphacell.ca/xcitetech/help/contact.jpg
Sorry I fixed this issue. Sorry to bother you
We are glad to hear that you managed to fix this by yourself.
Hi. Can you tell me how can I get two footer column.
The proportion would be:
First footer column 75%,
The second footer column 25%
Something like this: http://alphacell.ca/xcitetech/help/footer.jpg
Two footer columns will be set to 50% – 50%, and this can only be changed with custom css code. For this workaround please contact our support by submitting a ticket at https://qode.ticksy.com/ and provide a link to your site and of course set footer to two columns.
Hi. Can you tell me how to remove the white space between the main header and the Layer slider? Please check the print screen here: http://alphacell.ca/xcitetech/help/header.jpg
Can you assist with this error code?
Warning: Wrong parameter count for strstr() in /home3/websites/public_html/fourstreams.ca/wp-content/themes/strata/includes/shortcodes/shortcodes.php on line 1231
I updated the php from version 5.4 to 5.6 but the error is still there.
strstr() error will be displayed when PHP version below 5.3 us used, so check with your host if maybe lower version is being loaded with directive from .htaccess file or in some other way.
strstr() function does not accept second parameter in PHP versions prior to 5.3 so that is the case here regardless of what you have choosen from Cpanel. You will have to contact our host regarding this.
Hostgator said the ht access in the home folder shows that we are using version 5.6
Please, write on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access so we could take a closer look. Thanks
I’ve been trying to edit the header and footer. do you have any videos or step by step instructions on how to do this? (ie removing sections, add/remove logo on footer, editing where the map points to in contact us, etc.)
We don’t have video tutorial for everything, but all this is covered in theme documentation which can be found on the following link http://bridge.qodeinteractive.com/
In case that you get stuck with something, you can always contact our support and they will gladly provide you assistance with all theme related questions.
I need to have the sticky menu on scrolling with the smartphone, responsive mode, is it possible ?
Such an option does not exist, sorry . It is not integrated because some touch devices does not support static positioning.
I followed the instructions and installed the theme; however ,the image uploaded is broken and wont allow any image uploads. For example, I cannot upload the logo etc.
Any advice on how to fix this please.
When setting image, you have to add some text for the title, and then please first click on File URL button, in order to populate Link URL field, and then click on Insert into Post https://www.screencast.com/t/rrAFsSGgybs
If you continue to have problems, please submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access in your ticket.
Hi, I have submitted a ticket regarding this issue at the forum under the name: email@example.com, did not receive any confirmation, can you check the status for that ticket for me?
Agent will reply to you shortly.
Cannot find a solution to producing equal heights. I note from other articles that this feature was disabled in your bundled VC and also read elsewhere about Qode’s Elements Holder but no such option is available in Strata’s VC.
Can you please offer some pointers?
Best regards, Robert
That element was removed because we have included our own element called Qode Elements Holder. So please use our element instead for that purpose. Also you can find chapter from our old documentation on the following link for more info on how to use Qode Element Holder http://demo.qodeinteractive.com/bridge-new-help/#!/3_custom_shortcodes_qode_elements_holder
You can see it in action on in this demo http://demo.qodeinteractive.com/bridge23/
Please note that this is in reference to Strata theme, not Bridge. And as I mention, no such option exists in Strata’s VC.
Sorry for the miss. Strata theme don have such option. It is integrated in Bridge theme.
Yes, forgive my restating but I know this. Allow me to rephrase – with VC’s Equal Column Heights disabled and no Elements Holder available, how does one achieve equal heights? (Short of some unsavoury CSS hacking, that is).
It is disabled because of our own functionality which is integrated into theme. If you need this urgently you can migrate to Bridge theme. Strata theme is one of our first themes, and we probably wont add that functionality into it.
Sigh. I know WHY you disabled it. I know Elements Holder is not available in Strata. The question is: how does one get equal heights? Yes isn’t an answer. Migrating to Bridge isn’t an answer to the question either. But for exhausting all attempts to get a straight answer, I shall fairly presume that Equal Column heights is not possible in Strata.
Equal heights column functionality was inducted with Visual Composer update, much after Strata theme was released. Due to the nature of our framework, integration isn’t possible that easy and without of changing the functionality and modifications of the framework which isn’t an option since it will compromise layout for existing Strata theme users. Since we already had Elements Holder feature in mind, it was integrated in Bridge theme. For Strata theme, you can try to enable equal heights by deleting or commenting our
inside theme folder / extendvc / extend-vc.php but but additional modifications and codding is required in order to have same functionality like in clean Visual Composer installation on default WordPress theme.
