54 comments found.
Please help with ticket https://mikado.ticksy.com/ticket/1403632. I am urgent.
Hello,
Your ticket has been assigned to our agent who is working on it.
Best,
MIkado
Hi, when I open the theme and put it in Wordpress it does not open it, it is only a blanc, why is that?
Hi,
Thanks for using our theme!
Do you get blank page only or you get theme layout but without content.
For more hlep please open support ticket at https://mikado.ticksy.com/ and our agents will assist you on that problem. Since Ticksy system experiences temporary issue, you can write on this email address support{@}mikado-themes.com
Mikado
Thanks for the reply, Mikado,
It says Service unavailable when I click on the support ticket.
Hi,
This is because Ticksy experiences some problem so please write on the email address we’ve sent you earlier. We’re waiting for your message. Thanks!
Mikado
Do you support PHP 7 and when will you be tested with WordPress 4.8?
Hi,
Yes it supports PHP 7 as well as WordPress 4.8 and you may use this with our theme without any problems. If you have any additional questions feel free to ask.
Mikado
hi; http://eraudiopost.com/parallax-home/ this page not working? how can i fix it?? http://www.pepsproject.com/parallax-home/ original!
Hi,
On your website link some other Theme is active and not Sienna, we would kindly ask you to send us a link where our theme is active.
Thanks, Mikado
hi how activate Mega Menu ?
Hello,
To activate the wide Menu you will have to alter your main Navigation. Appearance > Menus and set your Link type to Wide. https://www.screencast.com/t/q8qnK1TqIf you have any additional questions please contact our support theme over here. https://mikado.ticksy.com/
Mikado
Hi,
Why the shipping method is not automatically update after I entered the postcode?
Is there any error if I update WooCommerce to latest version? Or I should wait for next theme update?
Thank you
Hi,
These are default functions of WC. We should take a deeper look to tell you what is happening.
Anyway, you should wait for next update, because new version of WC wont work properly. After Theme Forest notifies you that update was finished, you can perform it and you will instantly have latest versions of plugins.
Mikado
Thanks for prompt reply.
Before this WooCommerce shipping method will change once I entered or amended the postcode.
But now it doesn’t change although I changed to the postcode.
Will check for Theme Forest notification for theme update.
Thank you
You’re welcome!
I check the theme last update was 27 December 16
When can I get the latest theme update in order to update WooCommerce to latest version?
Hello,
We are preparing update which will contain WooCommerce compatibility. It is now in testing phase. Theme update will be released soon enough, but until then, please downgrade WooCommerce to previous version until we release compatibility update. You can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page. You will get notified when the update is out for sure. Thank you for your patience.
Mikado
Hi,
It has been 3 months since I posted the question regarding theme update.
May I know when can I get the latest updated theme (official announce)? Last update still show us 27 December 2016
Kindly advise. Thank you
Hello Jimmy,
We are sorry for the delay, but our team was working on all our themes, and there are only few of them right now which are not updated yet. Updates were released according to user requests and theme freshness so Sienna update ended up up as one of last themes. I just checked schedule with our dev team, and update should be released within next 10 days.
Again sorry for the delay, and thanks for your patience.
Mikado
Hi,
When can I get the latest updated theme (official announce)? I have waited for 2 weeks since last reply.
Kindly advise. Thank you
Hi again Jimmy,
Update will be released this week, but I’ll double check with dev team, and will reply to you again to confirm.
Mikado
Hi Jimmy,
Just to to confirm, Sienna theme update is scheduled for this week so update will be released until the end of the week.
Mikado
I will check again by next week. Thanks for prompt reply
You’re welcome.
I updated the theme, but some setting in theme option seems like change back to original…Color, font, footer background, and maybe other thing I didnt check
Besides that, the shopping cart icon is not align with menu bar…I check the current theme (http://sienna.mikado-themes.com/brand-home/), it has the same issue
Kindly advise for the two issue I mentioned above. Urgent
Sorry, please ignore the 2nd question
Hello,
Just save theme options in order to generate static files from your current options setup.
Mikado
How to save theme options?
Hello,
From WordPress back end > Mikado options just click save changes. If that doesn’t help then maybe there is problem with file permissions, so try to set them according to codex https://codex.wordpress.org/Changing_File_Permissions
Mikado
Theme option changed once I updated theme with latest file, although it was saved.
