984 comments found.
HELLO.
We are ready to Wordpress 2.6?
Hi gnxdevelop,
Please don’t update WooCommerce 2.6 now. We are checking it and will release a new version as soon as possible.
Best regards,
Please, there are other plugins giving conflicts, antique WooCommerce. We need to update!
Hi gnxdevelop,
Please don’t update WooCommerce 2.6 now. We are checking it. We will release a new theme version in next week. Please wait!
Best regards,
Hi! 
Any idea to when an update for woocommerce 2.6 might be up?
Hi artkis,
We are testing WooCommerce 2.6. We will try to update our theme as soon as possible. It may be in next week.
Best regards,
can I update to woocommerce 2.6 with last version of GON?
Hi fralang,
You should not update WooCommerce 2.6 now. We will test and release a new version as soon as possible.
Best regards,
Hi,
Could you please help me solving that issue? : I am using Dokan plugin and Gon theme, I couldn’t upload photos to products through the plugin front end dashboard, when I click the uploadin button the URL changes to # at the end and the uploading box doesn’t show!, I tried the wordpress default theme and it worked properly.
Thanks in Advance
Hi Yasser,
Please update the theme to version 1.1.5 or add my css code below
body table{
border-collapse: separate;
}Best regards,
Hi,
Loving this theme!
I have a pres-sale question…. In the Home – Sidebar version, is it possible to have a video as the main or one of the primary sliders?
Best,
Izzy
Hi Izzy,
Thank you for loving our theme!!!
It is possible. Our theme includes the Revolution Slider plugin. It supports video. You can check the demo sliders here https://revolution.themepunch.com.
Best regards,
Thank you! One more question, Is it possible to change the color of the sidebar (currently gray) and the footer (currently gray)?
Hi Izzy,
It is possible. You can change these colors in Theme Options.
Best regards,
Hi,
I got have a product license code for visual composer after purchasing the plugin, but I still can’t see an option for frontend editing, I have been advised by them that this may be disabled within the theme and to contact yourselves. Can you help me to enable the frontend editor on my site?
Thanks, James
Hi James,
Because there are some problems with the Frontend editor, so we disabled it. If you still want to use the Frontend editor, you can open the init.php file in the framework folder. You find the vc_disable_frontend() function and remove it.
Best regards,
Thank you for your help.
Hi, how can I change the name of the button “Acquista” option on the single product ? In functions.php file there isn’t the possibility to change it and I can not find an alternative way. This is my product page: http://www.superficidistile.it/prodotto/cliffstone/
Thank you, S.
Hi AgenziaStile,
It is the “Add to cart” text. It is in the WooCommerce plugin. You can use the Loco Translate plugin to translate this text.
Best regards,
Hi, I didn’t understand where I can change the text. I prefer not to install another plugin on the site. In which file I can change this button? Thank you, S.
The button text I have to customize pointing to the square meter to buy users and therefore it is not a standard translation buy-acquista in italian, precisely because it is already active. What I want to do and modify the text of the button at will. How can I act as root?
Hi AgenziaStile,
You should use the Loco Translate plugin to translate this text. Because it is the easiest way. After you translate, it will create a mo file. Your site works on the mo file. It does not run the plugin on frontend. Currently, it is also working on the mo file. We just use the plugin to edit the mo file. After you translate, you can remove the plugin if you want.
After you install the plugin, you go to the Loco Translate page. You find the WooCommerce plugin and edit the language file (italian). Then, you find the text “Add to cart” and translate it.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will help you.
Best regards,
Hi, Do you possibly know how I can change the colour of the TS Heading boarder? Many thanks, Josefin
Hi Josefin,
To change the border color of eveything on site, you go to Theme Options > Color Scheme tab. You find the Border Color option and change it.
To only change the border color of TS Heading, you add my custom css below
.ts-heading.style-1 *, .ts-heading.style-2{
border-color: #e8e8e8;
}
body .ts-heading.style-2:after{
color: #e8e8e8;
}Best regards,
Hi, I wonder how I can change the colour of the “in stock” text on the product page? Manty thanks, Josefin
Hi Josefin,
You can use my custom css below
.woocommerce div.product p.stock span,
.woocommerce-page div.product p.stock span,
.pp_woocommerce div.product p.stock span{
background:#f23434;
color:#fff;
}Best regards,
Thank you!
Dear author of gon theme, I purchased your theme as per my client liked , so i customize your theme with woocommerce plugin, all is done , now i have 20 variable products added, that’s still product loading from 2 days in shop, archive and taxonomy pages, home page featured and new arrival are displaying good , but in same shop , archive pages just loading from many days, please check my shop page , i want to load products normally fast , not much fast , but its was unable to load from 2 days.
http://merolist.com/new/shop/Hope your response
Bhuone
Hi Bhuone,
Javascript is broken. The error message is: Maximum call stack size exceeded. Please try deactivating your third party plugins and then you activate one by one to check.
