107 comments found.
This template doesn’t seem to be responsive. Done designing my site, but when on mobile everything is cut off. I’ve disabled stacking but still the same issue. Am I doing something wrong?
Hi BelindaBurger,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our
Your purchase code (to let our developer see that you’ve already bought our theme) Ddmin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,<br /> ThemeMove”>
Hi we are planning to buy this theme, all the issues are fixed now?
Support takes 3 days to reply and does not actually answer your question. I wanted CSS code to make logo bigger, I was told “You need to add custom CSS to set width of logo.” Do you think that answer helps? No real help. The template itself is painful to cusotmise, its NOT for newbies!
Hi notime00,
This is your ticket. We are so sorry that our developer hasn’t answered properly. Our developer has already replied your ticket and please follow it, he need your admin account to be sure to provide you the best solution.
Best Regards,
ThemeMove
Hi, i would like to buy the theme. are all issues fixed, and is anything working fine??
Hi The Dude,
We are still working hard to improve WoodWorker. During the time of working with it, if you need any assistance, our developer is willing to help.
Best Regards, ThemeMove
Hi.rtl support?
Hi arash0039,
Sorry to say that our theme doesn’t support RTL
Regards,
ThemeMove
Having the same issue as edgethemes above me, VC isn’t working with WP 4.5
Hi sabram,
According to the latest update of WordPress 4.5, there are many issues that need fixed from the plugins’ authors. About Visual Composer, the author has already released version 4.11.2 and we’ll update to our package asap. If you need it urgently, you can send your purchase code to this channel and ask for VC the latest version here
Thanks & Best Regards, ThemeMove.
After update to WP 4.5 visual composer stopped working. Waiting for reply!
Hi edgethemes,
According to the latest update of WordPress 4.5, there are many issues that need fix from the plugins’ authors. About Visual Composer, the author has already released version 4.11.2 and we’ll update to our package asap. If you need it urgently, you can send your purchase code to this channel and ask for VC the latest version here
Thanks & Best Regards, ThemeMove.
Having trouble changing the color of the brown widget footer area…. any ideas?
Hi rixdesign,
Please submit a ticket here and provide your FTP information & admin account because our developer need to change some code lines.
Regards, ThemeMove
I submitted a ticket.. any answers? I probably just need the custom css
Hi, Your ticket number is 3458. Our developer will reply you right away.
Regards, ThemeMove
In a older comment (5 months ago) you mentioned integrating this theme with woocommerce in an upcoming release. Any idea when that might happen? Need a guinea pig?
Hi Bobmagnuson,
We were having a plan to integrate WoodWorker with WooCommerce. Unfortunately, we have changed the plan after some market researchs.
Regards, ThemeMove
I sent a ticket four days does not have an answer yet
Hi,
Is your ticket number 3369? We apologize for the late response. Our developer was having an annual holiday. He’ll reply you immediately.
Regards, ThemeMove
How to disable white loader? I mean white 0.3-0.6 sheet before site loads.
Hello I have edited the theme to my liking as a single page,but when viewing on a mobile the header info and logo does not show and the color remains brown. it also shows the hamburger menu that I don’t need because its a single front page, please help me fix this issues. thanks
are your support team on holiday again?
When trying to click to create or load a template with the Visual Composer backend editor, nothing happens. I am seeing in the console this error: Uncaught TypeError: Cannot read property ‘left’ of undefined on panels.js
Hi Sabram,
For this issue, we advise you to submit a support ticket here and our developer will reply you asap. Don’t forget to provide the admin account and FTP information to get faster support
Regards, ThemeMove
Thank you, will do
Have a nice day!
Customer service is the worst I have ever experienced on themeforest and you will lose customers fast if you dont get better. ticket 3030 please answer
Hi Robert Scott,
Our developer is still following your ticket. He’ll reply you today.
Regards, ThemeMove
I have open a ticket 11 hours ago with the code #3036. Please check it
Yes Vagelis90, our developer is following your ticket.
Cheers, ThemeMove
Too late, i fix it myself. I had to add custom css. Plus, in unacceptable to asking for public site loggin details. I had setup the wp on localhost without changing anything on the template and it didn’t work as demo.
Hi Vagelis90,
Our support channel is secure. Just only our developer can see your information. Our developer just ask this kind of information since you’ll have other questions. Anyway, you’ve done great. If you need further assistance, we are willing to help
Regards, ThemeMove
Hi, You could tell me how is the shortcode to add text?
Hi ideas4design,
We use Visual Composer which already includes text box shortcode.
Regards, ThemeMove
Thanks
You are welcome
¿Where is the options theme?
Hi,
You can go Appearance/Customize – this is our Options Theme
Regards, ThemeMove
Ok thanks.
Hi I have an question. In the footer widget (1) there are 8 arrows and thy are linked to pages. How can i remove the arrows or change the links? I can not find it.Please help.
when i enter your demo page i get an antivirus alert
Hi roycegracie,
We are fixing this issue. Can you tell us which antivirus you are using?
Regards, ThemeMove
