220 comments found.
Hi. Getting error on line 393 of the code of my site, see it on home page Www.cmcleod.com
I also received an email with the below advice “Due to the recent Instagram API changes, in order for the Instagram photostream and widget to continue working after June 1st 2016 you must obtain and save a new Access Token by using button in Theme Setting > Social Profiles > Instagram Access Token. Apologies for any inconvenience.
4. Please also clear Instagram access cache in /wp-content/uploads/grandblog/instagram/ “
However this has not worked. I’d love a fix when possible. Thanks. Christian
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I would like to know if the grand blog theme works on blogger ? thank you best
Hi,
Thank you for interesting.
Really sorry, it’s WordPress theme so it’s work on WordPress platform only.
I have the same problem as RocketPharmix. Googling the error shows dozens of sites with this error. Do you think Instagram changed something in their API?
Hi,
Thank you for purchasing.
1. Download theme file from your account > downloads
2. Once you installed an update on your WordPress site. Please follow below instruction.
3. Due to the recent Instagram API changes, in order for the Instagram photostream and widget to continue working after June 1st 2016 you must obtain and save a new Access Token by using button in Theme Setting > Social Profiles > Instagram Access Token. Apologies for any inconvenience.
4. Please also clear Instagram access cache in /wp-content/uploads/grandblog/instagram/
Hi, just installed the update and regerated an instagram token and the bug was not solved. Photo stream is still displayed with no problem but error codes (/!\ and error getUserIDFromUserName. /!\ error empty username or access token. Warning: Invalid argument supplied for foreach() in…) are still displayed on homepage and category pages. Could you please provide support on another way to solve the issue ? Thanks Chris
Hi,
Thank you for purchasing.
Could you please try to remove cache folder /wp-content/uploads/grandblog/instagram/ to see if it fixes the issue.
If it’not. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
We are using the theme bundled Instagram photo stream function, however, we got error ’/!\ error getUserIDFromUserName. /!\ error empty username or access token.’ starting from today.
The error also show in the theme live demo too. I suspect this is caused by Instagram changes.
From Instagram I got the message below: Any app created before Nov 17, 2015 will continue to function until June 1, 2016. On that date, the app will automatically be moved to Sandbox Mode if it wasn’t approved through the review process.
Please support how it can be solved. Thanks.
Hi,
Thank you for purchasing.
1. We submitted an update for this issue and you should be able to download it from your account within tomorrow.
2. Once you installed an update on your WordPress site. Please follow below instruction.
3. Due to the recent Instagram API changes, in order for the Instagram photostream and widget to continue working after June 1st 2016 you must obtain and save a new Access Token by using button in Theme Setting > Social Profiles > Instagram Access Token. Apologies for any inconvenience.
Hi, excuse me I install the instagram plugin on www.omaïetbikini.com but I would like to install it on another site, but impossible to remember how I do that! And can’t find plugin. Which stuff did you used for grandblog? Thank you.
Hi,
Thank you for purchasing.
Could you please provide more information about Instagram plugin you mentioned please? did you mean you want to install 3rd party Instagram plugin?
I would like the same plugin as the theme Grandblog. I used to install it on my first site. I would like to install it on my second site, but impossible to remember which plugin it was.
Hi,
Instagram function on Grand Blog theme is not using 3rd party plugin. It’s included in theme functionality.
Hello,
I’m thinking about buying this theme, but I would like to know 2 things first : - Is it possible to display the name of the category under each post on the home page ? - Is it possible to have a header sign up form instead of a footer or sidebar one ?
Thanks for taking the time
Hi,
Thank you for interesting.
1. Yes as you can see on our demo site too 
2. Currently it support only on sidebar for subscription form. We will consider to add it into the future if there are many requests from customers.
Hi,
Sorry, actually I thought I was on the review page for your other theme Lets blog ! I will ask the question about categories on the right page ! Thanks for your answer !
Hi, thanks for the great theme – can you please assist me with advise on how to append the site name to my page title META tag
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi I’ve recently bought this theme and I don’t understand all the time the part “personnalisation” because my english is not quite good. Do you have any french pdf model or something like that? Thanks
Hi,
Thank you for purchasing.
Really sorry theme documentation is only available in English version. If you have any questions, you can open a ticket to our support team here https://themegoods.ticksy.com/
Hi
Im just purchased this theme and I selected hebrew langage. But now the slider doesn’t works and I don’t know why … Can you help me pleas ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can check the issue for you.
My side isn’t published yet, but on top of all posts it always has ” /!\error ” written on the right side. How can I remove this please? Many thanks
Please login with your purchased account.