Best regards,
Yes thank you skygroup for instant support, Its solved, when i deactive woothumb plugin , sir i need “http://demos.iconicwp.com/woothumbs/product/vest-cube/” different gallery for variable product , when i active it , its goona conflict like same problem, can you suggest me, how can i work with gon theme without confliction. Thank you
Hi Bhuone,
You open a ticket here https://skygroup.ticksy.com/ and send me the plugin package. I will check it for you.
Best regards,
yes ...just i sent
Hello, I just purchased you theme but it’s simply impossible to use. They asks me to buy Visual composer. Impossible to set up a menu like it is in the demo and so on… Could you help please?
Hi sIwanski,
Thank you for using our theme!
You don’t need to buy Visual Composer. Because we bought it with our account (Extended License) and integrate it into our theme. If you see a notification about activating Visual Composer license, you can ignore it. For more information about Visual Composer license, you can read this article https://wpbakery.atlassian.net/wiki/display/VC/Licensing.
About setting up menu, you can read our documentation http://demo.theme-sky.com/documentation/gon/#menu. If you can not do it, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
Ok I’ll check the doc thanks. How to use the product layout 2? Would it be possible to put the title over the price?
Hi sIwanski,
To setting up the product layout 2, you go to Appearance > Theme Options > Product Details tab. You set the Product Thumbnails Style option to Horizontal, enable the Product Tabs As Accordion option and set the Product Tabs Position option to Inside Summary. To display the title over the price, you enable the Product Title In Content option.
Best regards,
OK I got it thanks for your help. Is there a possibility to desable the “Review”?
Hi sIwanski,
It is possible. Please read this article https://support.woothemes.com/hc/en-us/articles/203447633-How-to-Disable-Product-Reviews.
Best regards,
Well, I tried but it didn’t work it out. Instead, I can’t edit anything anymore 
Here the errors when I try to update something.
Warning: Cannot modify header information – headers already sent by (output started at /var/www/vhosts/u0202328.plsk.regruhosting.ru/httpdocs/velvet-closet.com/wp-content/themes/gon-child/functions.php:14) in /var/www/vhosts/u0202328.plsk.regruhosting.ru/httpdocs/velvet-closet.com/wp-includes/pluggable.php on line 1171
Warning: Cannot modify header information – headers already sent by (output started at /var/www/vhosts/u0202328.plsk.regruhosting.ru/httpdocs/velvet-closet.com/wp-content/themes/gon-child/functions.php:14) in /var/www/vhosts/u0202328.plsk.regruhosting.ru/httpdocs/velvet-closet.com/wp-admin/post.php on line 197
Warning: Cannot modify header information – headers already sent by (output started at /var/www/vhosts/u0202328.plsk.regruhosting.ru/httpdocs/velvet-closet.com/wp-content/themes/gon-child/functions.php:14) in /var/www/vhosts/u0202328.plsk.regruhosting.ru/httpdocs/velvet-closet.com/wp-includes/pluggable.php on line 1171
It’s ok I fixed it.
Another point: I would like to fixe the picture size to a square including all dimension (thumbnail, normal and large). I changed the parameters in the wordpress settings >>Media Settings and in the Woocommerce settings >> product >> display. It means that I have to regenerate the thumbnails with the plugin you mentioned?
I added Attribute to the products and to them some termes but once I’m in the product attribut I can’t choose the terms I added? why ?
Hi sIwanski,
After changing the product image size settings, you must regenerate thumbnails. You can use the Regenerate Thumbnails plugin to do it.
In the attribute page, WooCommerce only displays the list of attributes. To see the terms of the product attribute, you need to select an attribute.
Best regards,
Hello, I got some trouble to set up a proper menu. I need to make a menu like the example a big green square “SHOP BY BRAND” When I use Custom Menu in the Mega Menu widget 1 it works but the fields of the custom menu do not open the Mega Menu widget 2.
If I use a TS Menus instead of a Custom Menu, it bugs and repeat forever the TS Menus title on the front end.
Could you help please to make exactly the same menu as in the example with purple color and some icons.
Hi sIwanski,
Please open a ticket here https://skygroup.ticksy.com and give me your WP admin account and the screenshot of the menu which you want. I will check and help you.
Best regards,
Ok it’s open in Private Ticket #794934
Hi Sir,
My website URL is :http://gnxfootwear.com/, The search functionality not in working .Please Resolve issue ASAP.
