3569 comments found.
Hello guys, I purchased theme Aurum, and applied demo – Jewelry , but I want to add also cart counter like in fashion theme , how can I do that ? In admin widget section I cant find Header widgets section, let me know how can I add cart counter to menu.
Thank you, Regards Denis
I want to keep layout logo on top in middle, and cart counter I want to add to navigation , I didnt found this layout in admin. Thank you.
Hi trendsettershop,
Unfortunately this is not possible, in the centered header menu you cannot have a cart on the right side with the counter, it is a plain header that doesn’t include these options.
Kind Regards,
Art
Hi, On the main shop listing page where all products show, we are get the error Warning: Division by zero in var/sites/a/amiska.co.uk/public_html/design/wp-content/themes/aurum/woocommerce/content-product.php on line 83 . The product rows do not not display in rows. They are in one vertical column with one image for each product plus one large image just below each one. Any ideas? 
Hi Chirpydragon,
Can you please tell us what version of Aurum, Wordpress and WooCommerce are you using first?
We don’t have this issue on our theme, and it should work to you too, so can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved?
Kind regards,
—Ylli
Hi Ylli, Computers are funny things aren’t they. All is ok now. We disabled all plugins (again). Was still not working. Wordpress, Woocommerce and Aurum all at very latest versions. Decided to make a new Wordpress install in another directory. Now working perfectly.
Will delete the faulty installation and forget about it.
Hi Chirpydragon,
Yep, it seems that there was some some error, but glad to hear that this problem is now solved
P.S: Starting from today we will move our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi,
When installing your theme in an already up and running website as an replacement for a previous theme I cannot get to my existing pages anymore. It gives this failure notice: Fatal error: Call to undefined function get_field() in /**/themes/aurum/inc/laborator_functions.php on line 686
What to do?
Thanks in advance for your reply.
Hi Equirex,
It looks that you haven’t installed ACF plugin which is required for our theme to work properly.
Please go to Appearance > Install Plugins to install/activate or update all the plugins that you see there
Kind regards,
—Ylli
Hi we have just published this website www.mondodipezza.it and it was working fine. Now it seems it lost is responsivness feature. Is there some sort of responsive enable switch? I’ve seen that in the body class now appears a ‘vc_non_responsive’ class…How is it possibile?
Can you please help? Thank you
Hi net4pro,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
P.S: You are using an old version of our theme (2.9) and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can’t update LayerSlider, go to Plugins and deactivate Layer Slider. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Please update your Wordpress and WooCommerce plugin if you have older versions.
Kind regards,
—Ylli
Hello, i bought your theme but i have trouble with
1) the blog slider at POST SLIDER IMAGES some weird code show up instead and is not working.
2) I want to use some use some H3 for example for a blog post into but not being capitalized auromatically. SO i entered a custom CSS to disbale the uppercase but now the HOME page with the titles is also affected. Is there a way how i can use some of the H fomratting for blog posts or contents but not in UPPERCASE without affecting the other parts of the page? Is there a plugin that works with the theme to easily modify fonts?
3) I love this theme and bought extra support because you didnt reply before and hope to take this baby home all the way. Thanks!
4) Is there a “personal shopper” you can reccomend suhc as used in:http://neighborhood.swiftideas.com/ (check personal shopper and the filter options). Will you have this planned in some of the next version and if not what you reccomend?
5) The VC composer doesn’t load always. Whats going on? On my laptop it shows up but on desktop rarely! Could you have a look and let me know what might be the problem? ALreday restarted computer and emptied cache etc,
Cheerz! Awesome work like your other themes!! BIg Fan!
Hi SquaremoonStudio,
1, 2 and 3— Can you please write URL-s of those exact pages here on comments please?
We need to investigate your site and then get back to you if we have possible solution.
3— I can see that we have replied all your comments ( click this link ), but maybe you haven’t seen them
4— We don’t offer this option and we don’t think that we will add this on the future updates. Maybe there is any plugin that can do that but i don’t know any.
5— What version of Visual Composer are you using please?
Kind regards,
—Ylli
5 – i am using 4.11.1
4 – a pitty but okay! 