Why this issue happened?
Hi again,
Theme comes with default stylesheet with options, and user adjust colors, fonts etx. from theme options which are saved in database, so after theme update saving theme options will use user configured values in order to overwrite default file.
Mikado
Is it means that the theme option saved in database (adjusted setting) should overwrite the updated theme option (latest file uploaded to for theme update) ?
Besides that, I think the new Google Chrome update makes the shopping cart in menu bar not align
Kindly advise
Hi,
Theme options persist even after theme update, since static files are not being updated.
To fix issue that is related to Google Chrome browser and appeared after latest update, just follow instructions from this article https://mikado.ticksy.com/article/11648Best regards, Mikado
Hi,
I just realized that the cart page is not mobile responsive: http://ambonboenda.com/wp-content/uploads/2018/02/705006197.jpg
Kindly advise *realized this issue after license ended
Hi there,
I would kindly ask you to submit a ticket to our support forum https://mikado.ticksy.com and providing our support team with your website address so they can check this on your end and provide you with advocate answer.
Best, Mikado
License ended. Is it means that I couldn’t get support to solve this issue?
Kindly advise
Hi there,
If this is a theme related issue and you would like us to check this I would kindly ask you to write us a mail at support@mikado-themes.com and provide us with your purchase code and we will be glad to inspect this on your end.
Best, Mikado
Hi,
I send an email to support@mikado-themes.com with the issue I facing, but the support team insist want me to open a support ticket at https://mikado.ticksy.com
I couldn’t open ticket due to the license ended
But the issue is cart page not mobile responsive which is a theme related issue. How can I solve this?
Kindly advise.
Regards
Hi,
Your email has been answered, you can continue conversation there.
Mikado
Hello,
Your version of Visual Composer and Revolution slider is out of date… Could you please update?
Thank you!
Hi,
We’re working on major updates for all our themes and they will include plugin updates too. We can’t tell exactly when it is going to be finished. You can use older versions, it is safe, and you will be notified by Theme Forest when new update was released.
Mikado
Cant write the question in the ticket. Your ticket system returns: No Products Purchased It doesn’t look like you have purchased any of our products. You might try signing out and using a different Envato Market account to verify your purchases.
I bought your theme Sienna – Professional All-Purpose Business Theme I want to add a line in the header. Line between the top and the menu. How do I do this in the code of the child theme?
Hi,
Thanks for using our theme!
It was probably temporary problem with Ticksy. Try to sign in with your Envato Account again.
Also, we’ll need more information on what you want to achieve (you can send some screenshot and draw the example), also the link to your website so we can see your layout.
Mikado
I was able to create a ticket, but the answer from you has not yet received
Hi,
Your ticket’s been answered by our support team. Thanks!
Mikado
Em português:
Sobre o template Sienna. Tenho uma dúvida:
Não vou usar o site 100% pra uma loja virtual. Vai ser um site de uma fábrica de brindes promocionais. Não quero que tenha carrinho de compra e nem “adicionar ao carrinho”. Gostaria que ficasse: Solicite um orçamento. Isso é possível nesse template? Tem alguma explicação?
E é possível traduzir todo o template para português do Brasil?
Obrigado!
In English (via Google Translator):
About Sienna template. I have a doubt:
I will not use the 100% website to a virtual store. It will be a site of a factory of promotional gifts. I do not want to have shopping cart and not “add to cart”. I would like to stay: Ask for a budget. This is possible in this template? Do you have any explanation?
And it is possible to translate the entire template for Portuguese in Brazil?
Thank you!
Hi,
Thanks for interesting in our theme!
You can achieve that with our theme. Just don’t enter the price of your product and Read More button will appear instead of Add To Cart. You can translate that label to any other you like. When it comes to translation, our theme supports language translations.
Mikado
Thanks for the answer. And I put the zero value, I can put a field to the person requesting budget? Give to be a form with the product code already placed?
Hi,
You’re welcome!
The feature you’ve requested is not related to our theme. It is related to WooCommerce plugin. You can contact product manufacturer and ask for more information on that. Maybe there is some extension that will suite your needs for asking for a budget.
Mikado
Can this theme turn 20 Facebook feeds, 20 Twitter feeds, and 20 Instagram feeds into one feed?