Hi mercurydesignjpr,
You try going to WooCommerce > System Status > Tools tab. You clear transients as this screenshot http://prntscr.com/bbtckd. If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
Hi Skygroup, I am adding mega menus. 3 questions: 1. How can I add more custom menu widgets in widget page, so that I can add them into TS Mega Menu Widget Areas? or somewhere else? 2. I saw on you demo site, more than 4 custom menus can be supported in one Mega Menu. However I can’t add more than 4 custom menus into one Mega Menu Widget Area. 3. How many TS Mega Menu Widget Area are supported? I saw 12 in the page of Widgets. Can I add more just like adding side bars?
Thanks,
Hi flycoolman,
1. You can add many Custom Menu widgets into a sidebar. Just drag and drop widget into sidebar many times.
2. As the first question, just add many Custom Menu widgets. Please see my screenshot http://prntscr.com/bb90mn.
3. To add more Mega Menu Widget Area, you go to Theme Options > Menu tab. You will see the Mega Menu Widget Area option, just change its value.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I’m always ready to help you.
Best regards,
Thanks for the prompt response. I noticed that the custom menu in the available widget list can be used many times. In the unused widget list, what I can see there are several same type of widgets , like “shortcode content” widget. When I drag and drop the widget like “shortcode content” to one sidebar, the moved widget will disappear from the widget list (unused widget list), this stop me from adding more the same type of widget like “shortcode content” to sidebar. What’s your idea? Thanks,
Hi flycoolman,
You add widget from the available widgets to the widget area. You can do it many times. Please see my screenshot http://prntscr.com/bbhxcx. About “shortcode content”, it just is the widget title http://prntscr.com/bbi048. You can edit it.
Best regards,
Hello there,
Thank you so much for a excellent theme. I’d like (for a reference point of course) make that Supermarket 3 look exactly the same as on your demo. For example I’m missing those 8 category tabs located under the rev slider that I like so much. Could you please help me to make the whole supermarket 3 that it will look exactly as your demo? It will be highly appreciated.
Thank You!
Ches
Hi Ches,
Thank you for your compliment!
You go to the Page editor. You edit the TS Products In Category Tabs 2 element and select your categories as this screenshot http://prntscr.com/baula9.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/. Please don’t write your purchase code and WP Admin account on comment .
Best regards,
Thank you for reply. Sorry, I thought it will go as a private message. I didn’t realize that its going to be a public. Is it possible to remove my previous post from public?
Hi Ches,
Don’t worry. I have contacted themeforest. They will remove your purchase code and WP Admin account from your comment .
Best regards,
Hi Sky,
Thank you so much and sorry again for a trouble.
All the best !
When using IE 11 older version, there is problem with choose shipping or payment method. Some customers claim!
Hi Miro,
I don’t see the problem on my demo site. Please try deactivating your third party plugins and check again. Special is the WooCommerce GLS Addon plugin. Because I see there is a javascript error occurred in this plugin. It may cause the problem.
Best regards,
Hi, Thank you for your reply. I just informed plugin developer about it…
Hi,
The plugin developer inform:
Just deactivate our plugin and then check the site there is error because of theme script in IE. See attached.:
https://static.livechatinc.com/7463481/6N0QE/216fd5e2f15645c3225657b48cdb18c9/ei-error.pngI found also that product groups doesn’t appears correct with IE 11 on main side. Please check screenshot:
http://s33.postimg.org/52c6b2ve7/gon.jpgIt’s probably because CSS as you send me before!
Hi Miro,
I saw your screenshot. It seems that some plugins are still activating. Because our theme does not include the red top bar, the glass icon on the right side and the amazing slider.
About the Product Category issue, please try adding my css code below:.woocommerce-page .products .product.product-category .meta-wrapper{
display: block;
clear: both;
}Best regards,
Hi,
Thank you for your CSS. I tried it but it doesn’t work, and I disabled the plugins for test?
About javascript error on choose shipping or payment method. I disabled all plugins, and only woocommerce run and your theme, and there still appears javascript error, especially with Firefox browser. There popus erros message!
Best regards
Hi Miro,
Please add the css below and check again. Also, please delete your browser cache before checking
.woocommerce-page .products .product.product-category .meta-wrapper{
float: left;
width: 100%;
}Are you sure that you deactivated all plugins? Could you please give me your WP admin account? You can open a ticket and send WP admin account to me. I will check it again.
Best regards,
Hi,
I used now your new CSS, and deleted browser cache, but still same problem?
Hi Miro,
Please update my old code by the code below or add it after my old code:
.woocommerce-page .products .product.product-category .meta-wrapper{
position: relative;
-moz-transform: none;
-webkit-transform: none;
transform: none;
}
.woocommerce-page .products .product.product-category:hover .meta-wrapper > div{
-moz-animation-name: none;
-webkit-animation-name: none;
animation-name: none;
}If it still does not work, please give me your WP admin account.
Best regards,
Hi,
It works fine now
Thank you!