Wil llook for one.
2 – http://nowheremalas.com/2016/05/18/now-hero-ole-ukena/ Now if i want the intro text here “OLE UKENA IS A GERMAN MULTIDISCIPLINARY ARTIST FROM BERLIN WHO ” not in capitals what to do? I couldnt find any options.
1 – try loggin in and create a slider with different photos in a new blog post or existing one and see what code comes up. Where can i send login details safely?
Hi SquaremoonStudio,
5 and 2— Can you please remove Coming Soon mode?
1— Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
P.P.S: You have created some other tickets as a new comment, in the future if you have any question, please don’t create a new ticket but just find a comment that you have wrote to us earlier and just reply there with your new question, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind regards,
—Ylli
Sure, whats the email of you guys?
Hi there,
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi.. How to change add to cart button to visit now(with costume link inserted)? I need to know because I’m using your theme for affiliate site, which is add to cart button should be redirect to another site link.
Hi there,
You have to add an external product if you’re using the site as an affiliate.
Kind Regards,
Art
Hi, when you enter the webshop with a mobile device, the options for category. gets to the buttom insted top, how to change that, since its wierd you need scroll past 20 products before getting the option too chose, for your self.
regards Peter
Hi Peter,
We have had other requests about re-arranging the columns in mobile devices but that’s not something we can manage as the grid acts differently.
Kind Regards,
Art
Hey Guys.
We currently have one Problem: Zoom Detail Images are opening in a new Window. Any ideas? All options are enabled.
Hi adopekid_inc,
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Hey. Is it possible to send your a email with the url and htaccess? We’re still not online
Hi there, we get a lot of emails, so for fast response please open this site, enter your site url then click MakeTinyURL button and then write us the the link that it has created.
Kind Regards,
Art
I don’t want to post a URL to our page with htaccess data right here…
Hi again,
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi
My name is Jonathan and I’m interested in buying your aurum design.
Is there any way I can pay to have it installed to my website?
Can you use it with stripe?
Can you use it with gifs
Thanks and have a great dag. // Jonathan info@skimx.se
Hi Jonathan,
Thank you very much for your interest on our theme.
I’m sorry but we don’t offer that service, maybe you can check for this service on Envato Studio site.
Aurum is very easy to install by yourself too, just read our Aurum Documentation and there we have explained the procedure step by step with a video too.
1— Yes for sure.
2— I don’t think that WooCommerce .gif images are supported for the moment on the product sections.
Kind regards,
—Ylli
Hi Sir,
I need a help from you. Can you please check the below link1. http://www.theeditqa.com/product/paper-dolls-blurred-floral-slash-neck-dress
In this product details page, there is a description section. I want that discription must be below the product price on right side. So the customer don’t want to scroll down.
2. http://www.theeditqa.com/product-category/beachwear
In this product list page, there is a sort by option on right side top. This will affect the menu. If I go to the menu on this page, the sub menu is going under the sort by option. So I can’t able to select the menus.
Please help me. I’m waiting for your reply.
Hi checkanand03,
1— This option is not supported by WooCommerce, and we can’t change anything there, maybe any plugin can do this but i personally don’t know any that can do this specific job.
2— Can you please record this and then send us the video link, in this way we can easily understand you and give you the proper answer
P.S: You are using an old version of our theme (2.8) and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can’t update LayerSlider, go to Plugins and deactivate Layer Slider. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Kind regards,
—Ylli
How to add this button http://postimg.org/image/e2sxth4xb/ into frontpage or shop page ?
Hi there,
You cannot have that button in the front page as it is only for the single product.
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way it’s easier for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
Art
Oh.. i dont know the rules.. actually i can bring that button into front page but.. i cant modify the design like a single product.. see this.. http://postimg.org/image/g3o2s1qgf/
i think they have sama class on css but why look diferent? can you help me
Hi ancel45,
This question is not related to our theme and is custom request, but we will help you this time only.
Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution to change that button color.
Kind regards,
—Ylli
haloo.. can you recomend some plugin to make my site faster? coz i want to build my site with full image.. -TY
Hi ancel45,
You must know that if you use large images you will face page speed issues and the only way you can speed up your site is by using a caching plugin such as WP Super Cache
Kind Regards,
Art
Hi Ancel45,
Hope that you are doing fine.