Hi, I would like to know why after do a online report in google, it gives me an answer that website is not mobile friendly. I was thinking strata theme was responsive/mobile friendly, or is not?..
my website: www.logodesignmasters.com
Strata theme is responsive and Google PageSpeed Insights report is showing correct layout for mobile device. You can also test on Google Chrome emulation https://www.screencast.com/t/6Jzpq2SMT or actual device, and you will get same results. If you need additional adjustments for font size or anything else, you can write to our support at https://qode.ticksy.com and they can provide you with some additional css code for that purpose.
What is your response time for support.
Usual response is up to 24h but depending on amount of tickets and timezone differences, sometimes response may be longer.
I just got a warning for vulnerability found with LayerSlider WP v6.0.6 with Strata theme.
LayerSlider <= 6.2.0 – CSRF / Authenticated Stored XSS & SQL Injection
Can you please provide update for this plugin?
Thank you very much!
All bundled plugins needs to be updated trough theme update, and we will update it when we release theme update. In order to update it immediately, please contact our support over support forum at https://qode.ticksy.com/ or over email firstname.lastname@example.org and provide WordPress admin access in your ticket / email.
Thanks Qode! Will do. Keep up the great work!
Hi, you haven’t updated your theme in a while. When is the next update due? I’d like to update visual composer but not sure, v5.11 is compatile with Strata. Thanks.
We are working on theme updates for all our other themes, and we will release updates according to priority and amount of requests from our users. If you need latest Visual Composer version urgently, please submit a ticket to our support at https://qode.ticksy.com or contact heme over email email@example.com and provide WordPress admin access there, so they can update the plugin on your installation.
issues with outdated version of visual composer and the theme is not updated since december…. can you please update the plugins on the theme.
Thanks for writing in. We are working on updates, and we will prepare it as soon as possible. Regarding bundled plugins, you can contact our support at https://qode.ticksy.com and provide WordPress and FTP admin access in your ticket, and they will update all plugins to latest versions for you.
also woocommerce is saying that there is outdated files on the theme folder
Yes, that is because you need to use previous WooCommerce version https://www.screencast.com/t/atguuxcoYH until we release theme update.
does this theme come with templates to create pages like the previews?
Yes, XML file for importing demo content is available when you purchase the theme, and if you need help with demo import, you can contact our support trough support forum at https://qode.ticksy.com
I am interesting to buy this theme. But I see, that it is somehow not updated for some times.
Is it working with the latest Wordpress and Woocommerce versions?
Thanks for the interest in our theme. Strata theme is currently compatible with WooCommerce 2.6.8 and our dev team is working on update. If having theme compatible with latest Woo version, and you can’t wait for update, we can suggest you to use Bridge, Elision or Subway because we released updates for these themes, and they are compatible with latest WooCommerce version.
Hello, I would like to convert my site to a mobile application which tool do you recommend for this and would be compatible with the theme
All our themes are mobile ready, but for converting them to mobile APP, you will need some coding knowledge and we are not familiar if there is some plugin or tool which can do this.
Hello, how can create 2 languages in my site Arabic and English,
Also in which language I need to install the wordpress to achieve this
I appreciate if you can provide the steps on this which will fit with your theme
Theme is compatible with WPML plugin, so you need to use it in order to be able to create multi lingual website with language switcher. There are also some free alternatives to this plugin, but you may be unable to translate custom meta fields options.
After changing image dimensions you need to run regenerate thumbnails plugin, and then correct image size will be loaded. If you are still having problem with this, please submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access so support can check this on your end.
Hello Qode team, I wanted to use the parallax section in the middle of my page. But I couldn´t find the element button in the Visual Composer. There was everthing (gallery, image hover, portfolio, progress bars,....) but no parallax. Is there an additional Plugin needed? Or do I have to add the parallax section with a shortcode? Thanks in advance for your help! Kind regards, Jasmin
For setting parallax for title area, set background image and enable parallax for per page options https://www.screencast.com/t/180dZVhUMcPU
To set parallax section, set row type to parallax and upload background image https://www.screencast.com/t/wLS4B28OtR
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