Hello,
Unfortunately, there’s no such possibility.
Mikado
For the Social Media news theme? What’s the limitations? 1 of each?
Hello,
Yes, you could use one account per feed.
Mikado
Theme included soft html files ?
Hello,
Unfortunately, there’s no an html version of our theme. Just WP theme.
MIkado
Please open new sale topic for html version. Or i can buy private payment
Unfortunately, we don’t make html versions of our themes.
Stunning theme.
Pre purchase question: On the homepage, above the footer, you’ve got beautiful From Our Blog element and a Newsletter signup element. Can these be added to any page or post? Maybe as widgets in the footer? Hardcoded?
I want to display a newsletter signup form across the whole site somehow, as I will be mainly just using the blog portion of this theme.
Thanks in advance.
Hello,
Thank you for interesting in our theme and for kind words.
That row is made with Blog List shortcode in left column and Contact Form 7 on the right column. So, you could make this part on every page if want.
You are welcome.
MIkado
Great. Thanks. If they are just shortcakes, that makes it very easy.
You are welcome!
Feel free to contact us again if you have more questions! 
two page different header style? how can i fix it?
Hi,
Please submit a private ticket to our support forum at https://mikado.ticksy.com/ with a link to your site and wp-admin credentials and our support agents will inspect this closely.
Mikado
Hello, could you please look at my Ticket#796866? Need your helps upon slide show and folder permission.
Thanks
Hi,
Your ticket is answered, please check the ticksy.
Mikado
May need more helps, so I submit another ticket about Footer Image & Carousel (#800003). And the previous ticket (#796866), please help me to see the case why the slider is not fixed in height.
Thank you 
Hi,
Your ticket will be assigned to one of our support agents soon.
You are welcome!
Mikado
Dear Sirs,
I purchased Sienna Theme. After I activated it on my site I got ” Parse error: syntax error, ” due the act the PHP version is 5.2.17. I understand that double semicolons and namespaces are not available in this version of php. However Sienna theme depends on them.
Do you have a version of the theme that is compatible with PHP 5.2.17 ?
Thank you very much for you prompt response!
Hi,
You will need to use PHP 5.3 at least in order to get rid of this error. Please note that 5.6 version is recommended by WordPress, too.
You are welcome!
Mikado
hi! http://www.yilmazbijuteri.com.tr/tools/ fullscreen presentation mode with scroll! i don’t want scroll! how can i remove scroll bar? thanks!
Hi,
We can give you css code in order to hide scroll bar, but that code will be applied on all your pages, so you want be able to scroll on them, too. Here is the code you can try:
html {
overflow-y: hidden;
}which you can add to Custom CSS field going to Mikado Options -> General from your admin panel. But there is no specific class for different pages in this tag, so the code will be applied to all your pages.
Mikado
Hi,
Please take a look at this screenshot:
There is scroll bar on our demo page, too: http://screencast.com/t/xmeHQYxYh7d It can only be done as I explained you. I can see that you got rid of scroll bar on your site, actually: http://screencast.com/t/8vVJSVglVJ70 Is that what you were looking for or you are trying to achieve something other?
Mikado
hi sir how to activate Visual Composer and Revolution Slider… its free for your theme package…?
Hi,
With our theme comes the extended license for all plugins integrated with it (Visual Composer and RevSlider). We update these plugins to their latest versions with every future theme update. You can ignore the messages about the required activation of these plugins you see inside Plugin settings.
Mikado
Does this mean I cannot replace one of the sliding photos with the HTML video on Office Home theme? This is also pre-sale question as I’m considering buying this theme.
Hi,
If you are looking for adding video to the slider on the top of this page, it can be achieved, cause we are using Slider Revolution plugin here, which comes with our theme. I am sending you a link to this plugin documentation where you can see what can be achieved and if that fits your needs: https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ But, if you want to add video to slider in Fullscreen Presentation Section on this page, it can not be achieved, only images can be added there.
Mikado
Thanks!
You are welcome!
Hello, pre sale question, Does the header support video background? Thanks!
Hi,
Unfortunately, no. You can use image as background or change background color, but video is not supported.
Mikado
Can I get the link to download the PSD files?
Hello,
We provide the available PSD files to theme users on request, via email. Requests can be submitted to support@mikado-themes.com.
Greetings,
Mikado