We just saw your rating and immediately I searched for any ticket on our support system from your username, but i didn’t found any.
I also searched on our theme comment section and I saw two tickets with your username, both solved.
Th best way to ask for help is by opening a ticket on our support system https://support.laborator.co with your question and there we will try to help you with your issue, and probably fix it.
In this way we think that both parts will be happy
Kind regards,
—Ylli
Here,
Hello,
I purchased this theme and I would like to have the Fashion demo content implemented on my site. I followed the instructions but it’s not really doing good. It doesn’t look like the one on the demo. Can you help me with this?
Hi mannixpabalan,
Can you please write us your site URL here on comments first? We need to see your site and then get back to you.
Kind regards,
—Ylli
Sure, here: http://hashtagdigital.com/azeah
Hi mannixpabalan,
All i can see is a Website Coming Soon area.
Kind regards,
—Ylli
Yes. Since it’s still under construction I put it up like that. Can I send you a website access privately?
Hi mannixpabalan,
Hmm we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
But if you want you can send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
Kind regards,
—Ylli
Okay got it.
Anyway, I’ve put the website live for today. You can check it. If I have further questions that needs in-depth support, I’ll email.
Hi mannixpabalan,
Great then. Have you followed all the procedure as we have explained on our youtube video please? Aurum – Theme Installation and Demo Data Import
I think that you haven’t followed all the steps if you have viewed that video.
If you want to try again the procedure from the beginning you can use WP Reset plugin to reset your Wordpress again.
P.S: Menu will not look like the demo site that you have seen.
As we have wrote on our item page:
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
If you use UberMenu don’t forget to disable skin,
(view large version)
and it will fit the Aurum-s style
Kind regards,
—Ylli
Is it good now? Are you able to check it?
Hi mannixpabalan,
I just replied to your ticket
Kind regards,
—Ylli
I did follow the instructions on your documentation actually. I’ll try the video though. I’ll update when done. As for the menu, is it okay if I don’t implement that? I only want the elements of the website actually. The layout of the slider and products.
I actually followed instructions on your documentation. Anyway, I’ll try the video.
Another thing, is it fine if I don’t avail the plugin for the menu? ‘Coz I’m fine with it. I only want the theme’s layout for the products and slider and others. It’d be too much if I have to purchase the menu.
Dude,
The video’s way more helpful than the documentation. Thanks! It’s all good now!
I think that the same video is on our Aurum Documentationsite too, anyway i’m very glad that your problem is solved now
alb2supp
My bad. Thank you! By the way, Aurum is really nice.
Hi mannixpabalan,
It’s ok, the nice thing is that the problem is solved and you can continue to create your next great website
Nice to hear those words.
P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).
A huge thank you from Laborator in advance and have a nice day!
Kind regards,
—Ylli
Hello,
I purchased this theme and I would like to have the Fashion demo content implemented on my site. I followed the instructions but it’s not really doing good. It doesn’t look like the one on the demo. Can you help me with this?
Hi raymundc,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind regards,
—Ylli
Sure.
Hello,
Great theme! I purchased the Aurum theme and am using the bookshop demo content with a few modifications. I have a page that i named MyLibrary and would like the content of the WooCommerce shop to appear on that page. How can I do that? Also, on the WooCommerce Product Search sidebar widget, how do I change the default text inside the search box to “Search My Library” instead of “Search Products…”? I can change the widget title but not the default text that appears inside the search bar. Any help you can provide is greatly appreciated.
Thanks, Al
Scratch the first question…I resolved it (can’t believe that I couldn’t think of the solution sooner). I still need an answer to the default search bar text. Thanks.
Hi aurena1,
To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
P.S: Instead of the theme name you will need to translate WooCommerce on the dropdown of LocoTranslate plugin.
Kind regards,
—Ylli
Thanks Ylii – this worked for changing the WooCommerce search box default text!
Now I want to add default search text in the WP search bar which currently defaults to blank space. How can I add default text to that search bar?