Best regards
Pre-Sale Question please.. I see that you have dokan listed on your theme.. Is it integrated with Dokan.. Dokan uses orange color for its dashboard. Is that changed to make it compatible with your theme colors? Regards, Also it works with bbpress i presume it’ll work with BUDDYPRESS AS WELL?? Am I right on the assumption?
Would it work with WC Vendors?
Hi simonsitto888,
Thank you for your interest in our theme!!!
We use the default color of the dokan plugin. Currently, this theme does not support the buddypress plugin. We didn’t check the WC Vendors plugin. But some customers are using it . So I think my theme can work with the WC Vendors plugin.
Best regards,
Do you plan on adding support the buddypress ?
Hi simonsitto888,
Currently, we don’t have plan to integrate the buddypress plugin. But I will note this and consider adding this feature in future.
Best regards,
1. Does your theme woocommerce custom tab support self-hosted video? I need my site theme to SHOWCASE SELF-HOSTED PRODUCT VIDEO in A frame IN CUSTOM PRODUCT TAB.. 2. I plan on using WC VENDORS plugin but it doesn’t come with widgets to display list of vendors. Can you recommend one that does.. I want to show TOP 10 VENDORS.. FEATURE WC VENDOR PRODUCTS etc..
Regards,
Hi simonsitto888,
1. You can add shortcode/html into the custom tab. So you can use the video shortcode to display your video https://codex.wordpress.org/Video_Shortcode.
2. This is the list of plugins which are compatible with WC Vendors https://www.wcvendors.com/kb/compatible-plugins/. But there is no plugin which you want . You should send a customization request to the plugin author. They may help you.
Best regards,
Thanks.. Your theme says it supports WPML. Is the integration automatic or do i need to do any manual configuration with WPML..
btw./ I will be purchasing your theme in about a week. Is paypal the only acceptable online payment channel.. ?
Hi simonsitto888,
You have to manually configure WPML. Also, please note that you need to buy a license of WPML to use it.
You can also pay via Credit Card.
Best regards,
Of course. Can you provide a ONE CLICK INSTALL ie. QUICKSTART INSTALL of your theme with all the plugins .. so i don’t have to create any pages or fiddle around with the page content… I can do the WPML part no problem…
PS. Can you recommend a good front end post submission tool..because I will have user submitted content.. Can do do custom coding for me so i can have a TOP 10 LIST WIDGET? HOW MUCH IS IT PLEASE? I NEED TO MAKE A TOP10 VENDORS LIST POPULARITY AND TOP SALES etc.. with NUMBERS.. 1..XXX 2. XXX etc.
Hi imonsitto888,
It is easy to install the theme and all plugins. We also provide ONE CLICK TO IMPORT the demo content. For more information, you can read our documentation http://demo.theme-sky.com/documentation/gon/#demo-content.
You can try using these plugins https://premium.wpmudev.org/blog/wordpress-post-frontend-plugins/. About the widget, you should contact the plugin author first. If they don’t make it, I will check and help you later.
Best regards,
Hi there, how do I get to show the “SHOP BY CATEGORY” menu on mobile devices. At the moment, on mobile devices, the search bar shows however, the vertical drop-down menu is hidden on smartphones. Please assist with making this visible.
Thanks.
Hi nasan,
Because Mega Menu can not display well on mobile. So we hide the SHOP BY CATEGORY menu on mobile. Please add your categories into the MOBILE menu.
Best regards,
Hola buenas tardes me a dejado de funcionar visual composer en wordpress 4.5.2 al actualizar con tu plantilla deja de funcionar como lo podemos solucionar
Hi jzaragoza,
After updating WordPress and Visual Composer plugin, you should delete your browser cache. Please do it and check again. Also, please check to make sure that your third party plugins work with WordPress 4.5.2. If you still can not find the problem, you can open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
Hello,
I have no idea where I can find, edit of add the forums? I installed the GOn theme here: www.kledingwinkel.nl
Thank you for your help and this lovely theme.
Kind regards,
Jeffrey
Hi Jeffrey,
To setup forum, you need to install the bbPress plugin first. After installing and activating the bbPress plugin, you go to the Forums page in WP Admin to add/edit the forums. For more information about installing and setting up forum, please read the Installation tab https://wordpress.org/plugins/bbpress/installation/.
Best regards,
Hi Skygroup, I am trying to create a website looks like the supermarket. However I can’t make the ts products in category tabs work. It only shows like http://prnt.sc/b8qhk2 in the settings, I could not figure out how the the product category ID working. http://prntscr.com/b8qjo8 Could you help me out?
Hi flycoolman,
You delete the value of the Product Categories field. Then, you type the product category name to search and select category. It should look like this screenshot http://prnt.sc/b8sna5.
Best regards,