I bought it with this account around 7 months ago, but just seen my “support” has expired.. what a shame. Great theme but I can’t afford to pay another 30$ just to get that error removed. Thanks anyways!
Hi,
Sorry we can’t see purchased r cord from this account as you can see. You don’t have purchased badge after your username. Please make sure you logged in to correct account.
I’m not sure why that is, but I can send you a screenshot of my downloads, it’s definitely in there.
Pre sales question. Can I filter posts by author? Can I have See other posts by this autor within the autor box?
Cheers
Oh. Another question. The client I’m helping wants to use tag cloud as their main way to navigate their blog. Are tags visible in list view? If I put a tag cloud widget inside the right sidebar and within the burger menu sidebar, will the size of each tag be determined by how many times that particular tag has been assigned to posts?
A third pre sale question. Can we choose to show/hide the featured image inside a single post? We don’t want the feature image to show.
Hi,
Thank you for interesting.
1. Yes you can create author posts page.
2. Currently all tags display the same style so it doesn’t reflect number of posts in that tag.
3. Yes you can show/hide the featured image inside a single post
I really like the theme, and I am considering purchasing it, but I have a question about the Header. Is the theme customizable so that I can add my only logo to the header? For instances where it says Grand Blog, can I put my own blog title and logo in that space?
Thanks for the help.
Hi,
Thank you for interesting.
Yes you can upload logo image using theme customizer.
Is there any examples available? Before purchasing, I would like to make sure it will look exactly how I want.
Hi,
Sorry trail version is not available but it’s quite easily to understand, it just replaced Grand Blog logo with your logo image.
Hi. I have a question. How i can disable slider in mobile menu? If its posible. Like leave enable in desktop version but in mobile menu disable. Thanks for answer 
Hi,
Thank you for purchasing.
Please correct me if I am wrong. Do you want to disable slider on mobile devices? If so could you please provide URL of your site please. I will suggest custom CSS code for you.
Hi. Yes offcourse. Here is it : http://4sensesoftourism.in-formare.sk/ Thank u so much
Hi,
Could you please open Theme Setting > Script > Custom CSS for iPhone Landscape View and Custom CSS for iPhone Portrait View then add below code.
#post_featured_slider
{
display: none;
}
hey there, may I upgrade to Wordpress 4.5.1? I’m currently running 4.5…
Hi,
Thank you for purchasing.
Yes you are fine to update to Wordpress 4.5.1
Windows defender flagged the wp-installable files as virus. I am sure it’s prob clean. can I email you the screenshot?
Hi,
Thank you for purchasing and info.
That’s very strange. I checked virus scan on theme files from virustotal.com and it seems to be fine. Here is result https://www.virustotal.com/en/file/5bdddf5edfb36ab14e47ad11c8def86834b73c57f14fc8007b1d39113a3ad567/analysis/1462248181/
Could you please contact us using profile form mail here please http://themeforest.net/user/themegoods
Thank you very much for your help.
Hi guys, I’m impressed by the theme quality so far – great work!
But there’s one question I have:
Is there a way to have a slider that is not based on just a category?
Right now I’ve created a “featured” category to show selected posts in the slider but it’s just a workaround not my preferred way. Happy to hear your feedback!
Cheers, Tim
Hi,
Thank you for purchasing.
Currently it’s using posts from selected slider category. Do you have any other recommendation of how it select slider’s posts?
Hi there,
Pretty sweet theme ! Very interested in buying it. I had a few questions before making the purchase :
- Does the review plugin comes with the theme? If not, which one are you using on your demo version? - Is the theme compatible with visual composer? - Can I have the author box and “social shares” on a regular page?
Thank you,
Hugo
Hi,
Thank you for interesting.
1. Yes it’s included in theme.
2. Yes it support visual composer.
3. Currently it doesn’t support author box on normal pages but we can change it for you once purchased
Just made the purchase. Would it be possible to get both the author box and social shares button on normal pages? Also, how are you going to make the changes?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so I can add custom code for you to add that.
PS. Please also provide ticket ID.
Nice theme, I have a question. When using the hamburger menu the entire page jumps back to the top of the browser, is there a way to stop that from happening?
Hi,
Thank you for interesting.
Currently it’s working that way. We will consider to add it into the future if there are many requests from customers.
how do i change the background colors on the sidebar?
Hi,
Thank you for purchasing.
Could you please open Theme Setting > Script > Custom CSS and add below code.
#page_content_wrapper .inner .sidebar_wrapper, .page_content_wrapper .inner .sidebar_wrapper
{
background: #YOUR_COLOR_CODE;
}