Also, when using the WP search bar, the search results do not appear. A search results page renders but all I can see is: “2 results found for ‘search term’” and what looks like a tab with: “All (2)” as the tab text. The rest of the page is blank. I checked Theme Options>Other Settings>Search Results and all the relevant items are ticked.
Looking forward to your reply.
Thanks, Al
Hi aurena1,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, how do you set up, so you can tell costumer how many delivery days there will be, when they order a item. So they also get it on the order notes.
is there also a way, to set up that the costumer can get a transaction number when buying a item ?.
Hi fit4web,
This is not a theme implemented feature and it would be better if you can ask the WooComerce team directly, maybe they know better and have a plugin for what you’re looking.
Kind Regards,
Art
edit product meta data… Hi with Pinterest you can have ‘rich pins’ which reads the product meta data from my website and automatically updates the pins. However, my rich pins aren’t coming out right. Each product page has 2 product options. The rich pins only show the price for one option (the lower price). Also it’s pulling the product catagory names into the rich pin title. e.g. “feather earrings earrings, soul frame collection” but it should just say “feather earrings”. It’s also showing dollars as the currency. Any ways round this? I can’t work out where to edit the product meta data or whether it would be a bad idea to do so?
rich pins explained: https://help.pinterest.com/en/articles/enable-rich-pins-your-site example image of my rich pin issues: https://vimanasjewellery.com/wp-content/uploads/2016/05/pin.jpgHi dekanifisher,
I think meta data for rich pins are automatically crawled from pinterest and our theme doesn’t handle that. So after searching on google about this topic, I’ve found this plugin that places correctly rich pins meta data on your site:
https://wordpress.org/plugins/wpseo-pinterest-rich-pins-for-woocommerce/It requires Yoast plugin as well.
Kind regards,
Arlind
All is great, except the product snippet error at Google Structured Data
https://search.google.com/structured-data/testing-tool?url#url=http%3A%2F%2Fthemes.laborator.co%2Faurum%2Ffashion%2Fproduct%2Fjumpsuit%2FHi dilipsam,
It is really hard to validate HTML in a WordPress theme because the plugins and WordPress will add extra classes and inline style to elements which will not allow the theme to be fully validated.
Kind Regards,
Art
Hi, I purchased this theme today. I am trying to install it on my wordpress site (hosted with 1and1) videogamekeysonline.com Here is my purchase code; 18744c-bce9-424c-a1aa-0826406e4b46 I am using wordpress Version 4.5.2
Here is the error message I am recieving;
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hi danblack1987,
You are trying to install main download file, and that cannot be installed. Please extract the download file of Kalium, there you will see aurum.zip
This file is “wordpress installable theme” so it will work for you.
Kind regards,
Arlind
Hi, nice theme!
I wonder if it is possible to add the searchform/search icon in the header near the navigation somehow, i use the “jewelry” template.
Best regards Sw
Hi Sedweb,
If you’re using the Jewelry demo and it’s centered header then adding the search bar in the header is not possible, unfortunately.
Kind Regards,
Art
Hi again,
I have problem with attributes/variants on variable products. The Variants shows on the bottom of product page. I use this theme on other websites and the attributes works fine. The website is “under construction” so i cant give you a link, but i took a screenshot so you can see where it is. The attributes/variants i use in the screenshot is “Marmor bord – large, small”
http://www.tiikoni.com/tis/view/?id=dbeaa19Best regards SW
Hello, please open a ticket at http://laborator.ticksy.com so we can help you out. Please share your site login credentials in the ticket as well.
Kind Regards,
Art
Hi,
I’ve installed Aurum theme and tried it. But, on woocommerce functionality, it seems that the “shop page” and “product” page do not function properly. It seems that images and layout are in a strage manner. Please check my site www.venquethailand.com and let me know how to fix this
Hi there,
Have you installed all the plugins recommended by the Theme and also please make sure you have disabled any 3rd party plugin which may conflict with the theme, your problem is very strange as I’ve not seen this theme behavior in any other site.
Kind Regards,
Art
Yes I have only installed plug-in from your theme recommendation. What should I do next?
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
